西餐宴会服务知识问答题.docx

西餐宴会服务知识问答题及参考答案

（一）
1. Translate the following into English：（汉译英）
我们这儿提供欧式早餐、美式早餐，你喜欢哪一种？
We serve Continental breakfast American breakfast. Which would you like ?

2. Answer the following question：（问答）
What should you do if you spill a beverage or some soup on a guest’s clothes?
A. Apologize first.
B. Give the guest two or three solutions to choose from.
C. Comply with the guest‘s request（free laundry）
D. Apologize again.（thank the quest for understanding）.

3. Answer the following question：（问答）
How many styles of western food service are there?
English style, Russian style, American style and French style.

（二）
1.Translate the following into English：（汉译英）
我们提供各式果汁：西红柿汁、橙汁、菠萝汁，请问您喜欢哪一种？
A variety of fruit juices are served here, we have tomato juice, orange juice, pineapple juice. What is your preference？

2. Answer the following question：（问答）
what should you do if a guest gives you something as a souvenir？
A. Say thanks first.
B. Refuse it in tactful way.
C. If the guest insists, accept it and hand it over to the management.

3.Answer the following question：（问答）
What are the most common seating arrangements for western banquets?（Fore at least）
U shape, T shape, I shape, E shape, 回shape,－－shape

（三）
1.Translate the following into English：（汉译英）
我们提供以下饮料：软饮、鸡尾酒、葡萄酒、威士忌、白兰地
We provide the following：soft drinks, cocktails, wines, whiskeys,
Brandies or liqueurs. Which would you like?

2.Answer the following question：（问答）
what should you do if a quest complains about the quality of the food?
A. Check the food first.
B. Report it to the chef or supervisors.
C. Make a substitution sonable explanation.

3.Answer the following question：（问答）
What is French service?
The waiter stands on the left side of the questsand serves guests holding a tray with a serving spoon and a fork on it.
He starts serving by offering the food form left side of them, and lets the quests serve themselves.

（四）
1.Translate the following into English：（问答）
早餐包括著煮蛋、炒蛋、煎蛋、卧蛋，您要哪一种？
Breakfast contains boiled eggs, scrambled, fried or poached eggs.
What is your preference?

2.Answer the following question：（问答）
If the actual number of guests attending a banquet is more than the number of place reserved, what should you do?
A. Get correct information （No.of people, cover charge, backgruond of the quest etc.）form the host.
B. Make a new seating arrangement as soon as possible.
C. Ask the guests if they have any other requests.
D. Follow up accordingly.

3.Answer the following question：（问答）
What is English style service？
English service is similar to French service. Waiter serves to guests by holding a tray with；a variety of food on it according to guest’s requests and puts food on each guest’s plate .
（五）
1.Translate the following into English：（汉译英）
我们提供一分钟煮蛋、两分钟煮蛋和三分钟煮蛋，您要哪一种？
We serve one－minute eggs, two－minute eggs, three－minute eggs. How do you like your egg boiled ?

2.Answer the following question：（问答）
It is usual to serve ladies first, if the guests want some male VIPs to be served first, how do you deal with it ?
A. Follow the guest’s request.
B. Inform other service staff of the changed sequence.

3.Answer the following question：（问答）
What’s American Service ?
American service is also called“plate service”, Which means that a dish is cooked and portioned on an individual guest’s plate in the kitchen . Waiters go to the kitchen to take food back to serve each guest .

（六）
1.Translate the following into English：（汉译英）
我们有吐司、黑面包、牛角包、丹麦点心等,您要哪一种？
We serve toast, rye bread, croissant and danish, pastries.
Which do you prefer？

2. Answer the following question：（问答）
What do you do with objects left in a dining room by a guest after a meal ?
A. Try to find the guest .
B. Report to the assistant manager .
C. Hand it over to the lost－found room and record it .

3. Answer the following question：（问答）
Which of the following items is American food ?
A. Shashlik of lamb . （Russian）
B. T－Bone steak . （American）
C. Chicken a Caking . （English）

（七）
1.Translate the following into English ：（汉译英）
我们有各种水果：香蕉、荔枝、菠萝、梨、西瓜、苹果、橙子等,您要哪一种?
We serve a varity of fruits：bananas，litchis, pineapples, pears, watermelons, apples and oranges . Which would you like ?

2.Answer the following question：（问答）
How do you handle a guest‘s child who is running in the dining room during a meal ?
A. Inform the child‘s parents .
B. With the permission of the child‘s parents, take the child to another room not far away form the dining－room to play games .
C. Send the child back to his parents after the banquet .

3. Answer the following question：（问答）
Which of the following items is English food ?
A.. Maryland Fried chicken （American）
B. Roast Saddle of lamb （English）
C. Baked Snail （French）

（八）
1.Translate the following into English：（汉译英）
我们提供各种热饮、热巧克力、咖啡、茶、热奶、可可,您要哪种 ?
We serve hot drinks：hot chocolate, coffee, tea, hot milk and cocoa .
What is your preference ?

2.Answer the following question：（问答）
If the beef ordered by a guest is overcooked, how do you manage this situation ?
A. Inform the kitchen .
B. Comply with the guest‘s request：change or cancel the order .
C. Prepare another dish if necessary .

3. Answer the following question：（问答）
Which of the following items is French food ?
A. Sirloin Steak（French）
B. Mixed Grill （American）
C. Beef Goulash （Russian）

（九）
1. Translate the following into English：（汉译英）
我们有肠、火腿、咸肉配煎蛋, 你要哪种？
We have sausages, ham or bacon to go with fried eggs . Which would you like ?

2. Answer the following question：（问答）
During a meal a guest has to leave the room to deal with something urgent . what should you do, as a waiter, with his food ?
A. Take the hot dish to kitcken and inform the quest near him.
B. Keep it warm .
C. When the guest comes back, serve it again .

3. Answer the following question：（问答）
Which of the following items is English soup ?
A. Onion soup （French）
B. Ox tail soup（English）
C. Moscow Borscht （Russian）

（十）
1.Translate the following into English：：（汉译英）
我们的威士忌有苏格兰的，爱尔兰的，加拿大的和美国的，您要哪种？
We provide Scotch whiskey, Irish whiskey, Canadian whiskey and American whiskey .Which do you prefer ?

2.Answer the following question：（问答）
If a guest’s fork or spoon falls onto the floor, what do you do ?
A. Pick it up for guest .
B. Tell the guest to wait a moment .
C. Come back holding a tray with a napkin and a clean fork or spoon on it .
D. Place it correctly on the table （and ask the guest if he/she has any other requests）.

3.Answer the following question：（问答）
List two items of popular Italian foods .
A. Ravioli B. Macaroni C. Pizza D. Spaghetti

（十一）
1.Translate the following into English：（汉译英）
我们提供各国葡萄酒：有法国的、意大利的、德国的，澳大利亚的和美国的,您要哪种？
We serve wines：French, Italian, German, Australian and American, What is your preference ？

2.Answer the following question：（问答）
A. Apologize .
B. Accompany the guest to a clinic or a hospital with his/her agreement .
C. Send him /her back to their room for a rest .
D. Visit the guest with flowers or call back to ask how the guest feels .

3.Answer the following question：（问答）
What are the four types of whiskey ?
A. Scotch whiskey
B. Irish whiskey
C. American whiskey
D. Canadian whiskey

（十二）
1.Translate the following into English：（汉译英）
我们有各种啤酒，生力啤、嘉士伯、卢云堡、三得力、蓝带、青岛、五星，您要哪种 ？
We serve these beers, San Miguel, Carlsberg, Lowenbrau, Suntory, Blue Ribbon, Tsing Tao and Five star . Which would you like ?

2.Answer the following question：（问答）
How do you deal with an in’toxicated guest ?
A. Discontinue serving alcoholic drinks.
B. Tell the guest privately not to embarrass himself“May I bring you coffee or soft drink ?”
C. If something unexpected happens, call the manager or management .
(can be dangerous－Li Fusheng)

3. Answer the following question：（问答）
What is whiskey ?
It is a spirit distilled form a fermented mash of grain .（corn, rye, barley）
（Alcoholic content is 35%－55%）

（十三）
1.Translate the following into English：（汉译英）
我们有千岛汁、法国汁、意大利汁、油醋汁、您要哪种配沙拉 ？
We have Thousand－Island dressing, French dressing, Italian dressing, oil and vinegar . What is your preference ?

2.Answer the following question：（问答）
If a guest thinks that he/she has been overcharged, what should you do ?
A. Thanks the guest for pointing it out .
B. Ask the guest to wait while you check it with the casshier .
C. Inform the guest of the result .
D. Apologize dan resettle the bill if it was incorrect .
E. Thank the guest again .

3.Answer the following question：（问答）
What is grain ?
It is a spirit distilled form a fermented mash of grain（maize, barley, wheat, rye）flavoured with juniper berries and other ingredients（coriander, cassis…）.（Alcoholic content34%－47%）

（十四）
1.Translate the following into English：（汉译英）
这是千岛汁，您需要放在边上，还是中间 ？
This is your Thousand－Island dressing .Where do you want it, in the side or in the middle ?

2.Answer the following question：（问答）
What if a guest asks some very sensitive political questions ?
A. Reply seriously .
B. Firmly but politely I say：“I’m sorry, I am not the person authorized to answer such questions .”

3. Answer the following question：（问答）
What is cognac ?
It is a spirit distilled exclusively form the wine of the Cognac District of France .
（Alcoholic content 40% minimum）

（十五）
1.Translate the following into English：（汉译英）
今天我们提供套餐， 头盘是熏三文鱼、 洋葱汤 、主盘是烤牛肉，甜食是草莓冰淇淋。
Today we provide a set menu . The appetizer is smoked salmon or onion soup . The main course is roast beef . Dessert is strawberry ice－cream .

2. Answer the following question：（问答）
If a guest asks for some more food, what should you do ?
A. Respond immediately and tell the guest how long it will take .
B. Tell the kitcken to prepare it as soon as possible.
C. Tell the cashier to put it on the bill ?
D. Go back to the guest to inform him/her of the progress .
E. Served the food to the guest when it’s ready .

3. Answer the following question：（问答）
What is champagne ?
Champagne is a sparkling, dry, white wine originally form the region of Champagne, France .

（十六）
1．Translate the following into English：（汉译英）
我们有各种蔬菜，胡萝卜、芹菜、黄瓜、土豆、西兰花，您要哪种配牛肉 ？
We have these vegetables：Carrots, celery, cucumbers, potatos and broccoli .
Which do you prefer to go with your beef ?

2.Answer the following question：（问答）
How many ways can a bill be paid ?
A. With cash.
B. By credit card.
C. By voucher/coupon.
D. With traveler’s checks.

3.Answer the following question：（问答）
What are the three main styles of service available for banqueting
A. Open bar（for one hour or two）
B. Cash bar
C. Full bar on consumption

（十七）
1.Translate the following into English：（汉译英）
您的牛肉要几成熟？三成熟、五成熟、还是七成熟？
How do you like your beef? Rare, medium rare, medium, medium well or well done?

2.Answer the following question：（问答）
How do you deal with guests who bring in their own drinks or liquor?
A. Inform the guest of hotel policy on corkage.
B. Tell the guest corkages of different drinks.
C. Show the receipt to the guest after the banquet.

3.Answer the following question：（问答）
What is the correct temperature of white wine to be served for guests ?
8°—11°

（十八）
1.Translate the following into English：（汉译英）
我们有各种香烟，健牌、万宝路、七星、登喜路、乐福门，你要哪种？
We have cigarettes：Kent, Marllboro, Seven star, Dunhill, Rothomns .
Which would you like?

2.Answer the following question：（问答）
Sometimes, guests want to take some food from a buffet party with them, how do you handle it?
A. Guests are generally allowed to take some food home after buffet party .
B. Ask the guest which food and how much of it is requested .
C. Prepare some lunch boxed to holed the food .
D. The principle is that only food already on table can be taken along； otherwise the guests are charged extra .

3. Answer the following question：（问答）
What is the correct temperature of red wine to be served for guests?
18°－22°C

（十九）
1. Translate the following into English：（汉译英）
我们提供的西餐套餐、自助餐、烧烤、鸡尾酒会，您选择哪种方式？
We provide a set-menu dinner, buffet, barbeque or cocktail party .
What is your preference?

2. Answer the following question：（问答）
What should you do if you find that a guest is sick?
A. Ask the hotel doctor to take care of it as soon as possible.
B. Report to the direct supervisor.
C. Deal with the problem accordingly （send him/her to hospital, settle down in the hotel, ect.）
D. Inform the guest’s family members or relatives if necessary .

3. Answer the following question：（问答）
What is the correct temperature of champagne to be served for guests?
4°－8°

（二十）
1.Translate the following into English：（汉译英）
我们可安排各种座位形式，有U型、T型、E型， 你要哪种？
We can prepare different seating arrangements such as：U, T or E shape.
Which would you like?

2.Answer the following question：（问答）
What should you do if the host of a banquet is wanted on the one during his speech?
A. Ask the caller to wait a moment.
B. Tell the host’s assistant to accept the call.
C. Let the host’s assistant decide on the next step.

3.Answer the following question：（问答）
What is the correct temperature of beer to be served for guests?
4°－12°C（Australian 4°C） （English 12°C）

（二十一）
1. Translate the following into English：（汉译英）
会议座位安排要剧场形式还是其它排正式一些的形式？
Do yu want your conference seating arranged in theatre style, or something more informal?

2. Answer the following question：（问答）
How do you serve a handicapped guest at a banquet?
A. Give the hanicapped guest a convenient place.
B. Ask the handicapped guest about some special requests she/he may have.
C. Inform other service staff of necessary arrangements for this guest.
D. After banquet, accompany to guest to the exit.

3. Answer the following question：（问答）
What is the age of Brandy labeled with V.S.O ?
12－17 years .

（二十二）
1. Translate the following into English：（汉译英）
休息期间，你们需要茶、咖啡和点心吗？
Do you need coffee, tea and cookies at the break?

2. Answer the following question：（问答）
What should you do if a guest asks for more sounvenirs prepared by the host?
A. Tell the guest the details of the rules made by the host.
B. If guest insists, allow the host to make a decision.

3. Answer the following question：（问答）
What is the age of Brandy labeled with X.O ?
40－45 years.

（二十三）
1.Translate the following into English：（汉译英）
我们有本地产的葡萄酒：青岛意斯林、长城白、王朝,你要哪种？
We provide some local wines：a Reisling, Great Wall and Dynasty. What is your preference？

2.Answer the following question：（问答）
What should you do if a guest ask you to buy a pack of cigarettes?
A. Ask the guest which brand of cigarettes he/she prefers.
B. Ask the guest if he wants to pay cash or put it on his bill.
C. Show both the cigarettes & the receipt to t