饭店英语.pptx

,单击此处编辑母版标题样式,#,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,LOGO,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,Unit 1,Room Reservation,Learning Objectives,1.,the expressions of kinds of guest room,s,2.,how to introduce and recommend the room to the guest,3.,how to make a reservation to the guest,In this unit you will learn,Snapshot,Reading Tip,s,As a hotel reservationist,the most important job is to make a room reservation and recommend the proper room to guest(s)successfully.You must be very familiar with the words and phrases about reservation,the details and all the useful information about the room.,If you want to become an excellent reservationist,please remember:understand the guest completely,follow the guests request,recommend the proper room,write down the correct reservation notes,update the reservation information,and pay attention to the details.,Q&A,Do you know,the,kinds of guest room,s,?,What is the difference between room and suite?,Rooms in hotel,1.Standard Room,标准间,a.Single Room b.Double Room c.Triple Room,单（人）间 双（人）间 三（人）间,Rooms in hotel,2.Suite,套间（套房）,a,.,Ordinary,Suite,b.Deluxe Suite c.Presidential Suite,普通套间,豪华套间 总统套房,Rooms in hotel,3,.Deluxe Room,豪华间（豪华房）,Step 1,Greet the guest,问候宾客,Step 2,Ask for,the,guest,s,name,询问客人姓名,Step 3,Ask for the arrival and departure dates,询问抵、离店日期,Step 4,Ask for the room style,询问房型,Step 5,Check the room availability,查看是否有空房,Step 6,Provide the room rate,提供房间价格,Step 7,Ask for the special requests,询问特殊需要,Step 8,Ask for the e-mail,address,and telephone,number,询问邮箱和电话,The procedures of making a reservation,Step 9,Repeat and check the information,重复并核对信息,Step 10,Farewell,结束语,Conversation,Scene:,A hotel reservationist is going to receive a phone call reservation.,Before the reading(Q&A),What,s,Mr.Greens telephone number?,Its 123456789.,What are the arrival and departure dates for Mr.Green?,January 1st and January,3rd,.,Does Mr.Green want to have a double room?,No,he wants a single room.,Whats the room rate per night?,Its 200 Yuan per night,Words&phrase consolidation,Match the phases from column B to column A,1.,预订员,a.deluxe suite,2.,团体预订,b.room rate,3.,三人间,c.reservationist,4.,豪华套间,d.room availability,5.,抵达时间,e.group reservation,6.,房价,f.triple room,7.,无烟房,h.arrival time,8.,离开时间,i.standard room,9.,标准间,j.non,-,smoking room,10.,空房,/,可售房,k.departure time,Tape script,Scene:,A hotel reservationist is going to receive a phone call reservation.,(R:,Reservationist;G:Guest,),R:,Good morning,City Wall Hotel.,Room Reservations.,How may I help you?,G:Good morning.,R:Yes,sir.May I have your name,please?,G:Tom Green.,R:Mr.Green,G:Sure.January 1st and January 3rd.,R:Thank you.,G:Id like to have a single room with breakfast.,R:Please wait a moment and,Thank you for waiting,Mr.Green.We have single room,s,on these days and its 200 Yuan per night.,G:Thats good.Ill take it.,Id like to book a room.,may I know your arrival and departure time?,What kind of room would you like,Mr.Green?,I will check the room availability.,Tape script,R:Do you have special request,s,?,O:Oh,yes,I must have a,non,-,smoking room,.,R:All right,I will write it down.And may I know your e-mail,address,and telephone number?,O:My telephone,number,is 12345678 and my e-mail,address,is tomgerrn.,R:Thank you Mr.Green.You have booked a single room with breakfast from January 1st to January 3rd,the,rate,is 200 Yuan per night.Your telephone,number,is 12345678 and your e-mail,address,is tomgerrn.Am I right?,O:Thats right.,R:Is there anything else I can do for you?,O:No,thank you.,R:With pleasure.,We look forward to serving you soon.,Focus On,Useful Expressions for reservation,What kind of room would you like,？,您想要什么样的房间？,Do you want to book a room?,您想订房间吗？,Sir we have single room,s,double room,s,and suite,s,.,先生，我们有单人间、双人间和套间。,Do you have special request,s,about your room?,您对房间有特殊要求吗？,May I know your arrival and departure time?,我能知道您的抵达和离开时间吗？,Useful Expressions for reservation,Would you like a smoking room or non,-,smoking room?,您想要吸烟房还是无烟房？,The suite is 800,yuan,per night.,套间每晚,800,元,We provide the special rate room for this month.,本月我们提供特价房。,Please wait a moment.I will check the room availability.,请您稍等片刻，我查一下是否有空房,/,可售房。,You need a single room far away from the elevator.,您需要一间离电梯远一些的单间。,Sorry,sir.There is only one deluxe room left.,很抱歉，先生。只有这一个豪华间了。,Role play,Make a dialogue according to the situation below:,A guest is calling from Beijing.He wants to book a single room in the Great Wall Hotel.He also wants to know more details about the room.,Listening,Directions:A guest wants to pay a visit to Xian.He would like to book a room for 3 days.Now he is calling from America to the City Wall Hotel.The telephone rings.,Fill in the blanks according to your listening.,1.Mr.Green wants to book from May 1st to .,2.Let me check our .,3.A single room is with breakfast per night.,4.Do you have for your room?,5.Mr.Green would like to have a .,a single room,May 4,th,room availability,400,y,uan,special requests,higher floor,Reading,Fully Booked,As a hotel reservationist,what should you do when your hotel rooms are fully booked?,Fully booked,Apologize,Give advice,The guests want to The guests can,live in this hotel live in another hotel,1.Put the guests on,2.Take down,3.When the rooms are available,you,Help the guests to,2.Provide other hotels,3.Dont forget to,higher floor,contact number,call them immediately,other hotels,information,give your best wishes to them,.,Assignment,I.Role-play,In the City Wall Hotel Room Reservation Department,someone is calling to book a room.A hotel reservationist is answering the phone call.You should work with your partner to make a reservation.,II.Use the following information to finish the blanks of the City Wall Hotel Reservation List.,Mr.Green was born on January 5th,1950.He lives on Happy Road 9#in New York City of America.His telephone number is 00,1,123,456,7890 and tomgreen is his e-mail,address,.He will pay a visit to Xian from May 1st to May 4th.He booked a deluxe single room which cost him 600 Yuan per night.He asked for a non smoking room because he doesnt like smoking.Now he will start his journey.,City Wall Hotel Reservation List,Name,Gender,Date of birth,Arrival Time,Departure Time,Total days,Telephone number,Address,E-mail,Room style,Room rate,Special requests,Thank You!,