软件企业--(欧培德)Job-Description-store-operation.doc

The Job Description

Of

OBI (China) Management

System Co., Ltd.

组织结构的基本原则

企业组织结构是按照实现企业所设定目标而进行的分工和协作而确定的，它的设定对企业的成长具有战略意义，也是企业团队管理和人员管理的基础。
完整的组织结构的通常包括以下要素： 部门， 岗位，编制，级别和职务等级，工作流程 。
部门定义：在组织结构中，具有独立职能工作的部门组织单元。
在通常情况下，依职能专业化的原则，部门可分成生产（营运）部门，控制（监督）部门 和支持部门。
部门职能的特点是：不因时间的改变而改变，不因上级的变化而变化，不因部门负责人的更换而更换。但在企业的成长阶段或部门尚不健全的情况下，可由管理层赋予某些部门一些特定的兼管职能，这是过度性的。各部门的职能只能相互衔接，不能重叠。
岗位定义： 对员工按相对固定的工作分工而确定的职位结构。企业所有的岗位必须在组织结构中体现出来，企业的每个员工也都能从找到自己的位置。岗位中没有自己位置的人，不能在企业中发布指令。
在企业中通常有正职和副职的设立：在管理幅度比较大的，或工作时间长的企业或部门须设立副职。副职是正职的代表，在正职不在现场时，代理正职的工作。他接受正职的具体授权，可以在一定的时间内去指挥并完成一定的任务，副职必需正职的授权，正职有权按企业或部门的需要去调整副职的权限或决定。
企业为了发展的需要，设立副职可有利于高级管理人员的及时补充和提拔。
编制定义：为了完成组织结构中各部预定的目标，每个岗位需要一定数量的员工来完成。每个岗位人员定额的数量即为编制。编制应该相对稳定并通过高层的批准实行，不得随意增减。以便有效地将工资总额控制在预算中。
级别和职务等级定义：
级别是指企业组织结构中上下 左右的权利划分和实施领导职能的等级形式， 上下级通过指挥线（汇报线）直接连结，上级通过授权和监督下级来实现公司的目标。如果在组织图上，上下级之间没有汇报线连接，则在通常情况下没有指挥和被指挥的关系。
等级是由企业通过对员工工作能力（产品知识，工作技能和态度）的综合评定而确定的员工工作的不同熟练程度的确定。
级别和职务直接和员工的工资待遇相联系和对应。
指挥系统的原则：
一个上级的原则，既一元化领导的原则；
服从的原则，下级必须服从上级；
管理逐级的原则：
具体表现为上级通过授权或命令的方式传达工作指令，并检查目标完成的情况。
上级对下级不可以越级指挥，但可以越级检查；
下级对上级不可以越级报告，但可以越级指挥。
有些情况如紧急或意外情况出现而直接上司不在场的前提下，可以越级。
流程定义：为了完成某项任务和目标所需要经过的不同部门的众个操作程序的总和。它具有连续性，依次性和跨部门性。在具体执行不能出现跳越某个环节的情况。
由于跨部门的工作在信息传递过程中会有一定失真，而导致部门关系的紧张，所以，跨部门的工作必须通过操作流程来体现，以确保工作中各环节的有效衔接和及时完成。最终使员工形成良好的工作习惯。
责任的界定：在日常工作中，每个部门都有其特定的工作使命，而每个部门工作的责任人为该部门的经理/主管，通常在处理公司异常情况或事件时：
1. 首先界定的是部门的职责；
2. 然后由责任部门（调查）确定个人的责任,并按相关规定予以处罚。
因此，企业凡出现意外事故或其它非正常的事件，责任的承担应该由责任部门和责任个人两个部分同时承担。
依据上述5个方面的要素，有必要对现有组织结构进行整理说明，使我们的员工更清楚各自的分工和定位，做到各尽其职，各负其责，并理解分工和协作关系的意义。由于篇幅和数量的关系，在工作流程方面，仅以人事部的一些工作流程为例，有必要的话，可另将企业各负责部门的操作流程汇总成册，供管理人员参阅，避免日后产生工作推委的情况。

欧倍德岗位说明书

代码说明

Job Code说明：

SZ-HR–MG - 01
1．总部（店）代码
4. 职位编号

2.部门代码

3. 职位代码

代 码
说 明
代 码
说 明
1.
SZ
总部
ST
商场

2.
MD
总经理室

SD
市场发展
SO
商场营运

MC
采购中心
HR
人力资源

FA
财务
IT
行政

MK
市场部
AD
信息管理

3
GM
总经理

MG
经理
PM
采购经理

CS
顾问
SP
主管

ST
员工
SC
秘书
4.
PL
项目经理
AS
助理

Store

Operation

Department Description

Dept. Name
Store Operation
Report To:
Director General
Head-count
4
Prepared Date:

1. Narrative Description：

2. Position Settlement(岗位设置)：

3. Dept. Function ：

4. Major Duties：

5 Dept. Relation：
Internal：

External：
6. Dept. Evaluation：

Job Description

Job Title
Store Operation Manager
Job Code
SZ-SO-MG-01
Dept./Division
Store Operation
Report to
Managing Director
Salary Level

Prepared Date

Job Holder
Rehm
1. Qualification
A) Basic：
Sex
þ Male
□ Female
□ Not Care
Marital
Status
þ Married　
□ Unmarried
□ Not Care
Age
Between 30
and 45
Residence
□ Local
□ Non-Local　
þ Not Care
Education
Min. Education Level：
College
Major
Economy
Retailing
English
Requirement
þ Very Good　
□ Average
□ Not Care
PC Skill
þ MS-Office
□ Programming
□ Others　
Working
Period Requirement
Min. 8 yrs.
Specific
Skills

Diploma/
Certificate

Working
Location
Shanghai
B) Others：
Ø Extensive knowledge of retailing Business and operation, especially in DIY and home improvement field;
Ø Good communication skills in transmitting know-how ;
Ø Good team building and managing ability;

1. Narrative Description：

To be responsible of passing the operational skills and management knowledge to the store management team and follow the team in setting up for the new store opening and shelve filling as well for modification.
2. Duties & Working Contents:

Ø To present the on-job training to the store managing team for passing the general knowledge of the operation of the OBI;
Ø To follow and check the very detailed procedures of each transaction such as ordering and logistics;
Ø To follow the planning of the shelf-implantation of all the products and confirm it to be logical;
Ø To provide sales’ advice for the store operation staff to increase turnover;
Ø To instruct and follow each operational team for the promotional activities;
Ø To coach the operational managers for the analysis of the turnover and track the source of the margin so that the team may achieve maximum sales value;
Ø To pass the teamwork spirit and motivate the team to have the most of the effectiveness of manpower output;
Ø Other consulting work of the store operation matters .

3. Job Relation:
Internal: Head Office Depts., Store management

External: Suppliers, Relevant Local Authorizations.

5. Performance Review:

Job Description

Job Title
Store Management Manager
Job Code
SZ-SO-MG-02
Dept./Division
Store Operation
Report to
Managing Director
Salary Level

Prepared Date

Job Holder

1. Qualification
A) Basic：
Sex
þ Male
□ Female
□ Not Care
Marital
Status
þ Married　
□ Unmarried
□ Not Care
Age
Between 30
and 45
Residence
□ Local
□ Non-Local　
þ Not Care
Education
Min. Education Level：
College
Major
English,
Administration,
or Management
English
Requirement
þ Very Good　
□ Average
□ Not Care
PC Skill
þ MS-Office
□ Programming
□ Others　
Working
Period Requirement
Min. 8 yrs.
Specific
Skills

Diploma/
Certificate

Working
Location
Shanghai
B) Others：

Ø The skills in team building and management;
Ø The professional skill in communication;
Ø Good knowledge of retailing industry;

1. Narrative Description：

Being responsible for the organization of operation of each individual stores, which include turnover, margin, cost and profit, the store leadership management, training and motivation activities of the stores.
2. Duties & Working Contents:

Ø Organization:
w Building up and control the whole organization in the stores and update new forms of organization when necessary;
Ø Leading, motivation, Human Resources:
w To lead the store and the floor management in the stores and motivate those managers in training and C&B policies;
w To recruit and adjust the store and floor management of all stores;
Ø Turnover, margin, cost and profit:
w To be responsible for the handling the turnover, the margin, the costs and profit in the store;
w Seeking solution for improve the turnover and cost reduction;
Ø Training
w Provide training for the store floor-management in the organization, to lead and motivate the team;
w To follow the training of the store floor management

3. Job Relation:
Internal: Head Office Depts. Store Operation Team

External: Suppliers, Relevant Local Authorizations.

5. Performance Review:

Job Description

Job Title
Store Decoration Manager
Job Code
SZ-SO-MG-03
Dept./Division
Store Operation
Report to
Managing Director
Salary Level

Prepared Date

Job Holder
Lu Yun
1. Qualification
A) Basic：
Sex
þ Male
□ Female
□ Not Care
Marital
Status
þ Married　
□ Unmarried
□ Not Care
Age
Between 30
and 45
Residence
□ Local
□ Non-Local　
þ Not Care
Education
Min. Education Level：
College
Major
Decoration
Fine Art
English
Requirement
þ Very Good　
□ Average
□ Not Care
PC Skill
þ MS-Office
□ Programming
□ Others　
Working
Period Requirement
Min. 8 yrs.
Specific
Skills

Diploma/
Certificate

Working
Location
Shanghai
B) Others：

Ø Majoring in merchandising or decoration;
Ø Minimum 2 yrs background in retailing industry;
Ø Good leadership of a professional team;
Ø Be creative

1. Narrative Description：
Be responsible for setting up of the decoration work of new stores in the area of equipment and facilities. To prepare the guidebook of the decorations of the stores.
2. Duties & Working Contents:

Ø To lead a team of decoration staff and work effectively for the targeted new store settings;
Ø To make in-store decoration, and provide proposals and plan for the store decoration matters in a most effective and economical way;
Ø To select the ideal suppliers and order the decorative materials and/or store fitting materials with competitive prices;
Ø To prepare an east-to-understand guidebook for the making easier order;
Ø To provide proposals on the decoration of seasonal and/or operational activities.

3. Job Relation:
Internal: Head Office Depts., Store Management Team and Decoration Dept.

External: Suppliers, Relevant Local Authorizations.

5. Performance Review:

Job Description

Job Title
Store Facility Manager
Job Code
SZ-SO-MG-04
Dept./Division
Store Operation
Report to
Managing Director
Salary Level

Prepared Date

Job Holder
Shen Feng
1. Qualification
A) Basic：
Sex
þ Male
□ Female
□ Not Care
Marital
Status
þ Married　
□ Unmarried
□ Not Care
Age
Between 30
and 40
Residence
□ Local
□ Non-Local　
þ Not Care
Education
Min. Education Level：
College
Major
English,
Administration,
or Management
English
Requirement
þ Very Good　
□ Average
□ Not Care
PC Skill
þ MS-Office
□ Programming
□ Others　
Working
Period Requirement
Min. 8 yrs.
Specific
Skills

Diploma/
Certificate

Working
Location
Shanghai
B) Others：

Ø Honest and reliable ;
Ø Hardworking ;
Ø Strong sense of responsibility, be able to work under no supervision;
Ø Good communication skills and coordination experience.

1. Narrative Description：
To be responsible for the maintenance of all the facilities inside stores, to communicate and cooperate with the relevant suppliers for the after-completion services and the store auxiliary projects development.
2. Duties & Working Contents:

Store Facility Maintenance :
Ø To lead a team of professional staff for maintaining of all the facilities of the stores;
Ø Contracting with the equipment suppliers for the after-construction services of the stores and do follow up the service work;
Ø To pass the technical training of the service knowledge as well as effective mans of evaluations;
Ø Prepare regular and timely report to the management group about the running situation of the facilities and service plan ;
Ø To prepare proposals for the improvement of the operation of the facilities;
Ø Necessary PR work with the local authorization for the facility operation;

Store Auxiliary Projects:
Ø To search, coordinate, negotiate, and contract with the right cooperators;
Ø The in-store supervision of the facility operations;
Ø To have the OBI standard and to improve the effectiveness of the facilities;
Ø To have the best choice for the canteen and cafe facilities.

3. Job Relation:
Internal:

External:

5. Performance Review:

Job Description

Job Title
Orange Box Manager
Job Code
SZ-SO-OBM-01
Dept./Division
Store Operation
Report to
Operation Direktor
Salary Level

Prepared Date

Job Holder
XXX
1. Qualification
A) Basic：
Sex
□ Male
□ Female
þ Not Care
Marital
Status
□ Married　
□ Unmarried
þ Not Care
Age
Between 28
and 40
Residence
□ Local
□ Non-Local　
þ Not Care
Education
Min. Education Level：
College
Major
English,
Administration,

or Management
English
Requirement
□ Very Good
□ Average
□ Not Care
PC Skill
þ MS-Office
□ Programming
□ Others　
Working
Period Requirement
Min. 1 yrs.
Specific
Skills

Diploma/
Certificate

Working
Location
Shanghai
B) Others：

1. Narrative Description：
(1) 负责协调所有Orange Box之间的关系
(2) 负责Orange Box某一家店的日常事务，行使店长权利
(3) 是所有Orane Box在总部的代表

2. Duties & Working Contents:
(1) 必须有零售超市的管理工作经验
(2) 对家装业务有一定的了解，熟悉家装操作流程
(3) 建议从现有的见习或储备店长中选拔

3. Interview questions:
(1) 欧倍德商场操作流程
(2) 家装中心操作流层
(3) 员工管理经验
(4) 销售、库存分析
(5) 顾客服务。开拓分析

5. Performance Review:

Job Description

Job Title
Store Management Assistant Manager
Job Code
SZ-SO-AS-02
Dept./Division
Store management/Store Operation
Report to
Operation Direktor
Salary Level

Prepared Date

Job Holder

1. Qualification
A) Basic：
Sex

þ Male
□ Female
□ Not Care
Marital
Status
þ Married　
□ Unmarried
□ Not Care
Age
Between 30
and 45
Residence
□ Local
□ Non-Local　
þ Not Care
Education
Min. Education Level：
College
Major
English,
Administration,
or Management
English
Requirement
þ Very Good　
□ Average
□ Not Care
PC Skill
þ MS-Office
□ Programming
□ Others　
Working
Period Requirement
Min. 8 yrs.
Specific
Skills

Diploma/
Certificate

Working
Location
Shanghai
B) Others：

1. Narrative Description：
To be responsible for all the occurrences in the store.

2. Duties & Working Contents:

Organization Structure:
Ø To build up and adjust the whole organization of the store and update the organization structure according to the practical need;
Ø To prepare the organization handbook and operation procedures;
Merchandising:
Ø To monitor our merchandising data base and refresh it according to the survey of the customers demand;
Ø To be sure that OBI offers a logic range of products for our customer need;
Ø To pass the know-how of the OBI operation and management
Ø To supervise the operational activities of the store.
Promotion:
Ø To instruct the operation managers in preparing promotional activities such as the entrance zone, the cashier area, the pallet street and the training area;
Ø to follow the promotional activities;
Team Management:
Ø To be self-managed and be the model for the Store-and-Floor Managers and staff;
Ø To motivate the Store-and-Floor Managers of the store so as to form the OBI culture .

3. Job Relation:
Internal: the Head-office depts. the stores

External: the suppliers, the relevant government bureaus.

5. Performance Review:

OBI Job Description/HR/Confidential 11 25-3-18