一线主管-问题解决-学员手册.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,PPT,文档演模板,Office,PPT,10 十一月 2026,一线主管-问题解决-学员手册,问题是改进的种子!,Problems are the seeds for improvement!,问题就是积极的机会!,Problems are positive opportunities!,没有问题，就是大问题!,If there are no problems,than something is wrong!,问题解决(Practical Problem Solving),问题并不意味着指责!,Problems are not about blaming people!,出现问题是由于系统中存在缺陷。,Problems occur because of failures in the system,对于问题，员工负责15%，,系统和管理者负责85%。,People are responsible for 15%,system&managers 85%,问题解决(Practical Problem Solving),什么是问题？,What is a problem?,实际情况与现有标准或期望之间的差距。,A problem is defined as a discrepancy between an existing standard or expectation and the actual situation,标准,Standard,实际,Actual,差距,Discrepancy,时间,TIME,水平,LEVEL,问题解决(Practical Problem Solving),1,2,3,4,5,6,描述问题,Problem,Description,定义问题,Problem,Definition,确定原因所在,Locate,Point of Cause,调查原因,Cause Investigation,补救及长期对策,Band/Aid&,Long-term,Countermeasure,跟踪和检查,Follow-Up&,Check,问题解决(Practical Problem Solving),描述问题,Problem Description,-,陈述出现的问题,state the problem that is occurring,1,掌握情况,Grasp the,Situation,问题解决(Practical Problem Solving),定义问题-针对具体情况对问题进行定义,Problem Definition-Specifically define the situation,标准,The Standard,偏差The,Deviation,持续时间,The Time Period,2,掌握情况,Grasp the,Situation,问题解决(Practical Problem Solving),确定原因所在,Locate the Point of Cause,找出(车辆/部件上)出现问题的位置,Locate Position of Occurrence(on the vehicle/part),确定原因所在,Locate Point of Cause,3,掌握情况,Grasp the,Situation,问题解决(Practical Problem Solving),4,运用5个为什么的调查方法来找出根本原因,5 Why Investigation to find the Root Cause,调查原因,Cause,Investigation,问题解决(Practical Problem Solving),5个为什么5 Whys,1.,为什么,机器人停了,Why,did the robot stop?,保险丝烧断了A fuse in the robot has blown.,2.,为什么,保险丝烧断了,Why,is the fuse blown?,线路过载Circuits overloaded.,3.,为什么,线路过载,Why,did the circuit overload?,轴承损坏且卡住了The bearings have damaged one another and locked up.,4.,为什么,轴承会损坏,Why,have the bearings damaged on another?？,轴承润滑不够There was insufficient lubrication in the bearings.,5.,为什么,轴承润滑不够,Why,was there insufficient lubrication in the bearings?,机器人的油泵送油不足The oil pump on the robot is not circulating sufficient oil.,6.,为什么,机器人的油泵送油不足,Why,is the pump not circulating sufficient oil?,油泵的进油口被金属屑堵塞了Pump intake is clogged with metal shavings.,7.,为什么,油泵的进油口被金属屑堵塞,Why,is the intake clogged with metal shavings?,油泵的进油口未安装过滤器No filter on the pump intake.,Cause,Investigation,调查原因,问题解决(Practical Problem Solving),5,实施补救和对策,Implementing a Band-Aid&Countermeasure,补救是一种,临时,解决办法，遏制问题的进一步恶化,A Band-Aid is a,temporary,solution,to contain a problem,对策则必须根本解决问题!,A Countermeasure must address the root cause!,问题解决(Practical Problem Solving),6,跟踪及检查,Follow Up and Check,MARCH 2009,问题解决(Practical Problem Solving),