外贸邮件常用书写培训.doc

1. 常用词汇及缩写
文件类的
PO  Purchase order
PI   Proforma invoice
PL  Packing list
SC   Sales contract
So   Shipping order
B/L  Bill of lading
Draft B/l
Form A
C/O   Certificate of Origin
Commodity inspection report
Booking form
Debit Note
L/G  Letter of Guarantee
Declaration letter
Factory audit report
QA evaluation report
Inspection report

订单类的
Quotation sheet
Price list
Product dimension
Unit price is FOB XXX port or EXW XXX
Packing info
Delivery time / mass production time
Sample fee / sample lead time
Proof sample
Proof sample lead time
Hand sample tooling cost
Sample Approval
Artwork/layout for printing, package
Mould fee
Mould lead time
Certificate : xxx Complied
Proceed with order
Place a order
ETA/ ETD  estimated time of arrival / estimated time of departure
Shipping way: Via sea/ Via air/ Via express
Place a booking form to your forwarder
FOB Local charge
Additional cost
Approx / exist
Deduct fee/ reduce price/ increase price
Original cost
Loss money in business
Lose profits

包装印刷类的
White-box / Gift-box / mailer-box / blister barrel
Individual box / inner box / master carton
Grey card / cardboard
Xxx G GSM
Blister thickness
Configuration
Shipping mark / side mark
silk-screen imprint  
Pad imprint
heat transfer process imprint
Film cost
Tooling cost

订单收款类的
Wire a payment
Transfer the payment
Bank commission
Payment delay
Bank slip
Proceed with payment.

常用语句整理出来的
Glad to receive your enquiry. I am pleasure to got your prompt email.
How was current status? Pls feedback with comments.
What about the next proposal order? How about your stock status?
Maybe it`s really hard for us to proceed with it, but I will try my best to persuade with my boss.
I am sorry we had to back with my company policy
Different price with different quality standard.
It`s workable for me. Price is available.
Pls confirm me back with my follows information asap.
Pls find my enclose attachment file for reference.
Your prompt will be high appreciated
Await for your quick response.
Any questions free to contact with me directly.

附送我之前的一份EMAIL记录一份。（从最后向上读,牵涉到一些客户名称及保护用了XXX代替）
内容太多发不下，更新在1楼。

Dear Mike,

We just get the order confirmation from division, please see the details as below:

Item 10201900 – Digital Electronics Jumping Rope
Unit Price US$0.96/pc FOB Shenzhen
Indent: 484869
Qty: 5000pcs by sea shipment to Rotterdam
QC date/Ship date: inspection on/before 30 Nov 09 / ETD Shenzhen on 7 Dec 09

Please go ahead for mass production and official PO will be sent to you later.

I want to double confirm with you 1pc sample it is send out to below address to you?

Thanks & Best Regards,
Erica Wong

________________________________________

Dear Jayz,

Good news!!!!

Order has been confirmed, Erica will provide you the order confirmation by separate email later on.  However, we need the product in blue/white color, anyway Erica will send you our existing sample with current packing as reference.  Please study.

Besides, we want to process the factory audit, just want to double check if the factory should be located in Shenzhen instead of Ningbo, rite?

Further we will have extra samples for approval and etc… let’s go step by step but we will inform the process later on.

Best Regards,
Shirley Chan
________________________________________
Dear Erica

Address is 9C&9D
account use:94011455350000809 .
Use the file "sharing usd account"
Pls noted

2009-11-04
________________________________________
Jayz Wu．

________________
Dear Jayz,

After double check the information we find 2 point difference as below please clarify:
1)  The Address is 9C or 9D.
2)  The Account should use which one: 94011455350000809 or 94011455300001078

Thanks & Best Regards,
Erica Wong

________________________

Okay then please re-send the new vendor information with payment term net 30.  I’m still rushing the order, and will try to confirm you within today.

Best Regards,
Shirley Chan
________________________________________

Dear Shirley

Yes.I know it already in your first email.
We have accpeted with your payment terms.

2009-11-04
________________________________________
Jayz Wu．

________________________________________
Dear Jayz,

We received the filled new vendor information form, however, the payment term should be net 30days instead of T/T AT SIGHT of copy documents.  Please confirm.

Best Regards,
Shirley Chan
________________________________________

Dear Shirley

Would u place order today?
Pls advice,thank you.

2009-11-04
________________________________________
Jayz Wu．

________________________________________
Dear Jayz,

We are almost getting the order (probably I can confirm by tomorrow), so please rush the docs to be signed.  Otherwise, we are unable to place the order to you.  Many thanks!

Best Regards,
Shirley Chan
________________________________________

Dear Erica

See attached two file first.
balance one file will send to u later within today,Beacause I need to get for the company chop.

2009-11-03
________________________________________
Jayz Wu．

________________________________________
Dear Jayz,

Please kindly help to provide all information to us immediately.

Thanks & Best Regards,
Erica Wong

________________________________________

Dear Jayz,

Please also provide Bank details information for our reference (Account No. & Swift code, etc…) and please sign back the enclosed Conditions of Purchase (COP) & Code of Conduct (COC) to us ASAP.

COP - (signed with signature person’s name, title, company name & company chop)
COC - (signed at the bottom blank area with company chop)

Thanks & Best Regards,
Erica Wong

________________________________________

Dear Moni/Erica, pls check.
Dear Jayz, pls also provide with BR copy.

Best Regards,
Shirley Chan
________________________________________

Dear Shirley

See attached forms.

2009-11-02
________________________________________
Jayz Wu．

________________________________________
Dear Jayz,

Please do send it to me immediately, otherwise we cannot open your account in system.  Thanks!

Best Regards,
Shirley Chan
________________________________________

Dear Shirley.

I will send 5pcs samples today to your HK office.
Supplier form I have passed to our main office in Ningbo,they will finished and back to me today.

------------------

Jayz Wu．

Dear Jayz,

In accordance with our company’s ISO9001 policy, you have to fill in the attached docs in order to creating the vendor record in our system.  Hereby:

Ÿ             New vendor information form, please click read-only to retrieve the file.
Ÿ             Supplier history form
Ÿ             Please also provide a copy of your business registration

We would like to arrange a factory audit at your factory also, but it will be conducted by our QC dept. Please provide your factory address / contact person in Chinese, I will pass this information to our QC dept accordingly.

Regarding the payment term, we can only accept 30days against shipping docs. by T/T.

Please let us know if you have any question.  Thanks!

Best Regards,
Shirley Chan
________________________________________

DEAR SHIRLEY

FOR BEGINNING OF ORDER.PLS GIVE ME 5000PCS FOR MOQ.BEACAUSE THE BOX WILL COST MUCH WHEN THE QTY IS TOO SAMLL.
AND THE FINAL PRICE IS FOB SZ USD 0.96,PLS RECORD IT.
THANK YOU.

------------------

Jayz Wu．

------------------ 原始邮件 ------------------

Dear Jayz,

Means you can offer US$0.92 or still stay with US$0.96 for MOQ3K. Please re-confirm.  Thanks!

Best Regards,
Shirley Chan
________________________________________

Dear Shirley

Thank you for your reply.
I really know more for your company and your other two companies(xxxx),beacause we worked together in the current,but not directly.
You should know for the jumprope,we have almost no any profits by our side.
I would like to do this,beacause we need to build our relationship.I must have this step at first.
The price I increased is for addtional your 4c box and your user guide only,pls understand.
Sample will arranged shortly and send by S.F,I try to send u the tracking# today or tomorrow.
------------------

Jayz Wu．

Dear Jayz,

Thanks for your reply.  But I want to know if you can work out the price below US$0.92/pc FOB Shenzhen based on MOQ3K.  Besides, I want to have 5pcs samples for evaluation, please confirm when you can submit it to our HK office.

It sounds good that you know Polyconcept very much, I will bring your message to Eric also but we also hope to establish business with you soon.

Best Regards,
Shirley Chan
________________________________________

Dear Shirley

Sorry for delay.I try to reply u today,but the convention centre`s wifi signal always very bad,so I wrote my email here,hope it will not too late.

Our moq is 5000pcs.
Price:FOB SZ USD 0.96.
above price included CE/ROHS certificate,REACH complied,packed in your 4c color box with your 5 languages user guide.
Battery type:AG13/LR44(two names)
Battery MSDS certificate is available.

Delivery time:25-30days after confirmed order.
Any question free contact with me.

By the way,XXXis the owner of factory"XXX" in shenzhen..
One of your pulse pedometer with wrist belt is provided by our factory as well.
You alwaysbought that model for "Polyland",I have just shipped 6000pcs blue color for XXX this month.And today I have received inquiry for that model in qty 20,000pcs in 2c logo print for XXX.Pls send this message for Eric.Beacause we want to do directly business with your company to bulid our relationship.If possble pls buy that model directly from us,I will offer in very very good price.
Pls give us one chance to support more.

Best regards.
------------------

Jayz Wu．

Dear Jayz,

Thanks for your reply.  Indeed my boss Eric Chan and my colleague Philip Chu had been discussed with you during Mega Show Phase 1, I believed that you already well know about XXXX no matter the organization, our standard or even our requirement.

Since I really need to make the offer today, so please quote me your best offer base on the following specifications.  Our inspection level is based on AQL Level II : 2.5 Major, 40 Minor.  Please try yr best to make the offer within today.  Many thanks!

Best Regards,
Shirley Chan
________________________________________

DEAR SHIRLEY

I AM IN HONGKONG FOR MEGA SHOW PHASE 2.
WILL BACK SHENZHEN ON 30TH.PRICE LIST WILL OFFERED LATER.
IF POSSIBLE WE CAN MET ON THE MEGA SHOW 2 TO TALK FOR MORE DETAILS.
OUR BOOTH#C-D1&D3.

----------------

Jayz Wu．

------------------ Original ------------------
Dear Jayz,

It was nice to know you; I got your information from HK Gift Fair.  We have an inquiry from one of our Dutch clients, please check & confirm the best quote as below:

-        Description: Digital Electronics Jumping Rope
-        Color: blue + white (as attached picture)
-        Logo: No Logo
-        Length of Jump Rope: around 290-300cm
-        Qty: MOQ
-        FOB term: Pls inform
-        Battery Source: Pls inform
-        Packing: Each pcs in polybag or bubble bag, then paced into 4C gift box.
-        Manual: with 5 languages in English / French / Germany / Spanish / Dutch
-        RoHS, CE and REACH complied + Battery certificate

Best Regards,
Shirley Chan
First of all , thank you very much for your inquiry regarding to our XXXX.

However, there are some important information/parameters missing that will dramatically increase unit price
and it will not good for you to compare our offer and other supplier's.  Therefore, can you please help to provide the following information:
1.
2,
3.
4.
(列出你感觉所缺失的信息，以便自己能准确报价）

Awaiting for your prompt and positive reply so that we can better assist you in this inquiry.

Should you have any questions, please feel free to call me at your soonest time.

Thank you and best regards,

Jack=======================================
这么回复，说明自己很重视这个客户，愿意帮忙，有耐心。。。。。