酒店前台口语.doc

精品文档就在这里-各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有-酒店日常英语口语1Welcometoourhotel!欢迎光临(我们酒店).2Welcome,sir/madam!欢迎光临.3Goodmorning/afternoon/evening.早上/下午/晚上好!4FrontOffice/Restaurant/RecreationalMeetingRoom/Guestroom/Operator,MayIhelpyou?您好,总台/餐厅/康乐中心/总机(我能为您做些什么?)5BlueCoast,MayIhelpyou?您好,蓝色海岸(我能为您做些什么?)6MayIhaveyourname/roomnumber,please?您可以告诉我您的姓名/房号吗?7Onemoment,please./justamoment/waitamoment!请您稍候。8Thanks!谢谢您!9Mypleasure!不用客气!10Sorrytokeepyouwaiting.对不起让您久等了.11DoyouspeakChinese/English?请问您讲中文/英文吗?12Doyouhaveareservation?请问您有预订吗?13Showmeyourpassportoridentification,please.请出示一下您的护照或证件。14Howwouldyouliketopay?Incashorbycreditcard?您用什么方式付款，是用现金还是信用卡？15.Doyouwanttoseparatecheck?你们是分开埋单吗？16pleaseshowmeyourcreditcard.请出示您的信用卡.17Pleasesignhere.请在这儿签字。18Hereisyourchargeplease.这是找您的零钱。19Thisway,please.这边请。20Followme,please.请跟我来。21Afteryou,please.您先请。22Hopeyouenjoyyourstay!希望您在这里过得愉快!23Hopeyouhaveagoodtrip!祝您旅途愉快!24Goodluck!祝您好运！25Haveaniceday！祝您一天愉快！26Hereyouare.给您。27Sorry.对不起。28Notatall.没关系。29Ofcourse.当然可以。30Pardon?请您再重复一遍,好吗?31Noproblem.没问题。32Excuseme.对不起，打扰一下。33Holdon,please.请别挂电话。34Goodbye/Bye-bye!再见!35Thelift/toiletisoverthere.电梯/洗手间在那边。36BanquetHallisonthesecondfloor.宴会厅在二楼。37TheConferenceCenterisjustacrossthestreet.会议中心在马路对面。38Doyouhaveareservation?请问您有预定吗？39Howmanypeople,please?请问您们是几位?40Whatkindofroomdoyouwant?请问您需要哪种房间?41Asingle/twinroom/suiteis￥1200perday.单间/标准间/套间每天是1200元。42Breakfastisincludedintheprice.早餐已包含在房费中。43Thelocalcallisfree，pleasepress9before.市话是免费的，请先拨9。44Checkouttimeisbefore2:00pm.退房时间是下午2点以前。45Doyouneedamorningcall?请问您需要叫早服务吗？46Checkout,please?请问是结账吗？47pleaseshowmeyourroomcardandyourreceipt.请出示您的房卡和收据。48Housekeeping,mayIcomein?(客房)服务员,我可以进来吗?49MayIcleanyourroomnow?我可以现在打扫房间吗?50Thisisahair-dryeryouneed.这是您需要的吹风机.51Ifyouneedanyhelp,pleaseredial(1111)fourones.如果您需要帮助,请拔1111。52Goodnights!晚安!53Heresyourtable.这是您的座位。54Whatwouldyouliketodrink?请问您喝点什么饮料？55Smallorlarge?您需要大份还是小份？56Anythingelse?您还需要别的吗？57Letmerepeatyourorder,please.我给您重复一下菜单吧。58Hopeyouenjoyyourmeal.祝您用餐愉快！59Thetotalis￥38.总消费是38元。60Pleasewritetheinvoicepayer.请写一下您的发票付款单位。61Pleasekeepyourchargeandinvoice.请收好您的零钱和发票。62Doyouneedataxi?请问您需要出租车吗？63MayItakeyourluggage,please?我帮您拿行李好吗?64Whereareyoutogoing,please?请问您要去哪里？65Welcometoourhotelnexttime.欢迎您再次光临我们的酒店。-精品 文档-