酒店员工英语培训汇总.docx

酒店员工英语培训汇总
Management n. 经营、管理
Reservation n.预定
Lobby n.大厅
Overbooking v.超预定
Check n.支票
May you enjoy your stay in our hotel!
祝您居住愉快！
Price list 价目表
Form 表格
Bill 账单
Elevator 电梯
Would you like to order now?
您想点餐吗？
Reasonable adj. 合理的
Sign v. 签字
Charge n. 费用
Pay v. 付费
May we clean your room now，sir？
先生，现在可以为您清洁房间吗？
Change money 换零钱
Pillow ['pɪləʊ] n.枕头
Bedroom n.卧室
Tip n.小费
May I show you to your room,sir?
先生，我带您到房间好吗？
House phone 内部电话
Parcel n.包裹
Quilt n.被子
Tea pot 茶壶
Excuse me,but can you tell me where you left your bag?
对不起，您能告诉我您的包放在哪里吗？
Telephone office 电信局
Sheet n.床单
Tray n.托盘
Lamp n.灯
I’d like to know about your laundry server time.
我想了解您的洗衣服务时间。
Writing paper 信纸
Curtain n.窗帘
Soap n.肥皂
Sugar n.糖
This milk has gone bad.
这牛奶坏了。
Percent n.百分之

Special adj.特别的
Refrigerator n.冰箱
Dressing mirror 穿衣镜
I’d like to reserve a table for two.
我想订一个两人餐桌。
Plug n.插头
Spring n.弹簧
Bedroom n.卧室
Cheese n.乳酪
I will get you another one.
我会给您重上一份。
Vase n.花瓶
Blanket n.毯子
Towel n.毛巾
Suite n.套房
Can I have more clothes hangers?
我可以多要几个衣架吗？
Business card 名片
Second floor 第二层
Sofa n.沙发
Chinese painting 国画
Can you change the room for me?
能帮我换房吗？
Thirsty ['θɜːstɪ] adj.口渴的
Customs ['kʌstəmz] n.海关
Umbrella [ʌm'brelə] n.伞
Pound [paʊnd] n.英镑
I’m sorry, we are short of hands today.
对不起，我们今天人手少。
Dust [dʌst] n.尘土
Wardrobe ['wɔːdrəʊb] n.衣柜
Pink [pɪŋk] n.粉红
Drop [drɒp] v.掉下
Will you book a ticket to Paris for me?
你帮我订一张到巴黎的机票好吗？
Soup [suːp] n.汤
Beef [biːf]n.牛肉
Fruit [fruːt] n.水果
Whisky ['hwiski]n.威士忌
Kitchen ['kɪtʃɪn; -tʃ(ə)n] n. 厨房；炊具；炊事人员
The kitchen is already cooking for you.
厨房正在为您制作。
Bed cover 床罩
Sitting room 起居室
Paper towel 纸巾
Wash basin 脸盆
How do you like your steak cooked? Well done.
您的牛排要几分熟？全熟的。
Repair 修理
Faucet 水龙头
Leak 漏水
Noise 吵闹
There seems something wrong with toilet.
我的马桶好像有问题。
Napkin 餐巾
Dish 碟
Beverages 饮料
Soft drink 汽水
How would you like to payment?
您如何付款？
Clogged 塞住了
Drip 滴下
Maintenance 维修、保养
Efficiency 效率
Some part needs to repaired, I’ll be back soon.
一些零件需要更换，我马上回来。
Carpet 地毯
Bookcase 书柜
Switch 开关
Account 账目
I’ll afraid our hotel is fully booked for the next week.
恐怕酒店下周无房。
Luggage rack 行李架
Facility 设备
Frame 门框
Air grill sound 出风口噪音
The picture is wobbly.
图像不稳定。
Night table n.床头柜
Transformer n.变压器
Ashtray n.烟灰缸
Towel rail n.毛巾架
At what time would you like your breakfast?
您要什么时候给您送早餐？
Mutton n.羊肉
Sandwich n.三明治
Curry n. 咖喱
Pea n.豌豆
Would you like to try today’s specials?
您愿意尝尝今天的特色菜吗？
Folding screen 屏风
Lampshade n.灯罩
Call button 呼叫按钮
Wastebasket n.纸篓
Would you please send someone to room 502 to pick up some laundry?
能派人到502房收一下送洗衣服吗？
Door closer n.闭门器
Eye piece n.猫眼
Shoes cabinet n.鞋柜
Ceiling down light n.天花吊灯
We can have it repaired.
我们能找人修理。
First things first.重要事情优先做。
It’s a short cut.这是条近路。
It’s just my cup of tea.很合我口味。/这是我的菜。
Reading lamp 台灯
Voltage 电压
Drawing room 客厅
Study 书房
The room service menu is on the back of the door.
送餐牌在门后。
Ice water 冰水
Soya-bean milk 豆浆
Tomato juice 番茄汁
Mineral water 矿泉水
With or without ice, please?
请问加冰还是不加冰？
Clothes rack 衣架
Bath robe 浴衣
Bathtub 浴缸
Shower 莲蓬头
Please put out a “Do Not Disturb” sign on the door if you need to rest in your room.
如果您需要休息，可在门上悬挂“请勿打扰”牌。
Black coffee 纯咖啡
Macaroni 通心粉
Director general 董事长
Chef 厨师长
Would you like some dessert?
您喜欢来些甜点吗？
Door closer n.闭门器
Eye piece n.猫眼
Shoes cabinet n.鞋柜
Ceiling down light n.天花吊灯
We can have it repaired.
我们能找人修理。
First things first.重要事情优先做。
It’s a short cut.这是条近路。
It’s just my cup of tea.很合我口味。/这是我的菜。
Reading lamp 台灯
Voltage 电压
Drawing room 客厅
Study 书房
The room service menu is on the back of the door.
送餐牌在门后。
Ice water 冰水
Soya-bean milk 豆浆
Tomato juice 番茄汁
Mineral water 矿泉水
With or without ice, please?
请问加冰还是不加冰？
Clothes rack 衣架
Bath robe 浴衣
Bathtub 浴缸
Shower 莲蓬头
Please put out a “Do Not Disturb” sign on the door if you need to rest in your room.
如果您需要休息，可在门上悬挂“请勿打扰”牌。
Black coffee 纯咖啡
Macaroni 通心粉
Director general 董事长
Chef 厨师长
Would you like some dessert?
您喜欢来些甜点吗？
Cock 水龙头
Laundry bag 洗衣袋
Toilet mirror 梳妆镜
Cart 手推车
The soap in the toilet is used up.
卫生间的香皂用完了。
Picnic lunch 便当
Toothpick 牙签
Vegetable juice 蔬菜汁
Noodles 面条
Did you enjoy your meal?
吃的满意吗？
Lavatory cover 马桶盖
Tank 水箱
Overcoat 大衣
Underwear 内衣
This is the light switch and that is the temperature adjuster, sir?
先生，这是电灯开关，那是温度调节器。
Fruit plate 果盘
Toast 土司
Abalone 鲍鱼
Shark fin 鱼翅
Sorry, it takes some time for this dish, could you wait a bit longer?
对不起，这道菜需要点时间，您能多等一下吗？
Sponge 海绵
Sweater 毛衣
Slipper  拖鞋
Leather shoes  皮鞋
I am afraid no cleaning can be done between 12 noon and 2 PM.
我恐怕不能在12点到14点之间打扫房间。
Honey 蜂蜜
Distilled water 蒸馏水
White coffee 牛奶咖啡
Rice glue ball 元宵
Would you like to have a drink in the lounge while you wait?
您愿意边等边在休息区喝饮料吗？

Shoe polish 鞋油
Muffler 围巾
Necktie 领带
Suitcase 手提箱
I felt a bit cold when I slept, please give me a blanket.
我睡觉的时候感觉有点冷，请给我一条毛毯。
Coconut milk 椰奶
Bean thread 冬粉
Soda water 苏打水
Cereal 麦片粥
We can seat your party now.
我们给您安排就坐。
Average room rate 平均房价
Back to the house 后台
Continental breakfast [kɒntɪ'nent(ə)l] 欧陆式早餐
Cut off time 保留时间
Please be assured that we will look into the matter.
请相信我们一定会调查此事。
Sponge 海绵
Sweater 毛衣
Slipper  拖鞋
Leather shoes  皮鞋
I am afraid no cleaning can be done between 12 noon and 2 PM.
我恐怕不能在12点到14点之间打扫房间。
Honey 蜂蜜
Distilled water 蒸馏水
White coffee 牛奶咖啡
Rice glue ball 元宵
Would you like to have a drink in the lounge while you wait?
您愿意边等边在休息区喝饮料吗？
Standard lamp 落地灯
Plastic curtain 浴帘
Gloves 手套
Silk 真丝
Please take you a good rest and I hope you’ll get well soon.
请您好好休息，祝您早日康复。

星期一 Monday

Fried rice noodle 河粉
Pancake 煎饼
Hot & sour soup 酸辣汤
Watermelon 西瓜
Have you decided on anything?
您决定吃什么了吗？
Washcloth 抹布
One-piece dress 连衣裙
Socks 短袜
Sandals 凉鞋
I’d like this garment dry-cleaned.
我想把这件衣服干洗一下。
Soup spoon 汤匙
Jasmine tea 茉莉花茶
Sundae 圣代
Millet congee 小米粥
There is not table right now, there will be of wait about 20 minutes.
现在没有桌位了，还得等20分钟。
Scales 磅秤
Felt 毡
Veil 面纱
Fur 真皮
There is a shop on the ground floor, it sells both Chinese and foreign cigarettes.
商场在一楼，有中外香烟出售。
Sarsaparilla [,sɑːs(ə)pə'rɪlə] 沙士
Glue pudding ['pʊdɪŋ] 汤圆
B.B.Q. pork 猪肉
Mixed vegetable 炒杂菜
I’m really sorry, sir. I’d like to oblige[ə'blaɪdʒ], but you see my difficulty.
非常抱歉先生，我很乐意为您效劳，但请理解我的难处。
Belt [belt] 腰带
Valuables ['væljuəblz] 贵重物品
City ledger ['ledʒə] 公司挂账
Comp [kɒmp] 免费房
Sports equipment is available free of charge. [ɪ'kwɪpm(ə)nt] n. 设备，装备；器材
运动器械是不收费用的。
Sea cucumber ['kjuːkʌmbə] 海参
Seaweed ['siːwiːd] 海带
Scallops ['skɔləps] 干贝
Lobster ['lɒbstə] 龙虾
I can seat you if you don’t mind sharing a table with that lady.
您不介意就安排您和哪位女士公用餐桌。
Voucher ['vaʊtʃə] 凭证
Interest ['ɪnt(ə)rɪst] 利息
Rate of exchange 兑换率
Market price 市价
I’ll find out from the lost and found department to see if they have got it.
我会与失物招领处联系看他们是否已经找到物品。
Bird’s nest 燕窝
Sausage ['sɒsɪdʒ] 香肠
Meat diet 荤菜
Local dish 地方菜
Shall I have the dish cooked again?
要不要把这道菜重做一份？
Fried rice 炒饭
Casserole ['kæsərəʊl] 砂锅
Meat bun 肉包子
Bean curd 豆腐
Mao tai is well-know in the world, you might be interested.
茅台满誉全球，您可能会感兴趣的。
I’ll take the chef and see what he can do.
我去和厨师长商量一下看他有什么解决方案。
According to our hotel regulation, anyone who breaks a glass will have to pay it.
根据酒店规定，打破杯子要照价赔偿。

100-year egg  皮蛋
Stinky tofu   ['stiŋki] 臭豆腐
Sushi   寿司
Sashimi ['sæʃɪmɪ] 生鱼片
Would you like some appetizer while you waiting?   Appetizer['æpɪtaɪzə]
您等的时候是不是先吃点开胃食品？
I’d like this sweater to bk washed by hand in cold water ,It might shrink otherwise
我想这件放在冷水中手洗，否则可能会缩水；
I’m terrible sorry ,I can give you something else if you’d like
非常抱歉如果你愿意，我可以给你点别的菜。

R: Room Reservation. Can I help you?
您好，预订部，有什么可以帮您？
G: I want to book a room at your hotel.
我想在你们酒店预定一个房间。
R: For which date, please?
请问订哪一天的房呢？
G: From October 10th to 12th.
10月10日至10月12日。
R: For how many nighes?
请问住几个晚上？
G: For two nights.
两个晚上。
R: How many guests will there be in your party?
请问几个人入住呢？
G: Just my wife and myself.
只有我和我的妻子。
I’m sure everything will be right again next time you come.
相信您下次再来时一切都是称心如意的。
Are there several flights to Paris available on May 15th？
5月15日有几个航班到巴黎？
Hold on, please. I’ll put you through to the information.
请别挂断，我帮您转到前台咨询一下。

Papaya 木瓜
Sugar-cane 甘蔗
Muskmelon 香瓜
Juice peach 水蜜桃
Mango 芒果
String bean 四季豆
Caraway ['kærəweɪ] 香菜
Asparagus [ə'spærəgəs] 芦荟
Ginger ['dʒɪndʒə] 生姜
What’s problem, sir? Can I be of assistance? [ə'sɪst(ə)ns]
先生，出了什么问题？我能为你做些什么？
Ginger ale [eɪl] 姜汁
Black tea 红茶
Grapefruit juice 葡萄柚汁
Tea bag 茶包
How can I get in touch with you?
我怎样才能与您取得联系呢？

Honey-dew melon 哈密瓜
Lichee [,laɪ'tʃiː] 荔枝
Longan ['lɒŋg(ə)n] 龙眼
Cherry ['tʃerɪ] 樱桃
I’m sorry, but we don’t have any record of your reservation.
对不起，我们这里没有您的预定记录。
Carrot ['kærət]胡萝卜
Egg plant 茄子
Garlic ['gɑːlɪk] 大蒜
Lotus ['ləʊtəs] 莲藕
It’s my pleasure, good bye, have a good day.
很乐意为您效劳，再见，祝您愉快。
Mar-boh tofu 麻婆豆腐
Salt green tender 盐水菜心
Coconut bird nest 椰汁炖雪蛤
Won ton soup 上汤云吞
When do you need it?
您什么时候需要？
Thank you for waiting, sir.
先生，谢谢您的耐心等待。
When will you be arriving?
您将何时到达？
Our hotel has a fine view of the city.
从我们酒店可以看到城市的优美景色。