商务礼仪英文版专题培训课件.ppt

,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Contents,1,、,Reception etiquette,2,、,Table manners,Reception etiquette,Making Introductions,Shaking hands,Taking the elevator,Riding,Exchanging business card,What are the rules for making introductions?,A man is always introduced to a woman.,A young person is always introduced to an older person.,A less important person is always introduced to a more important person.,A single person is always introduced to a married person.,Making Introductions,Handshake etiquette,The principles for shaking hands:,Man and woman,woman offers hand first.,Young person and older person,older person initiates a handshake.,Superior and subordinate,superior offers hand first.,Teacher and student,teacher offers hand first.,Handshake etiquette,Please remember:,1.Stretch right hand.,2.Stand at attention legs,upper body slightly forward.,3.Eye contact,face to have expression,showing a sincere smile.,4.Keeping about 3 seconds is appropriate for handshake.,Handshake etiquette,Dont:,Stretch left hand,Handshake with another,hand in the pocket,Handshake etiquette,Dont:,Handshake with water,or sweat,Handshake with Excessive,force,Business card etiquette,The etiquette of exchanging business card:,1.,Handing business card,O,bserving the will and seizing the moment,.,P,aying attention to the order,.,B,eing polite and standardizing the posture,.,Business card etiquette,The etiquette of exchanging business card:,2.,Accepting business card,B,eing modest and gentle.,R,eading carefully.,P,lacing or collecting properly,.,Business card etiquette,Elevator etiquette,Hold the elevator,guest first.,If guests are more than one,we should enter the elevator,one hand holds open“.,Exit first enter behind,.,The etiquette of taking the elevator:,Riding etiquette,Host,4,2,1,3,Driver,3,1,4,2,Riding etiquette,Host,5,1,6,3,4,2,Driver,4,6,5,2,3,1,Riding etiquette,Driver,2,1,3,Riding etiquette,Driver,3,6,1,4,5,2,11,12,7,8,9,10,16,15,14,13,Table manners,Chinese table manner-seating,Western table manner-seating,Difference between Chinese,and Western,Table manners,Seating in China,The seat of honor,reserved for the master of the banquet or the guest with highest status,is the one in the center facing east or facing the entrance.Those of higher position sit closer to the master of the banquet.The guests of lowest position sit furthest from the seat of honor.When a family holds a banquet,the seat of honor is for the guest with the highest status and the head of the house takes the least prominent seat.,If round tables are used,the seat facing the entrance is the seat of honor.The seats on the left hand side of the seat of honor are second,fourth,sixth,etc in importance,while those on the right are third,fifth,seventh and so on in importance,until they join together.,Table manners,Seating in West,They also think the right is honor and the left is low.In the banquet,the host and hostess sit from each other,gentleman of honor sit near the host,his Madame sit near the hostess and the others follow them.In the informal party,it follows that women is first.,Table manners,Difference?,Table manners,People prefer round table in the Chinese banquets.,In the west,the long tables are the choice in the banquet.,In China,people like to seat around and share the plates.Chinese people value collectivism.,In West,people have their own plate and eat their own food.Western people value individualism.,Difference,Table manners,Tableware,China,West,Table manners,when enjoying the meal:,In China:,Atmosphere is lively,people like chatting over eating.But talking and laughing loudly is not polite.,In west:,People always talk with their neighbors when eating,they dont talk loudly.,Thanks!,