中美商务谈判礼仪对比.ppt

中美商务谈判礼仪对比,Greetings,Personal Space,Addressing,Exchanging Business Card,Business Negotiation,Greetings,Greetings can be roughly divided into language greetings and non-language greetings.,For the non-language greetings,people greet through facial expression or body language,such as nodding,smiling or shaking hands.,But the ways or words they use to greet are different.,Have you had your dinner?,Where are you going?,Hello!,How are you?,Good morning!Good afternoon!Good evening!,Greeting,Personal Space,Personal space is variable from person to person,depending on the gender,age,cultural background,and relationship to the people with whom they are communicating.,A closer,personal space,but a longer,distance between men and women,A less close,personal space,(privacy),Personal Space,Addressing,In business activities,people are very sensible to the addressing others make to them.Chinese culture is a formal one.Comparatively,the Americans have a more informal culture.So they have different addressing habits.,Complete name,Mr.or Ms.+surname,Title/status+surname,Old+surname,Avoid calling the first,name unless you are,longtime friends.,Just call the first name,disregarding the titles,and status.,Avoid saying the word,“old”,Addressing,Exchanging Business Card,The business card is used in communication,especially on business occasions.Its printed with the personal name,companys information,phone number and address and it is always used as an introduction.But people from different countries treat it differently.,offer and receive with,both hands,looking at it carefully,for four or five seconds,then put it away,cautiously and respectfully,Sometimes they may,expect the counterparts,business card after,offering their own.,The Americans,may put,the business card,into pockets at once or toss it,onto the desk,immediately,without a glance.,Exchanging,Business Card,Business Negotiation,Business negotiation is a critical part in business transactions.Chinese people have very different business practices or habits from Americans,which causes some mis-understandings in real business negotiations.,friendship first,interest second,long time conference,which may last several,rounds,modest,respectful,people-oriented,interest-oriented,business is just,business,time-saving,efficient in tackling problems,more argumentative,aggressive,regulation-oriented,Business,Negotiation,Thank You,