职业中专酒店管理英语期末卷.doc

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班 级

姓 名

学 号

丹东市爱霜中等职业技术学校
2011—2012学年度下学期期末考试
《饭店服务与管理英语》试卷
时间：90分 满分：100分
题号
一
二
三
四
五
总分
得分

一、填空题(30分)每空2分
polite fulfill treat ought to annoy pleasant
1. The client will feel __________if he is ignored by the staff.
2. All the staff will try their best to __________every guest’s reasonable requests.
3. A hotel staff should always be ___________to the guests who make complaints.
4. All the hotel staff ___________learn something about foreign customs and habits.
5. Every guest __________________as the God in the hotel.
6. They would have a more _____________trip if they are able to speak Chinese.
able operation plays with quality guests employees departments other industry
Communication(7)____________an extremely important role in the hotel(8)_________________and management. If (9)___________is the life blood of the(10) ________, communication is its artery. Hotel(11)__________must be (12)____________to communicate (13)_________each other, with personnel in other (14)__________and with hotel (15)__________________.
二、单项选择题（20分）每题2分
1．自助型饭店
A．snack bar B．Buffet hotel
C．cafe D．motel
2．团体预订
A．group reservation B．guaranteed reservation C．group registration D．guaranteed registration
3．豪华套房
A．junior suite B．complex suite
C．president suite D．deluxe suite
4．买入价
A．selling rate B．direct rate
C．indirect rate D．buying rate
5．接待员
A．receptionist B．chambermaid
C．waiter D．bellman
6．葡萄酒
A．liquor B．brandy
C．wine D．champagne
7．涉及，包含
A．evaluate B．involve
C．affect D．interrelate
8．菜系
A．banquet B．cafeteria
C．cuisine D．foodstuff
9．管理
A．management B．discipline
C．performance D．supervisor
10．网球场
A．ball room B．billiard room
C．bowling alley D．tennis court
三、连线题共（10）分 把正确的答案写在题号前
（1）Japan a. Mark
(2) Sweden b. Peseta
(3) Ireland c. Escudo
(4) Australian d. Drachma
(5) Greece e. Franc
(6) France f. Dollar
(7) Portugal g. Crown
(8) Germany h. Punt
(9) China i. Yen
(10) Spain j. RMB

三、翻译（20分）前5题每题2分后10题每题1分
1.How much would you like to change?

2. According to the present rate, one US dollar in cash is equivalent to 6.7 Chinese yuan.

3. Would you please show me your passport?

4. It has happened, but not so often.

5. What’s the name of your company, sir?

6. 您什么时间结账离店？

7. 早上好，这是房间预订处，需要帮忙吗？

8. 您想要什么样的房间，单人间还是双人间？

9请告诉我你的房间号码。

10您能确保在您离开之前你的包被打好吗？

11.谢谢你先生，请问一下日期？

12. 请稍等。
13.随行的一共几位客人？

14.大厅服务台
15.这是你的房间钥匙
四、阅读（20）每题4分
The first true piece of sports equipment that man invented was the ball.
In ancient Egypt, as everywhere, throwing stones was a favorite children’s game. But a badly thrown rock could hurt a child. Looking for something less dangerous to throw, the Egyptians made what were probably the first balls.
At first, balls were made of grass or leaves held together by vines. Later they were made of animal skin sewed together and filled with feather or hay.
Even though the Egyptians were warlike, they found time for peaceful games. Before long they had developed a number of ball games, each with its own set of rules. Perhaps they played ball games more for instruction than for fun. Ball playing was thought of mainly as a way to teach young men the speed and skill they would need for war.
1．The ball was probably invented because _____.
A．throwing stones was not fun
B．throwing stones often caused injuries
C．games with stones did not have rules
D．rocks were too heavy to throw
2．The first balls were probably made of _____.
A．animal skins filled with rocks
B．twists
C．bags filled with hay or feather
D．grass and leaves tied with vines
3．This passage says that the Egyptians played _____.
A．many different games with balls
B．many different kinds of games
C．only one ball game
D．different games with same rules
4．The Egyptians thought that ball playing was ______.
A．silly
B．deserving attention
C．not fun
D．difficult
5．The best title for this passage is “_____”.
A．Egyptian Sports
B．How Egyptian Children Played Games
C．The First Ball Games D．The Beginning of Sports
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