秘书英语.pptx

Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Company Logo,#,Click to edit Master title style,secretary,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,#,English for Secretary,How to be a competent secretary?,Loyalty,C,onscientiousness,（责任心）,I,nitiative,Be adept at writing,Be tactical,and,charming,Go,od sense,of,dress,Psychological insight,T,eam,spirit,Etc,.,Office Supplies,秘书英语,Company Logo,Contents,办公室英语,接打电话,接待,办公室英语,To Use Office Facilities,Put this plug in the socket.,把这个插头插到插座上。,Place the original face down.,复印面朝下。,Press the number button according to the copies you need.,根据复印所需数量按数字按钮。,I suggest you use the desk calculator.,我建议你使用台式计算器。,How does this duplicator work?,这台复印机怎么用？,Clips are devices for holding papers together.,回形针是用来夹文件的用具。,Our fax machine is being serviced.,我们的传真机正在维修。,The display should be cleaned frequently.,显示器应该经常清洁。,This kind of battery is used for remote controls.,这种电池是用在遥控器里的。,The power consumption is 700 watts when it is operating and 30 watts when standing by.,运行时功耗是,700,瓦特，待机时是,30,瓦特。,The dimension of this duplicator is 115 by 400 by 300 millimeters.,这种复印机的尺寸是,115X400X300,毫米。,This duplicator has a good radiating system.,这个复印机的散热效果很好。,This model of computer has three USB,interfaces.,这种型号的计算机有三个,USB,接口,1-1 Printing and Copying,Scene:The secretary is helping the new clerk print out a,document,.,A=New Clerk B=Secretary,A:Can you help me with this printer?,B:Yes.What,s wrong?,A:I want to print out a document.But it doesn,t work.,B:Did you press the print button?,A:Yes,I did.,B:Did you put some paper in the printer?,A:Yes,I did it too.,B:Oh,I got it.The power isn,t switched on.You must press,this button on the printer before you start printing.,A:I haven,t seen it.By the way,what,s the usage of the,built-in cupboard?,B:Oh,it is reserved for storing stationery.,Scene:The secretary is teaching the new clerk to use the copy machine.,A=New Clerk B=Secretary,A:Excuse me.Do you mind if I pick your brains?,B:My pleasure.,A:Could you show me how to use this copy,machine?,B:Sure!What do you want?,A:I,d like to reduce this,please.,B:How small would you like it?,A:Let,s try reducing it by one third.Just try one,page and let me see.,B:OK.How,s this?,A:That,s good.Now I can try it once.,接打电话,Answering an acquaintances phone,Answering an strangers phone,Call transferring,Answering the phone for your boss,Taking messages,Company Logo,2-1 Answering Telephone,Scene1:Answering an Acquaintance,s Phone,William Jackson is Mr.Brown,s friend,Li Ying is Mr.Brown,s secretary,，,she is answering Mr.Jackson,s telephone now.,Secretary:Good morning,Mr.Brown,s office,Li Ying,is Speaking,his secretary.,Jackson:Good morning,this is William Jackson.May,I speak to Mr.Brown for a moment,please?,Secretary:Morning,Mr.Jackson.Just a moment and,I,ll connect you.,(,转内线,),Mr.Brown,Mr.Jackson is on the line.,Brown:All right,put him in.,Scene2:Answering a Stranger,s Phone,Li Ying is Mr.Brown,s secretary in BBK Company,，,she is answering the telephone from Hughes Ford in SSE company,who wants to know if Mr.Brown is interested in importing computer to China.,S:Good morning,BBK Company,Li Ying is speaking.,F:Good morning,I,d like to speak to Mr.Brown,please?S:Who shall I say is calling,please?,F:My name is Hughes Ford and I work for SSE company,of Shenzhen.,S:Can you tell me what you wish to speak to him about?,F:We want to import computer to China,and we want to,know if you are interested in?,S,：,I see,thank you very much,Mr.Ford.Just a moment,please转内线,),Mr.Brown,Mr.Ford of SSE is calling.He says,he wants to know if you are interested in,importing computer to China.,B:I see.Put him in.,S:Yes,Mr.Brown.(To Mr.Ford)Mr.Ford,I,m,very sorry to have kept you waiting.I,ll connect,you with Mr.Brown.,Scene 3:Call Transferring,Li Ying is Mr.Brown,s secretary in BBK Company,，,she is answering the telephone from Hughes Ford in SSE company,who wants to talk about the tin supply handled by the Sales Department.,S:Good morning,BBK Company,Li Ying is speaking.,M:Good morning,this is Shanghai YHE Company.I,am calling your company about tin supply.,S:The tin is handled by the Sales Department.Shall I,transfer your call?,M:Yes,please.,S:May I have your name?,M:My name is Karl Mack.,S:Thank you very much,Mr.Mack.One moment,please.,（告诉总机）,Please transfer this call to the Sales Department,Mr.Mack of Shanghai YHE company is calling about the tin.,某人在线,接进来,请问怎么称呼,/,请问我怎样向他通报您的姓名？,抱歉让您就等了,总机，请将此线转到销售部。,Scene4:Answering the Phone for Your Boss,Li Ying is Mr.Brown,s secretary in BBK Company,，,she is answering the telephone from Mass,who wants to talk with Mr.Brown,but he is at a meeting now.,S:Good morning,BBK Company,Li Ying is speaking.,M:Good morning,Ms Li.My name is Mass.Can I speak,to Mr.Brown,please?,S:I,m sorry,I,m afraid Mr.Brown is at a meeting now.,Could you tell me what you wish to speak to him about?,M:I only want to speak to Mr.Brown.,S:I,m sorry,Mr.Mass,the meeting is scheduled to end at,11:30 am.May I ask Mr.Brown to call you as soon as,the meeting is over?May I have your phone number or,a message so that he can call you?,M:The telephone number here is 84565511,thank you,Ms.Li.Goodbye.S:Goodbye.,Scene 5:Answering the Phone for Your Boss,Secretary,:Good morning,BBK Company,Li Ying is speaking.,Nathan,:Good morning.My name is Nathan and work for HSH Company.I,d like to speak to Mr.Brown,please?,Secretary,:I,m sorry,Mr.Brown is tied up at the moment.Could you tell me what you wish to speak to him about?,Nathan,:About an urgent matter.,Secretary,:I,m sorry,Mr.Brown is on another line.Would you please hold the line for a moment,or shall I have him call you as soon as he is through?,Nathan,:Well,the telephone number here is 6 x x x x x x x,thank you.Bye-bye.,在开会,会议计划结束时间是,会议一结束就给您回电可以吗？,可以留下您的电话号码吗？,老板现在正忙,/,事务缠身,关于一件紧急的事,老板正在接另一个电话,他通话完毕后就会尽快打给您,I,m afraid that he,s not available at the moment.,抱歉，他现在不能接电话。,2.I,m sorry,Mr.Wang is in a meeting right now.,抱歉！王先生正在开会。,3.I,m sorry,Mr.Wang is away on a business trip.,抱歉，王先生出差去了。,4.Would you mind calling again later.,您可以晚一点再打来吗？,5.Could you call back in thirty minutes?,您能三十分钟后再打来吗？,6.I think that covers everything.,我想就是这些了。,7.Please call back around two o,clock.,请两点左右再打来。,8.I will ask her to call you back as soon as she is free.,我会转告她一有空就打电话给你。,2-2 Taking Messages,Scene1,:,Leaving and Taking Messages,Mr.King,s secretary is answering the telephone from Mr.Kang Li,who wants to talk with Mr.King.But he is not in now,so the secretary takes a message for him.,A:Is that Mr.King,s office?,B:Yes,it is.Can I help you?,A:Well,this is Mr.Kang Li here.I know Mr.King is away,on a business trip at the moment,but I was wondering if,I could leave a message to him.,B:Yes,certainly.,A:I have made an appointment with him tomorrow,morning,but something urgent comes up.So I,m afraid,I,m not able to make it myself.I,ll be sending Mr.Yang,in my place.Mr.Yang is the sales representative and he,knows all about the matter.I am so sorry about the inconvenience.I,will apologize to him when he returns.,B:I see.Don,t worry,Mr.Li.I,ll tell Mr.Kang about that.Thanks for,calling.Goodbye.,A:Goodbye.,Just a moment.I didn,t get my message pad.,稍等，我把留言本拿来。,If I understand it correctly,you mean,如果我理解正确的话，你的意思是,.,May I ask what it is regarding?,请问有什么事吗？,Shall I tell Mr.Wang to prepare any material?,要不要王先生准备一些材料？,Could you repeat the last bit?,你能把最后一点再说一遍吗,?,I,m not sure what you are driving at.,我不懂你想说什么。,I miss the beginning part of what you said.,我没听到你讲的开头部分。,I,m sorry I didn,t catch your meaning.,对不起，我没明白你的意思。,Put the sentences in the right order to make a telephone conversation.Act it out with your partner,changing the parts.,Hold the line,please.,Could you leave a messageThank you.Goodbye.,Certainly.,Would you tell her Steve rang and asked her to ring back as soon as possible.,Goodbye.,All right.,Hello,Steve White speaking.May I have a word with Sheila?,Yes,of course.,Im afraid shes gone out.,Pair work and role play,Make conversations according to the situations given below,and act them out.,Mr.Lius secretary is receiving a call from Mr.Ronald of Field Company.Mr.Ronald wants to talk with Mr.Liu about an urgent thing but Mr.Liu is on the line at that moment.Mr.Ronald leaves a message to ask Mr.Liu to call him back.,1.Translating the following dialogue into Chinese.,Dialogue 1,Company Visit(M:Men W:Woman),M:Good afternoon.I,ve got an appointment with Mr.Wang in the marketing Department.,W:Good afternoon.You must be Mr.Li Ming.I am so glad to finally meet you in person after talking on the phone with you so much.,M:Yes.It will be nice to connect a name with a face.,W:Right,Mr.Wang is expecting you and asked me to send you up when you arrived.Marketing Department is on the third floor.,M:The third floor.,W:Yes.The elevator is over there.,M:That,s very kind of you,thanks.,W:Not at all.,Dialogue 1,公司来访,男：下午好！我同市场部的王先生有一个约会。,女：下午好！你一定是黎明先生。我们在电话里已,谈过多次很高兴终于有机会和你本人见面。,男：是的。能够把名字和本人对上号非常有意思。,女：这样我先生正在等你。他要我等你一到就请你,上楼去，市场部在三楼。,男：是三楼吗？,女：是的，电梯在那边。,男：非常感谢！,女：不用谢。,Dialogue 2,(M:Men W:Woman),W:Welcome to our company,Mr.Baker.,M:Thank you.Im very glad to have the opportunity to visit your company.,W:Let me give you some background about the company.Our company was set up in 1976.But it gained fame just recently.,M:Do you have a big staff of employees?,W:We have 3000employees world-wide and sales of$9560 million.,M:Your company is doing pretty well.,W:Thanks.Our position as a major textile import and export company in China,we have branches both at home and abroad.This is our sample room.,M:Just take a look at that!Isnt it incredible?They all look beautiful.,W:Thank you.Our products are of the best quality and the lowest price.Our products sell over the world.,M:Wonderful!It would take hours if I really look at everything.,Dialogue 2,(M:Men WWoman),女：贝克先生，欢迎到我们公司来。,男：谢谢，非常荣幸有机会参观贵公司。,女：先允许我介绍本公司的一些背景信息。我公司是,1976,年成立的，但最近才有了知名度。,男：公司的员工多吗？,女：我们在全球共有,3000,员工，销售额达,95,亿,6,千万,美元。,男：谢谢！作为中国主要的纺织品进出口公司，我们,在国内外都设有分支机构。这是我们的样品室。,女：瞧那边，真不可思议，他们都非常漂亮。,男：谢谢！我们的产品质优价廉，行销全球。,女：太好了！如果真要看完这些产品，要花几个小时！,1)Do you have an appointment with him?,2)I have an appointment with Mr.Song for 2:00.,3)May I ask what you wish to see him about?,4)May I have your business card,please?,5)Mr.Liu is engaged in a meeting now.,6)Let me check his agenda.,7)I,m sorry,Mr.Liu has a full schedule this week.,8)I,m sorry to have kept you waiting.,9)I have to get in touch with him as soon as possible.,10)You are a very competent secretary.,11)If you don,t care to wait,I can arrange an appointment,for you later today.,12)I,m awfully sorry.I couldn,t be of any help.,13)I,m told to get that information from every caller.,14)I,m sorry,Mr.Black has a full schedule this week15)Do you have an appointment with Mr.Li?,2.Translating the following sentences into English.,1),我来查一下他的日程安排,。,2),我约了两点钟要见宋先生。,3),对不起，刘先生本周日程已排满了。,4),我奉命询问每位来访者的来意。,5),刘先生现在正在开会呢,6),如果你愿意等,我可以在今天晚些时候给您安排个约会,。,7),请问您找他有什么事？,8),抱歉让您久等了。,9),我必须尽快与他取得联系。,10),您与李先生有预约吗？,11),您跟他约好了吗,?,12),实在抱歉，我也无能为力了。,13),能给我一张您的名片吗？,14),对不起，布莱克先生本周日程全满了。,15),你是一个很能干的秘书。,Work in pairs.What do you say on the phone.,When someone asks for your boss,and he is out?,When your friend is not in and want him to call you back?,When you call and want to speak to Mrs.Wanda Jones?,When someone calls for your boss,and he is at a meeting?,When someone calls and asks for your colleague who is in the next room.,Assignment,Thank You!,