抱怨信写法的课件.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,(,地址,),从小地址到大地址,(,日期,),May,28,2004,Dear Bob,(,称呼,),Im writing to tell you that._,_,(,结束语,),Best wishes!,(,谦称,),Y,ours sincerely,(,签名,)Li,Hua,(,正文,),2,Cheng,Hai,Middle School,Wen,Hua,Road,Feng,Xiang,Chenghai,515800,Guangdong,China,Aug.19,2005,Dear,Sir(s,),Gentlemen,(,写给机构或公司,),Im writing to tell you that_,_,Looking forward to your early reply!,Yours truly,Li,Hua,January(Jan.),一月,February(Feb.),二月,March (Mar.),三月,April (Apr.),四月,(May,五月,June,六月,July,七月不缩写,),August(Aug.),八月,September(Sept.),九月,October(Oct.),十月,November(Nov.),十一月,December(Dec.),十二月,写书信时,:,开头语,-Im glad to hear from you.,How nice to hear from you again.,Im writing to tell you something about,Your letter of(August 29)came to me only yesterday.,I really dont know how to thank you for your help/kindness,结束语,-Please give my best regards to.,Wishing you success,Im looking forward to,hearing,from you soon.,Best wishes!/Best wishes to you!,谦称,:Yours sincerely,Yours truly,Yours respectfully,1.Letters of complaint (,抱怨信,):,购买的商品发现有毛病,对商品质量,或某项服务不满意,你会写信投诉,提出意见,.,这类投诉信或抱怨信属于公务信函,用词比较正规,没有客套语,.,2.,格式,:,称呼不必写出收信人的姓名,只需简单地写,Dear,Sir(s,),3.,一般包括三个内容,:1).,写信的,目的,2).,投诉或抱怨的,内容,3).,处理意见和要求,.,书写简洁,开门见山,直截了当,.,Dear Sir,Im writing to say that,Im not satisfied with,the fridge I bought two weeks ago.I found,something wrong with,it,.The“COLD CONTROL”,doesnt work well,.Also,when it starts it,makes a loud noise,.I rang your service center several times,but nobody came.I,hope,youll look into the matter and send someone to repair it or,change another,one for me,.Or else,take back the fridge and Ill get my refund.,Im looking forward to your,reply,.Thank you.,Yours sincerely,Zhou,Lan,Problems to be solved:,时态,语言的流畅性（多用地道英语短语或句型）,描述要符合客观事实,书写,错句：,I have bought your companys fridge some days ago.After use,When it works it makes much noises.,I wish you can help to repair the fridge,When I back home,I found,The problem of the fridge was the Cold Control didnt work.,上个月你,(Wendy Bronson),在度假时买了条丝绸短裙,后来发现裙子上有一大黑点。,此事令你感到心烦,.,你认为物有所值,你以裙子的标价付了钱,就应得到相应的高质量。,随信退还裙子并要求全额退回,80.50,美元和,3.25,美元的邮资。,写信日期为,2004,年,6,月,15,日。,June 15,2004,Dear Sir,Im writing to you about a silk,skirt,I bought from your center when I was on holiday last month.,When I got time and took it out of the bag,I found a large,blackmark,on the side.I was very much upset to discovery this mark.At your prices,I expect top quality!,I am returning the skirt with this letter and expect to receive a full refund of,$,80.50,along with,$,3.25 postage.,Best wishes!,Yours sincerely,Wendy Bronson,