酒店工作英语.ppt

*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,酒店工作英语,TASK ENGLISH FOR HOTELS,The aim of this training is to create a home away from home for all the,travelling,guests who need rest,food and drink.,绍兴开元名都大酒店：,New Century Grand Hotel,Shaoxing,人力资源部：,Human Resources Division,财务部：,Finance Division,市场部：,Sales,Marketing,Division,销售部：,Sales Department,房务部：,Rooms Division,餐饮部：,Food,Beverage,Division,工程部：,Engineering Department,保安部：,Security Department,康乐部：,Recreation Department,公关部：,Public Relations,Department,前厅部：,Front Office Department,管家部：,Housekeeping Department,绍兴开元名都大酒店：,New Century Grand Hotel,Shaoxing,大堂,Lobby,维珍咖啡厅,Virgin Caf,茗兰吧,Lounge Orchid,香榭饼屋,Champs Deli,商务中心,Business Centre,文锦轩中餐厅,Vong,King Garden,揽桥阁包厢群,Legend Court Chamber,福港日本料理,Fugang,Japanese Restaurant,桌球房,Snooker Room,棋牌室,The Chess and Bridge Centre,健身房,Fitness Centre,乒乓球室,Table Tennis Room,足浴中心,Reflexology Service Centre,桑拿中心,Sauna Centre,美容中心,Beauty Centre,恒温游泳池,Swimming Pool,开元厅,New Century Hall,名都厅,Dynasty Hall,景明厅,Jingming,Hall,景和厅,Jinghe,Hall,景晖厅,Jinghui,Hall,景悦厅,Jingyue,Hall,景华厅,Jinghua,Hall,景丽厅,Jingli,Hall,金粉尊爵,KTV,Jinfen,Supreme KTV,名仕阁,Prestige Club,金爵会,Nobility Club House,职务与职位,Position,总经理,General Manager,副总经理,Vice-general Manager,大堂副理,Assistant Manager,总监,Director,经理,Manager,主管,Supervisor,秘书,Secretary,领班,Captain,文员,Clerk,客房服务员,Room Attendant,餐厅男服务员,Waiter,餐厅女服务员,Waitress,总台接待员,Receptionist,话务员,Operator,收银员,Cashier,行李员,Bellman,保安员,Security Officer,维修员,Repairman,基本英语,一、称呼方式,1.,先生,Mister(Mr.)Sir,2.,夫人,Madam,3.,太太,Mistress(,Mrs.,Mrs,),4.,小姐,Miss,二、欢迎和问候语,1.,早上好，先生。,Good morning,sir.,2.,您好！,Hello.How do you do?,3.,很高兴见到您,Glad/Nice to meet/see you.,4.,欢迎到我们酒店来,Welcome to our hotel/New Century Grand Hotel,Shaoxing,5.,愿您在我们酒店过的愉快,I hope youll enjoy your stay with us.,三、祝贺语,1.,祝贺您！,Congratulations!,2.,生日快乐！,Happy birthday!,3.,新年快乐！,Happy new year!,4.,圣诞快乐！,Merry Christmas!,5.,祝您好运！,Good luck(to you)!,6.,祝您成功！,Wish you every success!,7.,祝您旅途愉快！,Pleasant journey!,四、答谢和答应语,1.,谢谢您,Thank you(very much),2.,谢谢您的帮助,Thank you for your help.,3.,太感谢您了,Its very kind of you.,4.,别客气,/,不用谢,Youre welcome./Not at all./Dont mention it,5.,很高兴为您服务,Its my pleasure.,五、道歉语,1.,很抱歉,Im sorry.,2.,不好意思,Excuse me.,3.,对不起，让您久等了。,Sorry to have kept you waiting.,4.,对不起，打扰您了。,Sorry to interrupt you.,5.,我为此道歉,I apologize for this.,六、征询语,1.,我能帮您什么吗？,May,I help you?,What can I do for you?,2.,有什么能为您效劳吗？,Is there anything I can do for you?,3.,我可以知道您的名字吗？,May I have your,name,please,?,4.,您可以把名字签在这儿吗，先生？,Can you sign here,sir?,5.,先生，您想要点什么？,What would you like,sir?,七、指路用语,1.,上楼,Go upstairs.,下楼,Go downstairs.,2.,在二楼,Its on the second floor.,3.,请这边走,This way,please,4.,往右转,Turn right.,5.,在大厅靠近大门,Its in the lobby near the main entrance.,6.,在走廊尽头,Its at the end of the corridor.,八、提醒用语,1.,请走好,Mind your step.,2.,请当心,Please be careful.,3.,请别遗忘您的东西,Please dont leave anything behind.,4.,请不要在这里抽烟,Please dont smoke here.,九、告别语,1.,再见,Good bye,2.,等会见,See you later,3.,明天见,See you tomorrow,4.,再见，谢谢您的光临,Goodbye and thank you for coming,5.,再见，希望再见到您。,Goodbye and hope to see you again.,6.,一路平安！,Have a nice trip.,Dialogue 1,Dialogue,2,酒店员工：,下午好，先生。欢迎光临我们酒店，我可以帮您吗？,客人：,谢谢，我想办理入住手续，前台在哪儿？,酒店员工：,前台在那儿，请这边走。希望您入住愉快。,酒店员工：,夫人您好，欢迎光临我们酒店。很高兴再次见到您，您今天过的好么？,客人：,很好，谢谢。,酒店员工：,希望您在本酒店再次入住愉快。,客人：,谢谢，我也希望如此。,Dialogue,3,酒店员工：,您好，先生。您要离店了吧。,客人：,是的，我要回去了。,酒店员工：,希望您在我们酒店度过一段愉快的时光。,客人：,是的，我过的很愉快，谢谢。,酒店员工：,祝您旅途愉快，希望您能很快再次光临。,Module 1 Basic Guest Contact 1(Greeting and Farewell),问候：,greeting,住店愉快：,pleasant stay,早上好：,Good,morning,开心：,good time,下午好：,Good,afternoon,登记入住：,check in,晚上好,:Good,evening,出示：,show,欢迎光临：,Welcome to,喜欢：,enjoy,希望：,hope,接待台,前台：,Reception Counter Front Desk,Module 1 Basic Guest Contact 1(Greeting and Farewell),1,.,Good,2.,How do you do?/How are you?/How is your,day?/How is your dinner,?/,How was your trip?,morning,afternoon,evening,Module 1 Basic Guest Contact 1(Greeting and Farewell),3.,Welcome to,our hotel/our restaurant.,How may I help,you/What can I do for you?,4.,I am glad/happy/pleased to see you.,5.,I hope you will,enjoy your stay with us.,have a good time here.,have a pleasant stay in our hotel.,Dialogue1,Staff:,Good afternoon,sir.Welcome to our hotel,how can I help you?,Guest:,I want to,Vong,King Garden,Where is it?,Staff:,Its,on the 2nd floor,this way,please.I hope you will have a good time here.,Guest:,Thank you.,Staff:,Youre welcome.,Module 1 Basic Guest Contact 1(Greeting and Farewell),再见：,Good,bye,喜欢：,enjoyed,入住本酒店：,stay with us,服务：,service,赞赏：,compliment,满意的：,satisfied,评论：,comments,期待：,look forward to,旅途愉快：,nice trip,访问：,visit,飞行顺利：,smooth flight,一路平安：,Have a safe tripjourney Bon Voyage,Module 1 Basic Guest Contact 1(Greeting and Farewell),6.,Good-,bye,Thank,you for,staying with us/visiting us.,choosing our hotel.,your compliment.,your comments.,Module 1 Basic Guest Contact 1(Greeting and Farewell),7.,Good-bye Sir/,Mr,/Miss,/Ms,and,have a nice trip.,have a pleasant journey.,have a smooth flight.,have a nice day.,Module 1 Basic Guest Contact 1(Greeting and Farewell),8.,We hope you,Please,enjoyed your meal,.,enjoyed your stay.,had a great time.,are happy with the service.,are satisfied with us.,come again.,come back soon.,visit us again.,stay with us again,Module 1 Basic Guest Contact 1(Greeting and Farewell),9.,We look forward to,10.,Did you enjoy,seeing you again.,serving you again.,receiving you again.,your next visit/arrival.,your stay with us?,your meal/trip?,staying in our hotel?,your stay in,Shaoxing,Dialogue2,Staff:,Goodbye,sir,thank you for choosing our hotel,do you enjoy your meal in our hotel?,Guest:,yes,its very good.,Staff:,Thank you for your compliments.We hope you enjoyed your meal,please come again.,Guest:,OK,Thank you.,Staff:,Goodbye,sir,and have a safe trip.,