英语中的礼貌用语.ppt

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Courtesy in english,英语中的礼貌用语,姚威,学习英语的重要性,1.英语在45个国家是官方语言，世界三分之一的人口讲英语,2.随着酒店全球化及国际酒店集团在国内的发展,酒店行业对语言的要求也越来越高了,3.中国加入世贸组织后，与各国友好往来，更多的世界友人来到中国，对外交流更需要英语,4.更好的服务客人，酒店服务更加专业化,与外国人交往注意事项,谈话的表情要自然，语气和气亲切，表达得体。,与人谈话时，不宜与对方离得太远，但也不要离得过近,在交际场合，自己讲话要给别人发表意见的机会,谈话的内容一般不要涉及疾并死亡等不愉快的事情,在社交场合，还可谈论涉及天气、新闻、工作、业务等事情。,在社交场合中谈话，一般不过多纠缠，不高声辩论,1 Greeting 打招呼,2 Thanks 道谢,3 Apologize 道歉,4 Say goodbye 再见,5 Euphemim 委婉语,常见的礼貌用语类型,1.Good morning/afternoon/evening！三问好,2.May I help you?有什么可以帮到您的吗,3.What can I do for you?我可以帮您做些什么,4.Hello/Hi!你好,5.How are you?你好吗,6.Nice to meet you!很高兴见到你,Greeting,1.thanks,2.Thank you,3.Thank you very much,Apologise,1.Sorry,2.I do apologise for.,用于比较严重的情况,Say goodbye,1.Goodbye,2.See you later,3.See you,4.Thanks for coming,5.Have a nice day/trip,希望您有一个美好的一天/旅行,A:Thank you very much!,B:You are welcom!,A：Good bye。,B：Good bye，have a nice day!,A:you,too!,B:Hope you come again!,situational english,情景英语,A.非常感谢,不客气,再见,再见，希望您有个美好的一天,也祝你有个美好的一天,希望再次光临,Euphemism,1.I am afraid that.,2.Would you mind doing something?,我恐怕,您介意做吗？,1.Chinese/western Restaurant 中/西餐厅,2.Manager 经理,3.Superviser 主管,4.Captain 领班,5.Menu 菜单,6.Wine list 酒水单,7.Order 点单,useful terms,实用词汇,Reservation,预订,Table,桌子,person,人数,Buffet,自助餐,Soup,汤,Pre-dinner,前菜,Cold dishes,冷菜,Main courses,主菜,Desserts,甜品,Serve a dish,上菜,Courtesy language in breakfast,1.Good morning,May I know your room number,please?,2.Would you like any table in particular?,3.Would you like anything to drink?,Would you prefer tea or coffee?,4.May I take it away?,Do(have)you finish it?/Finish it?,5.Excuse me,would you like anything else as the buffet is going to be cleared now.,早餐中的礼貌用语,1.早上好，请告诉我您的房间号码，好吗？,2.您比较喜欢哪个位置呢？,3。您喜欢喝点咖啡还是茶？,4.打扰一下，由于早餐要结束了，您看还有什么需要吗?,委婉的告诉客人自助餐要结束了,practice,A:Good evening,sir!Do you have a reservation?,B:No.,A:How many person?,B:3,A:All right,this way please.,How about this seat?,B:Perfect,thanks.,A:Wait a moment,please.,The waiter will take the menu to you,C:Eexcuse me.May I take your order,now?,B:Sure,I want some,go upstairs/downstairs,上楼/下楼,2 on the second floor 在2楼,3 This way,please.Turn left/right,这边请，左转、右转,4 This way to the elevator/WC,这里通往电梯/厕所,5 Go straight 直走,6 Follow me,please.请跟我来,谢谢观看,