First Class头等舱Economy Class经济舱 Business Cl.doc

First Class头等舱 Economy Class经济舱 Business Class商务舱
Economy Excursion Class经济舱旅游票
Non-Transferable不可转让 Non-Refundable不可退
Confirm确认 Re-confirm 再确认
Group ticket团体票 Discount Ticket

民航商务英语
接听电话：
Hello, this is Shenzhen Airlines Booking Office, can I help you?
您好！这是深圳航空售票处，有什么可以帮到您的呢？
Hello,whatcanIdofoyou? 您好！有什么可以帮到您吗？

旅客常见询问方式

I d like to book a seat from __ to __ on Jul 30th
我想订一张7月30日从深圳到北京的机票。
Can you help me to check the flight from__ to __ on Jul 30th.
可以帮我查一下7月30日从深圳到上海的航班吗？

Can you show(tell) me the information of the flight ZH795?
能告诉我ZH795的航班信息吗？
I’d like to leave for Beijing on Jul 30th,can you check the flight
我想7月30日去北京，你可以帮我查一下航班吗？
How long does the trip take from Hongkong to New York? 从香港到纽约的航班要飞多久？

回答的方式：
Please hold on for a moment, let me check for you. 请不要挂电话，我马上为您查询。
Wait a monent please,I`ll check for you right now. 请稍等，我立即帮您查询。

介绍航班：
what time are you going to leave? 您想要什么时间出发的呢？
Flight ZH9787 leaves___ at 11am and arrives __at 4pm.ZH9787 航班上午11点起飞，下午4点到达。
There are 4 air companies operates(flies) in this line, Air China/China Southern Airlines/China Eastern
Airlines/Shenzhen Airlines,which one do you like?
这条航线有4家航空公司在飞，国航，南航，东航，深航，请问您
要哪家公司的航班？
The flight which takes off at 10am belongs to ZH. 上午10点起飞的航班是深航的。
The departure time of Flight CA981 is 2pm,and arrival time is 5pm of local time. The whole trip will take about 12hours.CA981
航班的起飞时间是下午2点，到达时间是当地时间下午5点。整个行程共飞了12个小时。
There are 3 flights from ShenZhen to Seoul,which one would you like? 深圳到首尔的航班共有3个，您想要哪个？

直飞、转机、经停：
直飞（It is) a direct flight.ZH795 flies to Kuala Lumpur directly. ZH795 直飞吉隆坡。

转机(Im afraid) you have to change a flight in Tokyo. （恐怕）您要在东京转机。
There`s a transfer in Ho Chi Minh City. 在胡志明市转机。

经停There is a stopover of 2 hours in Nanjing.
在南京经停2 小时。

无座位：
I am sorry to tell you that all seats are sold out/booked up in this flight.
很抱歉，这个航班都没座位了。

有座位：
Yes,there are seats available. 是的，有位置。

帮旅客作候补：
有的航班可以作候补，这时可以向旅客询问：
Can I put your name in the waiting list?
我把您的名字列入候补名单，可以吗？
但是为了保险起见，在做了候补之后，最好建议旅客定妥一个座位：
Just in case there is no cancellations, can I put you on the flight ZH9801？

舱位级别：
Would you like to fly in business class? 公务舱可以吗？
We just have first class on this flight now, is that ok? 这个航班只有头等舱了，可以吗？
Office phone number fax number

Hello, this is Shenzhen Airline Booking office, what can I do for you?
您好！深航售票处，有什么可以帮到您的吗？

S: Yes, I’d like to leave for London from Hongkong next Monday, could you check the flight forme?By the way, I want to fly in British Airways and take off in afternoon..
我想下周一从香港到伦敦，能不能帮我查一下航班。
我想要英航下午起飞的航班。

OK, please hold on for a moment, I’ll check for you.
好的，请稍等，我帮您查。(……..)

Thank you for waiting,sir.The flight BA032 takes offat 15:35 on 16Aug and
arrives in London at 21:00 in local time, however, we just have first class in this flight now, is that ok?
您好先生，感谢您的等待，BA032 8月16日下午15：35起飞，当地时间21：00
到达伦敦。可是，现在只有头等舱，可以吗？

S: Oh, that’s too expensive for me, how about the next flight?
O:all seats are booked up on next flight BA036. BA036全部订满了。

S: And is there any other flight?
那还有没有别的航班呢？

O: Im afraid not.
恐怕没有别的班机了。

However, I suggest you take the flight BA030 on Tuesday morning.
我建议您订下周二早上BA030的航班

And meanwhile, we can put your name in the waiting list of BA036.
同时我们帮您做BA036航班的候补

So if there is a cancellation, you can get a seat in it. Is that all right?
如果有旅客取消您就可以拿到位子了，好吗？

O: So could you tell me your full name in your passport?
您能否告诉我护照上的全名呢？

S: George Smith.G-E-O-R-G-E S-M-I-T-H.
乔治史密斯，
G-E-O-R-G-E S-M-I-T-H
O: Thank you Mr.Smith, and please leave us your phone umber for connecting.
谢谢您史密斯先生，请留下您的联系电话。
O: And your address please, we will send the ticket to you free of charge.
您的地址？我们可以免费送票的。

O: Thank you Mr.Smith. Now you have made a reservation on BA030 on 17Aug and also your name is in the waiting
list of BA036. We will connect to you in time if there is a cancellation. All right?
谢谢！现在您订的是8月17日的BA030航班，同时还候补了BA036的航班。如果BA036
有人取消我们将马上通知您，好吗?
场。

关键词汇
take off起飞 figure计算arrival time到达时间
first class头等舱budget class计划经济舱
reservation/book订位flight航班 recommend 推荐，介绍
stopover经停Definite限定的，明确的
Issue 开票，发行reserve预定，保留
cancellation 订座取消
booked up/sold out 售完
frequent passenger常旅客
contracted client 协议客户