人力资源-HND人事管理与组织行为学 人力Report.docx

Report
Company within Relationship

Report Witten by
XXXXXX(学生名)(student)
2009-11-16

Table of Contents
Introduction 3

Findings

1.0 The structure of this company at present 3

2.0 The bad side of this company 3

3.0 The Contingency Approach using in this case 5

4.0 The difference about line, staff, functional and lateral relationship in this case 5

5.0 How authority, responsibility and delegation using in the case 6

Conclusion 6

Introduction
This report will talk about the best describer generation of this company, and also to describe a form of structure that would be more applicable for the organization based on the proposed new developments of this company. In the report, it is also to identify the different line, staff, functional and lateral relationships. Through the case and its supplement, the report describes how authority, responsibility and delegation should be exercised within the new structure.

Findings

1.0 The structure of this company at present
The structure of a firm is very important, and it could be showed. In the case, Neil and David seated up the company, because of the limit from Floyd and Fleming Ltd, the size at beginning is not very big, the task of the firm is not big and its technology is not the lasted when compare with others. From the case, we can know that. Through the company’s develop, Neil was always close to the staff, like John and Neil are the close friend in the company, because of this, the firm has increased ability to ensure a high quality of service during the development stage of projects. Neil was always use his friendship to help the staff to finish a progress in the college, through this learning, the staff could have the lasted technology, and if they have a well done in this college, they were given bonuses. During their running the business, Neil concentrates on promoting the business and setting up contracts. In the supplement, it also says it, he aware the current climate for new housing and the projected continued boom. He concentrated on promoting the firm by sourcing business contracts, preferred not to get involved in work politics and use the price policy timorously. As all of talk about Neil, we can know that he is suit the matrix organization.
In the same time, David, methodical by nature, act as the general manager, he always set the staff specific tasks as this enabled him to keep a tight check on their performance. The staff, including David and Neil, was friendly towards one another and always had a drink together. David traded James as a most senior, James usually delegated the task of giving out new projects to staff and he was allowed to authorize site visits when David was out of the office. Because of it, James has worked for 20 years in the firm. But David praised the staff’s performance on the completion of project, and he never sought advice from the staff on the best way to divide up the work and he limit the time in their work, this makes the staff felt uncomfortable. Through these points in the case about David, we could know that he is suit function organization, because he always use branch to manage company.
A hybrid structure will include elements of both matrix and function organizations. The advantage of this approach is that it may be adaptable to changing business circumstances. Disadvantages are that it may lead to staff being confused about what their responsibilities are. Matrix structure is approach originated from the aerospace industry where this type of structure was used for specific projects. A more achieve a project-orientated multi-disciplinary team.
Through all of the analysis, this firm’s structure is hierarchy.

2.0 The bad side of this company
An organization set up on a location or geographical basis will be where the service is most readily provided within a limited distance. Typically organizations offering maintenance and repair services will be organized in this way. Each location may have its own subset of functions such as finance and administration, as well as the sales force.
Managing
Director
Northern
Regional
Manager
Midlands
Regional
Manager
European and
International
Manager
Southem
Regional
Manager
Company
Accountant
Personnel
Manager
Administration
Manager
Accounts
Personnel
Operations
Sales

In this case, the opinion that the recent loss of two contracts had been more to do with poor response to client needs and less to do the current pricing policy. Furthermore, one of their major clients, a housing development firm had recently taken over a central belt business. However, the increase in structural business, coupled with the need for staff to work on developments some 80 miles away, meant that he and David would have to car to deafly consider how best to develop the firm. As a result of new technology and communication networks, it was no longer a necessity that the design team had to be close to the development site. However, it was useful for the project engineer to be able to make site visits during the development stage. To this end, Neil was of the opinion that having a second office in the central belt would make good sense. It would also enable them to eventually expand the civil work of the firm. So the company should build another office to them to convince the work. Through these introduction we can know that the company’s structure is not very suit now. They’d better to change the structure to adapt to the situation of their firm’s development. The advantages of location are: lower the cost of operation; local knowledge of market and customers; provides a good training ground for managers. And because of the recent loss of two contracts which had been more to do with poor response to client needs and less to do with the current pricing policy. The firm also needs to solve the problems in its service or product.
Product or service: In departmentation by product, a production unit is set up for each good/service. This approach is mainly adopted by large organizations, but can work effectively in smaller ones. Top management can delegate wide authority to a division or plant that manufactures and sells a product or family of products (or services). Like Neil said in the case, the firm needs new direction and the current format.

3.0 The Contingency Approach using in this case
The contingency approach suggest that an effective organization must adjust its structure in a way that is consistent with the type of environment in which it operates as well as the technology it uses and any other context related factors such as the business environment. Thus the structure will adapt in response to the prevailing circumstances at any point in time.
The success of the organization will be dependent on the business achieving a match between its situation and its strategy.
The nature and size of the task is a key determination in shaping the organization. A complex task such as cancer research may require a more complicated organizational structure than say a farming business, which only grows and sells potatoes.
In the case, at first, the company solely on civil engineering projects such as road and sewer developments for the increasing number of private housing developments which were springing up. In its development, it mainly concentrating on the core civil engineering business, and the high service enabled the firm to produce the designs to a high specification as efficiently as possible.
The technology also a key factor in its success. This is in relation not just to information technology but the complete approach to producing an item or delivering a service.
In this case, the company is in order to increase its technology, it let the staff go to a college to learn the lased technology. And it also hires many engineers to suit the company’s development.
The size of the organization is a key variable in influence the design and structure of the organization, with small organizations typically having few procedures as compared to the large business, which typically will have many written procedures, organization charts and formal processes.
The size of this firm is become larger from its beginning to run the business. And now, it is ready to build another office to satisfy with its growing programs.

4.0 The difference about line, staff, functional and lateral relationship in this case
Within organizations difficulties can arise over who has authority in relation to particular activities and how management delegates authority. Where authority comes down from the boss to their staff directly a line relationship is said to exist, i.e. the authority of the manager flows down the line of command. The manager is said to be the line manager for the particular group of staff.
Managing
Director
Accounting
Manager
Marketing Manager
Personnel
Manager
Production
Manager
Human
Resources
Production
Control
Financial
Control
Sales and
Marketing

Other relationships that can exist are the staff relationship, lateral relationship and function relationship. The staff relationships describe the relationship between the assistants of senior staff and other staff, lateral relationships is that exist between staff at the same level in the organization. Where the function specialist supports or has authority over certain activities of a particular department there is said to be a functional relationship.
In this case, Neil and David to their staff, this relationship likes the line relationship. James to the company’s staff relationship like the staff relationship. The technology staff in different offices relationship like the lateral relationship. James to the other engineer’s relationship like the functional relationship.

5.0 How authority, responsibility and delegation using in the case
The structure of the organization is itself a result of delegation. If there is not delegation then there is no structure. Delegation involves the passing on of authority and responsibility to various levels throughout the organisation. With the structure of the organization the various activities that have to be undertaken must be distributed among individual members of the workfare.
Authority is the right to take action or make decisions that the manager would otherwise have handled. Authority legitimizes the exercise of power within the subordinate to issue valid instructions for others to follow.
Responsibility involves an obligation by the subordinate to perform certain duties or make certain decisions and having to accept possible reprimand from the manager for unsatisfactory performance.
In this case, David and Neil are aware that the company should take a new structure, and they need to build another office to develop their company, the old office will be a management office. This should be the authority. The staff and manager should be satisfied by the customers and they should be achieving more contracts in the future. And Neil should go to the new office, because he is always working outside. This should be the responsibility. The company usually does some work through other small companies, this should be the delegation.

Conclusion
This report is talk about the best describer generation of this company, and also for the organization based on the proposed new developments of this company. It is also to identify the different line, staff, functional and lateral relationships. Through the case and its supplement, the report describes how authority, responsibility and delegation should be exercised within the new structure. In this report, it has many case examples to explain the theory. This report is a overall report for the main point in the lesson book combine with the case explain.