后台管理系统简介.pptx

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,按一下以編輯母片標題樣式,按一下以編輯母片,第二層,第三層,第四層,第五層,*,按一下以編輯母片標題樣式,按一下以編輯母片,第二層,第三層,第四層,第五層,*,Back Office System,後檯管理系統,后台管理系统简介,第1页,Back Office System,Functions:,Systems generally work behind the scenes,Designed to automate key business function rather than serve the customer directly,后台管理系统简介,第2页,Back Office System,Payroll systems,Automate the calculation and payment of wages and salaries,Personnel systems,Store and analyze information about employees,Accounting systems,Automate the process of drawing up periodic financial reports,Marketing systems,Help analyze the market position f the hotel,后台管理系统简介,第3页,Payroll Systems,Calculating payroll can be a complicated and time consuming process,Different work hour with different rate,Regular work hours;overtime work hours;shift allowance;bonusesetc,Income tax and national insurance charges must be calculated for every employee,health insurance deduction has to be made,Cumulative period-to-date figures hav eto be stored and periodically reported to the Inland Revenue;,后台管理系统简介,第4页,Payroll Systems,Hospitality industry has several peculiar characteristics which make payroll calculation even more complicated,Employees are multi-skilled and work in several departments,each with different hourly wage rates,Service charge has to be collected and distributed,后台管理系统简介,第5页,Payroll Systems,What computerized packages can do about the payroll process?,Automate the payroll process,Reduce the time needed to complete the process,Wages are paid frequently,major saving of time(cost)are possible,后台管理系统简介,第6页,Payroll Systems,How does the payroll system works?,The number of hours are entered into the system from a,time sheet,or,Transferred automatically from an electronic device(eg.Time clock),Hotel and catering computer systems can also act as time clock,EPOS or PMS can record the log-on and log-off time of each employee,and report the number of hours worked to the payroll system,Once the gross wage is known,the amount of tax due can be calculated using data from the employees,master file,后台管理系统简介,第7页,Payroll Systems,How does the payroll system works?,Itemized paylslips,listing all deductions,are then produced automatically by the system;some systems can print personalized pay cheques showing the name and the correct amount due to each employee,Some systems allow payment to be made by,Bank Giro,which reduce the costs of bank charges and administrative time when use cash or cheques for payroll.,Business cost are reduced(one cheque for entire payroll),Employee get paid more quickly,后台管理系统简介,第8页,Payroll Systems,How does the payroll system works?,From the banks point of view:Bank Giros are time consuming,Solution:Paypath or BACS(Bank Automated Clearing System),allow the same data to be taken to the bank on computer disk,where it can be read directly ito the banks computer,Less time is needed for processing the transactions,which is reflected in lower bank charges for the service,Solution2:electronic funds transfer(EFT),Eliminates the need to go to the bank.,Data can be transferred electronically,and the funds required for payment automatically removed from the firms bank account,后台管理系统简介,第9页,Employee Time Sheet,后台管理系统简介,第10页,Employee Master File,后台管理系统简介,第11页,Personnel Systems,Because of the links between the payroll and the personnel departments,their computer systems tend to work closely with each other.In some cases,personnel systems incorporate payroll as part of their functions.However,it is more common to have separate systems because each has its own goals and objectives.,后台管理系统简介,第12页,Personnel Systems,Functions:,Store a variety of information about each employee,Analyzed data in various ways to produce useful information for the personnel manager.,Labour scheduling can assist in drawing up staff rosters,后台管理系统简介,第13页,Personnel Systems,Computerized Labour scheduling system,Numbers and skills are entered into system,Use mathematical optimization technique to draw up rosters,Minimizes labour costs by making as much use as possible of permanent staff and by avoiding overtime,Confusion is reduced,as each employee received detailed individually printed report showing where and when he or she is scheduled to work,后台管理系统简介,第14页,Personnel Systems,Personnel systems are still relatively uncommon in the hotel and catering industry.,Individual hotels or restaurants tend to employ a relatively small number of people,and using a complex computer system to help manage personnel might therefore be unproductive.,后台管理系统简介,第15页,人事薪資管理系統,出勤刷卡作業.人事員工管理.制服領用作業.薪資銀行轉帳作業.現金發放作業.二期薪發放作業.勞健保所得稅作業.年度扣繳憑單作業.離職員工作業.出勤考评作業.排班表作業,后台管理系统简介,第16页,Accounting Systems,The traditional,paper-based method of accounting involves recording transactions in three ledgers:a sales ledger,a purchases ledger and a nominal ledger.Because a double-entry system is used to ensure accuracy,entries have to be made in several ledgers to record a single transaction.,后台管理系统简介,第17页,Accounting Systems,Computerized package simplify the process by completing each transaction in a single step.,All necessary ledger entries are made automatically when the transaction is processed by the accounting system,Electronic links to other computer system allow many of the postings to be made automatically.,后台管理系统简介,第18页,Accounting Systems,Accounting systems are usually purchased in modules,each of which deals with different aspects of the accounting process.,Each module can work as a stand-alone package,or can be integrated with other modules to give a complete computerized accounting system.,Modularization allows businesses to use only those modules which are useful to them.,Modularization also allows businesses to computerize in stages.,后台管理系统简介,第19页,Accounting System Modules,Debtors-ledger module,Creditors-ledger module,Nominal-ledger module,后台管理系统简介,第20页,Debtors ledger module,Functions and benefits:,Records the details of all sales made by the business.,Computerized system ensures that customer accounts are always accurate and up to date,and mean that end-of-month statements can be produced promptly,Automatically prints reminders to be sent to clients whose payments are overdue.,Provide important management information which makes it easier to manage debtors efficiently(ex.Credit limit report),后台管理系统简介,第21页,Creditors Ledger Module,Functions and benefits:,Creditors ledger records all purchases made by the business,Provide valuable report and management information,ex.Payments schedule,which list the amounts due to creditors in a calendar-like format,Ensures that payment is made on time,thus making use of discounts,Prevent payment being made too soon,thus allowing use to be made of the free credit given by suppliers,后台管理系统简介,第22页,Nominal-Ledger Module,Functions and benefits:,Produce the final accounts:the trading account,profit and loss statement,balance sheet,Accounts can be produced far more regularly than would be possible using manual methods.,Because accounts can be produced more often,management are able to react much faster to changes in performance,and control over the companys finances is much tighter.,后台管理系统简介,第23页,會計帳務管理系統,會計總帳管理,多企业多部門帳務,傳票開立作業.各分類帳餘額作業,應收帳款.票據作業.應付帳款.票據作業,票據開立管理,各式財務報表列印.固定資財攤提作業.每期折舊作業,后台管理系统简介,第24页,Marketing Systems,Computer applications that help identify and satisfy customer needs and thus help companies to achieve marketing objectives.,Guest-history systems,Contact-management systems,Sales-analysis systems,后台管理系统简介,第25页,Guest history systems,Hotels have traditionally stored a lot of data about their regular customers.,Maintain guest history manually is both expensive and difficult.,Computerized systems help by allowing much more information to be stored and processed with vastly less clerical effort,and also by allowing the data to be accessed more quickly and easily.,后台管理系统简介,第26页,Guest history systems,In many cases,data is transferred automatically from other computer systems,such as the PMS,which helps to keep the data in the system accurate and up to date,The data of guest history is a very valuable marketing tool,The geographically and demographically information of guests can give an accurate profile of typical guests and their spending.,后台管理系统简介,第27页,Guest history systems,Data can be used in direct mail shots and to target promotional campaign.,Restaurants are using frequent customer scheme and computerized EPOS to track the spending habits of customers for marketing purpose.,后台管理系统简介,第28页,Contact management systems,Focus on potential customers by recording and processing customer enquires.,Tend to be used mainly in the sales department,Stores a contact name and telephone number for each enquiry,along with a record of the services requested,Details of correspondence are also stored on the system to show the status of each enquiry,and to see what offers have been made to the client.,后台管理系统简介,第29页,Contact management systems,System also acts as a diary and automatically reminds the user of scheduled appointments(whom to call or meet on a certain day)to prevent the lost of sales due to the carelessness.,后台管理系统简介,第30页,Sales analysis systems,Provide management with information on the breakdown of sales,Allow more comprehensive analysis to be performed,Allow analyzes to be completed in seconds,Eliminate the repetitive,boring calculations associated with sales analysis,后台管理系统简介,第31页,Sales analysis systems,Management can perform such analysis more often,which allows an accurate profile of the spending patterns of different market segments to be built up.,Analysis can also be repeated frequently,which allows management to respond quickly to changes in spending patterns.,后台管理系统简介,第32页,採購物料管理系統,廠商資料管理.物料產品管理,採購訂購作業.領貨.入庫作業.進銷存管理作業,廠商應付帳款作業,退貨單.盤盈虧作業,每期應付帳款作業,進價上下限設定.安全庫設定.物料統計.明細追縱,后台管理系统简介,第33页,