酒店前台接待英语.doc

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-酒店前台接待英语1Id like to book a double room for Tuesday next week下周二我想订一个双人房间。2Whats the price difference？两种房间的价格有什么不同？3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4I think Ill take the one with a front view then我想我还是要阳面的吧。5How long will you be staying？您打算住多久？6Well be leaving Sunday morning我们将在星期天上午离开。7And we look forward to seeing you next Tuesday我们盼望下周二见到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。9We do have a single room available for those dates我们确实有一个单间，在这段时间可以用。10 What is the rate， please？请问房费多少？11The current rate is 50 per night现行房费是50美元一天。12 What services come with that？这个价格包括哪些服务项目呢？13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。14 By the way， Id like a quiet room away from the street if the is possible顺便说一下，如有可能我想要一个不临街的安静房间。15Welcome to our hotel欢迎光临。16So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？17 Let me have a check again让我再看一下。18The Reception Desk is straight ahead接待处就在前面。19After you， please你先请。20Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？21There is a shop on the ground floor一楼有个商店。22It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。23Can I also get some souvenirs there？也可以买到纪念品吗？24There is a counter selling all kinds of souvenirs有个柜台出售各种各样的纪念品。25Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？27Id like to try some Chinese food today今天我想尝尝中国菜。餐厅常用英语一百句1、旱上好（午安、晚安）Good morning.(afternoon evening)2、您好！How are you? How do you do?Welcome to golden city restaurant.3、再见，欢迎下次再来！Good-bye! Come again next time, you are Welcome.4、慢走，感谢您的光临。Mind your step and thank you for coming.5、请稍等。Please wait a moment. Just a moment. Just a minute.6、请原谅。Excuse me.7、对不起，让您久等了。Sorry to have kept you waiting so long.8、请问您有几位？For how many?9、请跟我来，请这边走。Come with me, please. follow me, please.10、请问您贵姓？May I have your fist name?11、请问您喝什么茶？What kinds of tea would you like to drink?12 、请稍候，我们马上给您安排。Just a moment, please. we will arrange, it for you right away.13、请问您有预订吗？Do you have a reservation?14、您看坐在这里可以吗？Would you mind sitting here?15、祝您旅途愉快！Have a pleasant journey!16、对不起，那边的桌子已给预订了。Im sorry that table is already reserved.17、不用谢，很乐意为您服务。Not at all, Im glad to serve you.18、这是菜单，请问现在可以点菜了吗？Here is menu, Are you ready to order mow?19、您想吃中餐还是西餐。Would you like to have Chinese food or European food?20、今天的特别介绍是粉蒸甲鱼和蒜茸开边大虾。The recommendation of the day is.21、我们有葡萄酒、白酒、啤酒和各式软饮料。We have got port, white wine beer and different kinds of soft beverages.22、请问您想喝点什么。What would you like to drink, please.23、请问需要加冰块吗？Do you need any ice-blocks, please?24、请问需要冷饮还是热饮。Would you like to have a cold-drinks or hot drinks?25、请用茶。Have a cup of tea, please!26、请用香巾。Have a piece of napkin, please!27、我们的菜式有广东风味、北京风味、四川风味，您喜欢哪一种？We provide Cantonese BeiJing Sichuan food which style do you like.28、祝您午餐（晚餐）愉快！Please enjoy your lunch (dinner)!29、打拢了，请问现在可以上菜吗？Im sorry to disturb you. Shall I bring in your food now?30、对不起，我能把这个盘子撤走吗？Im sorry, Can I take this plate away?31、对不起，我把它换成小盘子好吗？Im sorry, May I have it changed the small plate?32、您想试一下本地的特色吗？Would you like to try local speciality?33、请问您喝什么茶？What kinds of tea would you like to drink?34、您先来杯啤酒好吗？Would you like to start with a glass of beer?35、如果您感时间的话，我给您安排一些快餐好吗？If youre hurry Ill arrange some fast foods for you-Can I arrange a snack for you if time is pressing for you.36、对不起，这个品种刚刚售完。Im sorry, the variety is just out of stood(there arent any left)37、对不起，您是否介意与那位先生同坐一桌？Im sorry, would you mind sitting the table with that gentleman.38、对不起，现在已经客满了。Im sorry the restaurant is full now.39、对不起，现在已经没有厅房了。Im sorry the banqueting hall is full now.40、如果您不介意，坐在那边角落里好吗？Would you mind sitting over there in the corner.41、如果您愿意，可以先到大堂休息一下，一有空位我马上通告您。You may have a rest in the lounge if you like.42、我们的早餐券包括一碗稀饭、二笼包子、一碟小菜。Our breakfast coupon includes a bowl of rice gruel two portions of steamed stuffed buns and a plate of dish.43、很抱歉，我们立即采取措施，使您满意。Im sorry well take measures at once Be satisfied you.44、先生您喜欢用筷子还是刀叉。Would you like to use chopsticks or knife and forks, sir?45、服务员我想买单。Waiter I want to pay my bill.46、请给我一杯可乐。Please give me a can of coca-cola.47、请问卫生间在哪里？Where is the toilet?48、先生（女士）这是您的帐单吗？Here is your bill, sir(lady)?49、一共是128元，请问您付现金还是信用卡？The total amount is 128 yuan, Do you pay the bill by cash , o credit card?50、我们这儿不收小费，但是我仍很感谢您。We dont accept tips But Im very grateful to you.51、请稍等，我马上来收拾。Just a moment, please Im clear it right away.52、小姐，我想订一个明晚的厅房。Miss I want to reserve a banqueting hall for tomorrow evening.53、请问需要大厅房还是小厅房？Do you need a big banqueting hall or small one?54、服务员，您们的早餐都有什么？Waiter , what has your breakfast got?55、我们的早餐主要供应粤式早茶。Our breakfast supply Cantonese early morning cup of tea.56、先生请问您的牛肉要几份熟的？How would you like your beef? Rare, medium or well-done, sir?57、先生您的菜已经上齐了。Your dish is all here, sir.58、还要点水果和甜品吗？Would you like fruit and dessert, else?59、对不起，我到厨房给您催一下。Sorry, I tell the cooker to hurry.60、哦！很抱歉这个菜的烹饪时间较长。Oh, very sorry, It takes quite some time for this dish to prepare.61、小姐，我想要一个二人的餐桌。Lady I want to reserve a table for two.62、请问需要主食吗？Do you need any staple food?63、请问您对今天的菜肴有何意见？What do your opinion of todays order?64、对不起，我们这没有生力啤酒。Sorry, we havent San Miguel beer.65、您试一下百威啤酒好吗？Would you like to try Budweiser beer?66、当然可以。Of course.67、谢谢您提出的宝贵意见。Thanks for your precious opinions.68、我们将努力改进。Well try our best to improve.69、对不起，那是整瓶卖的。Sorry, Its sold by the bottle.70、请问您对菜肴有什么特殊要求吗？Anything special youd like to have on the menu?71、这是发票和找头，请收好。Heres the receipt and change, keep it, please.72、好的，我一定尽快给您做好。All right , Ill have it for you as soon as possible.73、隆中是我们襄樊的名胜古迹。LongZhong is a place of historical interest in our XF.74、好的，我去拿来。Ok, Ill get it for you.75、我们这有清茶、菊花茶、八宝茶。We have green tea, chrysanthemurn tea eight treasures tea.76、先生，傣式烤牛肉很不错，我建议您们点一个。Sir, Roast beef in “Thailand” style is very good. I suggest you to order one.77、请问土豆做咸泥、烤的还是煮的？Is the potato roast or boiled?78、先生，有什么需要我帮忙的吗？What can I do for you, sir?79、先生，请问您是找人吗？Are you come to see anyone, sir?80、小姐，请问您们的酒吧在哪里？Where are your bar, lady?81、哦，在大堂，我带您去好吗？Oh At the lobby, Shall I show you to go?82、先生，请问是用餐吗？Will you have dinner, sir?83、这瓶酒多少钱？How much is this bottle?84、这瓶葡萄酒每瓶98元。The wine is 98 yuan a bottle.85、不要了，谢谢。No thanks.86、对不起，请再重复一遍。I beg your pardon?87、服务员，您会讲英语吗？Can you speak English, waiter?88、会一点点。Yes, a little.89、我可以签单吗？May I sign the bill?90、哦，很抱歉，请付现款。Oh Im sorry, cash only please.91、请告诉我您的房间号码。Can you tell me your room number?92、我是1002房，给我送一份牛肉粒，葱花炒饭。The room is 1002 give me a portion of fried rice with beef.93、好的，我们马上送到您的房间。All right well send it to your room right away.94、我们的蔬菜有土豆、窝笋、黄瓜、大白菜、姜豆等等。Our vegetable have potato, lettuce cucumber, peking cabbage, string bean.95、海鲜类有基围虾、毛蟹、带子、桂花鱼等等。The various sea-food have prawn, shrimp scallop perch.96、主食类有水饺、汤面、炒面、炒饭等等。The staple food has boil dumplings, noodles in soup, fried noodles, fried rice.97、先生（女士）这个水果盘是我们餐厅奉送的，祝您午餐愉快。This fruit plate is offered as a gift in our Restaurant. Please enjoy you lunch.餐厅英语情景对话A: What can I do for you, sir?先生，您要来点什么？B: What have you got this morning?今天早上你们这儿有什么？A: Fruit juice, cakes and refreshments, and everything.水果汁、糕点、各种茶点等等，应有尽有。B: Id like to have a glass of tomato juice, please.请给我来一杯西红柿汁。A: Any cereal, sir?要来点谷类食品吗，先生？B: Yes, a dish of cream of wheat.好的，来一份麦片粥。A: And eggs?还要来点鸡蛋什么的吗？B: Year, bacon and eggs with buttered toast. I like my bacon very crisp.要，再来一份熏猪肉和鸡蛋，我喜欢熏猪肉松脆一点。A: How do you want your eggs?您喜欢鸡蛋怎么做？: Fried, please.煎的。A: Anything more, sir?还要什么别的东西吗，先生？B: No, thats enough. Thank you.不要了，足够了。谢谢。Dialogue 2(A couple waiting to be seated in a crowded restaurant)（一对夫妇在拥挤的餐厅外等待就座）A: Do you have a reservation, sir?请问您订位了吗？先生，太太？B: No, I am afraid we dont.没有。A: Im sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available?很抱歉，餐厅已经满座了。约要等30分钟才会有空桌。你们介意在休息室喝点东西直至有空桌吗？B: No，thanks. Well come back later. May I reserve a table for two?不用了，谢谢。我们等一会儿再来。请替我们预定一张二人桌，可以吗？A: Yes, of course. May I have your name, sir?当然可以。请问先生贵姓？B: Bruce. By the way. Can we have a table by the window?布鲁斯。顺便，我们可以要一张靠近窗口的桌子吗？A: Well try to arrange it but I cant guarantee, sir.我们会尽量安排，但不能保证，先生。B: Thats fine.我们明白了。(Half an hour later, the couple comes back.)半小时后，布鲁斯夫妇回来了。A: Your table is ready, sir. Please step this way.你们的桌子已经准备好了，先生，太太。请往这边走。Dialogue 3A: Waiter, a table for two, please.服务生，请给我一张两人的桌子。B: Yes, this way please.好的，请跟我来。A: Can we see the menu, please？能让我们看一看菜单吗？B: Here you are.给您。A: Whats good today?今天有什么好吃的？B: I recommand crispy and fried duck.我推荐香酥鸭。A: We dont want that. Well, perhaps well begin with mushroom soup, and follow by some seafood and chips.我们不想吃香酥鸭。或许我们可以先吃蘑菇汤，然后再要点海鲜和土豆片。B: Do you want any dessert?要甜品吗？C: No dessert, thanks. Just coffee.不，谢谢。 咖啡就行了。(After a few minutes.)过了一会儿。A: I can have the check, please.结帐。C: George. Lets split this.乔治，我们各自付帐吧。A: No, its my treat tonight.不，今天我请客。B: Cash or charge, sir?现金还是记帐？A: Charge, please. Put it on my American Express.记帐。请记入我的“美国运通信用卡”帐号。Dialogue 4A: Good morning. Can I help you?早上好。有什么能效劳的吗？B: I want an American breakfast with fried eggs, sunny side up.我想要一份美式早餐，要单面煎的鸡蛋。A: What kind of juice do you prefer, sir?您想要哪种果汁呢？B: Grapefruit juice and please make my coffee very strong.西柚汁，还有，我要杯很浓的咖啡。A: Yes, sir. American breakfast with fried eggs, sunny side up, grapefruit juice and a black coffee. Am I correct, sir?好的，一份美式早餐，要单面煎的鸡蛋、西柚汁及一杯清咖啡，对吗？B: Yes, thats right.是的。A: Is there any thing else, sir?还有什么吗，先生？B: No, thats all.没有了，谢谢。(Later)稍后A: Good morning, sir. Ive brought the breakfast you ordered.早上好，先生。您要的早餐送上来了。B: Just put it on the table, please.请放在桌上。A: Do you need anything else, sir?先生，还有其他需要吗？B: No thanks. Ah, yes! Can I have some more juice for the minibar?没有，谢谢。 啊！可否多放一些果汁在冰箱里？A: What kind of juice would you like, sir?哪种果汁呢，先生？B: Tomato, orange and apple juice, please.番茄汁、橙汁及苹果汁。A: Yes, sir. Ill get them for you right away. Would you please sign this bill first? Thank you, sir.好的，我立刻去取。麻烦您先签了这张帐单。Dialogue 5A: Oh, Im starving. Id like to try some real Chinese cuisine. What would you recommend, waiter?啊，我快饿死啦。我想吃点真正的中国菜。您给我推荐什么呢，服务生？B: Well, it depends. You see, there are eight famous Chinese cuisines:for instance, the Sichuan cuisine, and the Hunan cuisine.那要看情况了。您知道，中国主要有八大菜系。比方说，川菜、湘菜。A: They are both spicy hot, Ive heard.我听说这两种都很辣。B: Thats right. If you like hot dishes, you can try some.对。您要是爱吃辣的，可以试试。A: They might be too hot for me.对我来说可能太辣了点。B: Then theres the Cantonese cuisine and the Jiangsu cuisine. Most southerners like them.再有是粤菜和江苏菜。大多南方人都爱吃。A: What about any special Beijing dishes?有什么特别的北京风味菜吗？B: Theres the Beijing roast duck.有北京烤鸭啊。A: Oh, yes. Ive heard a lot about it. Id like very much to try it. Where can I find it?啊，对了，听过多次了。我很想试一试。在哪儿能吃到呢？B: You can find it in most restaurants, but the best place is certainly Quanjude Restaurant.大多数饭店都有烤鸭，可是最好的当然还是全聚德烤鸭店。A: Is it near here?离这儿近吗？B: Not too near but not too far either. A taxi will take you there in 15 minutes, if the traffic is not too bad, I mean.不太近也不算远。乘出租车15分钟能到。我是说，要是堵车不厉害的话。A: Well, thank you for your information. But what is the name of that restaurant again?好，多谢您的指点。请您再说一下那个饭馆的名字好吗？B: Let me write it down on this slip of paper for you. You can show it to the taxi-driver.我来给您写在这张纸片上。您好拿给出租车司机看。A: Thats very kind of you. Thanks a lot.您真是太好了！多谢多谢。B: Youre welcome.不客气。酒店专用术语（中英文）标准 Standard：(1) Accommodation (住宿)：提供的给予睡觉休息的场所。(2) Adjoining Room (邻近房)：指两间房间近连在一起。(3) Advanced Deposit (订金)：客人为了确保能有房间而提前支付给酒店一笔直按金。(4) Advance Payment（预付金/押金）：按照酒店财务规定和有关规定，前台服务员要求客人预先支付房费和不可预测费用的付费方式，如现金担保、信用卡预授权。(5) Amenity（致意品）：指酒店免费向住店客人提供的一些礼品，如水果、鲜花或饮品等。(6) Arrival(到店)：指客人入住酒店的抵店，如： Arrvial Date。(7) Average Room Rate（平均房价）：指所有住房的平均价格，它是前台的一个常用术语。即A.R.R.。(8) Block (预告锁房)：指为了把某间房能够保留下来，而提前把此房间在某日锁起来，使其在该时间段显示被占用，有利于控制房间的预售。(9) Cancellation (取消)：指客人取消订房。(10)Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法。(11)Check-Out：指客人结账离开酒店。(12)Complimentary(免费)：指由总经理批准提供给某个客人的不需要收费的房间，即COMP。(13)Confirmation (确认)：指酒店发给订房客人的一种十分详细的订房书而协议，承认客人在将来的某一天有权居住在本酒店。另，机票中的往返票，连程票，在中转途中要求做位置的Comfirmation，否则航空公司有权取消该位置而转售他人。(14)Connecting (连通房)：指两间房中间有一扇门连通起来的房间。(15)Corporate Rate (公司合同价)：指与酒店有协议而提供给公司的客人的房间价格，这类价格通常为特别价，且保密。(16)Credit Card (信用卡)：指由银行签发的一种可以作为交易的卡片，代替现金支付的凭证。(17)Expected Departure Date(预离日期):指客人预计离店的日期。(18)Double Sale (双重出售)：指两个没有关系的客人，被错误地安排入住同一间房。(19)预离未离房：指某个房间应该是空房，但到了中午十二点以后，客人仍然没有退房。(20)Early Arrival (提前抵达)：在下午两点以前到达酒店办理入住手续的客人。(21)Extension (续住)：经过批准后的客人延长居住。另外，有分机的意思，如 Extension Number 1102，表达分机号1102，通常表述为 Ext. No. 1102。其动词 Extend，续住又可以说成 Extended stay.(22)Extra Bed (加床)：一般应收费。(23)Forecast (预报预测)：预先计算日后某一段时间的住房或其他计划，例如：Weather Forecast天气预报，Room Reservation Forecast订房预计。(24)Guest Folio (客人账单)：指客人在酒店内消费的详细反映，指被打印出列有消费目录和价格的单子。结帐不能叫做 Folio，通常说：check,，或者 Bill(25)House Use Room：(酒店自用房)：它通常包括三方面内容 酒店高层管理员工短期或长期使用客房； 客房短期用作仓库； 客房用作办公室；给客人的免费房叫 complimentary room。(26)Housekeeping (客房部)：指负责清扫公共区域和客人房间卫生的部门。客房部经理，也有称为行政管家，很少叫 Housekeeping Manager, 一般称 Executive Housekeeper比较多。(27)Housekeeping Report (管家部报表)：也叫“九三九”表，即早上九点，下午三点，和晚上九点各出一份报表。是由客房部员工所做的人工检查出来的有关客房使用状态的报告，送给前台核与电脑状态进行核对差异的，即房态差异( Room Discrepency)。(28)Late Check-out：指超过规定退房时间后的退房，通常酒店规定退房时间为中午十二点，超过这个时间退房的应该加收房租，除非得到批准。(29)Log Book (交班本)：指本部门之间员工沟通的记录本，记录本班次未做完，需要交待下一个班次跟进的。也可以记录一些重点提醒的问题，通知等。(30)Net Rate（净价）: 指不含服务费的房价价格。(31)Out Of Order (坏房)：指因为需要整修或进行大装修而不能出售的房间。(32)Package (包价)：指一件包含房费、餐费或其他费用的价格。住房包餐，住房包洗衣等，如本地包价 Local Package，即对本地客人提供的一种比较便宜的价格。(33)Permanent Room (长包房)：客人长期包房居住，也叫 Long-staying Room.(34)Rack Rate (门市价挂牌价)：酒店公开的门市价，即在房价表(Room Tariff)上的原房价。(35)Register (登记)：指把一个客人变成为住店客人的过程。(36)Register Card (登记卡)：指客人入住酒店时所必须填写的表格，通常包含以下内容：名字，入住日期，房价等。(37)Room Change (换房)：指客人从一个房间搬到另一个房间。(38)Room Rate（房价）：指特别给予某一个房间而定下的收费标准。(39)Room Type（房型）：房间种类。(40)Rooming List (住客名单)：指旅行社寄给酒店的团体客人的分房名单。(41)Share With (同住)：指两个客人同住一间房。(42)Travel Agent (旅行社)：指专门负责代办客人旅游、住房的机构。(