出国英语日常手册.doc

出国英语日常手册

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姬文源、张艳丽
2004-12-30
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46

目 录
摘要 2
正文 4
1 你在机场的遭遇 4
1.1 办理登机手续 4
1.2 登机及乘机 4
1.3 在银行 5
1.4 电话英语 6
1.5 问路 7
1.6 坐计程车 7
1.7 坐公共汽车 8
2 你的酒店生活 10
2.1 预定房间（Room Reservation） 10
2.2 在接待处（At the Reception Desk） 12
2.2.1 没有预定房间 12
2.2.2 已经预定了房间(或者想延长住宿时间) 13
2.3 整理房间（Housekeeping） 16
2.4 洗衣服务（Laundry Service） 17
2.5 维修服务（Maintenance） 19
2.6 唤醒服务（Wake-up Call Service） 21
2.7 结帐（Checking out） 23
3 你在国外的测试工作 26
3.1 要学会赞美别人，赞美也是一种美德 26
3.2 预约测试官员 27
3.3 简单会面情形 28
3.4 地道英语（美国人日常生活中常用的五星级句子） 28
3.5 预约测试官员 30
3.6 简单会面情形 31
4 民以食为天，你的海外饮食 32
4.1 询问餐馆营业时间的英语会话 32
4.2 打电话向餐馆订位的英语会话 32
4.3 入座时的英语会话 33
4.4 用餐时的应用英语句子 33
4.5 投诉时常用的句子 34
4.6 结帐时注意事项及实用英语 35
4.7 用电话询问遗失对象时的英语会话 36
4.8 附件1：中国小吃主食的英文表达 37
4.9 附件2：常用餐具 38
4.10 附件3：常用词汇 39
5 出差在外，家人常记挂着你，常和家人通信，通信在国外 41
5.1 买电话卡 41
5.2 银行取钱，顺便办理些业务 41
5.3 在邮局，办理其他邮寄业务 42
6 公共标志和说明 43

摘 要
越来越多的国际项目，对我们提出了更高的英语的需求，为此我们早想收集一些相关的英语片段，期望能对大家有所帮助。好在部门的每日英语给我们的收集工作提供的可能和足够的素材，我们收集了近日每日英语的部分内容，整理成一个小册子，但愿能为你的国外旅途有所帮助。
第一章你在机场的遭遇，使得你可以从容走出国门，踏上旅途。第二章介绍的酒店日常用语，使得你可以有一个舒适和安全酒店生活，充足的休息是你出色工作的保证；第三章的测试英语可以使您在国外高效的应对测试工作；在国外吃饭历来都是一件最常面对，也是最重要的海外生活，第四章使我们不在为吃饭而发愁， 你的饮食得以保证，毕竟民以食为天。
我们大老远是来工作的，紧张的心情可以理解，但是不要忘了要尊重别人的习惯，更要学会赞美别人，这样你的工作才会轻松而愉快，至少快捷的工作，可以为公司节省不少的差旅费用。看看第五章是别人的经验，不妨学学。
出国在外，大家都在惦记着你，不要忘记常和家里联系，购买电话卡，一般也是我们在海外要面对的事情。这样你可以用手机方便的和家人联系，适当的时候还可以买些异国的小玩意，寄给我们。
感谢部门的每日英语给了我们一个平台，使得我们可以整理出这些日常用语。特别感谢姬文源、张艳丽、林蓓、张建、陈伟、胡九龙、吕益艳为我们收集了大量的最常用到的场景对话。当然英语的学习要靠自己平时的坚持和努力。我们整理的东西，在以下网站都可以找到。

第一章：你在机场的遭遇
在国际项目中，出国后第一个外语场景便是机场，为了顺利的办理登记手续，妥善办理你的行李，您需要了解一些机场常用的情景对话。
在机场办理好了所有的事情，准备登机与乘机了，为了确保自己度过愉快的空中生活，请参考我们为你准备的机舱片段
一般而言，在国外的办事处都会安排人来接机，但是也有例外，如果航班是在晚上，而且有的办事处由于来往人太多，麻烦不过来。基本上就不多接机了，例如印度德里办事处，假如你初到这里，基本上要在机场过夜的。这个时候如果你的手机没法漫游到当地，你还不得不通过公用电话联系当地办事处，而支付电话费需要当地的货币（美元有时太值钱，消费不便），好在国际机场一般都有外币兑换处，你可以通过我们为你准备的在银行的场景来解围。
当你打电话的时候不要忘了应用地道的电话英语联系你的朋友。
最后你还不得不熬到天亮，拖着疲惫的身子和皮包，自己问路。坐计程车到办事处或酒店。如果你嫌计程车太贵，没关系，可以座公共汽车
下一章我们将给你奉上你在酒店的常用英语.祝你旅途愉快!

第二章：你的酒店生活
出国在外，住宿是一个大问题，如果有办事处，那么您很幸运，您可以用母语和相关人员交流即可解决住宿问题。但如果没有办事处，您就要住酒店了，而且为了确保酒店能为您预留房间，在出发前，最好预定房间（Room Reservation）。
到了酒店，您首先要到接待处进行登记（At the Reception Desk），办理住宿手续。
住在酒店里，每天还会有辛勤的服务生为您整理房间（Housekeeping）；出差在外，每天忙于开局，测试等工作，是不是感觉自己没有时间洗衣服了，那就享受酒店提供的洗衣服务（Laundry Service）吧；任何设备都用一定的生命期限，如果很不巧，在您住宿期间某些设备坏掉了，那您就要求助于酒店的维修服务（Maintenance）啦；如果您已经习惯了每天清晨由闹铃唤您起床，那您可能用得着酒店提供的唤醒服务（Wake-up Call Service）；国际测试一般都要耗费很长的日子，在这里你免不了要理发，好在你了解一些常规的用语。经过n天辛苦的工作，您成功的完成了所有的任务，那就打点好行装，去前台结帐（Checking out）吧。
下一章我们将继续奉上一个和局方人员见面的场景，祝大家在海外生活愉快:)

第三章 你在国外的测试工作
赞美也是一种美德，学会赞美别人，将会给你的工作带来意想不到的顺利。
第一次见面，最好电话预约，预约别人后，切记一定要准时，不要迟到，给对方良好的“第一印象”……
要想健康的在海外生活，丰富的饮食是不可或缺的，请继续关注下一章……海外餐馆就餐，祝吃好喝好，^_^

第四章 民以食为天，你的海外饮食
在国外用餐，希望能快捷方便，不过也需小心应对，毕竟民以食为天。如果是正式的宴请，需要先电话确定一下时间；去就餐时要选好合适的位置和你需要的餐饮 ；如果在遇到不满意的地方，也需要维护自己的合法权益，向服务员投诉：餐后买单，这有多种付帐方式和不同的消费习惯，可以注意一下：离开时，请小心自己的随身物品，如果不小心遗失了，别急，先打个电话到餐馆问一下：另外附上一份常用中英单词表，包括：中华小食、餐具、常用语。
祝各位出差的同事食得放心，工作开心！

第五章 出差在外，家人常记挂着你，常和家人通信，通信在国外
出国在外，大家都在惦记着你，不要忘记常和家里联系，购买电话卡，一般也是我们在海外要面对的事情。这样你可以用手机方便的和家人联系，适当的时候还可以买些异国的小玩意，寄给我们。。

正文
1 你在机场的遭遇
1.1 办理登机手续
Mrs. Fu : Hurry up! We don't have much time left.
Mr. Fu : Take it easy. We still have two hours.
Mrs. Fu : Come on! This is my first time ever to take a plane. I don't want anything to go wrong.
Mr. Fu : Let me take care of everything, all right? Now, let's go to the check-in counter.
Airline Clerk : May I see your tickets and passports, please?
Mr. Fu : Here they are.
Airline Clerk : Would you put all your baggage on the scale, please?....Ah, thirty-eight kilos.
Mrs. Fu : Is that inside the free allowance?
Airline Clerk : Yes, we allow twenty kilos each.
Mrs. Fu : That's lucky! (To her husband) What's next?
Mr. Fu : They'll have to check our baggage. Why don't you wait for me upstairs at the refreshment lounge?
Mrs. Fu : All right. (She goes off.)
Airline clerk : Open your baggage, please.
Mr. Fu : Sure. (He opens the bags. The airline clerk examines them.)
Airline Clerk : All right. Thank you, sir.
Mr. Fu : (Upstairs at the lounge.) What did you order for me?
Mrs. Fu : Black coffee. What do we do now?
Mr. Fu : Let me finish this coffee and then we will go to gate 5. They're announcing our flight.
Mrs. Fu : I didn't hear anything.
Mr. Fu : It's on that sign board up there. See? UA 801. At gate 5. Have you payed the check yet?
Mrs. Fu : Yes.
Mr. Fu : Let's go then.

Vocabulary
1. check in n. 指在机场、旅馆的报到
2. free adj. 免费的
3. lounge n. 休息室。”Refreshment lounge”，指可边喝饮料或吃东西、边休息的场所。

1.2 登机及乘机
A：May I see your boarding pass (check), pls?
B: Here it is, where is my seat?
A: 13A is on the right side.
B: Thank you
A: What can I do with this bag,Miss?
B: Please Put it under your seat or in the over head bin.

A：What would you like to drink, orange juice, coffee or tea?
B：orange juice,pls.

A: Which would you prefer for lunch,fish, pork or beef?
B: The beef,pls.

B: What time do we land in Newyork?
A: At 3:15,Sir.

B: Are you going to serve dinner on this flight?
A: No, sir.just a snack.

B: May I have a pillow and blanket,Miss?
A: Sure,I'll get them for you.

Vocabulary
boarding pass(check):登机证，登记卡
juice: 水果、蔬菜等的汁、液
bin： 储存柜
snack： 点心
pillow and blanket：枕头与毯子

1.3 在银行
1、 Can I change Renminbi to US dollar?
我可以用人民币换美金吗？
2、 I want to exchange. Renminbi 1000,00 for CAN.dollars.
我想用1000,00人民币换成加币。
3、 All right. Please fill out the form first.
好的，请先填一份兑换单。
4、 Could you please tell me today's exchange rate?
请您告诉我今天的汇率是多少好吗？
5、 Can you give me some small change, please?
请您给我换点零钱好吗？
6、 Please give me five bills in one hundred's, four ten's, three five's and the rest in quarters.
请给我换5张100元的，4张10元的，3张5元的，其余全部给我25分的就可以了。
7、 I'd like to open a saving account.
我想开一个储蓄存款账户。
8、 How can I open a check account?
我想开一个支票账户，该怎么办？
9、 May I have your ID please?
请给我看一下您的身份证件好吗？
10、 Please show me how to fill out an open account form?
请您教我填一份开户表格好吗？
11、 I need a new check book.
我需要一本新的支票本。
12、 This is your check account number.
这是您的支票账户号码。
13、 What is my saving account number.
我的储蓄账户号码是什么？
14、 I'd like to deposit some money in my check account.
我想往我的支票账户中存点钱。
15、 What's the interest of the checking account pays?
支票账户和利息是多少？
16、 I want to withdraw US$500 from my saving account.
我想从我的储蓄账户中取出500美金。
17、 I haven's received this month's bank statement.
我还没有收到本月银行的结账单。
18、 I'd like to see the loans officer.
我想见一下这里负责贷款的工作人员。
19、 How can I apply for a credit card?
我如何才能申请信用卡？
20、 I'd like to apply for a short-term loan.
我打算申请短期贷款。

1.4 电话英语
When you are making the call
Asking for the person you want speak to:
Hello (morning or good afternoon. etc..)， is *** there, please?
Can I speak to ***, please?
May I speak to ***, please? [More formal]
Is that ***? When you think you are speak to the right person but not sure.
or start the communication by Saying who you are:
It (this) is ###,please.

When you are answer the call
Hello?
In formal or business communication, give your name or the name of your company. At home usually just say Hello.
One moment, please. When the right person is there.
Hold on, please.
When you are just the right person, just answer "speaking".
When the right person is not there.
Sorry, he is out. /can I take a message?/ Do you want to leave a message?
i am sorry ,his line is busy ,do you want to hold?

1.5 问路
Dale : Excuse me. Could you tell me how to get to the Palace Museum?
Nancy: You can take Bus 5. The driver will tell you where to get off.
Dale : Yes, but I'm driving my own car.
Nancy: Oh, then you drive along this street, turn right at the third crossroad, then take the first left. Keep straight on until you see a road sign that says "Palace Museum", and then you follow the sign. It will direct you to the Palace Museum.
Dale : Drive along this street, turn right, turn left, keep straight, and then I'll see the road sign?
Nancy: That's right.
Dale : Are you sure that I won't bump into any one-way streets?
Nancy: Well,...I don't think you will....I don't see any car around here. Where is your car?
Dale : I parked it over there. You see?
Nancy: Oh, no. You'd better move it before a policeman sees you parking there.
Dale : Why? I don't see any "No Parking" signs.
Nancy: But you're parking in a bus zone.
Dale : Here comes a policeman. I'd better run....Thank you, miss....Oh, by the way, how long will it take for me to get to the museum?
Nancy: About half an hour.
Dale : Thanks again. You've been very helpful.
Nancy: Hurry up, or you'll get a ticket.

Vocabulary
l. crossroad n. 十字路
2. one-way street 单行道。“one way”单程。
3. zone n. 区域
4. ticket n. 罚单、票

1.6 坐计程车
Miss Kao : Taxi! Taxi! (A cab stops and she goes in.)
Cab driver : Where to, miss?
Miss Kao : Diamond Hotel on Beach Avenue. How much do you think the fare will be?
Cab driver : Well, about three dollars. I can't tell exactly, but whatever it is, it will show on the meter.
Miss Kao : I took a taxi yesterday from the station to Diamond Hotel, and the driver charged me six dollars.
Cab driver : Was it rush hour?
Miss Kao : No, it wasn't.
Cab driver : Well, there is nothing I can say, miss.
Miss Kao : Do you think he intentionally drove all around instead of driving directly to Diamond Hotel?
Cab driver : No. Why would he want to do that?
Miss Kao : For more money. He thought I was someone who can be taken advantage of.
Cab driver : I wouldn't say that, miss. Any cab driver would lose his license if he got caught doing a thing like that.
Miss Kao : I didn't know that.
Cab driver : Now you know. Are you new in this city?
Miss Kao : Yes. I'll probably stay here for two more weeks.
Cab driver : In that case, you can try to call a cab company to send you a cab next time when you need one. That'll certainly make you feel safer.... Here you are, Diamond Hotel.
Miss Kao : Thank you for the advice. How much is it?
Cab driver : Two dollars and ninty-eight cents.
Miss Kao : Here is three dollars. Keep the change.
Vocabulary
1. cab n. 即“taxi'，计程车。
2. rush hour 指交通的高峰时间

1.7 坐公共汽车
A : Move to the rear of the bus, please. There're plenty of seats in the rear.
B : How much is the fare, please?
A : Thirty cents. Drop it in the box.
B : Does this bus go to Washington Post Office?
A : Take Bus No. 9. This is No. 6.
B : But somebody told me this is the right bus. I'm going to Park Avenue.
A : This is the right bus. I'll let you off when we get there.
B : Thanks a lot, driver.
C : Driver, I want a transfer to the 66th street cross-town bus. How much is the fare?
A : (Giving him a transfer.) There's no charge for transfers.
C : Is it good on any crosstown bus or only on the 66th street crosstown?
A : That transfer is only good on the 66th street bus.
C : I'm going to First Avenue. Is 66th Street my best way to get there?
A : Yes.
D: Driver, does this bus go to Washington Post office?
A : No, take Bus No. 10 across the street.
D: Thank you.

2 你的酒店生活
2.1 预定房间（Room Reservation）
Key Sentences（重点句子）
1．I'd like to book a double room for Tuesday next week．
下周二我想订一个双人房间。
2．What's the price difference？
两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．
一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then．
我想我还是要阳面的吧。
5．How long will you be staying
您打算住多久？
6．We'll be leaving Sunday morning．
我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．
我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．
我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates．
我们确实有一个单间，在这段时间可以用。
10． What is the rate， please？
请问房费多少？
11．The current rate is＄ 50 per night．
现行房费是50美元一天。
12． What services come with that？
这个价格包括哪些服务项目呢？
13．That sounds not bad at all． I'll take it．
听起来还不错。这个房间我要了。
14． By the way， I'd like a quiet room away from the street if the is possible．
顺便说一下，如有可能我想要一个不临街的安静房间。

Dialogue A
A：Room Reservations．Good afternoon．
B：I'd like to book a double room for Tuesday next week．
A：That's fine， sir． A double room for Tuesday， September12th， with a front view or rear view？
B：What's the price difference？
A： A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．
B：I think I'll take the one with a front view then．
A： How long will you be staying？
B： We'll be leaving Sunday morning．
A： That will be five nights， sir．Thank you very much，and we look forward to seeing you next Tuesday．
B： Good． That's all settled then． Good-bye．
A： Good-bye．

Dialogue B
A：Advance Reservations．Can I help you？
B：Yes，I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10．
A： Yes， we do have a single room available for those dates．
B： What is the rate， please？
A： The current rate is＄50 per night．
B： What services come with that？
A： For＄50 you'll have a radio， a color television， a telephone and a major international newspaper delivered to your room everyday．
B： That sounds not bad at all．I'll take it．
A：Very good． Could you tell me your name， sir， please？
B： Yes， it is Moore．
A： How do you spell it， please？
B： It's M-O-O-R-E．
A：M-O-O-R-E．And what is your address，please？
B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 U．S．A．．
A： Excuse me， sir， but could you speak a little more slowly，please？
B：Sure，no problem．It's 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．Have you got it？
A：Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．
B： That's right．
A： What about your telephone number？
B：[phone]． By the way， I'd like a quiet room away from the street if that is possible．
A：A quiet room away from the street is preferred．O．K．．We'll mail you a reservation card confirming your booking as soon as possible．We look forward to your visit．
B：Thank you and good-bye．
A：Good-bye．

Words and Expressions
settle　　　 v．解决
available　　a．可得到的，有用的
confirm　　　vt．使坚定，认可
Mississippi　n．密西西比（美国州名）

2.2 在接待处（At the Reception Desk）
2.2.1 没有预定房间
Key Sentences（重点句子）
28．I want a double room with a bath．
我要一间有浴室的双人房。
29．How much a day do you charge？
每天收费多少？
30．It is hundred yuan a day including heating fee， but excluding service charge．
一百元一天，包括供暖费但不包括服务费。
31．It's quite reasonable．
收费十分合理。
32．How long do you intend to stay in this hotel？
您准备住多久？
33．Have you got through with the check－in procedure？
你是否已经办妥住宿登记手续？
34． C