201_年上期h航空地勤试卷.docx

201_年上期h航空地勤试卷
201*年上期h航空地勤试卷
大英县英才职业技术学校201*年（上期）《航空地勤》
期末试卷
（考试时间：90分钟满分：100分）
班级：姓名：得分：
一．多项选择题：（分）
1.为旅客安排座位的基本要求？（）
A.按照登机牌的座位号登机，对号入座。
B.符合飞机载重平衡的要求入座。C.特殊旅客也应严格对号入座。D.按照旅客客票的座位等级安排入座。2.特殊旅客包括？()
A.病残旅客B.轮椅旅客C.犯人旅客D.盲人旅客3.交接班时应做到？()A.交待不正常航班动态及安排情况。B.搞好卫生。
C.清点饮料，娱乐用品。D.做好工作记录。
4.服务人员应做到（）
A.对于态度不好的旅客，可以漠视，绝不允许争吵。B.及时帮助旅客解决困难。C.对于重要旅客要重点照顾。D.对中，外旅客要一视同仁。5.对无行李牌的行李，服务人员应该（）A.通过行李上旅客姓名，地址找出线索。
B.通过行李类型核对其他站发来的行李电报找出线索。C.放在柜台，等旅客自行来领取。D.向始发站或有关站拍发多收电报查询。6.计件系统的逾重行李计算（）A.大小B.件数C.尺寸D.重量二．判断题。（10分）
1.无人陪伴儿童5岁以下，不予接受。（）2.国际旅客需出示有效护照。（）
3.特殊旅客都是相同的运输条件，手续和注意事项。（）4.婴儿旅客是指7天以上，1岁以下的旅客。（）5.病残旅客乘机，需填写乘机申请书。（）
6.航班不正常包括提前起飞，延误，取消，合并，加降等不正常情况。（）7.行李牌是旅客托运行李的运输凭证。（）8.行李查询常用缩语Contents是指行李信息。（）9.飞机起飞油量=航段耗油量+备用油量（）10.孕妇乘坐飞机没有限制条件。（）
三．填空题。（分）
1.旅客运送组织方针：，，。原则，。
2.航空公司开始办理航班乘机手续的时间一般不迟于客票列明的航班离站时间前分钟，截止办理乘机手续时间为航班离站时间前分钟。3.国际航班一个旅客免费行李额为Kg,国内一个旅客限止Kg。4.特殊旅客是指需给予和的旅客。5.VIP头等舱票价为经济舱正常票价的。6.航班延误分作，。四．判断题。（分）
1.微笑服务是与客人交流，沟通的美好桥梁（）2.美国被称为“微笑的城市”。（）
3.空乘问候乘客声音应，洪亮且柔和。（）
4.空乘职业形象主要体现为外表形象及与之紧密相连的人格形象（）5.航空公司发的制服个人可以进行修改（）
6.空乘可以采取爬楼梯或跑步的办法派遣不良情绪（）
7.心理适应能力，指人面对整洁不熟悉的人群，环境和工作内容，是否能够很快融入其中的能力（）
8.忍耐性是指个体在遇到各种刺激和压力时的心理承受能力（）9,用心用情服务的基本点就是优质服务（）10.空乘最佳服务是用心，用情服务（）五．简答题。（50分）
1简述微笑的作用与要求。（15分）
2.空乘怎样派遣不良情绪？（10分）
3．简述空乘的能力培养。(15分)
4．空乘仪表的要求？（10分）
江苏省如东职业高级中学
201*201*学年度第一学期中试卷
《民航地勤英语》试题
本试卷供11航空使用共4张每张印25份
命题薛凤翔审定李红
班级__________姓名________学号________得分________
Ⅰ.Choosethebestanswerforeachblank.
()1.Mytravelplansarenotfinalized.I’lllater.
A.makeareserveB.reservation
C.makeareservationD.reserve
()2.JeancallstheBookingOfficeofAirChinatochecktheseat.
A.freeB.emptyC.availableD.availability
()3.A:Hello,thisisAirChinaBookingOffice.
B:Hello.I’dliketomyflightreservation.
A.bookB.confirmC.orderD.reserve
()4.DoyouexpectanyforCA1849tomorrowmorning?
A.no-showsB.go-shows
C.stand-byD.waitlist
()5.Wouldyoupayincashoryourcreditcard?
A.inB.withC.forD.on
()6.P:Thanksforyourinformation.Hereismyticketandthemoneyfortherefund.A:Hereisyour.
A.passportB.ticket
C.receiptD.boardingpass
()7.Whatisareservationsagent’sprincipaljob?
A.makingareservation
B.makingasale
C.confirmingreservationD.alternatingflight
()8.Whatkindofseatdoyouprefer?
A.Hereyouare.
B.Awindowseat.
C.Thankyouverymuch.D.Ihaveone.
()9.P:Willyouassignustwoseatstogetherbythewindow?C:Sorry,.
A.wouldyouprefertwoaisleseats
B.wouldyouprefertwoseatsintherearofthecabinC.wouldyouprefertwowindowseatsonebehindtheother
D.wouldyouprefertwoseparatedseatsbythewidow
()10.P:Isee.Andwhenisthecheck-incounterclosed?
C:Normallyitisclosebeforethedeparturetime.
A.halfan-hourB.anhourC.twentyminutesD.24hours()11.What’stheover-sizebaggage?
A.Exceed45kg.B.Exceed100x60x40cm.
C.Lessthan30x20x10cmD.Lessthan2kg.
()12.I’mafraidthatyourexcessbaggagewillnotbeabletogowithyou,because.A.letitgoascargo
B.thebaggageisshippedascargo
C.Isuggestyousenditasunaccompaniedbaggage.D.wehaveafullloadfortheflighttoday.
()13.What’syoursuggestionforapassenger’sbaggageofconnection?
A.Pooledbaggage.B.Interlinedbaggage.C.Carry-onbaggage.
D.Check-inbaggage.
()14.Pleasetakeyourcarry-onbaggageintothetohaveacheck.
A.conveyorbelt
B.electronicmetaldetectorC.scaleD.tray
()15.Whatwillhappenifthediplomatrefusethecheck?
A.Hecangothroughthesecuritycheck.B.Hewillgothroughthegate.
C.Hewillnotbeallowedtogoonboard.D.Hewillbeallowedtogoonboard.
()16.Howmanyperfumewillbeallowedtotakeashandbaggage?
A.2liters.
B.100milliliters.C.100liters.D.2kilos.
()17.Whatkindofformwillyoufillinifyougothroughtheredchannel?
A.QuarantineDeclarationForm.B.DepartureorArrivalCard.C.HealthDeclarationForm.
D.CustomsDeclarationFrom.
()18.Ifyouattendyourbestfriend’sweddingceremonyinJapan,whichtypeofvisadoyou
needtoapplyfor?A.TouristVisa.B.WorkVisa.C.StudyVisa.D.ResidentVisa.
()19.WhichtypeofpassportdoyouneedtoapplyforifyouweregoingtostudyinSingapore?
A.DiplomaticPassport.
B.OrdinaryPassportforPublicAffairs.
C.ServicePassport.
D.OrdinaryPassportforPrivateAffairs.
()20.11.Canyougivemetheflightnumber,please,______theplaneislate?
A.sothatB.forC.incase
D.forfearthat
Ⅱ.CompletethedialoguewiththepropergivenwordsAclaimshiptakewaitfortakecareofchangetransfertransitloungeinterlinedbaggagecheckedbaggageyourdestinationconnectingflightlabelC:Doyouhaveany1?P:Yes.Thesetwosuitcase.I’llgotoShanghaifirstthentakeaconnectingflighttoWolverhampton.
C:Isee.Youwill2theflightinShanghaibutyoudon’thaveto3yourbaggageand4itthere.Ourairlinescan5yourbaggageallthewaythroughto6.Actually,assoonastheflightarrivesinShanghaithebaggagehandlerswilltransferittothe7thatisboundforWolverhampton.Youjust8arestinthe9and10yournextflight.P:YoucanshipmybaggagedirectlytoWolverhampton?
C:Sure.ButIwill11yoursuitcaseasthe12.Thebaggagehandlerwill13
them.Itsavestimeandtrouble,doesn’tit?P:Itcertainlydoes.
BtheconveyorbeltoverweightthelimitlatebaggageticketsandpassportcheckinC:Goodevening,sir.
P:Evening.Isthiswherewe14fortheflighttoHongKong?C:That’sright.Sir,FlightCA520.P:Ihopewe’renot15.
C:No,therearestillquitealotofpassengerstocome.Whatname,please?P:PeterJackson,Mr.andMrs.Jackson.
C:Mr.andMrs.Jackson…MayIseeyour16,please?P:Hereyouare.
CFine.Isthisallyour17?P:That’sright.Thesetowcasesandthetwosmallerbags.C:Wouldyouliftthemonto18?P:Ihopewe’renot19.
C:No.You’rewellwithin20.
Ⅲ.FillintheblankswithproperwordsandexpressionsA
C:Goodafternoon,Miss.Yourticketandpassportplease.P:1
C:Thankyou.Doyouhaveanybaggageto2?P:Yes,twopieces.
C:Wouldyou3onthescale?I’llweighthem.P:OK.
C:Yourbaggageis16kilos.The4ofbaggageforpassengersholdingeconomic-classticketsis10kilos.Yoursis16kilos5.P:6?C:I’mafraidyouhaveto7forit.P:8wouldthatbe?C:Youshodpay240Yuan.P:OK.Here9.
C:OK.Andhereisyourreceipt,boardingpassand10.P:Good-bye.
BC:Yourticketandpassport,please.P:Hereyouare.
C:Whatbaggagedoyouwantto11?P:I12twosuitcases.C:Thisbigoneis13thelength14.
P:WhatshouldIdo?
C:Wouldyouliketosenditas15baggage?P:No,Iwantallthebaggageto16me.
C:Isee.Wehaveto17overweightbaggage.Youhavetopayforthat.P:OK,howmuchwillyou18me?C:Youhavetopay50Yuanas19.P:He’sthemoney.
C:Hereareyourboardingpass,baggagechecksandreceiptfor20.P:Thankyouverymuch.C:You’rewelcome.
Ⅳ.CompletethedialogueaccordingtotheChinesegiveninthebracketsDialogue1C:ThisisAirChinaTicketOffice.MayIhelpyou?
P:Yes.1(我订了一张下周一从北京飞往纽约的票).
ButIneedtostayinBeijingforacouplemore
days.2(我不得不取消预定的座位).C:3请告诉我航班号)?P:Yes,CA421.C:Yourname?P:DavieBrown.
C:Holdon,please.Letmecheck.(Amomentlater)Oh,4(找到了).5(您预订了下周一9月27日国航CA421航班的头等舱).P:That’sright.
C:Mr.Brow.I’llcancelyourreservation.P:Thankyou.
C:6(您想预订别的航班么)?P:No,thankyou.I’llcallyouifIwant.
C:7(感谢来电。布朗先生，再见)!P:Good-bye.
Dialogue2
P:Iamtravelingwithmypet.IwonderifIcantakeitintothecabin.
C:I’mafraidnot8(根据我们公司的规定，宠物只能
随货物一起运输)unlessit’saguidedogassistingtheblindandproperlyharnessed.Youmaynotkeepyourdoginthecabin.
P:Buthowdoyoushipmydogthen?
C:9(把狗装进宠物箱里).We’llshipitasoverweightbaggage.
P:Doyouofferpetcontainersthen?
C:Yes,weofferonesofdifferentsizesatreasonableprice.10(我们按超重行李的标准对您的狗和宠物收费).Bytheway,11(您的狗有健康证吗)?
P:Yes.I’vegotitreadyforquarantineinspection.
Dialogue3
C:Goodmorning.12(请出示您的机票和护照),please?P:Hereyouare.
C:13(请将您的行李放到秤上).P:Isthatinsidethefreeallowance?C:Yes.
P:Bytheway,canItakethislaptopasmyhandbaggage?
C:That’sallright.14(请问您需要什么样的座位)?P:Windowseat.
C:I’msorry.15(靠窗户的座位已满).Willtheaisleseatbeallright?P:It’sOK.
C:YourticketandIDCard,andhereareyourboardingpassandbaggagechecks.Ⅴ.Makeupadialogueaccordingtothesituationgivenbelow
Mr.Wrighthasnothingtodeclare,hegoesthroughthegreenchannel.Thecustomsagentisinspectinghim.Atleast8sentences.
10航空第二学年第一学期民航地勤英语期中试卷答题纸
班级__________姓名________学号________得分________
Ⅰ.Choosethebestanswerforeachblank(20)1112123134145156167178189191020Ⅱ．Completethedialoguewiththepropergivenwords(20)1.2.3.4.5.6.7.8.9.10.11.12.13.14.15.16.17.18.19.20.Ⅲ.Fillintheblankswithproperwordsandexpressions:(20)
1.2.3.4.5.6.7.8.9.10.11.12.13.14.15.
Ⅳ.CompletethedialogueaccordingtotheChinesegiveninthebrackets(30)
1.2.3.4.
5.6.7.8.9.10.11.12.13.14.15.
Ⅵ.Makeupadialogueaccordingtothesituationgivenbelow
Mr.Wrighthasnothingtodeclare,hegoesthroughthegreenchannel.Thecustomsagentisinspectinghim.Atleast8sentences.