英文邮件的写法.docx

自动回复邮件
休假、出差或公司休业时，通常在一段时间内不能查收和回复邮件，所以我们会开启自动回复功能告知发件人自己无法及时回复邮件

Key Word
1. automatic reply 可以缩写为auto reply
2. 外出时设置的自动回复邮件成为out-of office auto reply
3. 出差：business trip /go on a business trip
4. 离开：away 可以表示离开座位，或者休假 away from my email 无法查收邮件
5. 在度假：on vacation go on a vacation/take a vacation
On leave 休假
自动回复的几种情形
出差自动回复
休假自动回复
休业自动回复
告诉对方自己目前无法查收邮件
离开办公地点自动回复
关于顾客的要求

1.通常我们把这句作为自动回复邮件的开头This is an automatic reply.
This 指 this e-mail you’re reading right now 您现在正在阅读的邮件
2.表示离开
(1)I’m on a business trip now
可以加上具体时间：on a five-day business trip
Bryan is on a five-day business trip form today
(2)I will be out of town until August 22nd.
Out of town表示“离开状态，出差中
(3)I am out of the office.不在办公室不在公司即离开中的意思
I am out of the office. If you need to reach me, please leave a
message on my voice mail.
Due to my outside duties, I’ll not be at my office all day long.
4）I am on vacation from June 20th till July 2nd.
(5) Away from my mail until March 5th.3月5日前我将无法查收邮件。
这句话也可以作为自动回复邮件的标题。
3.表示休业
Our office will be closed during the New Year’s holidays.通常在放假前发给客户，或者设置成自动回复，以便让客户了解情况
Our office will be closed for repairs from Monday to Friday.
During my summer vacation, I will not be able to check my e-mail.
4.客户要求
(1)you request is being processed. 客服常用的自动回复句告诉顾客邮件已经收到，正在处理当中，通常还会加上处理完之后我们会立即给您答复这样的句子
This is an automatic reply regarding your e-mail sent to our customer service center. Your request is being processed.
(2)We’d like to inform you that we cannot guarantee a personal response.我们想告知您，我们无法保证一一给您回复。
Send a personal response 个别回复
Thank you for submitting your comments. Due to the volume of submissions, we’d like to inform you that we cannot guarantee a personal response. Thank you.
感谢您提出的意见。由于收到来信众多，因此我们无法保证一一给您回复。谢谢您。
6. 表示一回来就会给对方回复
I will be in touch with you as soon as possible when I return.
I will be in touch with you upon my return.
I will read your e-mail when I get back.
I’ll get back to you as soon as possible.
Your e-mail will be reviewed as soon as possible after my return.
工作交接
我们会通过邮件通告退休、工作调动，向曾经一起工作的同事进行告别，介绍自己的接任者，以及通告自己新的联络方式。
Key Word
1. 调动 transfer 如果工作有变动，可以用career transition 来表达
2. 通告，通报 notice，notice是名词，它的动词形式是notify.
3. 继任者，接替者 replacement. Replacement和successor都含有继任之意，但两者稍有区别。Replacement强调代替之意，意为代替者，接替者，successor强调续任之意，以为接任者，继任者，接班人
4. 分公司(branch)office./regional office 如果公司有正式名称，可直接使用这个名称。
我们在写工作交接邮件时所要表达的内容：
1. 通告大家工作调动或退休
1)I’m going to be transferred to our L.A. Office.我将被调往洛杉矶分公司。
这句话通常在工作调动后向客户说明情况。Transfer 后面加上介词to表明自己的调动去向。
2)I will be retiring on March 2nd.
Retire 是退休、隐退的意思，不能用在被解雇或辞职的场合。I will be retiring on…也可以用…will be my last day at work.来替换。
3）I am looking forward to the challenge.我非常期待迎接这一挑战。
Challenge 挑战，这里可以看做对于新职位的挑战。
2. 介绍继任者
1) My replacement will beXXX.我的接任者是XXX.
这是向他人介绍自己的接任者时的表达。常用一般将来时。
I’d like to introduce our new CFO to you. 我想将我们新任的首席财务官介绍给您。
CFO 是Chief Financial Officer 的缩略语，首席财务官
CEO 是 Chief Executive Officer
I’d like to introduce our new CFO to you.His name is Darrel Max.
Let me introduce my replacement Kristen Scott.
2) He is highly qualified for the position. 他非常适合这个职位。
这是在介绍自己的继任者并对其表示赞扬。
Mr.Yu has shown strong leadership throughout his career at One Capital.
在第一资本公司任职期间，于先生就展示了他出色的领导才能。
My replacement, Will Hopp, is one of the best engineers the xxx Company has.
我的接任者威尔。霍普，是xxx公司最优秀的工程师之一。
3. 与同事告别
1） Thank you for your support and cooperation.感谢您的支持与合作。
这是在离任仪式上或工作总结中常常使用的客套话。此外在拜托大家关照自己的接任者时，也是用这个句子。
I hope you will provide him with the same support and cooperation you have extended to me.我希望您能如之前对待我一样，给予他同样的支持与合作。
Without your help it would have been impossible to come as far as we have.
如果没有您的协助，我们将无法取得现有的成绩。
Come as far as we have表示走到今天，去的如今的成绩，类似还有go this far
2） I hope to stay in touch with all of you.我希望与你们所有人保持联系。
Stay/keep in touch with somebody 保持联系
I will give you my new contact number later.稍后我将把我新的联系电话给您。
Contact number 联系电话.在告知对方自己的住址、电子邮箱及传真等一系列联络方式的时候，通常使用contact detail.
杂项
在请对方往特定邮箱回信，或因写错地址被退信而需要跟对方重新确认邮箱地址，在自己的办公地点或住所等联系地址变更的情况下的表达
Key word
1. Personal e-mail address/Business e-mail address
2. Get back （邮件）退回 /return/bounce back
口语kick back
3. inbox/outbox
4. recipient/sender
5.和邮件有关的英语表达：inbox收件箱 outbox发件箱 sent folder已发送邮件文件夹 trash垃圾箱 compose mail 写信 delete删除 contacts联系人；电话薄 spam垃圾邮件
1. 请对方往特定邮箱回信
（1） Please reply to the following address.
Please reply to my personal e-mail address so I can check it over the weekend.
I will be on vacation until June 10th.Should you contact me,please direct all your e-mails to my personal address.
（2） Could you send your reply to both addresses?
（3） Can you send your e-mail to a different address, please?
当无法收到对方发来的邮件，请对方往自己另一个邮箱发邮件
I haven’t received your e-mail. Can you send it to a different address of mine, please?
(4)If you need to contact us, simply reply to this message.
告知对方如果日后相联系可以通过你给的信息与你联系。
2. 邮件被退
I sent you an e-mail but it got returned.
在收到退信的同时也会受到退信的理由：
The e-mail address does not exist.该邮箱地址不存在
The recipient’s mail box exceeded its quota.收件人的邮箱已满。
3. 以抄送的方式给对方发邮件
1) Copy me on the e-mail./CC me.
Always include my assistant on any e-mail you send me, please.
请将每一封发给我的邮件都抄送给我的助手。
Just copy me on the e-mail so you don’t have to send two separate e-mails.
(2)Please reply to all.
When you reply to this e-mail, please hit “reply all” so everyone will know what’s going on.
Please “reply to all” when you respond to keep everyone in the loop
In the loop 表示“圈内的，知情的”
4. 邮箱变更
（1） Here‘s my new e-mail address.
Here’s my new e-mail address. All future correspondence with me should be sent to this address.
Please send your e-mail to my new e-mail address, which is Kelly@ from now on.
(2)I am closing my e-mail account.
当表示不再使用的时候，直接用close 或cancel 表达