IHG洲际酒店集团员工个人发展计划指南.ppt

1Personal Development Planning个个人人发展展计划划 You will have the opportunity to develop for your current and future roles.你将得到针对目前和未来职责的发展机会你将得到针对目前和未来职责的发展机会Room to Grow 成长的空间成长的空间Feb.2010Agenda日程日程lReview feedback from our peoplel回顾来自员工的反馈建议lPDP ProcesslPDP流程lManagers Responsibilitiesl上司的责任lEmployees Responsibilitiesl员工的责任 lDevelopment Planning Guidelines and Examplesl发展计划的指引及实例lWhat the next?l下一步?From an employee point of view,what are the biggest challenges in preparing their PDP?员工在准备其员工在准备其PDP时面临的最大挑战时面临的最大挑战lMy knowledge and ability to complete the PDP forml完成PDP表格所需的知识和能力lFind right development activities for my improvementl寻找针对改进的恰当发展行动lMy Managers genuine interest in peoples developmentl上司对员工发展的切实关注lLack of opportunity to grow in my propertyl酒店内的发展机会欠缺From a manager point of view,what are the biggest challenges in helping our people to prepare their PDP?上司在帮助员工准备上司在帮助员工准备PDP时面临的最大时面临的最大挑战挑战lCost of time,money,and resources in peoples developmentl时间、金钱和员工发展所需的各类资源lManagers knowledge and ability to help our people in the processl上司帮助员工PDP所需的知识和能力lManager lack of commitmentl上司对PDP缺乏认可和投入 Why our people dont feel we are focusing on their development?员工为何感受不到我们对其发展的重视员工为何感受不到我们对其发展的重视?lNo PDP Meetingl没有PDP会谈lLack of follow up for individuals PDPl对员工PDP缺乏落实lTurnover of middle managers breaks the processl因中层经理流动而导致的进程终止lPDP not link with peoples promotion in the hotellPDP和员工升职之间缺乏关联lPeople thought promotion and salary increase is more important than personal developmentl相对个人发展，员工认为升职和加薪更重要lPeople thought PDP is“attending training”,but a lot of time,it is not the most effective wayl员工将PDP等同于“参加培训”，其实很多时候培训并非最有效途径What do you like to see most in this training?在此次的培训中，我们希望看到在此次的培训中，我们希望看到.?lTalk about more on-the-job activitiesl更多讨论在岗工作活动lWays or approaches to learn to improve their shortages/weakness.l改进员工弱项的学习方法和途径lHave more real cases and examples on how PDP link to performancel运用更多真实案例来阐述PDP与绩效之间的联系lHow to review the progress of employees PDP effectively&conveniently?l如何方便有效地评估员工PDP进程lEmphasis on tracking and following upl追踪进展，重视落实What else the Corporate Office can do to help your hotel improve in this area?/公司还有哪些事项可帮助酒店提公司还有哪些事项可帮助酒店提升升PDP表现表现?lStructured promotion/transfer policy committed by ownersl标准化的升职/调岗政策且获业主认可lA platform for hotels to share best practice in development planning.l建立酒店间可分享有关发展计划最佳做法的沟通平台 lA development resources booklet for our people to refer to when preparing their development plan such as“Successful Manager Handbook”published by PDIl提供在准备发展计划时用作参考的小册子，如PDI出版的“成功经理手册”lTo have more integrated approach and communication on talent management processl有关精英管理流程更为全面完整的方案和沟通资讯lMore focused and structured in HIPO developmentl在高潜力员工发展方面更具针对性和系统性Process流程流程Steps/步骤步骤Who/何人负责何人负责When/何时完成何时完成HR organize and conduct training to managers and employeesHR组织开展针对经理和员工的培训HR人力资源部February/2月Employee prepare own PDP base on performance feedback员工根据绩效反馈结果，准备其PDPEmployee员工March/3月Manager prepare for the PDP meeting经理准备进行PDP会谈Manager经理March/3月Conduct PDP meeting and agree on plan主持PDP会谈并达成一致Manager&Employee经理和员工March/3 月Implement the Plan实施计划Employee with support by manager员工实施，经理支持Onwards/3月之后Everyone has development need and should have a development plan各人皆有其发展需求，应有相应发展计划各人皆有其发展需求，应有相应发展计划Employee owns his/her development.Manager provides support.员工对其自身发展负责，经理则需提供支持员工对其自身发展负责，经理则需提供支持Employees Responsibilities员工责任员工责任lTake ownership and accountability for your development&growthl对自身发展承担责任和义务lThink about your career aspirationl考虑自身职业理想lKnow your strength and gapsl了解自身优势和差距lSeek feedbacks from manager,peers,and subordinatel主动获取上司、同僚和下属的反馈lPrepare your PDPl准备自己的PDPlDiscuss your PDP with your Managerl和上司讨论自己的PDPlImplement your PDPl实施自己的PDPlAsk for support and seek feedback continuouslyl持续寻求支持并听取反馈Managers Responsibilities上司的责任上司的责任lDeliver our commitment room to growl遵守承诺 发展的空间lKnow peoples career aspirationl了解员工的职业理想lKnow peoples strength and gapsl了解员工的优势和差距lSpend time to discuss employees PDPl花时间与员工讨论其PDPlProvide suggestions on development method and activities during PDP meetingl在PDP会谈中提供关于发展方式及活动的建议lProvide necessary support for your people to implement their development planl在员工实施发展计划时向其提供必要的支持lProvide continuous feedbackl持续提供反馈Planning for success为成功计划为成功计划My Career Aspirations我的职业理想我的职业理想lWhat I want to do in the future?l我未来想从事什么职位?lTime frame?l时间表？lMobility?l是否愿意迁移？lRealistic?l切合实际？lIf I stay in current role,how I want to see myself being more effectivel如果依然从事现职位，任何使自己更加有效？My Career Aspirations Example我的职业理想我的职业理想 实例实例l To stay in current role in next 12 monthsl 在接下来的12个月中依然任现职l Open a full service hotel in 1st or 2nd tier city within next 2 yearsl 之后两年内，在1或2线城市筹开一家全功能酒店l To become an F&B head in CP or IC hotels in 3 yearsl 3年内成为CP或IC酒店的餐饮总监l To become a GM in HIEX in 12 monthsl 12个月内成为假日快捷酒店的总经理l To strengthen my leadership in current role in next 12 monthsl 之后12个月里在现职任内提升自身领导力l To acquire exposure in Rooms in next 12 monthsl 在之后12个月里涉猎房务部Reflect on performance review,others feedback,and your career aspiration反思绩效评估结果和他人反馈，体现个人职业理想Identify 2 to 4 areas to focus(strength and development needs,current role and future role)致力于2至4个关键领域（优势、发展需求、现职、未来职位）Targets link to Leadership/Functional Competencies目标专注于领导/专业能力Focus on your behavior,not on business results关注自身行为而非经营结果Step 1:My Target第一步：我的目标第一步：我的目标What I am going to focus my development on?发展应关注哪些方面发展应关注哪些方面Defining Development Target制订发展目标制订发展目标Behaviour行为行为Skill技能技能Knowledge知识知识Winning Ways制胜之道制胜之道Leadership Competencies领导能力领导能力Functional Competencies专业能力专业能力Technical skills业务技能业务技能ClusterDefinitionCompetenciesTeam Focused“Working together effectively to meet business goals faster”Fostering CollaborationLeading and Developing People&SelfAction-Oriented“Driving to achieve ambitious targets in an efficient way”Drive for ResultsTurning Vision into ActionPassionate“Caring passionately about our guests and business partners,and changing to meet their needs”Guest/Customer&Market FocusChampioning ChangeSavvy“Knowing what it takes to beat our competitors,both now and in the future”Thinks AheadUnderstanding our BusinessIHG Leadership Competencies 洲洲际领导能力能力IHG Leadership Competencies洲际领导能力洲际领导能力 Team Focused:Leading and Developing People“Working together effectively to meet business goals faster”LevelSummaryHow we behaveHotel EmployeeCorporate Band 8Develops self,and gives clear directions as neededTells people what they need to do where appropriate,in a helpful way that doesnt dent their confidenceTrusts people:Expects people to follow appropriate instructions without needing a lot of supervision;role models how to do it Gives constructive,helpful feedback on what people are doing and how to improve;doesnt turn a blind eye to colleague performance that isnt good enough and applies the same standard to selfLooks for opportunities to develop own skills and welcomes guidance and feedback on how to do this Hotel SupervisorCorporate Band 7Explains&shows what to do and whyCommunicates goals and objectives and makes links with organizational goalsAssigns tasks,setting clear,specific performance expectations,objectives,standards,and accountability Shows people whats the right and wrong way to do things,showing what good performance looks likeReinforces this by regularly recognizing and praising people for a job well done,and helping them improve when a job is not well done Hotel GMs 1/2Hotel Exec teams and department headsCorporate Bands 5/6Encourages input from the teamAsks for and considers the input of others in decisions that affect themConsiders others capabilities and potential when assigning activities and projects Holds self and others accountable for achieving results:establishes specific and efficient follow-up mechanisms to track progressProvides specific and constructive feedback when results are not up to expectations,without denting peoples confidenceReinforces performance by regularly recognizing and praising individuals and the team for a job well doneHelps others develop their skills,using the learning principle of tell me,I forget,show me,I remember,involve me,I understand Hotel GMs 3/4/5Corporate Bands 4Leads,develops and actively involves the teamAsks for and considers the input of others in decisions that affect themProvides specific and constructive feedback when results are not up to expectations,without denting peoples confidenceUnderstands and leverages the major strengths and weaknesses of team members,including selfMonitors ongoing performance and progress and keeps everyone focused on what is critical to team successAppropriately and regularly recognizes and rewards individuals and the team My Target -Examples我的目标我的目标 实例实例Target目标目标Success成功成功Action行动行动Tracking 追踪进程追踪进程Work on my ability to empower my team members致力于提高自己授权下属的能力Build collaborative business relationships with Reservation and Housekeeping与预定部和客房部建立协作共赢的工作关系Leverage my meeting skills to communicate more effectively in one-on-one situations提升一对一面谈技巧，提高沟通效率Knowing revenue generation principles and methods了解有关营收的原则和方法Increase personal job accuracy and attention to details加强对工作细节的关注，提高准确度Strengthen my leadership and build a highly motivated team提升个人领导力，建立高成效团队Acquire market/competition related information.Plan and implement projects to enhance customer satisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Step 2:My Success第二步：我的成功第二步：我的成功lWhat will I be able to do,see,hear,say,after the development of my job skills,knowledge,behaviour or experience?And what will others be saying?l工作技能、知识、行为或经历的发展会如何体现在个人“言行举止”上？lFocus on“you”,not business measurementl关注“你”自身的改变，而非经营业绩的提升lBe specificl特定明确What will be different?期望改变的方面期望改变的方面My Success -Examples我的成功我的成功 实例实例Target/目标目标Success/成功成功Work on my ability to empower my team members致力于提高自己授权下属的能力I will spend more time to guide and coach my team members than do everything on my own.My team members will feel satisfied by being able to contribute花更多时间来引领/辅导我的员工，而非万事亲力亲为。我的员工会满意其能作出贡献Build collaborative business relationships with Reservation and Housekeeping与预定部和客房部建立协作共赢的工作关系I will understand the process and challenges in these departments and work better with each other.了解这些部门的工作流程和主要困难，从而与其更好合作Leverage my meeting skills to communicate more effectively in one-on-one situations提升一对一面谈技巧，提高沟通效率People will be more willing to come to me for advise and suggestion他人乐于征求我的建议和想法Knowing revenue generation principles and methods了解有关营收的原则和方法I will be able to implement revenue generation strategies to ensure revenue targets are achieved.具备落实营收战略从而确保达到营收目标的能力Increase personal job accuracy and attention to details加强对工作细节的关注，提高准确度My manager will spend less time“checking”my work.I will be trusted and given more opportunities to do and learn new things.上司减少检查我工作的时间。别人信任我，给我更多学习新事物的机会Strengthen my leadership and build a highly motivated team提升个人领导力，建立高成效团队People will ask to join my team.Better productivity.I will be seen as a successful leader.别人希望加入我的团队，工作效率提高，被人视我为成功领导Acquire market/competition related information.Plan and implement projects to enhance customer satisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目I will manage some successful projects and increase customer satisfaction成功管理项目，提升顾客满意度Step 3:My Action第三步：我的行动第三步：我的行动What I will do?Who else needs to be involved?When the learning will happen?What support or resources are needed?我要做什么？谁需要参与？何时学有成效？需要何支持或资源？我要做什么？谁需要参与？何时学有成效？需要何支持或资源？About 70%of actions are based on on-the-job learning70左右的行动应专注于在工作中学习左右的行动应专注于在工作中学习The actions can be practiced on a regular/daily basis行动能在日常工作中经常实践行动能在日常工作中经常实践List specific actions that will taken to ensure you achieve each of your targets.列出将实施的特定行动，从而确保达到各项目标列出将实施的特定行动，从而确保达到各项目标Strategies For Growing Skills技能提升的策略技能提升的策略Strategies people typically use for development常用发展策略常用发展策略80%Training/培训培训10%Books&Research书籍和研究书籍和研究10%On The Job/工作活工作活动动Strategies peopleSHOULD use fordevelopment该用发展策略该用发展策略10%Training/培训培训20%Books&Research书籍和研究书籍和研究70%On The Job/工作活动工作活动Learning and Development Solutions学习和发展方式学习和发展方式Many low cost solutions are available within the Development Plan Toolkit,some of them are:Processes and Methods/流程和方法流程和方法Education Learning through Resources/通过各项资源，从教育中学习Experience Learning through Doing/通过实践操作，从经历中学习Exposure Learning through Others/通过他人经历，从涉猎中学习Activities such as:活动实例活动实例Activities such as:活动实例活动实例Activities such as:活动实例活动实例Instructor-led courses讲师现场培训On-the-job tasks&projects在岗工作任务和项目Feedback&Coaching反馈和辅导Web-based Learning Programs网络学习课程Job Changes&Rotations工作变换和轮换Mentors&Role Models导师和榜样Independent Learning/Selected Readings独立学习/选择性阅读Special Assignments特定工作分配Visibility opportunities from key individuals,leaders and teams观察关键个人、领导和团队，总结成功经验Industry/Career Conferences&Seminars行业/职业会议和论坛Practice&Reflection实践并反思Certifications Program(s)各项认证课程Giving Presentations宣讲My Action -Examples我的行动我的行动 实例实例Target/目标My Action/我的行动Work on my ability to empower my team members致力于提高自己授权下属的能力Obtain empowerment and delegation knowledge and skills through e-learning course in myLearning by end of March3月底之前在mylearning网站上完成授权的知识和技能的e-larning课程Practice skills I learned at least twice a week and make note on what went well and what to do better next time每周至少实践两次学得技能，记录下有效作法和需改进方面Using checklist to seek feedback from my people once a month每月一次听取员工反馈（使用检查清单）Seek feedback from my manager during mid-year review and performance review 在年中/终评估终获取上司的反馈Build collaborative business relationships with Reservation and Housekeeping与预定部和客房部建立协作共赢的工作关系Start a cross training plan in Reservation and Housekeeping from April 15.从4月15日起启动预定部和客房部的交叉培训计划Have informal lunches with EH and RSVN Mgr.once a month每月一次和行政管家和预定部经理共进非正式午餐Discuss with my team and implement a plan to work better together with other departments.Implement the plan by end of April.和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划My Action -Examples我的行动我的行动 实例实例Target/目标My Action/我的行动Leverage my meeting skills to communicate more effectively in one-on-one situations提升一对一面谈技巧，提高沟通效率In every one-on-one meeting,I will not interrupt people and balance the time in listening and talking.一对一会谈中不打断别人，妥善分配听和说的时间 In every one-on-one meeting,I will ask questions to hear peoples idea and suggestions.一对一会谈中主动询问，倾听他人的观点和建议Knowing revenue generation principles and methods了解有关营收的原则和方法Participate in the weekly Revenue Review.参加每周营收会议 Attend Revenue Academy in August8月份参加营收培训 Volunteer to work in at least one Revenue generation projects in the hotel.主动参与至少一次酒店营收方面的项目 Get coached from my manager从上司处得到辅导 Analyze revenue maximization opportunities monthly and prepare actions to improve the result每月分析营收最大化机会，并准备行动方案以改善结果My Action -Examples我的行动我的行动 实例实例Target/目标My Action/我的行动Strengthen my leadership and build a highly motivated team提升个人领导力，建立高成效团队Every time I spend time with my supervisors,I will ask them to describe 3 things that they have done to build teamwork with their direct reports每次与我的主管见面，我会要求他们描述其与下属建立团队精神的3个案例Every time I have a full staff meeting I will celebrate publicly 2 things the team did well and also explain one area that we will focus on as a team for the ne