清华大学旅游英语配套Unit15.pptx

,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,Unit Fifteen Checkout Service,退房服务,1/24,Unit Objectives,（单元目标）,After learning this unit,you should,learn how to ask and offer information about checkout at a hotel;,be familiar with the procedures of settling bills;,master the basic words and expressions used during checkout;,get some knowledge about checkout;,find ways to improve your writing skills about notes.,2/24,Background Knowledge,背景知识,An introduction to checkout at a hotel,Checkout is one of the primary jobs of front desk personnel.Guests can check out at the cashier of the front desk.Check-out time varies from one hotel to another.In most cases,check-out time at the latest is 12:00 or 1 P.M.If the guest leaves after the time,he or she will have to pay half or full of the rate.It is important to set proper check-out time when the guest is to check out.As many tourists in hotels set off at about 8:00 A.M.or 9:00 A.M,they may have to queue for checkout.Therefore,if the guest would like to settle the bill during the time,he or she must allow enough time to do it.However,if the guest notifies the front desk the departure time beforehand,the clerk may get the bill ready.Thus it will save the guest much time when he or she checks out.,3/24,Background Knowledge,背景知识,When checking out,the guest can either pay in cash or by credit card or with a travelers check.If the guest checks out by credit card or with travelers check,he or she will be informed to sign the name.,If the guest needs help to take the baggage to the lobby,he or she may call the bellboy counter.The bellboy will come to the room to take the baggage.But do not forget to tip him.If the guest wants the hotel to deposit the valuables or the baggage,he or she can ask the front desk for help.Most hotels provide this free service.,Before paying the bill,the guest must check each item carefully in case there are some mistakes.If the guest disagrees with the bill,he or she can ask the cashier to explain it or revise it.,4/24,Practice Materials,实训材料,Listening,Dialogue 1,a.Listen to Dialogue One and decide whether each of the following sentences is true(T)or false(F).,1._,_,F,_,_ Nobody had breakfast at the dining room this morning,2._,_,F,_,_The total is US$3640.,3._,_,F,_,_The Travel Agency pays everything for the tourists,including the charge in such places as lobby bar.,4._,_,F,_,_The checking out time is two to eleven.,5._,_,T,_,_One of our tourists will fly to Hong Kong first instead of Wuhan.,5/24,Dialogue 1,b.Listen to the dialogue and answer these questions.,1.Whats Karen Zhou?,She is a tour guide of the group.,2.Which rooms are they staying in?,.Room 310,312,314,316,318,and 410.,3.Did Karen find something wrong with the bill?,Yes,she did.,4.What will Peter pay for separately?,.Brandy he signed for in the lobby bar.,5.How much will be paid by the tourist if he still wants to stay in the room after 12:00?,50%of the price.,6/24,Dialogue 1,c,.,Listen to the dialogue again and supply the missing words.,1.Three nights at,US$100,each,and here are the meals and others you had at the hotel.,It totals US$3460.,2.But the amount of money paid by our,Travel Agency,does not include this kind of charge.,3.Certainly.But if he leaves after 12:00,hell have to be charged 50%of the price since its,peak season,now.,4.,Leaving the baggage here,is a good idea.,5.Have,a pleasant journey,home.,7/24,参考译文,服务员,:,早上好！有什么需要我帮忙吗？,导游,:,早上好！我是该旅行团导游。我想现在结账，能给我看一下账单吗？,服务员,:,好。请问你们住哪些房间？,导游,:310,312,314,316,318,和,410,房。,服务员,:,您姓名？,导游,:,周凯伦。,服务员,:,请稍等。周小姐，今天早上你们有没有使用饭店服务，或者在饭店餐厅就餐？,导游,:,我们早上都是在饭店餐厅进餐，但没人使用任何服务。,服务员,:,好，请稍等，我给您算一下。,好，这是您账单，每晚,100,美元，共三晚，这是你们在饭店消费餐费及其它。总共是,3460,美元，请过目。,（凯伦仔细地检验每一项。）,导游,:,请问，这一项是什么？,服务员,:,那是白兰地，昨晚,318,房彼得在大堂酒吧签单消费。,导游,:,不过我们旅行社开销并不包含这类收费，这应由彼得单独支付。,服务员,:,对不起我把它打进了账单，我再给您重做一份。,导游,:,谢谢。我马上会让彼得来支付。顺便问一下，你们最迟什么时候结账？,服务员,:,我们结账时间是,11,至,12,点。,导游,:,哦，我们打算今天都回武汉，不过有位游客因为点事得飞往香港，他能不能下午,3,点退房？,服务员,:,当然能够。不过因为现在是旺季，他得多付半天房价。或者他也能够把行李放在前台。,导游,:,把行李放这儿方法不错。我告诉他这么办好了。谢谢！,服务员,:,不用谢。,导游,:,对了，刚才一共是多少钱？,服务员,:3460,美元。要现在结账吗？,导游,:,是。,服务员,:,周小姐，您已交过,3500,美元，所以我找您,40,美元。这是您发票。,导游,:,谢谢。,服务员,:,不用谢。祝你们回家旅途愉快！,8/24,Dialogue 2,a.Listen to Dialogue One and decide whether each of the following sentences is true(T)or false(F).,1.,T,Mr.Green stayed in Room 608.,2.,F,Mr.Green checked out on the evening of 9th.,3.,F,The clerk agreed that Mr.Green hadnt used the mini-bar and refund him the money.,4.,T,Mr.Green had three bottles of beer from the mini-bar in the evening of 7th,5.,F,Mr.Green paid the bill with credit card.,9/24,Dialogue 2,b.Listen to the dialogue and answer these questions.,1.How much is the total amount?,The total amount is RMB 2855 Yuan,2.How many mistakes does Mr.Green think there are on the bill?,Two.,3.How many days did Mr.Green stayed in the hotel?,They stayed for four days.,4.Did Mr.Green use the mini-bar?,Yes,he did.,5.How much does each bottle of beer cost in the mini-bar?,RMB 10 Yuan.,10/24,Dialogue 2,c.Listen to the dialogue again and supply the missing words.,1.Im sorry there might be,something wrong,with the bill.,2.But it shows that I have to pay for,four days and a half,.,3.Excuse me for a moment,sir,while I,check the detail,.,4.Thanks,Mr.Green.Here is your bill,receipt and change,.,5.Ill try to be,more careful,another time.,11/24,参考译文,服务员：早上好！有什么需要我帮忙吗？,客人：我要结账。,服务员：您房间号是多少？,客人：,608,房。,服务员：请稍等。（检验统计）您是格林先生吗？,客人：是。,服务员：这是您账单，费用总额人民币,2855,元，请检验是否正确。,客人：好。,对不起，账单可能有点不对。,服务员：噢，是吗？,客人：我是六号入住，今天早上走，我认为刚好是四天，不过账单上显示我得付四天半钱。,服务员：哦，让我看看。,6,号、,7,号、,8,号,9,号。啊，没错，您是早上结账，您只住了四天。对不起，先生，很抱歉算错了。,客人：没关系。这里显示我有一笔,30,元小吧柜消费单，但我没有使用过小吧柜呀。,服务员：对不起，请稍等，我来核实一下。,客人：好。,（过了一会儿，服务员找到了详细统计并拿给格林先生看。）,服务员：对不起，格林先生，让您久等了。这里显示您于,7,号黄昏从小吧柜拿过三瓶啤酒，对吗？,客人：,7,号？,啊，那天我确实拿过一些啤酒，我差点忘了，对不起。,服务员：没关系。先生，还有其它错误吗？,客人：没有了，现在看不出什么问题了。,服务员：好，先生，您想怎样付账？,客人：现金，给您。,服务员：谢谢。这是您账单、发票和找给您钱。,客人：谢谢。,服务员：格林先生，给您添这么多麻烦我真感到十分抱歉，下次我会愈加小心。祝您旅途愉快！,12/24,Reading,How Hotels Help Themselves to Your Money,13/24,How Hotels Help Themselves to Your Money,a.Answer the following questions according to the Passage.,1.Why does the author think the hotel isnt done with you when you check out and it might just be getting started?,It is because the author believes that charges can be quietly added to your hotel bill after youve left.,2.What makes the number of re-billings doubled?,As hotels struggle with slipping occupancy levels and flat-lining growth,properties are wasting no opportunity to add late charges,which makes the number of re-billings doubled.,3.Why did the hotel remove Garnars$57 charge?,This is because Garnar proved that he didnt use the mini-bar as he had turned down the key when he checked in.,4.What are the three excuses hotels use for separating you from your money after youre long gone?,The three excuses are:Are you sure you didnt take something from the mini-bar?But you checked out before we could charge you!and We didnt think you would notice.,5.Do all late billings hurt hotel guests?,No,they dont.,14/24,How Hotels Help Themselves to Your Money,b.Translate the expressions into Chinese or English.,1.be representative of the people,代表人民,a representative body,代表团,send a representative to a conference,派代表参加会议,the House of Representatives,(,美,),（国会之）众议院；（州议会之）下院,2.make comments on sth.,评论某事,offer comments,提意见,no comment.,无可奉告,ask for comment,征求意见,3.value sb.s advice,尊重某人劝说,average value,平均值,good value,口,(,钱,),花得值,值得买,value securities,有价证券,4.,take an attitude of,采取,.,态度,attitude towards this question,对问题态度,maintain a firm attitude,保持坚定态度,strike an attitude,摆出一个姿态,;,装模作样,5.,remove the cloth from the table,把桌上桌布拿走,remove ones shoes,脱鞋,remove all doubts,消除一切怀疑,be removed from school,被开除,被勒令退学,15/24,c.Choose an appropriate word or phrase to fill in each blank to make each sentence meaningful,and change its form where necessary.,1.They studied every,aspect,of the subject.,2.Mr.Yu,well have a week vocation.Where do you,recommend,?,3.The liver is functioning,normally,.,4.The,original,plan was better than the plan we followed.,5.The weather in Siberia is,typically,continental.,6.The front seats,are reserved,for the leaders and the foreign guests.Would you please move?.,7.Can you,handle,the situation?,8.Last night Professor made a,significant,speech in our college.,9.Thermal engines,（热机）,are they large or small,have to,consume,fuel.,10.What is your,attitude,towards this question?,How Hotels Help Themselves to Your Money,16/24,d.Translate the following sentences into English with words or phrases given in the brackets.,1.,投诉必须向适当主管当局提出。,(appropriate),Complaints must be addressed to the appropriate authority.,2.,这个用户批评有些是没有什么道理，但他大部分都是公正评语。,(majority;comment),Some of the customers criticisms are unreasonable,but the majority of what he says is fair comment.,3.,这是一个很困难局势，但他应付得很好。,(handle),It was a difficult situation and he handled it very well.,4.,她申明自己对被偷货物一无所知。,(protest),She protested that she knew nothing about the stolen goods.,5.,这种厕所是专门留给残疾人用。,(be reserved for),This kind/type of toilet is reserved for the disabled only.,How Hotels Help Themselves to Your Money,17/24,Writing,Note Writing,便笺写作,Task 2 Sample Writing,（,1,）留言条（,message,）,Sample 1 Note for saying good-bye,译文：,理查德：,今晚,6,点我将乘飞机回家，很遗憾，动身前不能当面告别。在此逗留期间我过得十分愉快，非常感激您热情款待，给您添了不少麻烦，很过意不去。代问父母好。,比尔,年,5,月,8,日,18/24,Note Writing,便笺写作,Sample 2 Transmitting a telephone message,译文：,陈伟：,你同学吴小姐刚来电话，说她已于今早乘火车抵达，现住在华美达酒店,509,室，她希望你前往那里讨论明天日程安排并尽早给她回电。,刘洋,早晨,11,：,00,19/24,Note Writing,便笺写作,（二）请假条（,note asking for leave,）,译文：,尊敬布朗教授：,很抱歉，因为得了重感冒，发高烧，我今天不能前来上课。医生要我卧床休息两天，现附上医生证实，我想请假两天，如获同意将万分感激。,尊敬您,王晓鹏,4,月,10,日,附：医生证实一份,20/24,Note Writing,便笺写作,（三）收条（,receipt,）,译文：,今收到希尔先生下述物件：打字机壹台、录音机壹台、人民币贰千元整。,此据,布鲁斯,年,12,月,15,日,21/24,Note Writing,便笺写作,Writing Practice,1.Filling the following reservation letter by translating the Chinese in the brackets.,Mr.Liang,Mr.Zhou,the tour guide of China Travel Service,called during your absence,(,你不在时，中国旅行社导游来过电话,),It seemed that he wanted to talk with you about something really urgent.,He asked you to call him back at the office ASAP,.(,他要你尽快给他办公室回电话,),Yours sincerely,Han Meimei,22/24,Note Writing,便笺写作,2,Suppose you are Henry.You has received a telegram saying that your grandfather is seriously ill.You want to go home to see him.Please write a note to ask Director White for a business leave of a week beginning on April 9.,Suggested answer:,April 8,Director White,I have just received a telegram saying that my grandfather is seriously ill.I want to go home to see him.Because of this I would like to have a leave of a week beginning on April 9.I should be very much obliged if you will grant my application.,Yours sincerely,Henry,Encl:A telegram from home,23/24,Thank You!,24/24,