新职业英语1酒店英语--Unit-6(课堂PPT).ppt

酒店英语,*,酒 店 英 语,ENGLISH FOR CAREERS,新职业英语,中国劳动关系学院高等职业技术学院,Unit 6,Cashier,Listening,Speaking,4,Warming-Up,1,Reading,2,3,Writing,5,Project,6,Vocabulary and Structure,7,Listening Script,8,Unit 6 Cashier,paying in cashB,paying by debit cardD,paying by credit cardA,paying with travelers checkC,Suggested Answers,Task 1,Match the methods of payment on the left with,the pictures on the right,.,Unit 6 Cashier,AAirport Exchange Office,Bforeign currency,Cinvoice,Dbusiness card,EPOS(Point-of-Sales),Fcashier,Suggested Answers,Task 2,Write each of the,words or expressions,under,its corresponding picture,.,Unit 6 Cashier,Suggested Answers,Task 3,How many methods of payment do you know now?What are they?Are there any other methods of payment not mentioned in Task 1 but acceptable at hotels?Discuss with your partner.,By learning Task 1,I know four methods of payment now.They are paying the bill in cash,by debit card,by credit card and with travelers check.I know some hotels may also accept some other methods of payment.For example,paying the bill on the company account by signing the bill.,Unit 6 Cashier,More about Cashiers Work(1):,RESTR,:,restaurant,餐厅消费,SERV,:,service charge,服务费,L.DIST,:,long distance call,长话费,LNDRY,:,laundry,洗衣费,MISC.,:,miscellaneous,杂费,TR.CH,.:,transfer charge,转出,TR.CR,.:,transfer credit,转入,ADJ,.,:,adjustment,调整,PD.OUT,:,paid out,代付,PAID,:,paid,付现,Common Abbreviations on Bill,Unit 6 Cashier,More about Cashiers Work(2):,Common Foreign Currencies,Unit 6 Cashier,Country and Currency,Currency Code,Currency Symbol,USA,dollars,USD,$,UK,pounds,GBP,Some European Countries,euro,EUR,Japan,yen,JPY,Russia,rubles,RUB,Australia,dollars,AUD,A$,Canada,dollars,CAD,C$,Hongkong,dollars,HKD,HK$,Korea(south),won,KRW,Taiwan,new dollars,TWD,NT$,More about Cashiers Work(3):,US dollar,$,Unit 6 Cashier,More about Cashiers Work(4):,Unit 6 Cashier,Euro,More about Cashiers Work(5):,UK,Japan,Unit 6 Cashier,Task 1,Try to answer the following questions before,you read the passage.,Do you know how a cashier does the check-out service?,2.,When is the check-out time,?,Reading,Unit 6 Cashier,Reading,The cashier usually asks guests if they have any,last-minute charges.If the answer is“yes”,the,cashier must ask the departments concerned how,much the guest has to be charged for that before,presenting the final bill.The cashiers are often,required to ask the guest to turn in his key.After,the guest finishes paying his bill,the cashier,finishes the check-out service.,Suggested Answers,1.Do you know how a cashier does the check-out service?,Unit 6 Cashier,Reading,The check-out time is usually set at noon,.,Suggested Answers,2.,When is the check-out time?,Unit 6 Cashier,Check-out Service,1.The duties of cashiers are a lot,such as settling guests accounts,making,changes,cashing,travelers checks,exchanging foreign currencies,balancing accounts at the close of each,shift,and so on.,Check-out,service means settling the account for the guests.Like the check-in procedure,check-out procedure takes only a few minutes when the system works efficiently.The cashier usually asks departing guests if they have any,last-minute,charges for the minibar or for food and beverage service in the hotel restaurants.If,Reading,Unit 6 Cashier,Check-out Service,the answer is“yes”,the cashier must ask the departments concerned how much the guest has to be charged for that before presenting the final bill.The cashiers are often required to ask if the guest has turned in his key.Lost keys are an,expense,for the hotel;more seriously,they might be a,threat,to,security,if they fall into the wrong handsReading,Unit 6 Cashier,Check-out Service,2.Usually the hotel has an accounting system to maintain guests,consumption,items within the hotel and keep them,up-to-date,.All charges must be entered or posted on their accounts as soon as possible.In addition to the charges for the guests rooms,there may also be charges resulting from the use of telephones,the laundry service,the restaurants,and room service.All the financial,transactions,not only must be posted,but also be checked for accuracy.This is usually the job of a night auditor,who goes through this mass of,figures,on the night shift,when there is little activity in the hotel.,Reading,Unit 6 Cashier,Check-out Service,3.Many hotels have a check-out time.The check-out time is usually set at noon.Guests who check out after 12:00 at noon normally will be charged to pay half of the rate.Those who check out after 6:00 pm will be charged the full rate.Many commercial hotels receive a large number of guests in the late afternoon or early evening,between 4:00 and 8:00 pm.This is often a result of a heavy,concentration,of arriving airline flights during those hours.,Reading,Unit 6 Cashier,change,e.g.Excuse me,can you make change for$20?对不起，你能给我换,20,美元零钱吗？,He emptied his pockets of loose change.,他把口袋里的零钱全掏出来了。,n.,零钱,Reading,Unit 6 Cashier,e.g.The bank will cash you five-dollar check.,银行会将你的五美元支票兑付现金。,Havent you a friend who would cash you a check?,你没有一位可以帮你把支票兑成现金的朋友吗？,cash,v.,将（支票，汇票）兑换成现金，兑现,Reading,Unit 6 Cashier,shift,e.g.The day shift arrives at eight oclock.,白班工人八点钟来换班。,We work in three shifts of eight hours,我们实行每班八小时的三班工作制。,Useful Expressions:,day/night shift,白,/,夜班,early/late shift,早,/,晚班,n.,（工作）轮班,Reading,Unit 6 Cashier,check-out,e.g.Check-out time is at noon.,退房时间是中午,12,点。,Hotel cashiers work includes providing check-out service for guests,cashing guests checks,and exchanging foreign currencies.,酒店收银员的工作包括为客人提供结帐服务、兑现支票服务和 外币兑换服务。,n.,付账离开处，结账，退房,Reading,Unit 6 Cashier,last-minute,e.g.I have made a few last-minute changes to the draft,.,我对草图做了最后一些修改。,Well,a last-minute plane ticket is expensive.,嗯，关键时刻的飞机票总是很 昂贵的嘛！,adj.,最后的,Reading,Unit 6 Cashier,expense,e.g.We had ordered suits at great expense.,我们花大笔钱订购了套装。,The committee do not expect members to be put to any expense.,委员会不想让委员们负担任何费用。,n,.,费用，花费,Reading,Unit 6 Cashier,threat,e.g.Members of her family have received death threat.,她的家人收到了死亡威胁。,Hurricane damage poses a major threat to many coastal communities.,飓风灾害对许多沿岸的社区构成主要威胁。,n.,威胁,Reading,Unit 6 Cashier,security,e.g.This man could give the emotional security she,needed.,这个男人能够给予她所需要的情感安全。,Amid tight security the presidents met in the,Colombian resort.,在严密的安全措施下，总统们聚集到了这个哥伦比亚胜,地。,n.,安全,Reading,Unit 6 Cashier,consumption,e.g.Liquor is sold for consumption off the premises.,酒类是外卖的。,Industrialized countries should reduce their energy consumption.,工业化国家应该减少能源消耗。,n.,消费，消耗,Reading,Unit 6 Cashier,up-to-date,e.g.He bought an up-to-date textbook.,他买了一本最新的教科书。,All my correspondence is up-to-date.,我所有的通信手段都是跟上时代的。,adj.,现代的;最新的,Reading,Unit 6 Cashier,transaction,n.,交易，业务,e.g.The bank charges a fixed rate for each transaction.,银行对每一笔交易都收取一定比例的费用。,In an ordinary commercial transaction a delivery date,is essential.,在普通商业交易中，交货期至关重要。,Reading,Unit 6 Cashier,figure,e.g.The above figure did not include workers.,上面的数字没有包括工人。,He offered to buy the team for the figure of$140 million.,他愿意出,1,亿,4,千万美元买下这 支队伍。,n.,数字,Reading,Unit 6 Cashier,concentration,e.g.Large concentrations of capital were in the hands of,merchants.,大量资本集中在商人手里。,The island has the greatest concentration of seabirds in the,north-west.,此岛集中了西北部最多的海鸟。,n.,聚集，集中,Reading,Unit 6 Cashier,结账离店服务,1.,收银员的工作职责有很多，例如为客人结账、找零、兑换旅行支票、兑换外币、在每次轮班结束时清算账目等等。结账离店服务意味着为客人结算账单。和办理登记入住手续一样，如果系统运作效率高的话，办理结账离店手续也只需要几分钟的时间就可以完成。收银员通常会问离店客人是否有最后几分钟的消费，比如使用了迷你吧，或者在餐厅享用了餐饮服务。,Reading,Unit 6 Cashier,结账离店服务,如果有的话，收银员必须询问有关部门该客人消费的费用，然后再准备最终的账单。收银员还需要询问客人是否已经归还房间钥匙。遗失房间钥匙对酒店是一种损失。而更严重的是，如果钥匙落入不法分子的手中，就会对酒店的安全造成威胁。,Reading,Unit 6 Cashier,结账离店服务,2.,通常酒店有自己的会计计算系统，记录和更新客人在酒店的消费明细。客人所有的消费都会在最快的时间内计入他们的账户。除了房费，还有电话费、洗衣费、餐费和送餐费。所有的交易不但需要计入客人的账户，还需要仔细核对以确保准确。这通常是夜班审计员的工作。在夜班时酒店的交易活动比较少，审计员可以浏览账目，进行审计核对。,Reading,Unit 6 Cashier,电话服务,3.,很多酒店都有一个结账离店的时间。通常,这个时间设在中午12,点。客人如果在中午,12,点以后结账离店，通常会被多收半天的房费。而在晚上,6,点以后结账离店，则需要多交一天的房费。很多商务酒店会在傍晚前后，即下午,4,点到晚上,8,点之间，接待大量的来客。这通常是因为很多航班都集中在那个时段抵港到达。,Reading,Unit 6 Cashier,Task 2,Read the passage and tick off the duties of the cashier mentioned in the passage.,Reading,Suggested Answers,making changes,giving vouchers to guests,creating guests accounts,asking departing guests their last-minute consumptions,settling guests accounts,collecting departing guests room keys,checking guests transactions,coordinating with the accounting division,cashing travelers checks,balancing accounts at the close of each shift,exchanging foreign currencies,assuming responsibility for cash transactions,Unit 6 Cashier,Reading,Suggested Answers,Unit 6 Cashier,Task 2,Read the passage and tick off the duties of the cashier mentioned in the passage.,making changes,giving vouchers to guests,creating guests accounts,asking departing guests their last-minute consumptions,settling guests accounts,collecting departing guests room keys,checking guests transactions,coordinating with the accounting division,cashing travelers checks,balancing accounts at the close of each shift,exchanging foreign currencies,assuming responsibility for cash transactions,Task 3,The following is a chart showing the components of a hotel bill.Please complete the chart.,Reading,Suggested Answers,Unit 6 Cashier,Reading,Suggested Answers,Unit 6 Cashier,Task 3,The following is a chart showing the components of a hotel bill.Please complete the chart.,1.The cashier needs to confirm whether the guest has returned his room key or not.,2.Last-minute charges refer to minibar and restaurant charges.,3.The night auditor goes through the figures of guests consumption accounts.,4.Commercial hotels are often very busy receiving guests between 4:00 pm and 8:00 pm.,Task 4,Decide if the following statements are true(T),or false(F).,Reading,Suggested Answers,Unit 6 Cashier,Reading,Suggested Answers,1.T 2.F 3.T 4.T,Task 4,Decide if the following statements are true(T),or false(F).,Unit 6 Cashier,Personal,Check,Travelers,Check,Credit Card,US Dollar,RMB,Dialog 1,Dialog 2,Dialog 3,Dialog 4,Dialog 5,Task 1,Listen to five short dialogs and decide what,each dialog is about and mark()where,appropriate.,Listening,Suggested Answers,Unit 6 Cashier,Suggested Answers,Listening,Task 1,Listen to five short dialogs and decide what,each dialog is about and mark()where,appropriate.,Unit 6 Cashier,Personal,Check,Travelers,Check,Credit Card,US Dollar,RMB,Dialog 1,Dialog 2,Dialog 3,Dialog 4,Dialog 5,Task 2,Mr.Smith wants to change some foreign currency at the cashiers.Listen to the conversation and fill in the blanks in the information card.,Listening,Suggested Answers,Unit 6 Cashier,Listening,Unit 6 Cashier,Suggested Answers,Guest(G),:Can I change some dollars into RMB?,Cashier(C),:Sure.According to todays(1),_,every US dollar in cash comes to 6.82,yuan,RMB.How much would you like to change,sir?,G,:Five hundred.Heres the money.,C,:Five hundred US dollars,(2),_,3,410,yuan,RMB.May I have your passport,please?,G,:Here you are.,small change Bank of China fifty-yuan notes nationality,exchange memo exchange rate In hundreds equal to,Task 3,Listen to the conversation in Task 2 again and,fill in the blanks with the words or expressions,provided in the box.,Listening,Unit 6 Cashier,C,:Thank you,sir.Would you please fill in this form?Put down your name,(3),_,passport number and room number.,G,:OK.Here you are.,C,:Thank you,Mr.Smith.How would you like your money?,G,:(4),_,please.And could you give me some fifty-,yuan,and ten-,yuan,notes?I need some(5),_,.,C,:One moment,please Mr.Smith,here is your money.3,000,yuan,in hundreds,8(6),_,and a ten-,yuan,note.Please check it.This is the(7),_,.,Listening,Unit 6 Cashier,small change Bank of China fifty-yuan notes nationality,exchange memo exchange rate In hundreds equal to,G,:Thanks.By the way,can I change my RMB back into US dollars here?,C,:Im afraid we only offer one-way change.You can go to(8),_,or the Airport Exchange Office to change it back into US dollars.And there you will be asked to show the memo.So please keep it.,G,:I see.,Listening,Suggested Answers,Unit 6 Cashier,small change Bank of China fiftyyuan,notes nationality,exchange memo exchange rate In hundreds equal to,Suggested Answers,(1)exchange rate (2)equal to,(3)nationality (4)In hundreds,(5)small change (6)fifty-,yuan,notes,(7)exchange memo (8)Bank of China,Task 3,Listen to the conversation in Task 2 again and,fill in the blanks with the words or expressions,provided in the box.,Listening,Unit 6 Cashier,Task 4,Listen to a conversation between a guest and a cashier at the Front Desk,and fill in the hotel bill with the information you hear.,Listening,Unit 6 Cashier,Hotel Bill,NAME:,Alex Wood,NATIONALITY:,_,ROOM NO.:,_,NO.OF PEOPLEDATE:,_,RATE:,_,1.ROOM,6.ADJ.,2.RESTR.,7.PAID,3.BAR,8.FAX,4.L.DIST,9.SERV.,5.LNDRY.,10.MISC,TOTAL,Suggested,Answers,Listening,Unit 6 Cashier,Hotel Bill,NAME:,Alex Wood,NATIONALITY:,American,ROOM NO.:,821,NO.OF PEOPLE:,1,DATE:,September 17,RATE:,400,yuan,1.ROOM,800,yuan,6.ADJ.,2.RESTR.,504,yuan,7PAID,3.BAR,150,yuan,8.FAX,70,yuan,4.L.DIST,56,yuan,9.SERV.,10%,166,yuan,5.LNDRY.,80,yuan,10.MISC,TOTAL,1,826,yuan,Suggested Answers,1.The guest has poor eyesight so he asks the cashier to explain it.,2.The guest arrived at the hotel on September 17th.,3.The cashier explained to the guest all the items in the bill.,4.The total of the guests bill is 1,660,yuan,without service charge.,Task 5,Listen to the conversation in Task 4 again and,decide if the following statements are true(T),or false(F).,Listening,Suggested Answers,Unit 6 Cashier,Suggested Answers,1.F 2.F 3.F 4.T,Listening,Task 5,Listen to the conversation in Task 4 again and,decide if the following statements are true(T),or false(F).,Unit 6 Cashier,Speaking,Task 1,Read and practice the conversation in pairs.,Guest(G):,Im Adam Clarke in Room 1209.Id like to check out.,Cashier(C):,Certainly,Mr.Clarke.May I have your room key,pleaseG:,Sure.Here it is.,C:,Thank you,Mr.Clarke.Have you used any hotel service or had breakfast at the hotel this morning?,G:,No.,C:,Just a moment,please.Ill draw up your bill for you Mr.Clarke,your bill totals 1,160,yuan,.Heres the bill.Please have a check.,G:,Excuse me,whats this charge for?,C:,Thats for the overseas call youve made in your room.,G:,Oh,yes.The bill is right.,Unit 6 Cashier,Speaking,Task 1,Read and practice the conversation in pairs.,C:,How would you like to pay for your bill,Mr.Clarke?,G:,By credit card.,C:,What card would you like to use?,G:,MasterCard.How much is my bill in US dollars?,C:,Wait a moment,please.Ill calculate that for you It comes to$170 at todays rate.May I have your credit card?,G:,Here you are.,C:,Could you sign your name here,please?,G:,Sure.,C:,Thank you,Mr.Clarke.Here is your credit card,your receipt,and your credit card voucher.,Unit 6 Cashier,Speaking,Task 2,Discuss with your partner the job procedure of check-out with the help of the conversation in Task 1,and put the following steps in the correct order.,A.Greeting the guest;,B.Asking guests method of payment;,C.Presenting bill to guest and explaining items questioned by guest;,D.Checking