©2010-2025 宁波自信网络信息技术有限公司 版权所有
客服电话：0574-28810668 投诉电话：18658249818
浙ICP备2021020529号-1 | 浙B2-20240490
关注我们 ：
1、 Quality Excellence for Suppliers of Telecommunications Forum (QuEST Forum) TL 9000 Quality Management System Requirements Handbook Release 3.0 Copyright Copyright _ __ _ 2001 Quality Excellence for Supplier
2、s of Telecommunications Forum For further information, see the QuEST Forum web site at: http://www.questforum.org/ TL 9000 is a registered trademark of the Quality for Excellence for Suppliers of Telecommunications Forum. Sections of this document contain copyrighted material
3、from a variety of sources; these sources are identified in the Bibliography of this handbook. The text highlighted in the boxes throughout this document is a verbatim reproduction of ISO 9001:2000. This text is copyrighted by the International Organization for Standardization. Not for resale.
4、 No part of this standard may be copied or reproduced in any form, including an electronic retrieval system, without the prior written permission of the American National Standards Institute, Inc., 11 West 42 nd Street, New York, NY 10036, which holds reproduction rights in the United States.
5、 Approved and Adopted by the QuEST Forum Effective March 31, 2001 TL 9000 Quality Management System Requirements Handbook 3.0 Ii Foreword Foreword The TL 9000 Quality Management System Requirements Handbook was prepared in a cooperativ
6、e effort by the members of the Quality Excellence for Suppliers of Telecommunications (QuEST) Forum. From the outset the QuEST Forum’s goal has been to develop and maintain a consistent set of quality system requirements and measurements that, when implemented, will help provide telecommunicatio
7、ns customers with faster, better and more cost-effective services. This book complements the TL 9000 Quality Management System Measurements Handbook with requirements that support Telecommunications industry service providers and their suppliers’ commitment to meeting the expectations of thei
8、r customers. The QuEST Forum is pleased to present this book in a common spirit of delighting our customers. George C. Via, Verizon Olga Striltschuk, Motorola QuEST Forum – Chairman QuEST Forum – Vice Chair Steven Welch, SBC
9、 Barry D’Amour, Nortel Networks Don Pickens, Bell South Jerry Cates, Corning William Wessman, Boston Karl-Heinz Augenstein, Alcatel Communications Group Marty Lustig, SPRINT Masahide Sekiguchi, Fujitsu
10、 Signature on File Isabelle Courville, Bell Canada Monica Garcia, Complas TL 9000 Quality Management System Requirements Handbook 3.0 iii Preface Preface The Quality Excellence for Suppliers of Telecommunications Forum (QuEST Forum) was founded to fost
11、er continued improvements to the quality and reliability of telecommunications service. The founders took the critical initial step of establishing a common set of quality management system requirements and measurements by creating the TL 9000 Quality Management System Requirements Handbook and
12、the TL 9000 Quality Management System Measurements Handbook. These handbooks are the result of a cooperative effort among members of the telecommunications industry. The work of the QuEST Forum yields benefits to customers, their subscribers, and their suppliers. Membership is composed of teleco
13、mmunication Service Providers, Suppliers, and Liaisons. Members fund and participate in the QuEST Forum, have defined voting rights and are expected to contribute to the work of the QuEST Forum. Members vote on adoption of the TL 9000 structure, content, administration, and other questions comin
14、g before the QuEST Forum. The QuEST Forum establishes and maintains a common set of quality management system requirements and measurements built on currently used industry standards, including ISO 9001:2000. The requirements and measurements promote consistency and efficiency, reduce redundancy
15、 and improve customer satisfaction. They also enable suppliers to improve quality and reliability, reduce costs, and increase competitiveness. TL 9000 Quality Management System Requirements Handbook 3.0 Iv Acknowledgements Ack
16、nowledgements The strength of the QuEST Forum is the outstanding capabilities and commitment of the members who represent their respective organizations at the QuEST Forum and Work Group Meetings. This exceptional talent produced the first TL 9000 Quality Management System Requirements Handboo
17、k in record time and now has completed this major update in less than eighteen months. Individuals whose companies were customers, suppliers, and competitors accomplished the update of the Requirements handbook through extraordinary teamwork. This outstanding accomplishment was facilitated in p
18、artnership with the American Society of Quality (ASQ) and The University of Texas at Dallas (UTD). Special thanks for their constant support and encouragement during the last three years of our development to Dr. Bill Osborne, Dean and Dr. Douglas E. Harris, Associate Dean, Erik Jonsson School o
19、f Engineering and Computer Science and to Paul Borawski, ASQ Executive Director and Brian LeHouillier, ASQ Director, Programs & Operations. Personally, and for the entire QuEST Forum, I would like to thank the following QuEST Forum individuals and companies of the Requirements and Oversight wor
20、k groups for their direct contributions to this update of the TL 9000 Quality Management System Requirements Handbook. Jack Pompeo QuEST Forum Project Director Requirements Work Group Leaders: Chair Brendan Pelan Verizon
21、Vice-Chair(2000) Debbie Hearn Telcordia Vice-Chair(1999) Matt Lindsay Tellabs Operations, Inc. Secretary Tama McBride Motorola Time Keeper Jeffrey Rose Sumitomo Electric Lightwave SME(2000) Rich
22、ard Morrow The University of Texas at Dallas SME(1999) Bob Brigham Telcordia Contributors: 3M Telecom Systems Advanced Fibre Alcatel Thierno Diallo Communications
23、 Chandan Banerjee ADTRAN Mark Hodges Ian Mackie Charles O'Donnell Rhonda Sator Mark Moore Mike Rippe Tom Yohe TL 9000 Quality Management System Requiremen
24、ts Handbook 3.0 v Acknowledgements SBC Ed Franck Jim Lankford Judy Przekop Steve Stroup Rick Werth Siemens ICN Pat Muirragui Tom West Sorrento Networks Richard Lycette Sprint Tim Dinneen Sumitomo Electric Lightwave Gary Bishop Jeffrey Rose Symmetricom Donna Schilling Jack Riskey
25、 Telcordia Technologies Bob Brigham Debbie Hearn John Russell Leslie Wolfe TeleCentric Jack Pompeo Tellabs Operations Matt Lindsay Telmar Network Technology Jerry Constance Gary McMullin The University of Texas at Dallas Richard Morrow Tyco Electronics Greg Blount Verizon Communic
26、ations Alan Beaudry Brendan Pelan Worldcom Robert Paschke John Rosenow Flextronics Johnny Hancock Fujitsu Doug McCullough Hekimian Laboratories Robin Williams Liebert Corporation Larry Ables Tom Baldrick Dale Carpenter David Giannamore Lucent Technologies Ruth A. Harman Sandford
27、 Liebesman John Wronka John Walz Marconi Bret Barclay Don Denk Mary Hattrick Beverly McClain Harold Morrison Jennifer Vidos Motorola Mary Demmert Tama McBride Jim Osman NEC America David Barski Nokia Karen Rawson Doug Hall Nortel Networks Robert Oakley Richard Pierrie Paceon J
28、im Shields QUALCOMM Grace Weaver Qwest Don Wilford Jerry Keintz Antec Rob Lindner Bob Lichkay Bill Taylor Astec Advanced Power Systems Andre Lapointe AT&T Kathy Parker Michael Server Bell Canada Jean-Normand Drouin Jean-Pierre Quoibion BellSouth Telecommunications Tex Prater
29、 Joel Sullivan British Telecommunications Steve Dickens Charles Industries Angelo DiMonte Victor Potent Chatsworth Products Edward Gaicki CommWorks Laura Coplon Jim Oates David Stahl Comverse Network Systems Bruce Rozett Elizabeth Tracy Corning Steve Cooper Len Young Entela Ralph
30、 Stowe Ericsson Victor Sandoval Excel Partnership Steve Obolewicz Dave Sanicola TL 9000 Quality Management System Requirements Handbook 3.0 vi Acknowledgements Acknowledgements Oversight Work Group Leaders: Chair J
31、oe Taylor Tellabs Operations Vice-Chair Ron Basque Complas Secretary Kim Hauswirth American Society for Quality Contributors: Perry Johnson Registrars Nicole Martin SBC Jim McDonnell Siemens ICN Ken
32、Koffman Stat-A-Matrix Rich Watts Tekelec Ben Crane Tellabs Operations Joe Taylor Corning Sandy Holston Joel Reece Excel Partnership Donna Locke Independent Association of Accredited Registrars Chris Shillito Marconi Donna Reinsch Motorola Greg Feldman Nortel Networks Jeff Har
33、pe ADC Telecommunications Randy Pezon ADTRAN Randal Whorton Alcatel Dave Aiken Ron Luttrull American Society for Quality Kim Hauswirth British Standards Institution (BSI) Ky White Complas Ron Basque The QuEST Forum benefits from the continued and dedicated service of many i
34、ndividuals working towards the goals of the QuEST Forum. Without these individuals and their company’s support, the QuEST Forum would not be successful in ensuring that the quality of telecommunication services to the end-user keep pace with changing technological opportunities in the twenty-firs
35、t century. A Board of Directors guides the QuEST Forum activities through a strategic plan, which is implemented by work groups. The Requirements and Oversight work groups are credited for producing this document and they would like to recognize the individuals and companies that participated
36、 in the other work groups for providing invaluable service in support of the overall QuEST Forum Mission. Business Excellence Acceleration Model (BEAM) Work Group Leaders: Chair Gene Hutchison SBC Vice-Chair
37、 Mary Hattrick Marconi Vice-Chair Don Brown Alcatel Secretary/SME Tom Withey The University of Texas at Dallas British Telecommunications Alex Cuthbertson Mark Webster Comverse Network Systems Zv
38、i Ravia AT&T Robert Gray BellSouth Telecommunications Irv Briks Contributors: Agilent Technologies John Murray Alcatel Don Brown Ian Mackie TL 9000 Quality Management System Requirements Handbook 3.0 vii Acknowledgements Acknowledgements Infonet Dan Russ Lucent
39、Technologies Sandford Liebesman Marconi Mary M. Hattrick Motorola Greg Feldman Nortel Networks Daniel Proffit Christopher West SBC Gene Hutchison Stephen Stroup Telkom South Africa Mike Donald Tellabs Operations Mari Silvenius Telmar Network Technology Gary McMullin The Universit
40、y of Texas at Dallas Tom Withey Corning Steve Cooper Len Young Excel Partnership David Middleton Flextronics Johnny Hancock Fujitsu Ashok Dandekar Glenayre Technologies Deborah Brigham Governance Work Group Leaders: Co-Chair
41、Jim McDonnell SBC Co-Chair Len Young Corning Motorola Greg Feldman Nortel Networks Jeff Harpe SBC Jim McDonnell Tellabs Operations Joe Taylor Contributors: Alcatel Ron Luttrull Corning Len Young ECI Telecom M
42、isha Ptak Marketing and Communications (Marcom) Work Group Leaders: Chair Jack Pompeo TeleCentric Vice-Chair Ashok Dandekar Fujitsu Perry
43、 Johnson Registrars Nicole Martin QUASAR Doug Luciani Tellabs Operations Joe Taylor TeleCentric Jack Pompeo American Society for Quality Jeff Weitzer Table of Contents Complas Ronald Basque Corning Joel Reece Fujitsu Ashok Dandekar Marconi Donna Reinsch Contributors: A
44、DC Telecommunications Jerry Lefever Randy Pezon ADTRAN Randal Whorton Alcatel Dave Aitken Ron Luttrull TL 9000 Quality Management System Requirements Handbook 3.0 viii Acknowledgements Measurements Work Group Leaders: Chair
45、 Rick Werth SBC Vice-Chair Matt Lindsay Tellabs Operations Secretary ohn Walz Lucent Technologies Time Keeper Jeffery Rose Sumitomo Electric Lightwav
46、e SME Richard Morrow The University of Texas at Dallas Nokia Doug Hall Karen Rawson Nortel Networks Jim Dumouchelle Paceon Jim Shields Qwest Jerry Keintz Don Wilford SBC Jim Lankford Vuong Phi Scott Suko Rick Werth Siemens ICN Ken Koffman Mar
47、k Young Sumitomo Electric Lightwave Jeffrey Rose Symmetricom Jack Riskey Tekelec Angela Hall Michael Willis Telamon William McLinn Telcordia Technologies Debbie Hearn Tellabs Operations Duke Dahmen Denise Echols Matt Lindsay Telmar Network Technology Jerry Constance The University
48、of Texas at Dallas Richard Morrow Unisys Richard Geesaman Verizon Communications Galen Aycock Alan Beaudry Brendan Pelan Ron Resh WorldCom Robert Paschke Xerox Corporation Brian Fannon Corning Kevin Calhoun Steve Cooper CTDI Jim McCormick Ericsson Victor Sandoval Excel P
49、artnership Steve Obolewicz Dave Sanicola Flextronics Johnny Hancock Fujitsu Tom Garrison Hummingbird Mary Harmer Japan Quality Assurance Organization - JQA Katsuhiko Haruta KARLEE David Briggs John Jennings Liebert Corporation Larry Ables Tom Baldrick Dale Carpenter Dave Giannamor
50、e Lucent Technologies David Bisone Ari Jain Art Morrical John Walz John Wronka Manly-Williams Linda Cue John Manly Marconi Bret Barclay Don Denk Beverly McClain Jennifer Vidos Motorola James Fritsch Tama McBride Jim Osman Network Access Solutions Laurence Rudolph Contribut
©2010-2025 宁波自信网络信息技术有限公司 版权所有
客服电话：0574-28810668 投诉电话：18658249818
浙ICP备2021020529号-1 | 浙B2-20240490
关注我们 ：
