VOA商务英语整理.doc

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第1课Dodge: Tate associates is a global consulting firm, right?
Tate: That’s right. A few years ago, we had just two offices. Now we’re up to 90.
Dodge: Why so many, so fast?
Tate: We had to. To by a global player, we need to access to local markets. A local office gives us to access to these markets. (一个当地的办事处能使我们介入这些市场)
Dodge: So local companies come to you…
Tate: They come to us and asked: “What do I do now”?
Dodge: In what areas?
Tate: You name it. Accounting, computers, all areas.
Dodge: So you consultant all areas.
Tate: We consultant wherever there’s a need. And if there isn’t a need, we create one.
Dodge: So you consultant all areas.
Dodge: Specifically, though, what are your strengths?
Tate: The core of our businesses is accounting, we provide accounting services for many of our clients.
Dodge: You are more than bookkeepers.
Tate: Of course. We’re planners. We help our clients keep pace with the global economy.
Dodge: Having offices around the globe helps.
Tate: We can say to our clients, “we have access, we know people… my friend in Tokyo, my friend in Washington, my friend in BJ.”
Dodge: So your network is another of your strengths?
Tate: Yes. Our global network is a major strength.
Dodge: Global networking isn’t easy.
Tate: For us it is easy. All of our employees speak several languages.
Dodge: So they are sensitive to local culture?
Tate: They are sensitive and they are objective.
Dodge: Objectivity is a …
Tate: It’s a necessity for consultants. You have to be objective or your can’t do your job.
Dodge: So sensitivity and objectivity are the major strengths of your employee, correct?
Tate: Correct. But let me add competent. My employees are very, very good at their jobs.
Dodge: In sum, then, your employees are sensitive, objective, and competent.
Tate: That sums it up nicely.
第2课
Business English. Time for your meeting.

Weiwei: Dr Luckket, it's time for our meetings.
Dr Luckett: Thank you. I'll be right there. Hello, I'm Dr Lin Luckett. I'm glad you can make today's meeting. We'll make a breath. Give us 25 minutes, we'll give you the world of business.

Consultant: How are things in the graphic design business, Mr Height?
Roy: Great, I really like being my own boss.
Consultant:You started your own business last year, didn't you?
Roy: Yes, right after I was laid off.
Consultant:Wasn't you working at an advertising firm?
Roy: Before they downsized.
Consultant:In the end, being downsized worked out. Your new business is a success.
Roy: As I said, it's good to be your own boss. No one can lay you off.
Consultant:Your graphic design business has worked out for you.
Roy: It has. Even Tailor Associates uses my design services.
Consultant:That's right. Didn't you design our logo?
Roy: I designed your logo and your letter head.
Consultant:You're going to do our website, too, right?
Roy: If I get into web design.
Consultant:If? web design is a logical next step for a graphic designer.
Roy: Perhaps, but it's a big step.
Consultant:So, you've come to us to...
Roy: I've come to you for advice. I need to expand. I need to grow.
Consultant:You want to expand into designing website...
Roy: I want to design website. No, I have to design website. But,...
Consultant:But with expansion comes investment.
Roy: Yes, I need to invest in computers and personnel.
Consultant:You'll need powerful computers to do web design
Roy: And skilled designers to use the computers.

Small talk:
A: We have coffee and tea. Which would you prefer?
B: Tea, please. Tea, thanks

A: We have cold tea and hot tea. Which would you prefer?
B: Hot.

Dr Luckett: Miss Wei, How do you think the meeting went?
Wei: Fantastic.
Dr Luckett: Let's go to another one.
第3课
Ms. Tate: T Mr. White: W

T: Mr. White, you're worried about making more investment.
W: Especially investing in computers. The technology changes so rapidly.
T: And you have to change with it.
W: When I started, I had one simple phone, one single line phone.
T: Life was simpler then.
W: That was only last year. Now I have a multiline phone, a peeper and a cell phone.
T: No email?
W: Of course email, and voice mail and fax.
T: You should be used to changing technology.
W: I can't keep up with the changes. They happen too fast.
T: Technology has really changed the way we do business.
W: I know, with today's technology, there is no down time.
T: Do you stay in touch with the office all the time?
W: My clients can reach me anywhere by cell phone.
T: So if they can get in touch any time, your office is always open.
W: As I said, no down time.
T: You could turn off your cell phone.
W: What? How would my clients get hold of me?
T: Your clients could always email you.
W: And they do. I have computer savvy clients.
T: Email is really convenient, all you need are a computer and a modem.
W: And the fast reliable connection to the Internet.
T: Is your modem fast enough?
W: I had got a faster modem to keep up.
T: Why don't you get direct connection to the Internet?
W: One more thing to spend money on.
T: A direct Internet connection is a necessity for you.
W: A coursely necessity.
第4课
Lesson 4

T:let me ask you this,do you send files over the internet?

H: A lot.We sent graphics files back and forth(来来回回) all the time.

T:So you download a lot of files too?

H:That's what we got a faster modem.Large files take forever to download.

T:Listen to what I'm telling you. Get a direct internet connection.

H:Is it that much faster?

T" You can download those files in no time(立刻)and get that you design work.

H:All right,let's put it on the list.

T:Speaking of list,that's where we should be working on.

H:I start making a wish list.a list of computer equipment.

H: Let's take a look.

H:It's not quite complete.

T:It looks like you listed every peripheral on the market.

H:Looks that way, doesn't it?

T:You want this stuff, but do you need it?

H:Yes,sure,don't I?

T:Before you purchase any hardware,you should do more research.

H:We should I do these research.

T:Get on the net. Start surfing. Check out what's hot?

H:Where on the net do I look?

T:Search for hardware and software reviews.

H:Ok,I'll read the hardware and software reviews,then what?

T:Email people who use the hardware. Email desingers use the software.

H:Ok,I'll start searching on the net.

Small Talk: That's not in my job description, but OK.

-Would you cope this for me? -That's not in my job description.

-Would you help me set up conference room?

-I'm really busy. Could you help me move this furniture?

-Glad to.

-Sure,what do you need?
第5课
Tate: How did the web search go?
Hyde: Super. I visited lots of vendor sites.
Tate: Did you check out their product pages?
Hyde:Sure. That's where I found the technica specs.
Tate: What about the FAQ's? Did you read the vendor's FAQ's?
Hyde:The FAQ's were really useful. A lot of people had the same questions I had.
Tate: So these vendor sites answered all you question.
Hyde:All my technical questions, anyway.

Tate: Where else did you search on the Net?
Hyde:Some users had put up sites on specific products.
Tate:That's good product advertising.
Hyde:Well, when the comments are positive, it is.
Tate: You mean users post negative comments too?What a superise!
Hyde:Some, but th topice were more on how to use the products.
Tate: And how to avoid their Bugs.
Hyde: Lots of good tips get posted on those user sites.
Tate: Did you e-mail any users? Hyde: No, Not yet. I don't think I need to. Tate:You got enough information just from the sites. Hyde: Every web site had links to other sites. Tate: So you just sured from site ti site. Hyde: I followed the links from site to site reading about design software. Tate: And you know whate you want now? Hyde: I got a good picture just by follwoing the links.
第6课
Hyde: In my research on the net, I learned one thing.
Tate: What's that?
Hyde: You can never have enough memory.
Tate: That works for both people and computers.
Hyde: Design software will take a lot of computer memory.
Tate: Most computer application is taking numerous amounts of memory.
Hyde: But specially design software graphic files are huge.
Tate: So you need a lot of memory.

Hyde: And storage, I need a lot of disc space to storage these files.
Tate: And to back them up.
Hyde: Right. If computer crashes, I don't want to lose my work.
Tate: So you need a lot of storage on your computer.
Hyde: And some back up storages devices.
Tate: Sure. You have to back up copies of your files
Hyde: Once my computer crashed, and I lost all of my work. I had no backup copies.
Tate: No backup copies? Ai! You only did that once!
Hyde: Isn't there share wares available to help you backup files?
Tate: Sure. You can pour application down from shareware site.
Hyde: I think my browser has to list shareware links.
Tate: They must. Point browser to one of those links.
Hyde: What about newsgroup on shareware?
Tate: There must be newsgroup on shareware.
Hyde: There are newsgroup on everthing.
Tate: Cover all bases. Look every corner of the net.
第7课
VOA 商务英语Lesson 07
T: so far, we only talked about equipment.
H: I know,I’m going to need new staff.
T: You’re going to need trained people to run these new equipment.
H: They have to be compuyer literate.
T: And also creative.
H: That’s easy to application to find out these days.
T: True ,Most graphic designers are familiar with computers.
H: and designers are by nature creative.
T: your have the perfect staff, compuyer literate and creative.
H: thanks to my web search,we’ll use the best design software.
T: software they’re can be upgraded?
H: upgradeable and compatible with our current software.
T: compatibility is good.is the software easy to use?
H: other users said it’s,they said very user-friendly.
T: so the learning curve shoud be short.
H: very,besides,I’m having staff who are compuyer literate.
T: it looks like you’re ready to expand.
H: I have collected hardware and software.
T: you have to identify your staff need
H: I have clients waiting in the wing.
T: we’ll be your first web client.
H: you want to be a guinea,ya?
T: yes,but a special introductory rate.
H: that goes without saying.

有礼貌地挂断电话:
I’m sorry to interrupted,but I have a meeting in a few minutes,let me call you later.
第8课
VOA 商务英语Lesson 08
T:what’s On your agenda today,Dermen?
D:I’m meeting with Ms. Undersion,chief resource officer of Style-Plus.
T:Style-Plus,Aren’t they clothing manufacturers?
D:Yes,they need to change the way of manufacture clothing.
T:They do their own manufacturing,they do it?

D:Yes,they owed the manufactur,that maybe the problem.
T:Are they planing to outsource the manufacture?
D:Maybe,that’s what I’ll find out today.

D: Style-Plus is going well?
U: Style-Plus is going very well.we found our niche.
D:oh,niche,I think ninch.
U: niche, ninch? It’s doesn’t matter.we understand each other.
D: what’s your niche?
U: we manufacture clothing to women.
D: women?that’s a big niche.
U: our marketing niche is women who wear larger sizes.
D:so your marketing niche is big women.
U:we prefer to say for women who wear larger sizes.

D: what’s your specific problem
U:simply we can’t keep pace with the demand.
D:the market is growing.
U:yes, retailters want more of our product line.
D: consumer’s demand is there.
U: but product isn’t.we need produce more products more quickly.
D:if you produced more,you could keep pace with the demand.
U:that will be good.

记不住对方姓名和相貌时说:
I’m sorry,I’m really bad with names/faces.

第9课
T: So, Dermen, Style-plus has a well designed market niche.
D: Yes, and there market is growing.
T: And you said they can't keep pace with the demand.
D: That's right. They are getting more order than they can fill.
T: They're losing orders and losing money.
D: Their retailors are going to other suppliers
T: It's the old problem. If you can't fill an order, someone else can.
D: She said they have a solution to their production problem.
T: What is that?
D: I'll find it out today what it is.

D: How would you decide to increase the production?
U: We are going to use computers.
D: Your are going computerize the entire production line?
U: The entire line. We need to keep the machines running day and night.
D: What about your employees?
U: Now we have one employee per machine.
D: But with the computer operated system.
U: With the computer operated system, we'll have one employee for ten machines.
D: So your employees will no longer operate the machines.
U: No, now they'll operate the computers.
D: I imagine they don't know how to use the computers.
U: No, they are not computer literates.

D: So what would you do with your workers?
U: That's my question for you, well what I do with my work force.
D: It seems you have two options.
U: Retrain them or replace them.
D: Both of the options.
U: It's a difficult choice.
第10课
Lession 10
in store for 即将来临，即将发生
process 过程
trade off

loyal, loyalty 忠诚
As I said before, As you said before,
boil down to 归结
I see the major change in store for Star Plus workers
Yes,They have two choices, really?
Learn to use computer?
Right. Learn to use computers, or find another job.
Either of the choices is difficult.
The employee is skilled on their work. They understand the process of making clothing.
They just need to learn computer skills.
Right, they need to be skill with the computers
As I asked before, what do I do for my workers?
You could retrain them, or you could hire new workers.
I don't want to lay off people. Some of our employees have been with us for 30 years.
That loyal is hard to be replaced.
But, it maybe difficult to retrain these workers.
True, it maybe easy to hire new ones.
There is real trade off here.
If you hire new workers, you lose time rebuilding loyalty
If I retrain my old worker, I lose time when they are training.
You lose time rebuilding loyalty
I lose time when I retrain my old worker.
Boot of line, you are going to lose time.
Time is money.
There are 3 factors considered. Cost, time and loyalty
1. Cost. you mean how much will cost to retrain the worker?
And how much to cost to train new ones.
Both of them take time.
2. Time. Time is spent on training, and time is lost in production.
And lost time is meaning lost revenue.
3. Loyalty. We talk about worker loyalty already.
And our loyalty to them. Our factory like a family.
So, your choices boil down to those factors: Cost, time and loyalty
第11课
VOA 商务英语Lesson 11

Board of directors, implement
T: Has Ms Anderson decided whether to retrain or lay off ?
G: She made it to the board of director yesterday. They are making a decision.
T: Fortunately for her, she is not t