西餐厅服务英语.doc

English for Western Restaurant西 餐 厅 服 务 英 语Part One: Words and vocabularies 单词与词汇1. Basic information 基本信息Food & Beverage Dept.餐饮部 Atrium Cafe Western Restaurant天安阁西餐厅lobby大堂 opening hours / business hours营业时间 reservation预订hostess咨客 busboy / busgirl男/女传菜员 waiter / waitress男/女服务员head waiter / head waitress / captain领班 supervisor主管 manager经理chef 厨师 tour group旅行团 guide导游 coupon餐券table餐桌 kitchen厨房 cook烹饪 food / meal食物a la carte散点 buffet自助餐 table dhote套餐 no smoking请勿吸烟menu菜单 drink list酒水牌 take your order点菜breakfast早餐 lunch午餐 supper晚餐 dinner正餐bill / check账单 pay the bill买单 15 percent service charge 15%服务费free of charge免费 complimentary免费赠送的 pack打包cash现金 credit card信用卡 swipe刷卡 room account房账discount折扣 change零钱 invoice发票 signature签名air-conditioner空调 toilet洗手间 lift / elevator电梯 escalator扶手电梯recommend推荐 complain投诉 damage损害 compensate赔偿2. Cutlery, flatware, silverware 餐具bowl碗 chopsticks筷子 spoon勺 knife餐刀 fork餐叉glass玻璃杯 wine glass葡萄酒杯 teacup茶杯 beer mug啤酒杯plate / dish碟子 tray托盘 napkin餐巾 tissue纸巾 toothpick牙签3. Breakfast 早餐milk牛奶 yogurt 酸奶 soya milk豆浆 bread面包 butter黄油egg鸡蛋 boiled egg煮蛋 omelette蛋卷 scrambled egg炒蛋fried egg煎蛋 sunny-side up单面煎蛋 over easy双面煎蛋ham火腿 sausage香肠 bacon熏肉 fried rice with egg蛋炒饭sandwich三文治 spaghetti意粉 Malaysian chan keuy teow马来炒贵刁steamed stuffed bun包子 steamed bun馒头 noodle面条 rice米饭dumping饺子 porridge / gruel / congee粥 rice congee / plain porridge白粥4. Soup 汤soup of today例汤 Cream of mushroom蘑菇忌廉汤 Russian borsch罗宋汤5. Sea food 海鲜fish鱼 shrimp / prawn虾 crab蟹 oyster生蚝 salmon三文鱼6. Meat 肉类pork猪肉 beef牛肉 mutton羊肉 chicken鸡 duck鸭 goose鹅beef steak牛排 pork chop 猪排 lamb chop羊排7. Vegetable & salad 蔬菜和沙律lettuce生菜 tomato番茄 cucumber黄瓜 broccoli西兰花 potato土豆Seasonal green salad 田园蔬菜沙律 Chefs salad 厨师沙律 8. Water 水hot water / boiled water开水 iced water冰水 ice cube冰块mineral water矿泉水 soda water苏打水 tonic water汤力水9. Coffee, tea, and other drinks 咖啡、茶和其它饮料white coffee加奶的咖啡 black coffee不加奶的咖啡 ground coffee现磨咖啡black tea红茶 green tea绿茶 Lungching green tea龙井茶chrysanthemum tea菊花茶 jasmine tea茉莉花茶 Puer tea普洱茶oolong tea乌龙茶 Tie Guanyin tea铁观音茶 milky tea / tea with milk奶茶Coco-Cola可口可乐 Zero Coke零度可乐 Seven-up七喜 Sprite雪碧coconut juice椰子汁 orange juice橙汁 herbal tea凉茶 ice cream冰淇淋10. Juice 果汁watermelon juice西瓜汁 fresh orange juice鲜橙汁 apple juice苹果汁papaya juice木瓜汁 carrot juice胡罗卜汁 tomato juice番茄汁11. Alcohol 酒Chinese spirit / Chinese liquor中国白酒 imported wine / foreign wine洋酒beer啤酒 Tsingtao Beer青岛啤酒 Heineken Beer喜力啤酒Guinness Stout健力士黑啤 Carlsberg嘉士伯啤酒 San Miguel生力啤酒red wine红葡萄酒 champagne香槟酒 chilled冰镇的 on the rocks加冰块12. Condiment, seasoning, dressing 调味料sugar糖 soy sauce酱油 vinegar醋 salt盐 pepper胡椒粉chilli辣椒 mustard芥末 curry咖喱 chilli oil辣椒油 oyster sauce蚝油ketchup番茄酱 salad dressing沙律酱 wasabi青芥辣13. Taste, flavour 味道delicacy佳肴 delicious / tasty可口的 nutritious有营养的 fresh新鲜的sour酸 sweet甜 bitter苦 hot辣 salty咸的 thin淡的tender嫩的 hard老的/硬的 raw生的 cold冷的 hot热的14. Method of cooking 烹饪方法stir-fried炒 pan-fried煎 deep-fried炸 steamed蒸 blanched白灼Part Two: Useful expressions 实用表达1. Greeting a guest 迎候客人1.1 Good morning, sir. welcome to Atrium Caf Western Restaurant.早上好！先生。欢迎光临天安阁西餐厅1.2 Good evening, miss. How many people? 晚上好！小姐。请问几位？1.3 A table for three? / Just the two of you? 你们是三位吗？ / 你们就两位吗？2. Leading a guest 引领客人2.1 The dining area for tour groups is over there. 团队用餐区域在那边。2.2 This way, please. 这边请。2.3 Where would you like to sit? 你们想坐哪里？2.4 Is this table okay? 这张台可以吗？ 2.5 Please take a seat. / Please be seated. / Sit down, please. 请坐！2.6 There is only one table left at this moment. Will you take it? 现在只有这张台剩下，可以吗？3. Taking an order 点菜3.1 Would you like to have buffet or a la carte? 您要吃自助餐还是散点？3.2 Heres the menu, please have a look first. / please take a look first. 这是菜单，请先看一下。3.3 May I take your order now? 现在可以点菜吗？3.4 What drinks would you like to have? 你们想要喝点什么？ 3.5 What else would you like to have? / Anything else? 你们还要点些别的吗？ / 还要别的吗？3.6 May I repeat your order? / Let me repeat your order. 我重复一下你们点的菜。4. Serving a guest 服务客人4.1 May I help you, sir? 有什么可以帮到您？4.2 Heres your tea. ( beer / juice / wine ) 这是您要的茶（啤酒 / 果汁 / 葡萄酒）4.3 Your food will be served soon. ( in a few minutes. ) 您的菜马上就会送过来。（几分钟后）4.4 Just a moment, sir. I will go to the kitchen and hurry your order up. 请稍等，先生。我去厨房催催您的菜。4.5 Please enjoy it. 请慢用！4.6 Excuse me, shall I remove this glass? / May I take it away? 打扰一下。这个杯子可以撤掉吗？/ 这个可以拿走吗？4.7 Would you like another bottle of beer? / One more cup of coffee? 你们需要再来一瓶啤酒吗？ / 再来一杯咖啡？4.8 You are welcome. 不用客气！5. Complaining about a problem 投诉问题5.1 The fish doesnt taste right. It seems that its not fresh. 这个鱼味道不对，好像不新鲜。5.2 The glass is a little bit dirty. Please change another one for me. 这个杯子有点脏。请帮我换一个。5.3 Sorry. I have made a mistake. / Sorry for my mistake. 对不起，我搞错了。5.4 I will ask our manager to come and take care of your request. 我叫经理过来处理您的事情。6. Paying a bill 买单6.1 Excuse me, did you ask for your bill? 打扰一下！你们要买单吗？6.2 Heres your bill and the total is 294RMB. It includes a service charge of 15% 这是您的账单。总数是294元，包括了15%的服务费。6.3 How would you like to pay your bill? in cash, by credit card or sign for it? 您怎么付账？用现金、刷卡还是签单？6.4 Can I put the charge on my room account? / Can put it on my tab? 我可以挂房账吗？6.5 Please sign your name on the bill. 请您在账单上签名。6.6 Heres your change and invoice. / Keep the change. 这是找您的零钱和发票。 / 不用找了。Part Three: Dialogue ( Serving guests in western restaurant 服务西餐客人)Waiter: Good evening, sir. Welcome to Atrium caf Western Restaurant. Do you have you a reservation?先生，晚上好！欢迎光临西餐厅。请问有预订吗？Guest: No. 没有。Waiter: Just the two of you? 就你们两位吗？Guest: Yes. 是的。Waiter: This way, please. Is this table all right? 这边请。这张台可以吗？Guest: Ok. We will take it. 可以，就要这张。Waiter: Heres the menu, sir. Please have a look at it first. 先生，这是菜单，你们先看一下。Guest: Thank you. 谢谢。Waiter: May I take your order now, sir? 先生，现在可以点菜吗？Guest: Yes. Wed like to have a Seasonal Green Salad, two Cream of Mushroom Soups,two T-Bone Steaks, one Club Sandwich and one Malaysian Chan Keuy Teow.好的。我们要一份田园蔬菜沙律、两份忌廉蘑菇汤、两份T骨牛扒、一份公司三文治、一份马来炒贵刁。Waiter: What salad dressing would you like to have, sir? We have French, Thousand Island, Oil & Vinegar and Mayonnaise Dressing. 先生，需要什么沙律汁。我们有法汁、千岛汁、油醋汁和白汁。Guest: Thousand Island Dressing, please. 要千岛汁。Waiter: How would you like your steaks cooked? Medium well or well done? 牛扒要几成熟？七成还是全熟？Guest: Medium well, please. 七成熟。Waiter: Would you like to order a wine to go with your meal? 需要点瓶红酒来配餐吗？Guest: No. Give us two cups of coffee. 不用。给我们两杯咖啡就可以了。Waiter: Anything else, sir? 还需要别的什么吗，先生？Guest: No. Thank you. 不用了，谢谢。Waiter: All right, sir. Let me repeat your order. one Seasonal Green Salad with Thousand Island Dressing, two Cream of Mushroom Soups, two medium well T-Bone Steaks, one Club Sandwich, one Malaysian Chan Keuy Teow and two cups of coffee, right?好的，先生。我复一下你们的点单。一份田园蔬菜沙律配千岛汁、两份忌廉蘑菇汤、两份七成熟T骨牛扒、一份公司三文治、一份马来炒贵刁，两杯咖啡。没错吧？Guest: Yes. 没错。Waiter: Just a moment, please. Your food will be served in a few minutes. 请稍等，你们的食物稍候就会送过来。 ( A waiter is serving the guests ) 服务员在服务客人Waiter: Here is your Seasonal Green Salad with Thousand Island Dressing, please enjoy it. 这是你们的田园蔬菜沙律，配千岛汁。请慢用！Guest: Thank you.谢谢。( When the guests have finished their meal ) 当客人用完餐Guest: Excuse me. May I have the bill? 服务员，买单。Waiter: Yes, sir. Just a momentHere is your bill. 好的，先生，请稍等。这是你们的账单。Guest: Is it includes a service charge of 15%? 账单有含15%的服务费？Waiter: Yes, sir. It includes a service charge of 15%. How would you like to pay the bill, in cash or by credit card? 是的，先生。是含有15%的服务费。请问你们怎么付账？现金还好刷卡？Guest: By credit card. 刷卡。Waiter: Here is your credit card, the sales slip and the invoice. 这是您的信用卡、小票单和发票。Guest: Thank you. 谢谢！Waiter: How did you like your meal, sir? 先生，你们觉得食物怎么样？Guest: Good, thank you. 挺好，谢谢！Waiter: Thank you, sir. Thank you for coming. Welcome again. 谢谢，先生。谢谢光临，欢迎再来。