商务英语视听说1-16单元.doc

商务英语视听说
Unit 1
Part I Listening and Speaking
Task 1
Q1.
I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to  finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.
Q2.
I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.
       Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.
Q3.
Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.
Career development is very important for  me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.
Task 2
Is that your wife, Mr. Carter? She is so beautiful.
Avoid asking interviewer personal questions or making personal comments.
Could you tell me how much the new job pays?
The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.
What about the paid holidays, insurance, and things like that?

How much time will it take for me to be promoted here?

But in which cities do you have your branches? And where is your company based?
It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.

Part II Language Focus
Name: CaiNing  
Personality: serious-minded; calm; humorous; easy-going
Strengths: the ability to work with all types of people
Weakness: perfectionist; impatient
Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment bank
Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeepingand accounting proficiency in English.
Reasons for leaving last job: want to find a job that is challenging.
Questions about the job: Would I be able to work abroad in one of your overseas branches?

Part III Viewing and Speaking
Video 1
Reasons for joining the company 

It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.
Relevant work experience
He was involved in a factory restoration in Nanjing.
Questions
Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?
Result of the interview
Chen Bo will be notified of the final decision by Friday.

Video 2
1.   F   T   F   F   T
2.   1) Sales Manager
           2) Five
           3) Brand Manager
           4) biscuits
           5) Business Administration
           6) oral English

IV Case Analysis
Hint:
She is not likely to get the job because she did poorly in the job interview.
Things went wrong:
1. Use filler words (“you know”) too many times.
2. Bad-mouth former employer.
3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”
4. Ask inappropriate questions, eg. “Can I take time off for vacation?”
5. Self-conceit— “I have no weakness”.
6. Too much emphasis on travel.
Scripts Unit 2
Part I Listening and Speaking
Task 1
1) I haven’t seen you for years.
2) What do you do now?
3) I’m in the Research and Development Department.
4) I knew you’d do something very challenging and creative.
5) I sometimes stay in the office after work to deal with unfinished tasks.
6) I am still the accountant of that cosmetics company.
Task 2
1) personnel management
2) developing markets
3) planning
4) execution
5) sales targets
6) team performance
7) customer base
8)customer satisfaction
9)selecting, developing and managing
10)cost-effective
11)on time
12)of good quality
13) human and material resources
14)training needs
15)continuous improvement
Part II Viewing and Speaking
Video 1
1.Caroline Clinton: financial accounts
Lucy White: data processing
AdaBalck: management accounts
2.     Administration; Marketing; Engineering; Project Preparation; Accounting
Video 2
1.     self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager
2.       
Names Likes Dislikes
Jerome  making a lot more money; having lots of independence in doing things feeling tired sometimes
Robin having been to a lot of places too much traveling; having very little time to
spend with his family
Colin good salary and benefits noisy work environment; seldom having the
opportunity to go out
Frank new challenges; a lot of experience  
Janet  meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and baby

Unit 3
Part I Warm-up
1) ensure smooth business communication
2) the purpose of your call
3) all the documents you’ll need
4) schedule a specific time
5) all distractions.
6) confirm that you have understood each point.
7) interruptions.
8) strong accent.
9) you sound polite and agreeable.
10) the optional choice method,
11) lengthy calls.
12) smile while you are talking.

Part II Listening and Speaking
Task 1
F F TT F T F F

Task 2 Leaving a message
Message Note
To: Louise Paulson
From: Paul Jackson
Phone: [phone]
Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.
Taken by: Roy

Part III Viewing & Speaking
Video 1
1.     F F T T F
2.      Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?
Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.
Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.

Video 2
1.
1)A 2)C 3)C 4)C 5)B 6)C 
2.
1)“Hold on, please. I’ll connect you.”
2)“I’m afraid you’ve dialed the wrong extension.”
3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”
4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”
5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”
6)“Oh, I’m terribly sorry for the trouble.”

Unit4
Task 1
1
Formal
*Good afternoon, I’d like to call the meeting to order.
* First of all, let’s discuss…
2
Informal 
*OK, everyone is here…
*So, why don’t we start with…
3
Informal
* Right, you know why we are here.
* Maybe we should do it like this…
4
Formal
*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.
* Today our purpose is to…
5
Informal
*Right, let’s get down to business…
* I suggest we deal with that…
6
Formal
*Well, gentleman, it’s a pleasure to be here today…
I’d like to start with…
Task 2
1) Arrive at the meeting ahead of schedule.
2) Consider using a tape recorder.
3) Use a consistent format.
4) Follow the agenda.
5) Be concise.
6) List specific outcomes.
7) After the meeting, write a meeting report from your notes.
Part II Viewing & Speaking
Video 1
F FF T F
Video 2
1) To figure out the reason for the sales drop and the actions to be taken.
2) The salespeople are not very motivated.
3) No, because the sales quotas are pretty high.
4) He proposes to lower the quotas.
Unit 5
Part I Listening and Speaking
Task 1
C B B C A
Task 2
1)daily routine in the office
2)whether the visitor has an appointment or not
3)greet the visitor
4)the visitor’s name, title and position
5)apologize and make some suggestions
6)express regret and explain why
7)date, time, name and the firm the visitor works for.
8)considerate and warm
9)keep the visitor fully informed of the situation.

Part II Viewing and Speaking
Video 1

1)George is travelling on business.
2）He will stay for about a week.
3）He has been invited to attend the trade fair by his business associates.
4) His laptop computer is in the bag. It’s dutyfree.
5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.
Video 2
1.F   2. T   3.F  4.F   5.F
6.F    7.T   8.F  9.T   10.F
Unit 6
Part I Listening and Speaking
Task 1
1. we are hiring for
2. business software and consulting services
3. 4,000
4. large corporations
5. 90 million dollars
6. pretty fast
7. 29
8. a large project for a bank
Task 2
Company Profile
1) Monica Li
2) Manager of the PR Department of Oracle China
3) enterprise software company in the world the first
4) global software giant in China
5) 1977
6) California
7) 42,000
8) 11 billion dollars
9) 1989; set up Beijing Oracle Software Systems Co.Ltd in
10) 1991.
11) Chengdu.
12) education and support services.

Part II Viewing and Speaking
Video 1
B A D E C
Video 2
The things that Joan Copper does badly
She doesn`t consider the audience
She doesn`thave clear objectives
Her presentation isn`t well-prepared
There isn`t a clear structure (beginning, body, end)
she doesn`t speak clearly
she doesn`t speak at the right speed
she doesn`t maintain eye contact with the audience
she doesn`t appear confident and positive
the visual aids aren`t clear and helpful
she doesn`t use the equipment professionally
Unit 7
Part I Listening and Speaking
Task 1
120CM 130CM
43KG 54KG 6KM/H
1.smaller 2.people-friendly 3.arm movement 4.heavier 5.its controller
6.at will 7.total control 8.turn
Task 2
Small and elegant
Easy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone call
Full-color motion video; adjustable picture setting; good audio quality; preview mode; privacy mode
On a special offer
Part II Viewing and Speaking
Task 1
1.Price 2.discount 3.after-sales service 3.money-back guarantee 4.delivery 5.warranty
Task 2
1.$2200 2.three years 3.22 4.20 5.free for three years,$150/year after three years 6.within three weeks 7.within 24 hours
Unit 8
Part I Listening and Speaking
Task 1
1.remained flat 2.went up 3.rose reached a peak 4.up down dropped
Task 2

The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million
Part III Viewing and Speaking

Video 1
Task
1.increased significantly
2.opened
3.dropped by 50%
4.continues to rise
5.grows fast
6.developed
Video 2
Task 1
A B D F G
Task 2
1.annual turnover
2.profit
3.total output of washing machines
4.market share of refrigerators

Unit 9
1.Listening and Speaking
Task 1
F F T F F T
Task 2
new reputation world leaders laddies’s clubs 835 latest
2.Viewing and Speaking
Video 1
Task
C B C A C
Video 2
Task
A C B A B

Unit 10
1.Listening and Speaking
Task 1
sample trade terms scope of its business initiating the business negotiation process
classified general inquiries quotations for certain articles packing conditions
specific inquiries regular customers generated representative
Task 2
1)Steel screws in all sizes.
2)Because the supplier is able to supply larger quantities at more attractive prices.
3)CIF.
4)He looks forward to the supplier”s offer.
2.Viewing and Speaking
Video 1
Task
rent to his guests quote around the corner a letter of credit $6500
10 percentage $7850 two to three weeks
Video 2
Task
C A C B C

Unit 11
1.Listening and Speaking
Task 1
firm order acceptance terms and conditions terms of payment bind abide by
terminate arbitration
Task2
B C A B
2.Viewing and Speaking
Video 1
have a problem with protects cost decorative European tastes Long-distance Sales Increase retailers Logo
Video 2
Bran Gifts ZWS10A 1000 Cartons $18 XG7 bown box September 10, 2005
Toronto 110% of the invoice value against all risks Confirmed, irrevocable 15th Quanlity and Qantity

Unit 12
Listening and speaking
Task 1:
Bank transfer the beneficiary the paying instructions local bank
when the size of payment is not attractive enough
the shipping documents credit rating exporter
Task 2:
Applicant 1 beneficiary 8 2 4 opening bank 7
confirming bank
Video 1
task:
A lump sum payment payment by installments cash and delivery advance payment final acceptance one month of the final delivery
Video 2
task:
Australia SB-87654 US$50000 5 2 100 allowed
January 18.2006 beneficiary’s 15 days

Unit 13
Listening and speaking
Task 1:
Competitive price get to the market marketing channels end users
Lose out
Task 2:
Within 3 months after the contract is signed no in July in mid-June
Shipping space fully booked
Video 1
task:
Part of our workshop 10 days a backing of orders full capacity
Installed September 20th guarantee won’t be complete onward transport
The last possible date
Video 2
task:
T F F T F

Unit 14
Listening and speaking
Task 1:
The insurance company or the shipping company
Complete and clear proof provided by competent investigating authority
By making a refund and compensating for other direct losses or expenses, selling the goods at lower prices, or replacing the faulty goods.
Task 2:
Complaint 1:
David brown 3a distribution
Almost 30%of the goods were damaged in one way or another withdraw payment until a solution has been worked out call him back
Complaint 2:
Mrs. McCall ACC company quality not the same as the samples send the whole lot back 0181-993-421 5:30
Video 1
task:
Lodged a claim 15 sets were badly damaged