三清山国际度假酒店服务指南EN安全部分.pptx

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,服务指南,梦想的起航点,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,服务指南,梦想的起航点,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,第1页,服务指南,Service Directory,梦想起点地方,Dream of Starting Place,第2页,Welcome to Shanqing International Resort,My dear Guest,：,Hello!Warmly welcome you to choose Shanqing International Resort!,I on behalf of all employees of the hotel to express the warm welcome and sincere appreciation to you.The resort is located in lies with,South Waishuangxi,Sanqingshan Scenic Resort,well-known as the world natural and cultural heritage and the first fairy peak,the unique luck place.Its east is close to Shanqiangshan Tourism Culture Center,south adjacent Leisure Square,west near large Parking Lot.It is the throat zone for visitors to enter service area.The transportation is convenient,the communications developed,the environment graceful.It is advantageous,like a bright star set in on the Sanqing mountain,perfectly display the pursuit of personal taste-loving the mountain.,As a distinguished guests,you are welcome to feedback on the Guest Feedback Book if you have any opinions or suggestions to our facilities and service.Your opinion is our biggest power and wealth.,We sincerely wish you happily live in the hotel,and sincerely hope to serve you again.,General Manager of Shanqingshan International Resort,PAGE,01,第3页,Very beautiful,very quiet is the mountain,The benevolent loves the mountain,for dignified and unchanged;the same is his will,If the fog around the mountains,flowers bloom,trees are lush,The wind is gentle,Then wander in the mountains,you are integrated with nature as a whole,Skim a green,and smell an aroma,See the spring warms flowers blooming,and listen to birds singing in the mountain,Feel this a feast,pleasing to your eyes,Feel this a warmth,comfortable to your heart,That was not the trace of her until you searched in the sea of crowds,Today it is relaxed,comfortable and,Let you to linger over,and live this lifetime,Preface,PAGE,02,第4页,PAGE,03,酒店特色,三清山国际度假酒店是由三清山旅游集团耗资四亿按白金五星级标准倾力打造度假酒店，坐落于有着“江南第一仙峰，天下无双福地”之美誉世界自然遗产地三清山南部外双溪景区，将三清山九大景区、十大绝景一览眼底。酒店环境幽雅、得天独厚,如同镶嵌在三清山上一颗璀璨明珠，为三清山自然风光增添了一道愈加绚丽光彩。,酒店建筑以东南亚格调与三清山风情相融合，“取三清山之木，刻三清山之容”。占地面积,10715,平方米，建筑面积,4,万平方米。酒店一期拥有不一样类型客房,249,余套，提供餐位约,900,多个，其中豪华包厢,8,间，配有中西餐厅、西饼屋、大堂吧、精品商场、商务中心等。酒店二期将继续巨献,117,余套豪华奢雅客房，包含总统套房，以及位列亚太区高端国际会议中心，为您提供优质贴身管家式会议服务，有适合举行各种国际性会议、宴会和展览大型宴会厅以及不一样规格、高贵典雅会议室七个，配置国际顶尖会议设施，同声传译系统，无线上网等功效，全方位满足您个性化会议活动需求。酒店还将建设有没有边界游泳池、健身房、,SPA,水疗、棋牌等娱乐设施，停车位近,500,个。含有同时接待高规格国际会议、疗休团、国内大中型旅行团、自驾游等宾客能力。,第5页,宾客设施及服务,第6页,PAGE,04,Switchboard,24 hours service are available for you.If need any help,please contact the switchboard operator by dialed 6018 or 6060“to Housekeeping.,Voice message,when your room light is blinking,you have a message.Please contact the switchboard at 6018 for the relevant messageCheck-out time,It is before 12:00.Please contact Assistant Manager at 6555 for an extension,wake up service,Please notify the switchboard operator by 6018.,Boutiques,Call“6011”for boutiques at the first floor of the hotel.It opens from 08:00-20:00 to provide you with a variety of souvenirs,handicrafts,clothing,daily necessities and books.,第7页,PAGE,05,Union Pay service,Hotel lobby is equipped with ATM machines,support for Visa,JCB,Master card and etc.,Airport shuttle service,24 hours in advance contact with your concierge,and call 6005 to arrange airport transfers.,Assistant Manager,Assistant Manager is at 6555 and will be 18 hours accessible for you.,Credit cards:,Our accepting card is as the following as American Express MasterCard,Diners Club,VISA Card,JCB Card,Dragon Card,Peony Card,Great Wall,Kinshui Card,Pacific Card,Merchants Bank Credit Card,and Golden Card of City Bank,Foreign Exchange,Between 07:00-22:00,the currency exchange only accepts at the Front Desk.Please contact the cashier of the Front Desk at 6008“for information.,Luggage service,Please call 6005“to contact Concierge Dept.,第8页,Vehicles,Please contact 6005”,the Concierge,for vehicles service.,Wheelchair,Please contact 6005 to the Concierge,where wheelchair is available.,Medical services,Please contact 6555“for Assistant Manager.,Business Centre,It opens from 08:OOAM to 20:00PM(other times please contact the Assistant Manager).Center is located on the floor,and not only provides you with long-distance telephone,word processing,document binding,fax,photocopying,secretarial assistance,EMS and other services,but also provides computers,laser printers and small meeting room rental services.Please call the internal telephone 6010,Tickets,For the train and airline services,please contact Ticket Office at 6010”.,Translation service,Please contact 6010 for the business center in advance.,Sightseeing,Please contact 6010 for the Business Center.,PAGE,06,第9页,PAGE,07,Business center,Please fax 6010.,Express and post service,Please contact Business Center at6010“.,Inquiries&Bills,If you check your accounts,please contact the cashier 6008.“,Universal socket,For the universal plug and transformer of Housekeeping,please call inside 6060.“,Air conditioning,All rooms have separate air conditioning unit.For assistance,you just call 6060.“,Baby-sister service,If you need child care,please contact the Housekeeping 6060”24 hours in advance.Remember the hotel generally take care of the children older than 3 years old.,第10页,PAGE,08,Breakfast,Call,Lvyi Western Restaurant,6709 from 06:30-09:30,Call for the room service from 07:00 AM to 00:00PM(18 hours a day),Valet service,The Housekeeping offers VIP up the sewing and making-up service.If necessary,please call the intercom 6060,Drinking Water,Housekeeping s equipped with deep free drinking water filter,and water have been fully sterilized,please drink.,Electric kettle,All rooms are facilitated with kettle.Pay attention to safety when you use;if in doubt,please contact the intercom 6060 for help to Housekeeping.,Hotels electricity,The hotels electricity voltage is 220 volts,alternating current frequency is 50 Hz.The Housekeeping Dept.has the transformer(from 220 volts to 110 volts)and universal plug,please call the intercom 6060,第11页,PAGE,09,Emergency,Our hotel is in safe facilities.In case of emergency,in addition to the alarm will sound,there were fire radio.About emergency evacuation routes,please check the room door back for the road map,and get familiar emergency exit locations.Hotels is close cooperated with municipal departments,offers guests uninterrupted precautions to protect your life and financial security.,Housekeeping,If you need extra pillows,blankets or other supplies,please call inside number6060(we offer 24 hours butler service),Laundry and Dry Cleaning,For laundry services,please call intercom 6060“to Housekeeping.Laundry bag and laundry list are in the closet of your room.,Lost and Found,please call intercom 6060 for the Housekeeping.,Mini-bar,Please enjoy mini-bar drinks and bar snacks.The cost will be balanced out at the checkout according to the price list.If a small bar does not match the amount of food or need to add snacks,please contact the intercom 6060“to Housekeeping.,第12页,PAGE,10,Ice service,When you need ice,please contact the floor attendant or Housekeeping at 6060.,Pet,In accordance with government regulations,hotel prohibit pets into the inside.,Telephone,All rooms are equipped with IDD service,please refer to the Service Guide or call intercom6018 to contact the switchboard operator.,Internet,All rooms are equipped with free Internet access,please refer to the broadband column of Service Guide,or call intercom 6060 to the Housekeeping.If you need to lease laptop computers,call the Business Center at 6010.,Engineering maintenance,Room facilities is maintained by Engineering.If any questions,please call 6060 for the quick service from the Housekeeping.,第13页,PAGE,11,Ironing,For ironing services,call 6060 to the Housekeeping.,Guest privacy,As you do not want to stay in the room to be disturbed,you can hang Do Not Disturb button to on the doorknob;if necessary,you can also call 6018 to the switchboard operator who will filter all the calls on behalf of you.,Reservation service,Please call 6880“to the Department for reservation.,Safe,The Front Desk and rooms are equipped with safe.For safety reasons,place valuables in the room safe or kept by the Front Desk.Any non-register deposit of money,jewelry and other valuables,this hotel is not responsible.,Free shoe shine,If want your shoes polished,please call 6060“to the Housekeeping.,第14页,PAGE,12,Umbrellas,Each room are equipped with umbrellas for hotel guests during use;in case of rain,please call“6005”to contact the Concierge Dept.,Visitors,Entering the hotel,visitors is to register firstly.According to the provisions of Shangrao Municipal Public Security Bureau all visitors must leave Rooms before 11 pm.Please understand inconvenience.Thank you.,Parking,Parking for the hotel room guest and who consume in the hotel.,Order flowers,In the need for flowers,contact 6060”for Housekeeping.,第15页,PAGE,02,电话指南,Telephone Directory,第16页,PAGE,13,Internal telephone numbers,Guest service Internal No.,Switchboard,“6018”,Casher6008”,Reception,“6006”,Business center,“6010”,Concierge Dept.,“6005”,Assistant Managers Desk,“6555”,Boutiques,“6011”,City/domestic call,“9”,Room service,“6770”,Housekeeping Dept.,“6060”,Reservation Dept.,“,6880”,Ticket service,“6010”,Banquet Reservation,“6777”,第17页,PAGE,14,Dining and Meeting Internal No.,Lvyi Western Restaurant,“6709”,Shanyu Lobby Bar,“6755”,Shanqingxuan Chinese Restaurant,“6719”,Guest room call,Guests call other rooms,please dial the room number,第18页,PAGE,15,IDD and DDD,Rooms equipped with IDD(IDD)and domestic direct telephone(DDD)service,this facility allows you to use international and domestic direct telephone connection without telephoning the switchboard operator.,how to use the IDD,Press 9 to connect the outside telephone line,Press00“to connect international telephone lines,Press country number(see the IDD Number Guide for details),Press the local number by city area code,Ex.You want to Call San Francisco of California,telephone number is(415)3456789,Press Long-distance access numbers,the local country number,city area code,phone number by 9“,1 415,3456789“respectively.,The area code in some countries begins with 0,press remaining number instead of the other regions according to the 0”,第19页,PAGE,16,How to use DDD in China,Press 9 to connect outside contact line,Press area code,（,see the DDD Number Guide for details),Press the telephone number,按对方电话号码,Ex,：,If you want to call Beijing,telephone number is,（,010,）,3456789,Press Long-distance access numbers,area code,phone number by 9“,1“,“010,3456789“respectively,“,9”“010”“3456789”,Charges,All domestic and international long distance calls charge 15%service and telephone rates by the relevant state regulations.,Note:Before dial-up,please write down the number in order to continuously dial it.The phone may need to wait about thirty seconds to go through and turn back.So,before the handset came in,do not hang up on the busy signal.After the call,place the handset back in order to avoid continuing charges.Otherwise,all unnecessary costs will be credited to your account unless the hotel reserves the right not deduct the charge.Dial right or wrong,the hotel does not refund or deduct fees.Any advice or assistance,please dial“6018”to contact the switchboard operator.,第20页,PAGE,17,IDD Number Guide,Country,Country No.,Country,Country No.,Australia,61,Myanmar,95,Brazil,55,New Zealand,64,Canada,1North Korea,850,丹麦,45,Norway,47,Egypt,20,PK,92,France,33,Phillip,63,German,49,Singapore,65,Greece,30,South Korea,82,Hong Kong,852,Spain,34,India,91,Switzerland,41,Indonesia,62,Taiwan,886,Ireland,353,Thailand,66,Italy,39,USA,1,Japan,81,UK,44,Macao,853,Mexico,52,If necessary to dial any other country number,please contact the switchboard operator.,第21页,PAGE,18,Chinas DDD Number Guide,City,Area code,City,Area code,Anshan,0412,Nanjing,025,Baoding,0312,Nanning,0771,Beijing,010,Nantong,0513,Changchun,0431,Ningbo,0574,Changsha,0731,Qingdao,0532,Changchun,0519,Qinhuangdao,0335,Chengdu,028,Quanzhou,0595,Chongqing,023,Rizhao,0633,Dalian,0411,Shanghai,021,Dandong,0415,Shantou,0754,Datong,0352,Shenyang,024,Dezhou,0534,Shenzhen,0755,Dongguan,0769,Shijiazhuang,0311,Foshan,0757,Suzhou,0512,Fushun,0413,Tai,an,0538,Fuzhou,0591,Luoyang,0379,Guangzhou,020,Tianjin,022,第22页,PAGE,19,城市,区号,城市,区号,Guilin,0773,潍坊,0536,Guiyang,0851,Weihai,0631,Haerbin,0451,Wuhan,027,Haikou,0898,Wulumuqi,0991,Hangzhou,0571,Wuxi,0510,Hefei,0551,Xiamen,0592,Jilin,0432,Xian,029,Jinan,0531,Xining,0971,Jingdezheng,0798,Yangzhou,0514,Jinhua,0579,Yantai,0535,Jining,0537,Zhangzhou,0596,Jinzhou,0416,Zhanjiang,0759,Kunming,0871,Zhaoqing,0758,Lanzhou,0931,Zhenzhou,0371,Lasha,0891,Zhenjiang,0511,Luoyang,0379,Zhuhai,0756,Nanchang,0791,If necessary to dial any other city code,please contact the switchboard operator.,第23页,餐饮服务,第24页,PAGE,20,山语大堂吧,位于酒店大堂,远离喧闹城市，沉醉于山语大堂吧，舒适柔软沙发环抱于悠扬乐曲声中，远眺山峦，品一口香纯咖啡，感悟随性浪漫；或邀约三五知己，品味山光悦鸟性，潭影空人心人生境界,营业时间为每日,11:0021:00,订桌及查询请拨打内线“,6755”,第25页,PAGE,21,绿漪西餐厅,位于酒店大堂,有着欧陆风情浪漫典雅，让您在青翠群山怀抱里轻歌曼舞，在温柔景象、旖旎风光中品尝世界各地美味佳肴，西餐主厨为您烹调来自欧洲及亚洲地道风味，款款别具匠心，重视新鲜及营养成份，令您回味无穷。,营业时间为每日,07:00am,09:30am 11:00am,14:00am,17:00pm,21:00pm 22,：,00pm,00:00am,订桌及查询请拨打内线“,6709”,第26页,PAGE,22,三清轩中餐厅,位于酒店大堂,餐厅以高山鱼、野生菌菇类、野味类菜肴为主，提供无公害绿色环境保护食品，以港式粤菜、港式烧烤为辅、兼顾燕鲍翅及适量江浙菜、本帮菜式。采取,IPAD,点菜系统，生动形象菜品画面及丰富搭配内容，让您在点菜初始享受一份视觉饕餮之旅。,营业时间为每日,11:00,14:00,17:00,21:00,订桌及查询请拨打内线“,6719”,第27页,送餐服务,第28页,客房正餐送餐菜单,送餐时间,:10:30am-16:30pm,冷菜,蟹肉木瓜配油醋酸梅汁,RMB 48,-,含有东南亚丰格酸甜诱惑,挪威烟熏三文鱼配黑鱼籽酱,RMB 58,-,来自挪威纯净海域嫩嫩鱼肉，饱满鱼子酱破裂时涌出那一股腥鲜，让鱼肉鲜得到了提升。,温室什锦蔬菜沙拉,RMB 28,-,配以综合生菜,樱桃番茄,黄瓜和你喜欢沙拉汁,季节鲜果沙拉,RMB 38,-,配以白兰地葡萄干和香甜蛋黄酱,/,优格调味汁,三层牦牛肉,RMB 38,白切竹园,RMB 25,小城莲藕,RMB 18,爽口云耳,RMB 18,PAGE,23,第29页,汤,当地野蘑菇忌廉汤配金黄面包粒,RMB 28,-,最适合大众口味汤,椰香南瓜蟹肉汤,RMB 32,-,最适合冬天享用汤,酸菜野菌肚片汤,RMB 38,莼菜鱼片汤,RMB 26,主菜,挪威三文鱼柳扒,RMB 98,-,伴豆蔻薯蓉配葡萄红酒汁,澳洲安格斯西冷,RMB 168,-,伴香草番茄烩豆配脆洋葱圈,烤德国小牛香肠配薯泥,RMB 58,-,配以芥末土豆泥和香甜黑醋洋葱酱,PAGE,24,第30页,亚洲风味精选,三清山秘制炒饭,RMB 38,广东风味牛肉炒河粉,RMB 38,香港特色云吞汤面,RMB 32,马来西亚咖喱鸡,RMB 58,三明治、意大利粉和汉堡,传统精选牛肉汉堡,RMB 68,-,用,180g,上好牛肉饼制作,香草洋葱扒鸡腿三文治,RMB 32,意大利粉配肉酱,奶油汁或番茄酱,RMB 38,-,流传最广意大利面烹饪方法,PAGE,25,第31页,水晶虾仁,RMB 56,鲜树菇炝肚尖,RMB 38,香炸黄鱼卷,RMB 38,菠萝油条虾,RMB 28,芦笋彩椒炒腊肉,RMB 32,蚝汁烩鲜菌,RMB 28,香菇小青菜,RMB 15,精美甜品各式蛋糕精选,RMB 38,-,蓝莓芝士蛋糕,-,精选低脂乳清芝士制作,美味又健康,RMB 38,-,经典提拉米苏,RMB 38,-,吃了就兴奋甜点,-,提拉米苏，意大利语,Tiramisu,意思是带我走,PAGE,26,第32页,-,摩卡榛子蛋糕,RMB 38,-,带果仁味蛋糕,-,黑森林蛋糕,RMB 38,-,就像挪威森林味道，浓郁朗姆酒和巧克力味道,葡萄干红浸雪梨配杏仁芒果慕斯,RMB 58,三清山特色巧克力拼盘,RMB 58,三鲜汤面,RMB 28,紫薯卷,RMB 26【,半打,】,麦香金沙汤圆,RMB 26【,半打,】,RMB 38,时令鲜果碟,（大、中、小）,RMB 58,RMB 88,PAGE,27,第33页,缤纷饮品：,bottle(,支,)OZ(,份,),王朝干红,RMB 98 28,王朝干白,RMB 98 28,马天尼干,RMB 28,三清山漫步,RMB 28,雪津啤酒,RMB 12,青岛啤酒,RMB 12,热（冻）牛奶,RMB 18,香浓咖啡,RMB 25,柠檬红茶,RMB 28,鲜榨果蔬汁（苹果,/,西瓜,/,雪梨,/,青瓜等时令水果）,RMB 35,PAGE,28,第34页,安全介绍,第35页,预防办法,1,、请检验房门背后之消防疏散指示图，注意最近房间之疏,散出口、消防报警系统、灭火器、消防栓，方便在一旦发生意外时使用各项设施。,2,、防毒面具放置在客