酒店应用英语200句.doc

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-酒店应用英语200句一、Department and Position 酒店部门及职位1. Executive Office行政办公室2. Front Office前厅部3. Housekeeping Dept.房务部4. Food & Beverage Dept.餐饮部5. Financial Dept.财务部6. Sales and Marketing Dept.公关销售部7. Security Dept.保安部8. Engineering Dept.工程部9. Fitness Dept.康乐部10. Assistant Manager大堂副理11. General Manager总经理12. Deputy General Manager副总经理13. Finance Controller财务部总监14. Sales and Marketing Director公关销售部总监15. Rooms Division Director房务部总监16. Sales and Marketing Manager 市场部经理17. Front Office Manager前台经理18. Food and Beverage Manager餐饮部经理19. Housekeeping Manager客房部经理20. Security Manager保安部经理21. Executive Chef行政总厨22. Supervisor主管23. Service Captain领班二、Useful Expression 常用语24. Good morning/afternoon/evening ,sir（madam）.早上好,先生（小姐）25. How may I help you? 我可以为您做点什么吗？26. How are you today? 今天您感觉怎么样？27. May I know your name? 我可以知道您的名字么？28. Nice to meet you. 很高兴见到您。29. Did you enjoy stay here? 您在这住的愉快吗？30. Welcome to our hotel/restaurant. 欢迎光临我们的宾馆/餐厅。31. It is our pleasure to have you at the hotel. 您光临本酒店，我们感到非常荣幸。32. I hope you will enjoy your stay with us. 希望您住店愉快。33. Have a good time. 祝您过的愉快。34. Enjoy your dinner/lunch. 请慢用。35. If there is anything I can do for you, please call me. 如有任何需要请通知我。36. I am always at your service. 我将随时给您提供服务。37. Good morning / afternoon / evening, (Name of your department or outlet). This is Lucy speaking. How may I help you?早上好/ 下午好/ 晚上好，（部门名称）。我是Lucy，可以帮您做些什么？38. Thank you for calling. 感谢您的来电。39. I am terribly sorry about that.I will arrange our manager to attend right away. 对这件事, 我很抱歉.我立即去请我们的经理来处理这件事.40. Just a moment, please. / Wait a minute, please. 请稍等一会儿。41. I will be with you in a moment. 我一会儿就来。42. Sorry to have kept you waiting. 对不起，让您久等了。三、Front Office前台（一）Reception 总台 一、 预订服务43. Good morning. This is Room reservation. May I help you? 早上好，客房预订处，我能为您做什么？44. What kind of room would you like to reserve? 您想订哪种类型的房间?45. A single room or a double room? 要单人间还是双人房间？46. For which dates do you want to book the rooms? 您想订哪几天的房间呢？47. What time will you be arriving? 您将在何时到达？48. How long will you be staying? 您将要住多久？49. Id like to confirm your reservation.我要确认一下您的预订。50. Ill check the room availability.我查查客房预订情况。51. There is a 10 per cent discount .10%的折扣。二、 接待服务52. Have you got a booking? 您预订了吗？53. A double room costs 368 Yuan per night .双人房的房价是每晚368元。54. Breakfast is also included.早餐也包括在内。55. May I see your passport? 我能看一下您的护照吗？56. Could you fill in this form, please? 请您填一下这张登记表好吗？57. This is your room card and room key.这是您的房卡和房间钥匙。58. Could you sign your name, please? 请您签一下名，好吗？59. If you leave after 6:00 p m , youll have to pay the full account.晚上六点以后退房,按全天收费计算.60. How would you like to pay , sir , in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账？61. I feel terribly sorry. this is the busiest season and all kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。62. Could you keep your room key until you check out ?请您在住宿期间自己保管钥匙，直到结帐离开。三、 收银服务63. Here is your bill . Its 2000 Yuan in all.这是您的账单。总共2000元。64. Please check it and sign here.请核对一下，在这里签个字。65. I will write out a receipt for you .我给您开一张收据。66. May I check the details for you, please? 我能为您核对账单上的详细内容吗？67. Well have to charge you $10 extra.我们要向您额外收10美元。68. Did you make any phone calls from room, sir? 先生，您从房间打过电话吗？69. I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。70. Is your baggage down yet, sir? Could you check out after your baggage have been brought down, please? 先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？（二）Concierge礼宾部 71. Are these your baggage? 这些是您的行李吗？72. Is this everything, sir？这是全部东西吗，先生？73. May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。74. The bellboy will show you to your room, sir.先生，行李生会送您到房间的。75. You maycan leave your luggage in the Concierge.您可以把行李放在礼宾部。76. Would you like to check your luggage here? 您要寄存行李吗？77. Dont worry, your luggage will be sent up at once.别担心，您的行李很快就会送上去的。78. When you check out, please call NO.63and well help you with your luggage immediately.如果您要退房，请致电63，我们将马上帮您运送行李。79. May I know your room number?/Whats your room number, please? 您能告诉我您的房间号吗？80. May I have a look at your room card? 我可以看一下您的房卡吗？81. Would you like me to call a taxi for you?/Would you want a taxi? 你需要我为你叫一辆出租车吗？ / 需要出租车吗？82. About30 minutes by taxi from here to Airport.从这里到机场大概需要30分钟。83. After you, please/You first, please.你先请。84. This way, please这边请。85. Here we are, sir, room 1335. 先生，1335房到了。（三）Operator 总机 一、接听外线电话：86. Good morning, Qisheng International Hotel Operator. This is (name) speaking. How may I help you? 您好，齐盛国际宾馆总机，我是（姓名），请问有什么可以帮您？ 87. Hold on, please!请稍等！88. Sorry, the line is busy .please call back later!对不起，电话占线，请您稍后再拨。 89. Theres no answer , Would you like to leave a message ?电话没人接，您是否需要留言？ 90. Sorry , theres no guest with that name.对不起，没有这个姓名的客人。91. Would you like to repeat the number?请您再说一遍好吗？92. Could you speak slowly, please?请说慢一点?93. Im afraid you dial the wrong number. Here is Qisheng International Hotel Operator.恐怕您拨错了号码，这里是齐盛国际宾馆总机。 94. Ill put you through to the information desk. 我将帮您把电话转到问讯处95. Thank you for calling, Ill relay the message to Mr./Mrs.请放心，我一定将您的意思转达给X先生/小姐！二、酒店住店客人的叫醒受理：96. May I have your name and your room number, please? 能告诉我您的姓名和房号吗？97. Could you tell me what time would you like to get up? 您需要什么时间的叫醒？98. May I repeat your room number and the time , sir / madam ?我重复一遍您的房号和叫醒时间，好吗？99. Good morning (afternoon , evening ), sir / madam ! This is your wake-up call .Have a good day to you (have a nice day )!早上好（中午、晚上好），先生/女士，这是您的叫醒电话，祝您过得愉快！（四）Shopping Centre and Business Centre 商场和商务中心100. Is there anything I can do for you?请问您需要点儿什么？101. Hows this? 这个怎么样？102. Do you want to buy something here?您想买些什么吗？103. What is the price of this?这个多少钱？ This one is eight hundred dollars.这个800美元。104. Do you have this shirt in a small?这种衬衫有小号的吗？ Let me check. Yes, we have.我给你找找。是的，我们有的。105. May I try it on?我可以试穿吗? Sure. Let me help you.当然，我来帮你。106. Ill send this fax at once. 我想立刻发一份传真。107. Sorry, sir. The line is busy.对不起先生，线路正忙。108. Im sorry to bring you so much trouble.很抱歉给您带来这么多麻烦。109. Let me count, its 15.5 yuan in all. 让我帮您算一下，一共15.5元。110. The regulation of charge in business center is on this board.商务中心的收费标准显示在板子上。111. How many copies do you need? 您需要打印多少份？112. The Internet charge in 30 minutes is 10 yuan.上网费用是每半小时十元。113. The copy each piece of paper for A4 size is 1yuan.每打印一张A4的文稿，需要一元。114. To copy the papers both sides costs as much as two pieces of paper.一张纸打印两面的价格与分两张打印的价格相同。115. Ill call the airline to see if there are tickets for you.我将致电机场确认是否有您的机票。四、Food and Beverage Department餐饮部一、Restaurant 餐厅116. Illshowyoutoyourtable.我带你们去（你们的座位）。117. Wouldyoucomethisway,please?请这边走。118. Youcansitwhereyoulike.你可以随便坐。119. Pleasetakeaseat.请坐。120. Heresthemenu.这是菜谱121. Excuse me. Areyoureadytoordernow?你现在准备点菜了吗？122. Wouldyouliketotrysome?你想试一试吗？123. Wehaveabreakfastbuffet.我们有自助早餐供应。124. Howwouldyoulikeyoursteak?Rare,medium,orwelldone?你喜欢几成熟的牛排？是半生、适中、还是熟透的？125. Bytheway,wouldyouliketohavesomedessertafteryour meal?顺便问一下，饭后你需要一些甜品吗？126. Wehavevariouskindsofsoftdrinks.我们有各种软饮料供应。127. Wouldyoulikesomewinetogowithyourmeal?上菜时要喝点酒吗？128. Whatkindofvegetablewouldyoulike?你喜欢哪种蔬菜？129. Whatwouldyouliketodrink?你喜欢喝点什么呢？130. Whatsoupwouldyouprefer?你喜欢哪种汤？131. Wouldyouliketotrysomethingelse?你是不是吃点别的？132. Icanrecommendtheroastbeef.我推荐烤牛肉。133. Illchecktoseeifwecanprepareitforyou.我先去问一下厨房，看能否为你准备。134. Justamoment.Illcheckforyou.请稍候，让我查一查。135. Excuseme, haveyoufinishedwithyourmeal?请问您吃完没有？136. Thisisoneofourspecialties.Irecommendyoutryit.这道菜是我们的特色菜之一，你品尝一下。137. Youwillhavetowaitforabouttwentyminutes.你要等大约20分钟。138. Welltrytoserveyouas soonaspossible.我们会尽快为你提供服务。139. Yourorderwillbereadyinafewminutes.你点的菜一会儿就来。140. Therestaurantisopenfrom6 am till 1 am.我们餐厅的服务时间是从早上6点至凌晨1点。141. Thelastorderisat11 pm.最后的点菜时间是晚上11点。142. Whenwouldyouliketoholdtheparty?请问你想在哪天举行宴会呢？143. Pleasebecareful,sir.Thisplateishot.先生，请小心。碟子是热的。144. Wouldyoulikeahighchairforthebaby?你需要一张婴儿凳吗？145. Wouldyoulikesomemorewater,sir?先生，喜欢多要一些水吗？146. Welookforwardtoservingyou.我们期待着为你服务。147. Imsorryfortheinconvenience.不好意思给您带来不便。148. Imgladtobeofservice.很高兴为你服务。149. Isthereanythingwrong,sir?先生，出了什么问题？150. Illgetitforyouimmediately.我马上替您拿来。151. Weareverygladtoacceptyoursuggestion.我们很高兴接受您的建议152. Imterriblysorry.Pleasedoacceptourapology.对不起，请接受我们的道歉。153. Welltrytodoourbestinthefuture.我们会尝试做到最好。154. Wouldyoulikeseparatechecks?你想要分开帐单吗？155. Pleasesignhereandwritedownyourroomnumber.请签名和填上你的房号。156. Weacceptcreditcard.我们接受信用卡。157. Itsonthehouse,sir.这是免费的。158. Iassureyouthateverythingwillbetoyoursatisfaction.我保证你下次光临时一切都会妥妥当当。二、Reservation 预定159. Howmanypeoplearethereinyourparty?请问你们有多少位？160. Imsorry,thetablesnearthewindowarealloccupied.对不起，靠窗的坐位都坐满了。161. Doyouhaveareservation,sir?先生，请问你订座没有？162. Howaboutthistable?这个座位好吗？163. Theresatableforfouroverthere.Wouldyoulikeit?那里有一个四人用的坐座。你想要吗？164. Wehaveatablebythewindowreservedforyou./Wehavekeepa tablebythewindowforyou.我们为你保留了一个窗边的座位。165. Wouldyouliketotakethetablenearthecorner?你愿意用角落的那张桌子吗？166. Imafraidthererenotablesavailableatthemoment.目前恐怕没有别的空位了。167. Imsorry,thattableisalreadyreserved.对不起，那个座位已经预订出去了。168. Wouldyoucaretowaitamomentinthelounge?能否请你在休息室稍候片刻？169. Wellcallyouwhenwehaveavacancy.有空桌时就会来叫你。五、Sales and Market Department公关销售部170. What kind of rooms(foods) would you like to have? 您需要什么样的房间（吃什么样的菜）？171. Well give you a 10%(ten percent ) discount.我们给您九折优惠。172. Well offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。173. We accept your terms.我们接受您的条件。174. May I present you a little souvenir?请接受我们的一点小纪念品。175. Lets drink to our friendship!为我们的友谊干杯！176. Cheers!(Bottoms!)干杯！177. How do you like Chinese food?您喜欢中国菜吗？178. What do you think of our service?您对我们的服务有什么意见？六、Houskeeping客房179. Housekeepingmay i come in？我是客房的，可以进来吗？180. When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？181. May I do the turn-down service for you now？现在可以为您收拾房间了吗？182. If you have any laundry，please just leave it in the laundry bag behind the bathroom door如果您有衣服要洗，请放在浴室门后的洗衣袋里。183. Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。184. They will be back within 4 hours.四小时之内会送来。185. Its free of charge.这是免费的186. Well send it to you right away.我会马上送来。187. Im sorry .Im afraid I cant understand about that .May I call duty manage?请原谅，我恐怕不是很明白您的意思。我可以让值班经理回复你吗？188. Youre welcome and I hope you have a good dream .不用谢，祝您有个好梦。189. Im afraid your room will be ready in a few minutes .We are sorry for the inconvenience.您的房间还需要几分钟才能收拾好，给您带来的不便我们表示歉意。190. Let me adjust the air conditioner for you .让我为您调节空调。191. Here is a telegram for you .这儿有一封您的电报。192. If you have anything else ,please dial the extension number “7700”.如果您还需要其它服务，拨内线“7700”。193. We are very glad to service for you .我们非常乐意为您服务。194. Sir ,your room is at the end of the corridor.先生，您的房间在走廊的那一边。195. I can contact the reception desk to arrange it for you .我会联系前台来为您安排。196. Is there anything else I can do for you ?您还需要我再做些什么吗？197. Im afraid we dont have this kind of sevice .我恐怕不能提供这种服务。198. If you need to clean your room .Put the clean card on the door .如果你需要清理房间，把“清洁牌”挂门外。199. Ill report it to my supervisor immediately ,well let you know as soon as possible.我会马上报告我们主管，找到就通知您。200. Please wait a minute. Ill let you know as soon as possible.请稍等，我会马上让您知道。-精品 文档-