1、 Season Convention Corporation Shanghai, China Fax: 0086-021-58198666 To: American Airlines From: Mr. Jeffery Johnson, Customer Affairs Manager Date: June 18, 2007 Subject: Booking Flight tickets Message: Pls reserve 3 tickets for July 21 from New York to Shanghai, China. Business
2、 class. The tickets should be under the name of Liu Hui, Fang Hua and Xing Bin. Please guarantee—Master card No. 7790 6349 28669. Please send the tickets to the following address: No. A106, New York Convention and Exhibition Center, NY, 32058 USA. Sincerely yours, Jeffery Johnson
3、 June 19, 2007 Mr. Jeffery Jones 2800 Founder Drive Florence, SC 29501 Dear Mr. Jones, Thank you for your letter regarding your recent attendance at our convention and exhibition center. We are sorry to learn of the difficulties you met with during the exhibition.
4、You are quite correct in saying that an exhibition can be damaged by poor service. The lack of attentive service which you described is different from ACEC standards of courtesy and etiquette(礼仪). Please accept our sincere apologies for any inconvenience. Please rest assured that your letter has
5、 been forwarded to the general manager, and will be the focus of his immediate attention. We hope that this incident does not affect your favorable regard of ACEC. We would like to have the opportunity to better serve you, and look forward to welcoming you again soon. Sincerely yours, Consumer Af
6、fairs Manager Michael Longfellow Cc: general manager Hello everybody, You are welcome. We are so happy to have friends like you coming from afar. Allow me to introduce myself first. My name is Sherry Su from the Sky Free Travel Service. On behalf of our company and our colleagues,
7、we’d like to extend a warm welcome to you all. In the days to follow, I’ll be accompanying you to tour the beautiful lakes and mountains in this region. I’ll do everything possible to make your visit a pleasant experience unique from that of your previous tour. This is our driver, Mr. Wang. The pl
8、ate number of our bus is 123468. Please do remember the number so that you might not get on the wrong bus. If you have any problems or suggestions, please don’t hesitate to let us know. We will try our best to help you and we are always at your service. We hope you’ll enjoy your stay with us.
9、 GOOD NEWS Summer Clearance Sales There will be an annual clearance sale of children’s clothes and seasonal dresses for adolescents this weekend. All the goods on show are sold at discounts. You are welcome to make your choice. Don’t hesitate at the outside chance of buying Sea Gull products. Tuesday, August 29, 2007 The Spring Shopping Mall






