酒店英文代码.pptx

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,#,酒店英文代码,一、房型,1,、标准双人间,ST/SR,2,、标准单人间,SK/SR,3,、标准双人套,JT,4,、标准单人套,JK,5,、行政双人标准间,FT,6,、行政单人标准间,FK,7,、行政套房,FJ/FSS,8,、豪华套房,DS,9,、总统套房,PS,10,、残疾人房,HR,（,Handicapped Room,）,11,、相邻房,Adjoining room,二、酒店常用的术语解释,1,、住客房（客人正在使用）,Occupied,2,、空房（已完成卫生清扫工作，等待出租）,Vacant,3,、走客房（客人结帐，但房间还没清扫完毕）,COCheck out,4,、已清洁住客房,OCOccupied and clean,5,、清洁住客房,ODOccupied and dirty,6,、已清空房（已清未检查）,VCVacant and clean,7,、未清洁空房,VD Vacant and dirty,8,、已检空房,VIVacant,9,、保留房（一般是为保证类订房提供的管制）,BL,10,、待修房,OOOOut of order,11,、停用房,OOS,12,、外宿房（在外留宿，不回酒店睡觉）,S/O Sleep out,13,、请勿打扰房,DND Do not disturb,14轻便行李,L/B Light baggage,15,、长住客人,LSG Long-staying guest,16,、加床,EB Extra bed,17,、贵宾,VIP Very important person,18,、自用房,HU House use,19,、房态,Room status,20,、预订,Reservation,21,、预订确认,Confirmed reservation,22,、更改预订,Amendment,23,、预付订金,Advanced deposit,24,、预抵日期,Arrival date,25,、预离日期,Departure date,26,、预期抵店表Expected arrivals list,27,、预期离店表,Expected departures list,28,、订房预测,Room forecast,29,、预先分房,Pre-assign,30,、提前到达,Early arrival,31,、入住登记,Check-in,32,、团队,Group,33,、散客,FIT(Free Individual Tourist),34,、结帐时间,Check out time,35,、延时退房,Late check out,36,、半天用房,Day use,37,、换房,Room change,38,、续住,Overstay,39,、房价表,Tariff,40,、房价,Room rate,41,、净房价,Net rate,42,、入住率,Occupancy,43,、推销高价房,Up-selling,44,、免费,Complimentary,45,、总帐户,Master folio,46,、信用卡,Credit card,47,、故意逃帐者,Skipper,48,、问询服务,Information,49,、叫醒服务,Wake-up call,50,、行李牌,Luggage tag,51,、失物招领,Llst and found,52,、小费,Tips,53,、投诉,Complain,54,、交班本,Log book,55,、交叉培训Cross-training,56,、预付金,Paid in advance,57,、凭证,Coupon,58,、保证订房,Guaranteed booking,59,、预订未到,No-show,60,、取消预订,Cancellation,61,、等候名单,Waiting list,62,、散客,Walk-in,63,、超订,Over booking,64,、相连房,Connecting room,65,、商务房价,Commercial rate,66,、平均房价,Average room rate,67,、,将高价格种类的房间按低价格出售,升级,Upgrade,68,、包价服务,Package,69,、门市价,Rack rate,70,、付帐或清帐,Settlement,71,、快速结帐,Express check-out,72,、外币兑换,Foreign curency exchange,73,、送餐服务,Room service,74,、接机服务,Pick up service,75,、礼宾部,/,委托代办,Concierge,76,、留言服务,Message,77,、国际直拨长途电话,IDD(International Direct Dial),78,、国内直拨长途电话,DDD,79,、应急钥匙,Emergency key,80,、保险箱,Safe deposit box81,、客史,Guest history,82,、两人占用房比例,Double occupancy,三、酒店各部位名称,1,、前厅,front office,2,、前台,front desk,3,、总机,the general switchboard,4,、客房,housekeeping,5,、餐饮部,food&beverage department,（,F,B,）,6,、中餐厅,Chinese restaurant,7,、西餐厅,western restaurant,8,、咖啡厅,coffee shop,9,、酒吧,bar,10,、吧台,counter,11,、酒吧椅子,bar chair12,、酒吧招待,barman(male)/barmaid(female),13,、夜总会,night club,14,、宴会厅,banquet hall,15,、娱乐部,recreation department,16,、后厅,back-of-the-house,17,、会计部,accounting,18,、食品配备部,food preparation,19,、清洁部,dishwashing,20,、保安部,security,21,、维修部,/,工程部,engineering/maintenanc,22,、洗衣部,laundry,23,、人力资源,human resource department,24,、培训部,training department,25,、行政办公室,executive office,26,、市场推广部,public&sales department,27,、商务中心,business centre,28,、美容美发,beauty salon,29,、健身中心,fitness centre,30,、桌球室,snooker room,31,、议事日程,agenda,32,、董事会,board,33,、备忘录,memo,34,、音量,volume,35,、文件柜,.,档案柜,filling cabinet,36,、购物商场,mall,四、酒店各职务名称,1,、总经理,general manager,2,、驻店经理,resident manager,3,、行政助理经理,executive assistant manager,4,、总监,director,5,、房务部经理,the room division manager,6,、前厅经理,the front office manager,7,、前台助理,the assistant front office manager,8,、值班经理,the shift manager,9,、宴会厅经理,banquet manager,10,、主管,supervisor,11,、预定主管,the reservation supervisor,12,、夜间稽核人员,the night auditor,13,、行李领班,the bell captain,14,、领班,captain/head waiter,15,、酒吧服务员,bartender,16,、行政总厨,executive chef,17,、总厨,head cook,18,、传菜员,busboy/busgirl,19,、厨杂,kitchen helper,20,、洗碗工,steward staff,21,、客房送餐接线员,order-taker,22,、夜间行李员,the night porter,23,、电梯员,the lift operator24,、总机人员,the switchboard operator,五、世界酒店集团,1,、洲际酒店集团（英国）,InterContinental Hotels Group,2,、胜腾集团（美国）,Cendant Corp.,3,、万豪国际集团（美国）,Marriott International,4,、雅高国际酒店集团（法国）,Accor,5,、精选酒店国际（美国）,Choice Hotels International,6,、希尔顿酒店集团（美国）,Hilton Hotels Corp.,7,、最佳西方酒店国际集团（美国）,Best Western International,8,、喜达屋国际酒店集团（美国）,Starwood Hotels&Resorts Worldwide,9,、凯悦国际酒店集团（美国）,Global Hyatt Corp.,10,、卡尔森国际酒店集团（美国）,Carlson Hospitality Worldwide,11,、希尔顿集团（英国）,Hilton Group plc,12,、途易酒店与度假村集团（德国）,TUI AG/TUI Hotels&Resorts,13,、索尔梅丽亚集团（西班牙）,Sol Melia SA,14,、超时延住酒店集团（美国）,Extended Stay Hotels,15,、洲际酒店与度假村集团（美国）,Interstate Hotels&Resorts,16,、卢浮宫（上流社会）酒店（法国）,Louvre Hotels(Societe du Louvre),17,、拉群塔集团（美国）,La Quinta Corp.,18,、金色郁金香酒店集团（荷兰）,Golden Tulip Hospitality/THL,19,、万哈姆国际公司（美国）,Wyndham International,20,、费尔科旅业信托公司（美国）,FelCor Lodging Trust,