资源描述
,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,单击此处编辑母版标题样式,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,*,本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。本资料仅供参考，不能作为科学依据。谢谢。本资料仅供参考，不能作为科学依据。,入住(,Check in),简单回顾,请问您有预订吗？,Do you have a reservation,please?,请出示您护照。,May I have your passport(for a moment to make a copy please)?,May I see your passport?,请问您预住几天？,How long will you be staying here?,How long would you like to stay,请问您付现金还是信用卡？,How would you like to pay,in cash or by credit card?,1/20,1,入住(,Check in),一，支付现金,我们酒店在入住时预付，请您先付,400,元作为押金，退房时退还剩下金额,We take prepayment now at check in,Please pay 400 CNY as a deposit,The rest of it will be returned to you at check out.,2/20,2,入住(,Check in),May I have your credit card please?,This amount of money will be,temporarily frozen,by the bank.,二。信用卡支付,When you check out,please show us your credit card again.,We will make the,confirmation,of your credit card,We will book a pre-authorization of 400 Yuan.,请出示您信用卡,我将在您信用卡里做,400,元预授权,这笔钱暂时经过银行冻结,结帐时需要您再次出示信用卡,我们将在您预授款做确认,pre-authorized debit(or PAD),预授权,credit limit,信用额度,3/20,3,房型介绍(,Room type introduction),我们有商务房，房间内是一张,1.8,米宽大床，,228,元,/,天。套房是一大一小床，,368,元,/,天，适合三口之家，都提供无偿宽带上网服务，请问您需要哪一个房型？,We have a business room with a queen-size bed.The room rate is 228 yuan per night.,We have a suite room with two beds,one is large and the other is small,which is suitable for a family of three.The room rate is 368 yuan per night.,There is complimentary wired internet access available in all guest rooms.,What kind of room would you prefer?,4/20,4,房型介绍(,Room type introduction),假如您需要，我们能够为您提供无烟房。,Would you care for a smoking or non-smoking room?,对不起，单间现在已经客满了，标准间能够吗？,Im afraid we have no single rooms available,would you like a standard room,please?,5/20,5,退房(,Check out),请出示您房卡和预付金收据。,Would you please show us your room key card and the deposit receipt?,您一共消费,199,元，我为您做了预授完成，请您在这张,POS,签购单签字确认。,Your hotel bill totals 199 yuan.As I have made your pre-authorization completion,would you please sign your name on the printed slip?,6/20,6,退房(,Check out),请您输入密码。,Please input your password.,请您在结帐单上签字确认。,Would you please sign the bill?,您一共消费,300,元，您预付金是,400,元，找您,100,元。,Your hotel bill comes to 300 yuan.As you have already paid a deposit of 400 yuan,you will be given back 100 yuan.Would you like to check it?,7/20,7,退房(,Check out),预付金收据遗失,(missing the deposit receipt):,请您在帐单上注明“预付金收据丢失”，并署名。,Would you please write down the words“My deposit receipt is missing”and sign your name right here?,请问您下一站将去哪个城市，我们能够为您预订下一站房间。,Would you please tell us your next destination,can we reserve a room in advance?,这是订房中心名片，假如下次您入住，能够提前打电话预订，我们会为您保留房间。,This is our call center card,if you want to stay again,please reserve room in advance,we will keep the room for you.,8/20,8,退房(,Check out),我们住宿计费是从早晨,8,点,(6,点,),开始，到第二天中午,12,点作为一天。,One full days charge is from 8:00 am to 12:00 noon,（,2:00 PM,）,next day.,您能够在这个时间段入住，不过您必须在中午之前退房,You may check in at anytime during this 28 hours.But you must check out by noon.,9/20,9,退房(,Check out),您退房时间应该是中午,12,点，,12,：,00,18,：,00,之间退房需要加收您半天房费；,18,点之后退房将收您一天房费，也就是和第二天,12,点退房收相同费用。,The check-out time is 12:00 at noon.Please be informed that a half days rent is charged against a room between 12:00 noon and 18:00 p.m and rooms after 18:00 p.m.are charged for one extra night.,10/20,10,问询(,Inquire),假如您需要用早餐，能够在总台购置早餐券,15,元,/,位。早餐时间为,6,：,459,：,30,，餐厅在一楼。,We offer buffet breakfast in the hotel restaurant from 6:45 to 9:30.The restaurant is on the 1st floor.,You can buy breakfast coupons in advance at the Reception desk.Each coupon is 15 yuan per person.,11/20,11,问询(,Inquire),我们取开水是自助式，楼层过道有开水炉和取开水指示牌，您能够在那里自助取水。,We have boiled water supply in the corridor on each floor and you can fetch it any time of the day.,出门右转，沿街直走,200,米右手边就是,24,小时便利店。,Go out of the hotel first,and then turn right.There is a 24-hours convenience store just along the street which is about 200 meters away from the hotel.,12/20,12,电话收费标准,Telephone Charge,国际长途,IDD:,0.88,元,/6,秒,0.88 yuan per 6 seconds,港澳台,Hongkong,、,Macau,、,Taiwan,0.22,元,/6,秒,0.22 yuan per 6 seconds,国内长途,DDD,0.077,元,/6,秒,0.077 yuan per 6 seconds,市内电话,Local call:,首,3,分钟,0.22,元，以后每,1,分钟,0.11,元。,the first 3 minutes 0.22 yuan,then 0.11 yuan per minute,声讯电话,Information call,1-2,元,/,分钟,1.00-2.00 yuan per minute,13/20,13,问询(,Inquire),怎样打市内电话,(How to make local call):,：,市内电话：,0,号码，是付费。,For local calls,please dial 0 to get an outside line first and then the number you want.,Local calls made from the hotel room are not free of charge.,14/20,14,问询(,Inquire),怎样拨打国内长途电话,(How to make domestic direct call):,国内长途：座机,0,区号号码，,*,元,/,分钟,For domestic direct calls,please dial 0 first,then followed by the area code,and finally,dial the number you want.The fee is XX yuan per minute.,国内长途：手机,0,0,号码，,*,元,/,分钟,To call a mobile phone,please dial 0 first,then followed by the number 0,and finally,dial the telephone number you want.The fee is XX yuan per minute.,15/20,15,问询(,Inquire),怎样拨打国际长途电话,(How to make IDD calls):,国际长途：,0+,国家号码,+,区号,+,号码，*元,/,分钟。国际长途是关闭，如需拨打，请通知总台为您开通。,To dial International calls,please dial 0 first,then followed by the country code,area code and the telephone number.The fee is XX yuan per minute.You may request to open the International service at the Reception desk.,16/20,16,预订被取消(,Cancel reservation),对不起，您预订房间已超出我们为您保留时间，因为一直无法联络到您，超出时间后您预订房间电脑已经自动取消。当前房间已经全满了，我帮您联络我们其它酒店好吗？,Im afraid that your reservation in our hotel has overrun the time allowed.Because we could not reach you,your reservation has been cancelled.Today we are fully booked,but if you like,I will book you into another Hotel which is not far away.We are very sorry for the inconvenience.,17/20,17,洗衣,(laundry),我们提供洗衣服务，早上,9,点前收取衣服，第二天,12,点前送回，假如干洗，将在第三天,12,点前送回。假如您需要洗衣服，写字台抽屉中有洗衣单，填好后请与总台联络，我们会到房间来收取。,We offer laundry service:Laundry received by 9:00 a.m.will be returned before 12:00 noon the next day.For dry-cleaning,if received before 9:00 a.m.,well deliver them to your room by noon the day after tomorrow.For clothes to be ironed,washed or dry-cleaned,please write on the laundry list that is in the desk drawer in your room.After filling out the list,please call the Reception for collection.,18/20,18,其它(,Others),需要兑换外币,(foreign exchange service),：,对不起，我们酒店没有外币兑换服务，您能够到银行兑换外币。,Sorry,we dont offer foreign exchange service.Let me direct you to the nearest bank that does currency exchange.,空调不制热（,air-conditioner),：,请您稍等,5,10,分钟，因为冬天开空调外机有一个暖机过程。,Im sorry that it takes a while to warm up the heating because of the cold weather.,存放行李,(luggage),：,请问您要存放行李中有珍贵物品或易碎品吗？,Excuse me,Sir but is there anything valuable in your luggage that youd like to leave at the Reception?,19/20,19,其它(,Others),一楼大堂有没有线上网装置，并有电脑供您无偿使用。,There is wireless internet access and the computer available in the hotel lobby.You can use it any time free of charge.,对不起，您预付金已经不足了，请您到总台续交预付金好吗？,Excuse me,Your deposit is no longer enough.Would you please come to the reception desk to pay more.,20/20,20,
展开阅读全文
浙ICP备2021020529号-1 | 浙B2-20240490 
