前台英语培训New.docx

UNIT 1 电话预订及到达机场需接机

1、情景对话---预定
A 您好！这里是蓝天酒店，请问有什么可以帮忙的吗？
A: Hello！Here’s BLUE SKY hotel. May I help you?
B 是的，我想预订一个房间。
B: Yes.I’d like to book a room.
A 请问预订哪一天。
A: When do you want?
B （今天）（明天）（后天）（下周）（下月）
B: Today/Tomorrow/The day after tomorrow/next week/next month.
A 可以，您想要什么样的房间？我们有单人间、双人间、套间和五人间。
A: Sure, (yes), what kind of room do you want to have? We’ve single-room, double-room, inner-room and family room.
B 我想预订一个单人间，价钱是多少？
B: Yes，good. I want to have a single-room. What’s the price?
A 单人间价格是388元一晚。
A: A single-room is 388RMB per-night.
B 你们有折扣吗？
B: Do you have any discount for me?
A 不好意思，已经给您打完折扣了，请问您住几天。
A: Sorry, we have already made the discount for you. How long will you be staying?
B 只住一晚。
B: Just one night.
A 好的，可以告诉我您的名字和电话号码及护照号吗？
A: OK, may I have your name, telephone number and Passport number?
B 我是来自美国的大卫，电话号码是13910115545，护照号是11022256789。
B: I’m David from America .My telephone number is 13910115545 and my Passport No. is 11022256789.
A 请拼写一下您的名字。
A: Could you spell your name please?
B DAVID
B: D-A-V-I-D.
A 好的，已经给您做好了预订，到酒店后直接提名字即可入住。
A: OK, I have already made the reservation for you. You just need mention your name to us when you get here.
B 好的，谢谢！
B: Well, thank you.
A 再见！
A: Bye-bye.

情景对话---接机
A 早上好，有什么需要帮忙的吗？这里是蓝天酒店。
A: Good morning.May I help you? This is BLUE SKY hotel.
B 是的，我刚到机场，我需要你们的班车来接我。
B: Yes. I’m just arriving at Beijing Capital Airport, I need your shuttle bus to pick me up.
A 没问题，请问您在几号航站楼
A: No problem. Could you tell me which terminal building are you in?
B 3号航站楼。
B: No.3 terminal building.
A 好的，请您去3号航站楼的四层12门等。我们的班车大概15分钟左右到达，有行李员进去接您。
A: OK, Please wait at the Gate 12 on the fourth floor. We will arrive there about 15 minutes and our bellman will pick you up.
B 太好了，谢谢！
B: That’s great. Thanks.
A 不客气，过会见。
A: Not at all. See you later.

2、专业词汇
Book (vi) [buk]  预定
reservation (n) [,rezə'veiʃən] 预定
Terminal (n) ['tə:minl] 航站楼
Discount ['dɪskaunt] 折扣
mention ['mɛnʃən] 提起，说起
bellman ['bɛlmən] 行李员
luggage  ['lʌgɪdʒ] 行李
price [praɪs] 价格
passport ['pæs,port] 护照
capital ['kæpitl] 首都
shuttle ['ʃʌtl] 往返
arrive [ə'raɪv] 到达
minutes ['minits] 分钟

3、重点掌握语句
Not at all 没关系
Sorry to have kept you waiting. 对不起让您久等了
That’s all right 没关系
Certainly 当然可以
Let me have a check again 让我再核对一下
Wish you a peasant journey! 祝您旅途愉快
It’s my job. 这是我应该做的
No problem 没问题
See you later 一会见
May I help you? 请问有什么可以帮忙的吗？
what kind of room do you want to have? 您想要什么样的房间？
How long will you be staying? 请问您住几天？

UNIT 2 办理入住

办理入住
A 您好，欢迎光临蓝天酒店，请问有什么可以帮助的吗？您有预订吗？
A: Good morning, sir /madam, Welcome to Blue Sky Hotel. What can I do for you? Have you make a reservation？
B 是的，我在你们酒店预订了一个标准间。
B: Yes, I have reserved a standard room.
A 可以告诉我您的名字吗？
A: Could you tell me your name please?
B 大卫
B: David.
A 请出示您的护照。
A: May I see your Passport please?
B 给你
B: Here you are.
A 您的房费是388元，请问刷卡还是现金。
A: It's RMB 388. How do you pay, by cash or credit card?
B （刷卡）（现金）
B: Credit card/Cash.
A 现金请预付500元押金，多余的明天退房时给您。
A: Would you please pay RMB 500 deposit? We will return the balance to you when you check out tomorrow.
B 好的，没问题。
B: OK, no problem.
A 我们去机场有免费班车，请问需要预订吗？
A: We have shuttle bus to the airport free of charge, do you want to reserve?
B 是的，我需要。
B: That’s great, I need.
A 请问您是几点的航班。
A: Could you tell me the time of your flight?
B 我是明天上午10：30的航班。
B: My flight is at 10:30 tomorrow morning.
A 国际还是国内
A: Domestic flights or international flights
B 国际，3号航站楼。
B: International flight, No 3 Terminal building.
A 中际航班需提前2个小时去机场，我想给您预订8：00的车可以吗？
A: Zhongji Flight needs to arrive 2 hours earlier at the airport, I intend to book the shuttle bus of 8o’clock, is it OK?
B 好的没问题。
B: It’s OK.
A 请问需要叫醒服务吗？
A: Do you need wake-up service?
B 我想一下，早餐是几点。
B: Well, let me see, what time is breakfast?
A 早餐是7：00—9：00，如果用早餐请到前台取早餐卡，15元/位并从您的押金扣除。
A: Breakfast time is from 7o’clock to 9o’clock, if you need breakfast please go to the receptionist to get the breakfast card and it will be deducted from your deposit, 15yuan per one person.
B 好的，我需要7：00叫醒。
B: OK, I need to wake me up at 7o’clock.
A 好的，这是您的收据和房卡，房号710房间，电梯在这边，请上七层，希望您在这里住的愉快。
A: OK, it’s your receipt and key card, your room is 710, the lift is here, please go to the seventh floor and wish you a good time to stay here.

2、专业词汇
Standard ['stændəd] 标准
reserve [ri'zə:v] 预定
cash [kæʃ] 现金
credit card ['kredit] [kɑ:d] 信用卡
deposit [di'pɔzit] 押金
balance ['bæləns] 结存，结余
check out ['tʃek aut] 结账离开，退房
receptionist [ri'sepʃənist] 前台，接待
deduct [di'dʌkt] 扣除
person ['pə:sn] 人
wake up [weik]['ʌp] 叫醒
charge [tʃɑ:dʒ] 花费
flight [flait] 航班，班次
domestic [də'mestik] 国内的
international [,intə'næʃənəl] 国际的
receipt [ri'si:t] 收据
first [fə:st] 第一
second ['sekənd] 第二
third [θə:d] 第三
fourth [fɔ:θ] 第四
fifth [fifθ] 第五
sixth [siksθ] 第六
seventh ['sevnθ] 第七
eighth [eitθ] 第八
ninth [nainθ] 第九
floor [flɔ:] 楼层

3、重点掌握语句
Turn left/right 向左转/右转
I will help you to contact the engineer department/hospital/police at once. 我马上帮您联系工程部/医院/警察局

It’s on the sixth floor . 在六楼
This way , please. 请走这边

UNIT 2 办理退房及一些其他问题

办理退房
A 您好，需要帮助吗？
A: Hello, do you need any help?
B 我要退房
B: Yes, I want to check out.
A 好的，请出示您的房卡和收据。
A: OK, please show me your key card and the receipt.
B 给你。
B: Here you are.
A 请稍等，我通知客房服务员查房。
A: Please wait for a moment, I will inform the room attendant to check your room.
B 好的。
B: OK.
A 谢谢您的等待，您共交了500元押金，消费388元房费+15元早餐费，退给您97元押金。请问需要发票吗？
A: Thank you for waiting, sir. Your deposit is 500yuan, the room rate is 388yuan and the breakfast is 15yuan, so I will give you back 97yuan. Do you need receipt?
B 请给我开一张发票。
B: Please give me one.
A 请您写一下发票抬头。
A: Please write the head of the receipt.
B 给你
B: Here you are.
A 发票给您，班车已到。
A: Here is the receipt and the shuttle bus is coming.
B 谢谢！
B: Thank you!
A 祝您旅途愉快，希望您下次光临我们酒店。
A: Wish you have a good trip and hope you will come back to our hotel again.

其他问题
A 您好，有什么帮忙的吗？
A: Hello! Do you need any help?
B 请问班车什么时候到？
B: When will the shuttle bus arrive?
A 请稍等，班车10分钟就到。
A: Please wait for a moment, the bus will arrive in ten minutes.
B 能帮我叫一辆出租车吗？
B: Could you call a taxi for me?
A 可以，请问您要去哪？
A: OK, please tell me where you want to go?
B （去机场）（去市区）（去展览中心）（去长城）（去故宫）
B: Go to the Airport/Go to the downtown area/Go to the Exhibition Center/Go to the Great Wall/Go to the Place Museum.
A 好的，出租车已经帮您叫过，请稍等5分钟。
A: Well, the taxi will arrive in 5 minutes, please wait for a moment.
B 请问餐厅在什么地方？
B: Where is the restaurant?
A 餐厅在二层，早餐在后面。
A: The restaurant is on the second floor and the breakfast is at the back of it.
B 请问房间能上网吗？收费还是免费。
B: Dose the room have internet access? Free of charge or not?
A 房间是免费上网的。
A: It’s free.
B 早餐也是免费的吗？
B: Is the breakfast free too?
A 对不起，早餐是付费的15元/位。
A: Sorry, the breakfast is 15yuan per one person.
B 房间的灯是坏的，电视也无法打开。
B: The light in the room is failed and the TV could not open.
A 请稍等，我立刻叫客房服务员过去查看。
A: Please wait a moment, I will send the Room Attendant to check them for you immediately.