加州商务酒店服务指南.doc

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-欢 迎 辞Welcome尊敬的阁下：欢迎您下榻加州商务酒店，本酒店全体员工将竭尽全力，热诚为阁下服务。加州商务酒店，是一家集餐饮、娱乐、休闲、住宿、购物等各种功能于一体，是一家综合型的四星级商务酒店。“顾客至上”、“服务第一”是我们的宗旨。我们希望通过这本酒店指南，能够帮助您了解和使用本酒店的各项设施及服务，使您在此生活舒适、愉快并留下美好的回忆。总经理Dear His Excellency：Welcome to stay in California Business Hotel, the hotel staff will make every effort, enthusiasm for your service.California Business Hotel is a food and beverage, entertainment, leisure, accommodation, shopping and other functions, is a comprehensive four-star business hotel. Customer first, Service First is our purpose. We hope that through the hotel guide that can help you to understand and use the hotel facilities and services, make your life in this comfortable and pleasant memories.General Manager前厅服务Service the Antechamber问询处 8001 8002设在大厅总服务台Information Center 8001 8002Desk in the lobby接待处 8001 8002位于总服务台，负责订房，办理登记入住手续Reception 8001 8002Desk located in the general in charge of reservations, check for收银处 8006 8008设在总服务台，处理本酒店住客一切帐务Check 8006 8008Desk in total to deal with the hotel guests of all Accounts外币兑换处 8006 8008设在总服务台，处理本酒店住客外币兑换业务Foreign Exchange Department 8006 8008Desk in total to deal with the hotel guest in foreign currency exchange business商务中心 1288设在一层大厅西Business Center 1288Floor hall in the West退房时间为中午13：00，如延迟至下午6：00前退房则加收半日房租，下午6：00后退房则按全日计算12:00 to noon, such as delayed to 6:00 pm Check-out the extra half a day before the rent, after 6:00 pm Check-out time the whole day at the calculation行李处 8001 8002如需搬运或存放行李，请与总台联系 （内线8001）Luggage Department 8001 8002For transportation or storage of baggage, please contact the General Desk (ext 8001)客房设备服务Rooms Equipment and Service空气调节本酒店设有中央空调系统，各客房均设有调节器，显示温度，安装在墙壁上。冷暖风速分低、中、高三种速度，可随意调节室内温度Air-conditioningThe hotel has central air-conditioning system, all rooms are equipped with regulators to show temperature, mounted on the wall. Well-being of the wind speed at low, middle, three high-speed, free to adjust the room temperature电力所使用电力220伏和110伏，50赫兹。若您使用的电器插头与插座不符，请与房务中心联系 （内线 8633 8666）PowerBy the use of power and 110 volts to 220 volts, 50 Hz. If you are using the electrical plug and socket do not match, please contact the Housing Service Center (Ext 8633 8666)客房照明系统阁下房间配有节电控制器，请将房卡插入控制器。当阁下离开房间时，请取出房卡，电视机回自动关闭。在阁下的床头柜上面还配有一个电器开关控制板，你只要触摸电器的开关键，便能控制房间的电器开关。Room lightingYour room is equipped with power-saving controller, please insert the controller card room. When you left the room, remove the card room, TV back to the automatic shut down. At your bedside cupboard above the control panel also has an electrical switch, you need to do is open the key to touch electrical appliances, will be able to control the electrical switch room.客房电视阁下房间的电视可以收看全国的有线电视节目。Room TVYou can watch TV room cable programs across the country.饮用开水阁下房内已备有电热水壶Drinking waterYour room has been equipped with electric kettle洗衣服务 8633 8666请阁下填写洗衣表格后，将待洗衣物交予楼层服务员Laundry service 8633 8666Please fill out the laundry form you will be handed over to floor laundry service服务中心 8633 8666设在六楼，24小时为您提供客房服务Service Center 8633 8666In the sixth floor, a 24-hour room service to provide you with叫醒服务请拨“8000”与总机联系Wake-up callsPlease dial 8000 and the switchboard Contact送餐服务如需在房间用餐请与餐饮预订“8111”联系 时间： 10：30P 14：00P 17：00P 21：00PRoom serviceFor dining room reservations please contact the restaurant 8111 ContactTime: 10：30 14：00 17：00 21：00请勿打扰当阁下不愿被人打扰时，可将床头柜上控制板“请勿打扰”的标志灯开启，并通知总机不需转接电话到客房Do Not DisturbWhen you do not want to be disturbed, they can be cabinet bedside control panel, do not disturb sign lights turned on, and inform the switchboard to the room without switching phone会议服务 8001 8002本酒店设有大、小两种会议室，如需要在酒店举办会议，请与总台联系Conference services 8001 8002The hotel has a large, two small conference rooms, such as the need to hold meetings in the hotel, please contact Front Desk客房房卡阁下在外出时请将客房房卡保存好，如发现房卡丢失，请到总台办理手续，交付赔偿金，更换房卡Hotel room cardWhen they go out in your hotel room card to preserve your good, if card is lost room, go to Taiwan, the total processing, delivery of compensation, the replacement of the Housing Card失物如在酒店丢失个人物品，需要报失，请与房务中心联系，内线“8633”、“8666”PropertySuch as loss of personal belongings in the hotel, the need to report the loss, please contact the Housing Service Center, inside, 8633, 8666访客如没有住客相陪，外来访客须经被访者同意后，在楼层服务台办理好来访登记手续后方能进房，所有访客须在23：00前离开。VisitorsIf no guest accompanying, foreign visitors to be subject to the consent of the respondents in the floor for good service after the visit in order to register into the room, all visitors need to leave before 23:00紧急及火警预示本酒店装有先进的自动烟感消防设备，阁下门后贴有消防疏散图，阁下入房时最好先熟悉一下自己的房间位置及安全路线，以备万一，发生火警时迅速撤离Indicate an emergency and fireThe hotel equipped with advanced fire-fighting equipment of automatic Smoke, you have the door fire evacuation plan posted, into the room when you first familiarize yourself with the best room of their location and the security line, in case, the rapid evacuation of the event of a fire客房早餐阁下入住本酒店一楼咖啡厅为您提供早餐，早餐时间：07： 00-09：00Breakfast RoomYou stay in the first floor of the hotel coffee shop to provide you with breakfast, breakfast time :07:00-09: 00休闲娱乐在客房七楼可以为阁下提供各项休闲设施，有健身房、棋牌室、台球室等服务项目，咨询电话“8666”、“8633”RecreationOn the seventh floor in the room can provide you with the leisure facilities, a gymnasium, chess room, billiards room service calls, 8666、“8633”餐饮服务 8111本酒店为您提供各种风味的中国菜，饮包括北京菜、川菜、粤菜等各大菜系Food and Beverage Service 8111of Chinese food, food drink, including Beijing, Sichuan, Cantonese cuisine and other majorThe hotel offers you a variety of flavors 咖啡厅 8099设在一楼可以为阁下提供咖啡等各种饮品Cafe 8099In the first floor you can provide a variety of coffee drinks电话指南Phone Guide总机：8000总台：8001 8002收银：8006 8008商务中心：1288送餐服务：8111服务中心：8633 8666咖啡厅：8099餐饮部订餐：8111房间到房间直接拨房号Switchboard: 8000Total stations: 8001 8002Cashier: 8006 8008Business Center:1288Room service: 8111Service Center: 8633 8666Cafe: 8099Food & Beverage Department of reservation: 8111Room to Room direct dial room number直拨电话使用说明本酒店设有直拨服务，阁下可于房内与全国各地直接通话1、市话先拨“0”再拨电话号码2、国内长途先拨“0”然后依次拨地区代码和对方电话号码Use direct-dial telephonesThe hotel has a direct dialing service, you may be in the room and talk all over the country directly1, direct dialing 0 and dial telephone number2, domestic long-distance dialing 0 and then dial the area code and telephone number of the other收费阁下如需咨询收费问题直接拨打总机“8000”ChargesFor your consultation call toll switchboard directly 8000住客须知1、 住宿必须登记，登记时请主动出示证明人身份证的护照、回乡证、居民身份证2、请勿使用自带加热器，炊具及熨烫工具3、请勿携带下列物品入店：A、猫、狗等小动物B、刺激性、怪气味物品C、大量私人物品D、易燃、易爆及挥发性物品E、其它对住店客人安全有影响的物品4、严禁嫖娼、卖淫、吸毒、贩毒、走私、聚众赌博、流氓斗殴等犯罪活动5、如客人由于疏忽，将酒店物品损失或丢失，应按要求进行赔偿，（附赔偿价目表）6、未经酒店允许，酒店设施除食、宿、饮外不能转作其它用途7、请勿在酒店公共厅堂分发、张贴广告8、请勿将私人用品放在酒店公共厅堂9、酒店免费提供贵重物品保险服务，具体情况可在总服务台问询处了解，对于非存放物品的丢失，酒店恕不负责10、离开房间时请将房门锁好11、客人酒店消费后签帐单时，请向收款人员出示房间钥匙和住宿卡12、客房在23：00之后请勿招待来访者13、如客人付款期超过规定日期或实际消费金额超出押金，酒店可要求客人付款14、如要换住客时间或更换房间，请通知前台服务员15、请勿在房间里或家具上随意涂抹或安装其它设备16、请勿随意移动客房内家具，若需要请与楼层服务台联系17、对严重反酒店规定，经劝阻不听者，酒店有权取消其住房资格18、入店信息已与当地公安部门联网Guest Information1, accommodation must be registered, registration, please take the initiative to produce a passport to prove identity cards, Home Visit identity cards2, Do not use self-heaters, cooking and ironing tools3,入店not to bring the following items:A, cats, dogs and other small animalsB, irritating, strange smell goodsC, a large number of personal itemsD, flammable, explosive and volatile itemsE, other guests on the safety implications of the items4, no sex, prostitution, drug abuse, drug assault and other criminal activities rogue5, as the guests as a result of negligence, the hotel lost or missing items should be requested compensation (with compensation price list)6, without a hotel to allow, in addition to hotel facilities, food, lodging, and drink can not be transferred outside for other purposes7, a public hall in the hotel do not distribute, display ads8, not on private supplies hotel public halls9, the hotel provided free of charge valuables insurance services, the specific circumstances in the general understanding of help desk information desk, for the loss of storage, hotels will not be responsible for10, please leave the room when the door lock11, hotel guests to sign the bill after the consumer when receivable staff to produce a room key card and accommodation12, room after 23:00, please do not entertain visitors13, such as the provisions of the guests more than the date of payment or the amount of actual consumption in excess of the deposit, the hotel guests can request for payment14, such as changing the time or the replacement of guest room, please notify the front desk attendant15, not in the room or furniture can smear or other equipment installed16, Do not move the room with furniture, if necessary contact with the floor Desk17, for serious anti-hotel, and after the listener is not to discourage the hotel the right to cancel their housing eligibility18 Chech-in message has been networking with the local public security departments丢失、损坏物品赔偿价目表Lost, damaged, items of compensation rates大 床 单：200.00 床 枕 套：30.00 条棉 被：300.00 床 中 巾：30.00 条浴 帘：80.00 条 地 巾：60.00 条浴 衣：300.00 件 台 灯：300.00 套服务指 南：100.00 本 电 视 机：2000.00 台液晶电视机：6000.00 台 床 头 灯：200.00 台有 盖 茶杯：30.00 套 小 床 单：100.00 床枕 头：50.00 块 被 套：200.00 床方 巾：20.00 条 衣 架：20.00 套电 热 壶：200.00 套 垃 圾 筒：100.00 套摇 控 器：300.00 套 托 盘：80.00 套纸 巾 盒：30.00 套 玻 璃 杯：30.00 套护 床 垫：200.00 床 浴 巾：100.00 条请勿吸烟牌：50.00 个 服 务 夹：80.00 本落 地 灯：300.00 套 床头控制板：500.00 套电 话 机：500.00 部 瓷 烟灰 缸：30.00 套温馨提示牌：50.00 个 便 笺 夹：20.00 个电蚊 香 器：50：00 个电 吹 风：60：00 （大）个 50：00 （小）个果 盘 50：00 个墙纸、地毯、家具、设备视情况而定Large sheets: 200.00 BedPillowslip: 30.00 ArticleQuilts: 300.00 BedIn the towel: 30.00 ArticleShower curtain: 80.00 ArticleAnd towels: 60.00 ArticleBathrobe: 300.00 Pieces Table: 3 00.00 SetsService guide: 100.00 TaiwanTV: 2000.00 TaiwanLCD TV: 6000.00 Taiwan Bedside lamps: 200.00 TaiwanCup covered :10.00 SetsSmall sheets: 100.00 Bed Pillow: 50.00 Block Fitted with: 200.00 BedSquare: 20.00 Article Racks: 20.00 SetsElectric kettle 200.00 SetsTrash can :100.00 SetsRemote Control: 300.00 SetsTray: 80.00 SetsTissue boxes:30.00 Sets Glass:10.00 SetsMattress care:200.00 BedTowels:100.00 ArticleDo not smoke licensing: 50.00 PiecesServices folder: 80.00 TaiwanFloor lamp: 300.00 Sets Bedside control pane l:500.00 SetsTelephone: 500.00 TaiwanPorcelain ashtray :8.00 SetsWarm and prompt licensing: 50.00 TaiwanNotes folder: 20.00 TaiwanWallpaper, carpet, furniture and equipment as the case may be 客房酒水价格表红牛 10元/听 八宝粥 8元/听啤酒 10元/听 矿泉水 50元/瓶可乐 8元/听 碗仔面 5元/桶雪碧 8元/听 火腿肠 3元/根花生 5元/袋 榨 菜 2元/袋 香烟价格表软中华 128元/盒 小熊猫 40元/盒硬中华 88元/盒 七匹狼 20元/盒苏 烟 86元/盒 红塔山 18元/盒玉 溪 40元/盒 红 云 12元/盒注 意酒店指南为非赠品，请保持清洁，不要在上面书写，否则须赔偿作费人民币100元。不便之处，祈请见谅。如欲将酒店指南留为纪念，请与本楼层服务员联系购买，多谢合作！加州商务酒店 谨启AttentionHotel Guide non-gift, please keep clean, do not write in the above, it shall be the compensation fee for RMB 100. Inconvenience forgive Prayer.For the Hotel Guide to commemorate the stay, please contact with the floor staff to purchase, Thank you for your cooperation!California Business Hotel would like to Kai-精品 文档-