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4、ries than you need to get through the day, like an 800calorieperday diet, can be dangerous. Diets that dont allow any fat also can be bad for you. Everyone needs a certain amount of fat in their diet, up to 30% of total calories, so no one should eat a completely fatfree diet.Dont have diets that re
5、strict certain food groups, either. A diet that requires you to say no to bread or pasta or allows you to eat only fruit is unhealthy. You wont get the vitamins and minerals you need. And although you may lose weight, youll probably gain it back as soon as you start eating normally again.Some people
6、 start dieting because they think all the problems in their lives are because of weight. Others have an area of their lives that they cant control, like an alcoholic parent, so they focus on something they can control, their exercise and food intake (摄入)People who diet may get lots of praise from fr
7、iends and family when they start losing pounds, which makes them feel good. But eventually a person reaches a weight level and doesnt lose as much weight as before because the body is trying to keep a healthy weight, so they arent any happier.Some people may find it hard to control their eating, so
8、they stick with an_extreme_diet for a little while, but then eat tons of food. Feeling guilty about the binge, they use laxatives (泻药). Eating too little to maintain a healthy weight or eating only to throw up the calories are both eating disorders, which are harmful to a persons health.文章大意:本文是一篇议论
9、文。文章告诫减肥人群,在减肥的同时务必要保证健康和均衡的饮食,这样才能获得真正的健康。1The reasons why some people start and keep dieting DONT include _.Athey think their trouble comes from their weightBthey have a strict parentCother peoples praise when they lose some weightDthere is something they cant control except food intake答案:B细节理解题。根
10、据第三、四段内容可知,A、C、D三项均是人们减肥的原因。B项内容文章没有涉及。故答案选B。2The underlined phrase in the last paragraph refers to _.Aa fat free diet Ba special dietCeating too much Deating too little答案:D指代判断题。根据画线短语后“but then eat tons of food”中的“but”可推知,画线部分与其讲述的内容相反,因此“an extreme diet”指的就是“吃得太少”。故答案选D。3Which of the following st
11、atements is TRUE?AA person needs about 800 calories each day.BA person who doesnt eat bread is unhealthy.CAn improper diet may cause eating disorder.DFat takes up the most part of calories inside body.答案:C细节理解题。根据第一段第一句中的“like an 800calorieperday diet, can be dangerous”可知,A项表述错误;根据第二段第二句可知,不包括面包的饮食不
12、健康,但并没说不吃面包的人不健康,故B项表述错误;根据第一段最后一句可知,D项表述错误。故答案选C。4According to the passage, when people want to lose weight, they should _.Aavoid eating some food that can lead to being fatBcontrol their eating amount and timesChave a healthy and balanced dietDthrow up some of what they eat答案:C推理判断题。通读全文特别是文章首段内容可
13、知,人们在减肥的同时,还应保证健康和均衡的饮食。故答案选C。2016高考训练题-阅读理解。阅读下列短文,从每题所给的四个选项(A、B、C、D)中,选出最佳选项。Near the village, there is an old famous temple. Some people want to build new houses where the temple now stands, because they can find no other area to build them, while others disagree with them. They meet to decide h
14、ow to solve the problem. Here are their opinions about it.The expert wants to protect the temple and believes that there are some interesting things buried in the ground. If it is destroyed or moved, people may never learn about how people lived in the past.The businessman thinks that the houses sho
15、uld be built. History is important, but we must think about the future. The village needs development and building new houses will offer jobs to hundreds of people.Villager A says, “We should build the new houses because we need houses to live in.”Villager B says, “We should protect the temple becau
16、se it can attract many tourists to come for a visit. If the temple is destroyed or moved, we will lose a lot of business.”The village leader thinks that he has a duty to make life better for the villagers. They need jobs and new houses. He also thinks the cultural site (遗迹) is important and they sho
17、uld be careful with it as well.4. The expert doesnt want to _ the old famous temple.A. rebuild B. protect C. pull down D. fall down5. The businessman thinks building houses there can _.A. help the village develop B.help people learn about how people lived in the pastC. attract many tourists to come
18、for a visit D. help people learn about the interesting things buried in the ground6. _ agree that they should build new houses there.A. The expert and the village leader B. The businessman and Villager AC. Villager A and Villager B D. Villager B and the businessman7. The village leader thinks _.A. t
19、hey should destroy the temple B. they neednt build new housesC. They should build the temple to make life betterD. they should not only build new houses but also be careful with the temple 参考答案4-7 CABD 阅读下列短文, 从给的四个选项 (A、B、C和D) 中, 选出最佳选项。In the more and more competitive service industry, it is no lo
20、nger enough to promise customer satisfaction. Today, customer “delight” is what commpaines are trying to achieve in order to keep and increase market share.It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business b
21、y telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.New challenges for customer care have come when people can obtain goods and services through telephon
22、e calls centers and the Internet.For example,many companies now have to invest (投资)a lot of money in information technology and staff training in order to cope with the “phone_rage”caused by delays in answering call,being cut off in midconversation or left waiting for long periods.“Many people do no
23、t like talking to machines,”says Dr,Storey,Senior lecturer in Marketing at City University Business School.“Banks ,for example,encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you ca
24、n trust themthe sort of comfortable feelings people have during facetoface chats with their local branch manager.”Recommended ways of creating customer delight include:underpromising and overdelivering (saying that a repair will be carried out within five hours,but getting it done within two) replac
25、ing a faulty product immediately;throwing in a gift voucher (购物礼券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.Aiming for customer delight is all very well,but if services do not reach the high level promised,disappointment or worse wil
26、l be the result.This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example,“I know how you must feel”),and possible solutions (replacement,compensation or whatever fairness suggests best meets the case)Airlines face some of t
27、he toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool,while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.For British Airways staff,a winning tel
28、ephone style is considered vital in handling the large volume of calls about bookings and flight times.They are trained to answer quickly, with their name,job title and a “we are here to help”attitude.The company has invested heavily in information technology to make sure that information is availab
29、le instantly on screen.British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.Customer care is obviously here to stay and it would be a foolish company that used slogans suc
30、h as “we do as we please”On the other hand,the more customers are promised,the greater the risk of disappointment.本文阐述了顾客的满意度对企业发展的重要作用。11We can learn from Paragraph 2 that _.Acomplaining customers are hard to satisfyBunsatisfied customers receive better serviceCsatisfied customers catch more attent
31、ionDwelltreated customers promote business答案:D。推理判断题。A抱怨中的顾客难以令其满意;B不满意的顾客得到更好的服务;C满意的顾客得到更多的注意;D良好的对待顾客促进企业的发展。根据信息句“It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business”可以看出D项正确。12The writer mentions“phone ra
32、ge”(Paragraph 3)to show that_.Acustomers often use phones to express their anger Bpeople still prefer to buy goods onlineCcustomer care becomes more demandingDcustomers rely on their phones to obtain services答案:C。细节理解题。A顾客常常用电话表达自己的愤怒;B人们依然偏爱网上购物;C客户关注更加成为人们的关注;D顾客靠电话得到服务。根据本段首句“New challenges for c
33、ustomer care have come when people can obtain goods and services through telephone call centers and the Internet”可知C项正确。13What does the writer recommend to create customer delight?ACalling customers regularly.BGiving a “thank you” note.CDelivering a quicker service.DPromising more gifts.答案:C。细节理解题。A
34、定期给顾客打电话;B给“感谢”便条;C给予快捷服务;D许诺更多的礼物。根据文中信息“saying that a repair will be carried out within five hours ,but getting it done within two”和“replacing a faulty product immediately”可知C项正确,其他三项曲解了文意。14If a manager should show his empathy (Paragraph 6),what would he probably say?A“I know how upset you must b
35、e.”B“I appreciate your understanding.”C“Im sorry for the delay.”D“I know its our fault.”答案:A。词义猜测题。A我知道你准是很难过;B我很感激你的理解;C很抱歉,耽误您了;D我知道,这是我们的错。根据其后信息句“for example,I know how you must feel”可知A项正确。15Customer delight is important for airlines because _.Atheir telephone style remains unchangedBthey are m
36、ore likely to meet with complaints Cthe services cost them a lot of moneyDthe policies can be applied to their staff答案:B。推理判断题。A他们的电话样式没变;B他们很有可能遇到投诉;C这些服务花费了他们很多钱;D这些政策可以应用到职员身上。根据文中信息“.delighting passengers is an important marketing tool, while there is great potential for customer anger over dela
37、ys caused by weather ,unclaimed luggage and technical problems”推理可知,航空公司很有可能因为恶劣天气、行李主人不明以及技术等问题导致耽误顾客,以及被投诉,此时使顾客满意是很重要的市场手段。16Which of the following is conveyed in this article?AFacetoface service creates comfortable feelings among customers.BCompanies that promise more will naturally attract more
38、 customers.CA company should promise less but do more in a competitive market.DCustomer delight is more important for airlines than for banks.答案:C。事实理解题。A面对面的服务创造顾客中舒适的感觉;B承诺更多的公司自然吸引更多的顾客;C在激烈的市场竞争中,公司应该少承诺,多做实事;D顾客满意度对于航空公司来说比银行更重要。通读全文不难排除A、B、D三项,根据最后一段可知C项正确。2016高考训练题-阅读理解。阅读下列短文,从每题所给的四个选项(A、B、
39、C、D)中,选出最佳选项。 HOTEL INFORMATIONBaymont Inn Ft. Lauderdale.3800W. Commercial, Ft. Lauderdale. FL 33309.Lowest Prices 110% GuaranteedRoom InformationRooms are equipped with Double, Queen , or King bed (s) , smoking or non-smoking based on location and availability. Provided in each spacious guest room
40、 is a hair dryer, coffee maker, iron, ironing board, 25TV and guest voice mailCheck-in Time:7:00 P. M. Hotel Amenities(设施):Air Conditioned, Free Parking, 24 Hour Front Desk, Pool, Television with Cable, Coffee Maker in Room, Hairdryers AvailableBeach Plaza Hotel625 NFort Lauderdale Beach Blvd, FtLau
41、derdale, FL 33304Room Information The oceanfront accommodations at Beach Plaza Hotel are some of the most affordable on Fort Lauderdale BeachEach room features direct-dial telephone, cable television and daily maid serviceThe very affordable efficiency studios even include full kitchens! All rooms s
42、urround the private poolside garden courtyardCheck-in Time:7:00 P. M.Hotel Amenities:Air Conditioned, Coffee Maker in Room, 24 Hour Front Desk, Parking, Hairdryers Available, Pool, Television with CableFort Lauderdale Plaza Hotel 3711 NOcean Blvd, FtLauderdale, FL 33308Room Information Guest rooms f
43、eature TVs, in-room movies, Internet access, in-room safes, alarm clock radios, hairdryers, refrigerators, microwaves, and balconiesCheck-in Time:7:00 A.M.Hotel Amenities:Parking,Heated Pool, Television with Cable, and Coffee Maker in Room8Which hotel gives a promise? ABaymont Inn Hotel BBeach Plaza
44、 Hotel CBaymont Inn Ft . Lauderdale DFort Lauderdale Plaza Hotel9In which hotel parking is the cheapest? ABaymont Inn Ft . Lauderdale BBeach Plaza HotelCBaymont Inn Hotel DNot mentioned.10If you _ , you will probably go to Beach Plaza HotelAenjoy seeing films without leaving your hotel roomBwant to
45、eat food cooked by yourself in the hotelCare fond of swimming in heated waterDare a cigarette smoker11Which of the following is NOT true to the ads? AAll of the three hotels provide television with cableBIn Beach Plaza Hotel a 24-hour maid is availableCYou can keep your money in the room safe in For
46、t Lauderdale Plaza HotelDWhile staying in Fort Lauderdale Plaza Hotel, you can surf the Internet参考答案8-11 ABBB 2016高考英语训练-阅读理解。阅读下列短文,从每题所给的四个选项(A、B、C、D)中,选出最佳选项。Electric cars are dirtyIn fact, not only are they dirty, they might even be more dirty than their gasoline-powered cousinsPeople in Califor
47、nia love to talk about “zero-emissions(排放)vehicles,” but people in California seem to be clueless about where electricity comes fromPower plants mostly use fire to make itAside from the few folks who have their roofs covered with solar cells, we get our electricity from generators(发电机)Generators are fueled by something usually coal, oil, but also by heat generated in nuclear power plantsThere are a few wind farms and geothermal(地热的)plants as well, but by far we get electricity mainly by burning somethingIn other words,