高中英语书面表达第六章-投诉信.docx

第六章 投诉信
一、 投诉信的定义
投诉信是写信人对产品或服务表示不满的信件。常用于消费者的利益受损、正常生活和工作受到干扰等令人伤脑筋的事情。写投诉信时，要注意写明投诉原委，用词要恰当。
二、 投诉信的常用表达
1. 段首常用语
1) I am writing to you to complain about ... 我写信向你投诉…
2) I wish to express my dissatisfaction/ disappointment about...
我想表达我对___的不满/失望。
3) I’m sorry to say that I’m very unhappy about…
我想说我对…感到很不开心。
4) I hate to have to say this, but… 我很不愿意说这件事，但是…
2.（讲述对商品质量或售后服务不满意的地方）段中常用语
1) For me this environment is very difficult to make studies and I need a quiet room.
对我来说这个环境让我很难学习，我需要一个安静的房间。
2) When we checked…, we noticed that.. 当我们检查...的时候，我们发现…
3) When I took..out of the bag and examined…closely, I found…
当我从袋子里取出…并仔细查看时，我发现…
4) When I unpacked…and tried to use it, it didn’t work.
当我打开…准备使用时，它无法使用。
3. 段尾常用语
1) I believe you will take my complaints seriously and...
我相信你会认真对待我的投诉，并且。。。
2) I hope you will give due attention to this matter.
希望你能对此事给予足够的重视。
3) I hope you will kindly investigate...
我希望你对…进行调查。
4) To remedy the matter, I suggest making the following changes.
为了补救这个问题，我建议做出以下改变
三、 投诉信格式模板
Dear _____，
I am _______(自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about——(事件).
The reason for my dissatisfaction is ——(总体介绍). In the first place，——(抱怨的第一个方面). In addition，——(抱怨的第二个方面). Under these circumstances，I find it——(感觉)to——(抱怨的方面给你带来的后果).
I appreciate it very much if you could——(提出建议和请求)， preferably——(进一步的要求)， and I would like to have this matter settled by——(设定解决的最后期限). Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Hua
四、 投诉信案例
1、题目要求：假设你是李华，五一期间你在淘宝网上购买了一条裤子，作为顾客，你发现好几处不满意的地方。请你根据下面几点自己不满意的服务投诉商家。
1. 发货迟，迟收15天。
2. 裤子颜色本该黑色，收到的却是灰色。
3. 所选尺码为27号，错发29号。
4. 提出理赔要求。
注意：
1. 字数：100左右。
2. 可以适当增加细节，以使行文连贯。
2、范文
Dear Sir,
I’m writing to you to make some complaints about the trousers I bought in your store the other day.
To begin with, the color of the trousers I ordered was black, but what I received was grey. In addition, what fits me is size 27 while the size of the trousers I received was size 29, which is far larger for me. Worse still, the trousers should have been sent on May 1st. however, the date I got it was May 15th.
I think you should take full responsibility for it and pay for the postage. I insist that you give me a satisfactory reply. I do want you to change a new pair of trousers or give me my money back as soon as possible.
Yours,
Li Hua