服务指南(新英文核对)12.docx

服 务 指 南
Service Directory

总经理致词 Address from General Manager

尊敬的宾客：

欢迎您下榻玉龙国际商务酒店
在此期间，我们将本着“诚心、诚意、诚信”的态度，为您提供更加周到、热情、细致的服务！让您充分感受到“玉龙”的温馨与神奇！
人在旅途，玉龙与您同行！
商务洽谈，玉龙伴您成功！
我们真诚的欢迎您再次光临！

总经理
总经理：

Dear guest,
Welcome to stay at YULONG INTERNATIONAL COMMERCE HOTEL
During the period of your staying , we will offer thoughtful,warm and careful service with our sincere heart to you!Let you fully feel the warmth and mystery of “YULONG”
In journey,YULONG travels together with you!
In commercial discussion ,YULONG accompanies you to succeed!
Welcome to our hotel next time.

GGeneral Manager:

保护地球 从我做起 创建绿色饭店 倡导绿色消费
Establishing the green hotel initiating green consumption

您或许已经亲身感受到我们生存的环境正变得越来越令人担忧，水域污染使您可以垂钓、游泳的湖泊与河流已难以找到，而温室效应使“瑞雪兆丰年”将成为一个日益遥远的谚语。
为了保护我们的生存环境，节约资源，为了让我们与子孙后代共享的家园铺满绿色，为了使水更清、天更蓝，请参与我们的“创建绿色饭店”活动，酒店已在各区域推出一系列“绿色服务”和“绿色产品”。
Have you experienced a sense of lost at the deteriorating environment? Think of the vanishing water reserves once perfect for swimming or angling, and global warming which has in some places of our planet made show along lost friend.
To protect the living environment and respond to our governments call, we are running a campaign for green hotel. A number of green events have been set off in major service areas of the hotel and the choices are yours.

当您在餐厅就餐时，请适量点菜，我们很高兴为您提供打包和存酒服务。餐厅将向您推荐绿色食品，它们将更有益于您的健康。
Please order a proper quantity of dishes while having meals at the dining hall; It will be a pleasure for us to provide you with a packing and wine-storing service. For the benefit of you health, we recommend green food. As a rule no endangered animals are used as ingredients in our cuisine.

为了节约水资源，减少污染，通常我们将不更换可重复使用的棉织品。客房里备有卡片告示，您若需要更换可告知我们。
In an effort to reduce pollution by controlling water consumption, we no longer change the bed linen as daily routine. In case you desire a change, please use the notice card to let us know, we are very willing to do so.

我们还为您准备了无烟客房，供您选择。吸烟前，请确认是否在无烟区域。
And for the non-smokers, we offer the alternative of Non-smoking Floor. Prior smoking, please confirm whether you are at a no-smoking area.

一次性消耗品的过度使用导致污染和浪费，因此请您尽量减少使用。在未用完之前，我们将不再添加，您需要时可致电房务中心。离开客房时请您关闭客房的电器和空调，以减少能源的消耗。
Additional, we will not replace the expendable items as soap, shampoo etc. In your bathroom until they are uses up. If you wish earlier replacement, please contact the housekeeping. When leaving your room, please turn off the power switch and air-condition to save energy.

鉴于废电池对土地、水资源的严重污染，大堂设有废电池收集箱。请您将废电池放入此箱，我们将统一进行处理。
To prevent air pollution, please drop used batteries in the collecting box in the lobby for safe disposal.

感谢你的支持与配合，让我们一起保护人类共同的家园。
Thanks for your support and cooperation. Let’s protect our common family together.

我们只有一个地球，正如我们只有一双眼睛！
让我们一起努力，共同创造一个充满绿色的美好明天！
We have only one earth, just like we have only one pair of eyes.
Let’s make efforts together for a beautiful green tomorrow

前厅服务
Front Office Service

快捷方便的前厅服务
Fast & Convenient Service at Front Office

请拨/DIAL
大堂副理 Assistant Manager
58
在您逗留期间,如需任何帮助,请与 大堂副理联系.
Please contact the Assistant Manager in the lobby for any problem during your staying.

总台接待 Reception
51
位于酒店大堂,负责接待宾客，提供预订、入住登记服务。
For reception, reservation information registrations please contact the Reception in the lobby.

外币兑换 Exchange Foreign Currencies
6999
由收银台提供此项服务，请携带护照或有效身份证明办理。
This service is available at the Cashier. Please bring your passport or valid identification document for exchanging.

问讯处 Information
51
位于酒店大堂，为宾客提供咨询、留言等服务。
Located in the lobby, it offers information and message etc.

客房预订 Room Reservation
51
如欲订房或咨询请与酒店预订部联系。
For room reservation or inquiry please contact the Reservation in advance.

团队预订 Group Reservation
59
请与酒店市场营销部联系。
Please contact the Sales & Marketing Department.

结账 Cashier
6999
位于酒店大堂，负责酒店住客账务，外币兑换及账务查询。
The cashier in lobby is in charge of guest’s bills and exchange.

信用卡 Credit Cards
6999
酒店接受各种信用卡，如长城卡、金穗卡、牡丹卡、龙卡、美运通卡、大莱卡等，详情请询问总台收银处。由于银行对在酒店以信用卡方式结算有限额规定，故请采用信用卡结算方式的宾客给予谅解。
We accept some kinds of card: Such as Great Wall Card, Golden Spike Card, Peony Card, Dragon Card, and American Express Card, Dinners card etc. For the stipulation of limited amount for the credit card held by guest, we need your well understanding and close cooperation.

离店时间 Check-out Time
58
正常离店时间为中午12：00，下午6：00前退房加收半天房费，下午6：00后退房加收一天房费。若您需要延迟退房，将视当日房间需求及日租收费而定，具体请与大堂副理联系。
The normal check-out time is at 12:00am, half of room charge will be charged before 6:00pm,and a full day room rate charge after 6:00pm. We’ll charge according to each day room demand and rate for later-check out. Please contact the Assistant Manager for information.

续住 Extension Staying
51
如需续住或延期退房，请主动前往总台办理有关手续。
Please contact the Front Desk for extension or later-check out.

请拔/DIAL
保险箱服务 Safe Deposit Box
53
总台设有贵重物品寄存处，为您24小时间提供贵重物品寄存服务。
The safe deposit boxes are readily available in the Front Desk, Please contact the Front Desk if required.

客房钥匙 Room Key
51
本酒店使用先进安全的感应卡门锁，但请您留意，当超过预定时间，门锁将不能打开、若要续住，请到大堂接待处办理手续。您离店结账时，请务必把房卡交给总台。
The hotel adopts sophisticated and security inductive Card, the card will not work over the period of validity. If you want to extend your staying, please contact the Front Desk in the lobby. Hen you check-out, please return the key to the Front Desk.

行李服务 Baggage Service
53
酒店为宾客提供免费行李服务，如需协助运送或寄存行李，请与礼宾部联系。
Please contact the Concierge for baggage handing or storage.

雨具服务 Rent/Keep an Umbrella
53
如需保存或租用雨具,请与礼宾部联系。
For storage or renting an umbrella, please contact the concierge.

信函邮件 Mail Service
53
如有信函邮件，礼宾部将及时通知并转交于您；如果您需邮寄信函、邮件的，请与商务中心联系。
If there is any mail for you, the Concierge will inform you and pass it to you in time, if you want to mail letter, please contact the business center.

残障人士服务 Service For Handicapped Guests
53
酒店备有残障人士专用客房、轮椅及专厕，专为残障人士服务。如需要这方面的服务，请与礼宾部联系。
Special rooms, wheelchairs and special toilets are available for the handicapped guests. Please contact the Concierge for any requests.

宠物 Pets
58
所有宠物皆不准带入酒店，不便之处，本酒店谨表歉意。
All the pets are not allowed to stay in the hotel, please forgive us if we take the trouble to you.

电话亭 Phone Box
52
位于一楼大堂，备有IC卡电话及酒店内部电话，欢迎使用。
Located in the Labby on the 1st floor, it’s equipped with IC card phone and hotel interior telephone.

商务中心 Business Center
52
位于酒店一楼，为宾客提供打字、传真、复印、国内/国际直拨电话、上网、票务等服务。
营业时间：07:30--22:30
Located on the first floor providing you with Type, Fax, Copy, Call Service and Wide Band Internet Service, Ticket etc.
Operation Hours: 07:30am--22:30pm

商务中心会议室 Business Conference Room
52
位于商务中心，为宾客提供商务洽谈及临时办公场地。
Located in the Business Centre, it offers you executive conference place and wide.

精品商店 Kiosk
6803
位于酒店一楼商场,为宾客提供日用品、食品、土特产、服装、工艺品等。
营业时间：07：30-22：30
Located on the first floor, offering some kinds of daily commodities, foods, local specialty, costume and art-crafts.
Operation Hours: 07:30am-22:30pm

行政酒廊 Executive Lounge
8918
位于酒店九楼，为宾客提供会客、阅读、下午茶等服务。
营业时间：10:00 — 22:00
Located in the ninth floor, offering visiting、reading and afternoon tea.
Operation Hours: 10:00 — 22:00

预订电话 Reservation Tel
0
0086-573-87587888 0086-573-87587666 传真FAX：0086-573-87587999
酒店网址：HOTEL WEBSITE

客房服务
Housekeeping Service

温馨舒适的客房服务
Warm & Comfortable Housekeeping

各类客房108间（套）,房型齐全，温馨舒适
配有进口洁具、精美家私、高档彩电、卫星电视、国内国际直播电话、
独立调节温控器及客房小酒吧等。
还配有人性化豪华的行政楼层让您尽享居住新概念，
是极具品味之休闲度假的理想首选
We have about 108 guestrooms with complete styles,
Nobleness and comfort, which is furnishes with imported sanitary
Apparatus, fine furniture, high grade color TV,
Satellite television, direct dialing,
individual temperature controller and mini-bar, etc.
Our humanly equipped executive rooms will give you a happy staying here.
It’s really a good choice for resort and travel people

Price list for the compensation of the room property

Goods Price RMB
Down guilt (L)
550.00
Down guilt (S)
450.00
Leaning pillow
50.00
Holding pillow
130.00
Mattress (L)
120.00
Mattress (S)
80.00
Towel at the end for the bed (L)
200.00
Towel at the end for the bed (S)
150.00
Sheet (L)
150.00
Sheet (S)
120.00
Pillow cover
40.00
Quilt cover (L)
300.00
Quilt cover (S)
250.00
Towel
20.00
Face towel
10.00
Bath mat
25.00
Bath towel
80.00
Towel Basket
55.00
Bath robe
200.00
Shower Curtain
50.00
Laundry bag
15.00
Skid Resistant
30.00
Mirror
120.00
Cloth brush
15.00
Shoe lifter
15.00
Basket for shoes
50.00
Clothes rack for suit
30.00
Clothes rack for shirt
15.00
Clothes rack for skirt
15.00
Soap dish
35.00
Vase in the washing room
50.00
Crystal ashtray (L)
90.00
Crystal ashtray (S)
40.00
Glass ash tray
25.00
Mini tray
55.00
Tissue box
50.00
Electric water kettle
130.00
Service Instruction
100.00
Sofa
950.00
Picture
88.00
Garbage can
80.00

Goods Price RMB
Tea caddy
40.00
Coffee cap and coaster
30.00/20.00
Coffee spoon
10.00
Gargle cap
50.00
Cap for cold drink
20.00
Tea cup
50.00
Ice pail its clamp
400.00/50.00
Luggage rack
500.00
Reading chair
200.00
Foot bench
300.00
Desk lamp
200.00
Bed lamp
100.00
Floor lamp
400.00
Scar on the furniture (per/centimeter)200.00
Scar on the carpet (per/centimeter) 200.00
Spot of the carpet (per/centimeter) 100.00
Refrigerator
650.00
Safe-box
350.00
Liquid Crystal Computer
5000.00
Telephone
450.00
Phone in the washing room
200.00
Television
5000.00
Liquid crystal television
6000.00
Remote controller
100.00
Hair dry/bag
200.00/50.00
Glass weighbridge
150.00
Stationery scissors
10.00
Correction fluid
5.00
Pencil sharpener
5.00
Ruler
3.00
Note clamps
30.00
Yellow pages
200.00
Electric torch
30.00
Basket for cloth
150.00
TV stand
1000.00
Bedstard
450.00
Writing Table
900.00
Tea table
450.00

房内物品赔偿价目表

品名
赔偿价(元)
鹅绒被(大)
550.00
鹅绒被(小)
450.00
靠枕
50.00
抱枕
130.00
保护垫(大)
120.00
保护垫(小)
80.00
床尾巾(大)
200.00
床尾巾(小)
100.00
床单(大)
200.00
床单(小)
120.00
枕套
30.00
被套(大)
300.00
被套(小)
150.00
毛巾(面巾)
20.00
方巾
10.00
地巾
25.00
浴巾
80.00
毛巾篮
55.00
浴袍
200.00
浴帘
50.00
洗衣袋
15.00
防滑垫
30.00
美容镜
120.00
衣刷
15.00
鞋拔
15.00
鞋框
50.00
西装衣架
30.00
衬衣衣架
15.00
裙架
15.00
皂碟
35.00
卫生间花瓶
50.00
水晶烟缸(大)
90.00
水晶烟缸(小)
40.00
玻璃烟缸
25.00
迷你托盘
55.00
面巾纸盒
50.00
电热水壶
130.00
服务指南
100.00
沙发
950.00
画
90.00
品名
赔偿价(元)

垃圾桶
80.00
茶叶盅
30.00
咖啡杯/碟
30.00/20.00
咖啡勺
10.00
漱口杯
10.00
冷水杯
10.00
茶杯
1000
冰桶/夹
300.00/50.00
行李架
500.00
写字椅
200.00
搁脚凳
300.00
台灯
200.00
床头灯
100.00
落地灯
400.00
家具烟疤 (每厘米) 200.00
地毯烟疤 (每厘米) 200.00
地毯污渍 (每厘米) 100.00
冰箱
1200.00
保险箱
350.00
液晶电脑
5000.00
电话机
450.00
洗手间挂机
100.00
电视机
2500.00
液晶电视机
6500.00
遥控器
100.00
吹风机/袋
200.00/50.00
玻璃地秤
150.00
文具剪刀
10.00
修正液
5.00
卷笔刀
5.00
尺子
3.00
便签夹
30.00
黄页号码薄
200.00
手电筒
30.00
布草篮
150.00
电视柜
1000.00
床头柜
450.00
写字桌
900.00
茶几
450.00

请拔/DIAL
房务中心 Housekeeping
55
酒店设有房务中心，24小时为您提供及时准确的服务。
The Housekeeping provides prompt and efficient service at 24 hours.

空调设施 Conditioner
55
酒店设有中央空调系统，所有房间均安装有独立调节温控装置，以确保房间舒适。
The hotel is equipped with the central air-conditioner system.

电源 Power Supply
55
客房内电压系统为220伏50赫兹，洗手间内设有110伏电源插座，客房内还设有不间断电源。请勿在客房内随意使用其他功率电源，如需其他电源或使用自备电器，请与房务中心联系．
Voltage in the room is 220v Ac 50HZ; 110V is available in the bathroom. The socket for uninterrupted power supply is also completed. Please don't casually use other high power equipment in the room .If you need to use your own electric equipment. Please contact Housekeeping.

电源开关 Power Switch
55
酒店客房配有电源开关控制系统。请将房卡插入门旁边的插卡取电器内，电源将立即接通；离开前，请将房卡拔出，电源将自动关闭。
Each room is equipped with a master lighting control. Please insert the room key into slot. Beside the door and the power will be on. Please remove the key while you are leaving, the power will shut down.

私人空间 Privacy
0
如果您不想被打扰,请按"请勿打扰"键或外挂"请勿打扰"牌(打扰牌在房门背后)，并可拔＂0＂通知总机接线员不要转接外线电话到客房及设置免打扰功能．
Press the "DO NOT DISTURB” button or hang the "DND" tag on the knob of the door outside if You don't wish to be disturbed, and inform the Operator not to pick up the outside calling by dialing '0'。

叫醒服务 Wake-up Service
0
酒店为宾客提供叫醒服务。如有需要，请与总机接线员联系，并告知被叫醒时间。
Please contact the Hotel Operator by dialing ‘0’for waking-up call。

饮用水 Drinking Water
55
酒店提供直饮水（免费矿泉水），如有需要，电水壶内的水请烧开饮用，水源可直接从洗手间内取得。
We offer the water drinking directly(mineral water for free)，Please boil the water from the washing room before drinking with electric heating。

晾衣绳 Clothes Line
55
如果您需要晾洗涤之物，可利用洗手间内的伸缩晾衣绳。
Each bathroom is equipped with a retractable clothes line for personal washing.

免费擦鞋服务 Free Shoe Polish Service
55
您如果需要擦鞋服务，请与房务中心联系。
Please contact the Housekeeping if you need the Free Shoe Polish Service.

请拔/DIAL
洗衣服务 Laundry
55
酒店为您提供各类衣物干洗、熨烫服务。于上午10：00前将需要送洗的衣服放入洗衣袋内，当天17：00前送回；上午12：00后收到的衣服，第二天早上送回。如果您需要特快服务，请在洗衣单上说明，详情请参阅洗衣服务价目表或向房务中心咨询。
We offer dry-cleaning, ironing service. Please put them into the laundry bag in the wardrobe before 10:00am, and they’ll be returned before 5:00pm on the same day; they will be returned next day after 10:00am, please skim over the laundry list or contract the Housekeeping for any information.

一次性用品 One-off Amenities
55
洗手间备有一次性用品，有牙刷、牙膏、梳子、剃须刀、浴擦、浴帽、针线包等一次性旅游用品，可供您免费使用。但一次性用品的过度使用会导致环境污染和浪费，因此请您尽量重复使用，在未使用完之前，我们将不再添加，您需要时请与房务中心联系。
We provide you a one-off free of charge in the bathroom. It contains one-off articles for traveling use, such as toothbrush, toothpaste, comb, shaver, shampoo, bath cap and sewing kit. For overuse of one-off articles resulting in environmental pollution and resource waste, please try to minimize the usage of them. We will not replenish them before they are finished. Please contact the Housekeeping if anything required.

吹风机 Hair Drier
55
迷你吧柜内备有吹风机，可方便您的旅居生活。
There is a hair drier in the bathroom for drying your hair and skin.

床单更换 Sheet Change
55
洗涤剂的过多使用将会污染环境，酒店建议床单一客一换洗。如果您需要更换床单请将床头柜上的环保卡放在枕头上。感谢您对酒店环保活动的支持与配合。
Please put the environmental protection card from the night table on the pillow for sheet change. Thank you for your supporting our environmental protection campaigns.

毛巾更换 Towel Change
55
为了减少洗涤剂的过多使