C开发技术岗位职责.docx

C开发技术岗位职责

C++开发技术支持工程师 Wicresoft 上海微创软件股份有限公司,Wicresoft,上海微创软件,微创软件,微创软件上海,微创 职责描述:
This position represents Microsoft and is responsible for delivering professional technical consulting, supporting and trouble-shooting service to customers with the high customer satisfaction. Primary responsibilities include working with a broad range of customers, from independent developers to large in-house information technology organizations, providing support for application development utilizing Microsoft Foundation Class (MFC), Active Template Library (ATL), COM, and Visual Studio tools including compiler, linker, and the IDE. The position is to support customers using the Visual Studio and applications developed by customers using Visual Studio. This involves using application development knowledge to debug the issue if it’s with Visual Studio or the customer’s application itself as well as excellent communication skills to work with customers. Customer applications can range from simple windows form applications to n-tier applications developed in VC++/C#/VB.Net, so an understanding of all development languages is desired. The ability to ask probing questions via phone or email to get details from customers will help resolve issues. Skills required include excellent communication skills, proficiency with the C/C++ language, compiler, linker, CRT, MFC, Visual Studio, debugging skills and a passion for solving tough customer problems.
Main Responsibilities:
Incident Advisory services Responsiveness
- Drive efficient communication with customer to know their needs.
- Do research and use technologies to troubleshoot on customer’s specific issue.
- Deliver desired solutions in response to customers’ concerns.
- Deliver feedback to Microsoft product team to improve our product and service.
- Provide proactive advisory services for customers to realize values achieved by Microsoft products.
Effective Communication Collaboration
- Identify the right resource to collaborate with to work toward the final solutions.
- Collaborate with cross-group peers both proactively and reactively.
Operational Precision
- Use appropriate documentation and utilization and / or labor tracking methods to account for time. - Manage and prioritize your workload while keeping team members and management appropriately informed.
任职要求:
This position represents Microsoft and is responsible for delivering professional technical consulting, supporting and trouble-shooting service to customers with the high customer satisfaction. Primary responsibilities include working with a broad range of customers, from independent developers to large in-house information technology organizations, providing support for application development utilizing Microsoft Foundation Class (MFC), Active Template Library (ATL), COM, and Visual Studio tools including compiler, linker, and the IDE. The position is to support customers using the Visual Studio and applications developed by customers using Visual Studio. This involves using application development knowledge to debug the issue if it’s with Visual Studio or the customer’s application itself as well as excellent communication skills to work with customers. Customer applications can range from simple windows form applications to n-tier applications developed in VC++/C#/VB.Net, so an understanding of all development languages is desired. The ability to ask probing questions via phone or email to get details from customers will help resolve issues. Skills required include excellent communication skills, proficiency with the C/C++ language, compiler, linker, CRT, MFC, Visual Studio, debugging skills and a passion for solving tough customer problems.
Main Responsibilities:
Incident Advisory services Responsiveness
- Drive efficient communication with customer to know their needs.
- Do research and use technologies to troubleshoot on customer’s specific issue.
- Deliver desired solutions in response to customers’ concerns.
- Deliver feedback to Microsoft product team to improve our product and service.
- Provide proactive advisory services for customers to realize values achieved by Microsoft products.
Effective Communication Collaboration
- Identify the right resource to collaborate with to work toward the final solutions.
- Collaborate with cross-group peers both proactively and reactively.
Operational Precision
- Use appropriate documentation and utilization and / or labor tracking methods to account for time. - Manage and prioritize your workload while keeping team members and management appropriately informed.