重要客户运作系统介绍.pptx

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,#,重要客戶運作系統介紹,-,DELL,天马行空官方博客：,Quality System,The Basics Steps,Relationship,Process,Performance,Improvement,Dell Quality System,Supplier Quality,RELATIONSHIP,Supplier Quality,PROCESS,Supplier Quality,PERFORMANCE,Supplier Quality,IMPROVEMENT,Supplier Survey,Supplier Quality Standard(,SQS,),Quality Agreement,Quality System Audit(,QSA,),Process Audit,Quality Mgmt Plan/MQT,PPAP,New P-Plan&Scorecard,Safe Launch,Yield/Line/Field Metrics,Daily,Weekly,Monthly Reports,Quarterly Quality Review,(QQR),Closed Loop CA System,Continuous Improvement Process(,CIP,),Business Relationship,Process Establishment&Qualification,Customer Experience,Drive Change,DELL,品質系統流程,確定可以合作,的供應商,提出品質期望,商議品質意責任,交換品質目標,至生產地稽核,設計審查&,預防,制定,品質管理計劃,安全,放行,(,量產),監控供應商生產,線,生產線及,應用段,監控,客戶心聲評價,商業評審(,每季),供應商評審,確定改善時機,執行改善,對策,追蹤及預防,Based on ISO 9001/9002,供應商評鑒,品質標準擬定,品質系統稽核,製程稽核,設定品質目標,簽訂品質協議,合格供應商確定,(,完整的稽核包括將近122個問題,),90-100%=Approved,70-89%=Conditionally,70%=Not approved,Dell,選擇供應商流程,DELL,管理供應商流程,Supplier Management starts after supplier selection is completed,品質管理計劃,新產品計劃及計分卡,生產性零組件核准,製程稽核,安全放行,管理/監控,品質成績,改善行動,工程變更,每季品質評比,持續改善,Dell Safe Launch,簡化模式,Improved Quality/Process Optimization,Controlled Pilot and Ramp,Qual,Build/Test,RFD,Pilot,Build/Test,FAI,Volume Ramp,FCS,RTS,FVS,Qual Test,2,6,7,4,OEM Supplier QA,8,3,Check Point 1:Supplier QA Approved,Check Point 2 Qual Test exit,Check Point 3 Qual Build Completed,Check Point 4 Release from Development(RFD),Check Point 5 FAI complete,Check point 6 Ready To Ship(RTS),Check point 7 First customer ship(FCS),Check Point 8 Full Volume Ship achieved(FVS),RFD Release From Development,RTS Ready To Ship,FAI First Article Inspection(Pre-Ramp),FCS First Customer Ship,FVS Full Volume Ship,Duration,See Ramp Plan,1,5,Dell Safe Launch,模式,Customer Experience,Results of Success,Total Quality Process,Foundation and Enabler to Success,品質系統,設計品質,品質改善,製程預防,供應商及早,介入,分包商管理,供應商全面的品質,CIP,IFIR,LRR,Yield,CIP,Continuous Improvement,Action that Drives Success,Drive,Quality the Source,through.,Dell,Continuous Improvement,(CIP),Dell,工程變更通知要求,Any supplier changes to form,fit,function,or appearance,任何影響外形結構，安裝，功能，或外觀的變更須通知,OEM must be notified in writing,OEM,須被書面通知到,Required number of days notice should be defined in the QPM/MQT,應定義所需的通知天數,OEM SQE should be the conduit for any supplier changes-not OEM manufacturing or engineering,任何供應商變更應通過,OEM SQE,管道（非,OEM,制程或工程）,OEM SQE works with Supplier to ensure OEM is notified of supplier changes,OEM SQE,應該對供應商的變更作掌控並確保,OEM,被通知到,1.例外,產品被認可後，,DELL,對一些供應商相對於例外要求，由採購部寫特採,申請、由技術部批準、由品保部加以文件化,2,.變更,2.1.在沒有事先得到,DELL,的書面批準以前，任何諸如生產材料、制程制造地,的變更都是不容許的，無論這些變更是否影響產品性能規格。,2.2.對於一些主要和關鍵性的變更，供應商應該通知,DELL,的採購部、工程部，,以便客戶的設計,team,至少在90天以前開始介入執行，因為這些變更可能影響,產品的性能、品質、可靠性、互換性、或,ESD,靈敏度，這樣的申請在沒有得,到,DELL,的書面批準前是不容許的。並且必須對,connector,重新進行信賴性鑒定.,Dell ECN CONTROL,-選自,Dell,低功率連接器規範,Dell,送樣段要求(,Dell PPAP),Dell Document,Dell Document Number,Purpose,Part Qualification Process,Cor.30.WWP.SQ.0014,Overview Document to DellQual Process:To determine if all Dell engineering design record and specification requirements are fully understood by the supplier and that the suppliers process has the potential to produce product meeting these requirements during actual production at the normal production rate,Submission Level,Dell,送樣段要求(,Dell PPAP),Default Submission Levels,Dell,送樣段要求(,Dell PPAP),The End,