新职业英语1酒店英语--Unit-3.ppt

酒店英语酒店英语酒店英语酒店英语Unit 3Bell Service酒酒 店店 英英 语语 ENGLISH FOR CAREERS新职业英语新职业英语中国劳动关系学院高等职业技术学院酒店英语酒店英语酒店英语酒店英语酒店英语酒店英语酒店英语酒店英语Unit 3 Bell ServiceWarming-upReadingListeningSpeaking4123Writing5Project6 Vocabulary and Structure78Listening Script 酒店英语酒店英语酒店英语酒店英语 Task 1 Match the services with their corresponding pictures.ABCDEOrdering a taxiBooking theater tickets Doing bell service Offering tourist information Arranging a tour bus Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语 Task 2 Write each of the words under its corresponding picture.trunk tag cart luggage lift lobbylobby trunkluggagetagcartliftUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语 Task 3 What specific positions are included in the concierge section?What is the main duty for each position?Position Duty 1.2.3.hotel representative bellman doormanreceiving guests at the airportcarrying luggage for guestsstanding outside the gate welcoming guests.Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Task 1 Try to answer the following questions before you read the passage.1.What duties does the concierge perform?2.Do you know any special service that the concierge may provide?ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Reading The main duties of the concierge are doing bell service and providing information service.Suggested Answers1.What duties does the concierge perform?Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Reading The concierge may give directions to tourist attractions,book plane tickets for guests,rent cars and order taxis for guests.Suggested Answers2.Do you know any special service that the concierge may provide?Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Concierge 1 Concierge service is a common practicethroughout the hotel.As many guest serviceshave become computerized and standardized,concierge service often provides special attention a guest would not otherwise receive.Thus most star-rated hotels are stressing great importance on concierge service.ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Concierge 2 The basic duties of the concierge staff are to do bell service and to attend to guests special needs which are not provided by the hotel.ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Concierge 3 In doing bell service the concierge attends the guests from their first step into the hotel to the final room destination.On the guests arrival,the bellman carries their luggage from the car.He leaves the luggage on the lobby floor until the guests finish registering.Then the bellman accompanies the guests with the luggage to the guest room.Once inside the room,the bellman checks the facilities and cleanliness in the room.He will also explain some special features of the hotel,and show how to use certain facilities.Normally the bellman points out some self-service items especially,for example,the minibar or the in-room safe,in case unnecessary dispute arises when the guests check out.ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Concierge 4 Besides the bell service,the concierge also provides information service.They should know the surrounding community as well as the hotel very well.Usually the concierge provides directions and information about local attractions and facilities.Actually the concierge assists guests with a lot more tasks like making restaurant reservations,arranging for car rentals,booking tickets to special events and assisting with various sightseeing arrangements.ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Concierge 5 As can be seen above,the concierges job is playing a more and more important role in providing quality service for guests.A concierge needs to be able to do a number of tasks with great efficiency and perhaps at the same time.Thus it is a challenging job to be a qualified concierge.ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语throughoutprep.遍及地区；遍及场所e.g.The museum is open daily throughout the year.这个博物馆一年到头每天都开放。Readinge.g.Although it is a small company,it has successfully sold its products throughout the world.虽然这家公司很小，但是它成功地把它的产品推销到世界各地。Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语stressv.强调e.g.As a teacher,he stressed the importance of a good education.作为一名教师，他强调教育的重要性。e.g.The supervisor stressed that the bellmen must welcome the guest with a smile.主管强调，行李员应该必须对客人笑脸相迎。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语attend to 处理e.g.The manager needs to attend to this matter immediately.经理应该马上处理此事。e.g.I have some urgent business to attend to.我有一些紧急事情要处理。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语accompanyv.陪伴；伴同e.g.I must ask you to accompany me to the police station to clarify the matter.我必须让你陪我去警察局澄清此事。e.g.The superstar is always travelling accompanied by a dozen of body guards.这个明星出行时总是有很多保镖相随。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语disputen.争执；争端e.g.The managers were talking with some worker leaders about the pay disputes.经理们正在与几名工人领袖讨论有关工资纠纷之事。e.g.We have the right to know the result of the dispute over working hours.我们有权利知道有关工作时间争议的结果。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语arisev.发生e.g.A new crisis has arisen in the small country.这个小国又出现了新的危机。e.g.No injuries arose from the road accident.在这次交通事故中没有人员伤亡。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语surroundingadj.周围的e.g.Three teams of villagers set out to look for the missing children in the surrounding areas.村民们分成三队去附近地区寻找失踪的孩子。e.g.Leaflets had been given to the people in the surrounding community.周围的社区已经发放了传单。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语challengingadj.有挑战性的e.g.The teacher was astonished to hear such challenging questions raised by that quiet boy.这个老师非常惊讶，那个安静的男孩竟然会提出如此有挑战性的 问题。e.g.What Im looking for is a really challenging job.我想要一份真正具有挑战性的工作。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语qualifiedadj.有资格的；适合的e.g.Shes well qualified for the job considering her education background.考虑到她的教育背景，她非常适合这份工作。e.g.We need a qualified person to be the leader.我们需要一个有资格的人来当领导。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语礼宾员礼宾员1 礼宾服务是酒店业普遍设置的服务。由于很多酒店服务已经变得计算机化和标准化，礼宾服务经常给予客人从其他途径无法得到的特殊关注。因此，许多星级酒店都十分重视这一服务。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语礼宾员礼宾员2 礼宾处员工的基本职责是提供行李服务以及满足客人提出的超越酒店经营范围的各种特殊要求。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语礼宾员礼宾员3 行李服务从礼宾员迎候客人开始，直到客人最后入住客房结束。客人一到，行李员就将其行李从车上搬进酒店。在客人办完登记入住手续前，行李应放在大堂内。然后，行李员提着行李，陪同客人到客房。进房后，行李员首先检查房内设施和客房的清洁情况。他还会介绍本酒店的某些特色服务，并告知客人如何使用房内的某些设施。通常情况下，行李员会特别指出一些自助服务设施的使用，如迷你吧或保险柜，以避免客人在结账离店时产生不必要的分歧。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语礼宾员礼宾员4 除了行李服务，礼宾员还为客人提供信息服务。他们必须熟悉酒店和周边社区的情况，因为他们经常要告知客人去当地的旅游景点和某些设施的路线，并提供相关的信息。实际上，礼宾员为客人提供更多的其他服务，如餐厅预订、租车、特殊活动的订票工作、安排各种旅游活动。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语礼宾员礼宾员5 由此可见，礼宾服务在为客人提供优质服务中发挥着越来越重要的作用。礼宾员需要高效且同时完成多个任务。所以，要成为一名合格的礼宾员具有极大的挑战性。ReadingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Task 2 Read the passage and tick off the duties of the concierge mentioned in the passage.Reading doing bell service offering information service carrying luggage for guests helping guests finish checking in introducing hotel services demonstrating how to use certain facilities in the guest room booking tickets renting vehicles for guests selling hotel products taking guests on sightseeing tours suggesting nightclubs picking up guests from airportUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Task 3 Read the passage again and put the steps in the job procedure of the bellman in the correct order.ReadingA.Showing the guest into his/her roomB.Waiting for the guest until he/she finishes checking inC.Carrying luggage for the guestD.Checking room cleanlinessE.Introducing room facilities and hotel services Correct order:_ C B A D E Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Task 4 Match each of the following English phrases with its Chinese version.Rmon practice b.special features c.self-service items d.local attractions e.car rentals f.quality service g.a challenging job h.a qualified concierge A.汽车租赁汽车租赁B.优质服务优质服务C.通常做法通常做法D.有资格的礼宾员有资格的礼宾员E.特色特色F.当地景点当地景点G.自助项目自助项目H.有挑战性的工作有挑战性的工作 Key:a-C b-E c-G d-F e-A f-B g-H h-DUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语bell serviceoffering tourist informationordering a taxi arranging a tour bus introducing hotel service Dialog 1Dialog 2Dialog 3Dialog 4Dialog 5Task 1 Listen to five short dialogs and decide what each dialog is about and mark()where appropriate.ListeningUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Task 2 Mr.Williams is asking the bellman about some hotel services after he has finished checking in.Tick off the services mentioned in the conversation.ListeningChinese restaurant Western restaurant business center copying service meeting service information service Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Bellman(B):Mr.Williams,your room is on the 10th floor.Heres the lift.After you,sir.Mr.Williams(W):Thank you.Can I ask you some questions?B:Please feel(1)_ to ask.W:I hear Chinese food is delicious.Can you(2)_ some nice restaurants?B:Sure.Actually theres a very nice Chinese restaurant in our hotel on the second floor.There you can(3)_ different Chinese food.Task 3 Listen to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box.Listeningcopying recommend free faxing try luggage stand business center Information Desk Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语W:Sounds great.Ill go there.And have you got a(4)_?Ill have a lot of paperwork to do,you see.W:Yes.Its on the first floor.It provides all necessary services such as(5)_ and printing,translating and(6)_.W:Great.I guess Ill have a relatively easy time here with the help of the staff in the business center here.By the way,where can I get a brochure of your hotel?B:You can get it from the(7)_in the lobby.Oh,here we are.This is your room,Mr.Williams.Where should I put your luggage?W:Just leave it on the(8)_.Thank you very much for your help.And this is for you.B:Thank you,Mr.Williams.Hope youll enjoy your stay.copying recommend free faxing try luggage stand business center Information DeskListeningKey Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Key(1)free (2)recommend (3)try (4)business center(5)copying (6)faxing(7)Information Desk (8)luggage standTask 3 Listen to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box.ListeningUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Task 4 A guest calls the concierge desk asking for help of picking up his luggage.Listen to the conversation and fill in the form with the information you hear.ListeningDavid Green 80111:30Two suitcases Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语v 1.The bellman helps the guest pack his luggage.v 2.The guest carries the handbag himself because theres probably something valuable in the bag.v 3.The guest will be able to get his luggage with the claim tag.v 4.The bellman stores the guests luggage at the Front Desk before he picks it up.Task 5 Listen to the conversation in Task 4 again and decide if the following statements are true(T)or false(F).ListeningFTTFUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语SpeakingTask 1 Read and practice the conversation in pairs.Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语SpeakingTask 1 Read and practice the conversation in pairs.Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语SpeakingTask 2 Mr.Lee arrives at Hyatt Hotel.The bellman comes over to help him with his luggage.Make up a conversation similar to the one in Task 1 with the expressions given in the box,and then act it out in pairs.Suggested SampleWelcome to Hyatt Hotel.So youve got four pieces of luggage altogether?Your room is on the 10th floor.Every room is equipped with broadband Internet.Anything else I can do for you?Its all in the trunk.Do you have Internet access in the guestroom?Is the Internet service free of charge?No more.Thank you very much.Unit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Suggested Sample Bellman(B):Good morning,sir.Welcome to Hyatt Hotel.Guest(G):Good morning.Thank you.B:Do you have any luggage?G:Yes.Its all in the trunk.B:So youve got four pieces of luggage altogether?G:Yes.Thats right.B:Let me get a luggage cart for you.Please wait a second Sorry to have kept you waiting.This way to the Front Desk,please.Ill show you to your room soon after you finish checking in.G:Thanks.SpeakingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Suggested Sample B:Mr.Lee,your room is on the 10th floor.This way to the lift,please.G:Can I ask you a question?Do you have Internet access in the guestroom?B:Yes.Every room is equipped with broadband Internet.Youll find it very convenient to do business online.G:Great.By the way is the Internet service free of charge?B:Yes,its free of charge.Here we are.May I have your key card,please?Let me open the door.This is your room,Mr.Lee.Heres your key card.Anything else I can do for you?G:No more.Thank you very much.B:Youre welcome.Have a good rest.SpeakingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语SpeakingTask 3 The bellman is introducing some services that Mr.and Mrs.Williams are interested in.The sentences in the following box are what the bellman introduces.Think about how Mr.and Mrs.Williams ask about these services,and then act out the conversation between the couple and the bellman.We have a large swimming pool.After a swim,you can take a massage.Our beauty parlor is on the second floor.Their service enjoys a good reputation among the lady guests.At the end of your stay if you want to buy some souvenirs,you can go to the shop beside the lobby.Suggested SampleUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Suggested Sample Bellman(B):Welcome to Shangri-La Hotel,sir and madam.Mr.Williams(Mr.):Thanks.B:Let me carry the luggage for you.Mr.:Thank you.B:Are you here on business or on holiday?Mr.:Were here on business.By the way,what can we do after a busy and tiring day?B:Oh,we have a large swimming pool.After a swim,you can take a massage.Mr.:Sounds great.I suppose the massage will be very relaxing.B:Right you are sir.Mrs.Williams(Mrs.):Do you have a beauty parlor?SpeakingUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语B:Yes.Our beauty parlor is on the second floor.Their service enjoys a good reputation among the lady guests.Mrs.:Great.Ill have my hair done this evening.By the way,wed like to buy something for our children.Can you suggest some places?B:Sure.At the end of your stay,if you want to buy some souvenirs,you can go to the shop beside the lobby.Mrs.:Thatll be very convenient.B:Yes.Here we are.This is your room.Anything else I can do for you,sir and madam?Mr.:No.Thank you for your help.B:Youre welcome.Enjoy your stay with us.Goodbye.Mr.&Mrs.:Goodbye.SpeakingUnit 3 Bell ServiceSuggested Sample 酒店英语酒店英语酒店英语酒店英语SpeakingTask 4 Role-play the following situation according to the information provided in the following boxes.Bellman:Greet and welcome the guest.Confirm and carry the luggage.Show the guest to the Front Desk.Get to the guestroom.Introduce the swimming pool andChinese restaurant.Say goodbye to the guest.Mr.Williams:Greet.Thank the bellman for carrying the luggage.Finish registration.Ask about some services in the hotel,such as swimming pool and Chineserestaurant.Get to the guestroom.Express thanks.Suggested SampleUnit 3 Bell Service酒店英语酒店英语酒店英语酒店英语Suggested Sample Bellman(B):Good evening,sir.Welcome to Shangri-La Hotel.Guest(G):Thank you.B:Do you have any luggage?G:Yes.Its all in the trunk.B:So youve got four pieces altogether?G:Yes.Thats correct.B