外贸业务全套英文Email邮件范文(转).doc

Dear fazal：
   Thank you for your letter. We are supply customers energy conservation and automatic and driving products with multi-functions, such as frequency inverter, servo motor and drive, motor environmental energy saver.
We take this opportunity to write to you with a view to set up friend business relations with you. My skype is teletionsales。
Yours faithfully
Michael

外贸业务全套英文邮件范文（转）
交易的第一步
　　1. 向顾客推销商品
　　Dear Sir: May 1, 2001
　　Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from
all parts of the world. Reports from users confirm what we knew before it was put on the
market - that it is the best mountain bike available. Enclosed is our brochure.
　　Yours faithfully
　　2. 提出询价
　　Dear Sir: Jun.1, 2001
　　We received your promotional letter and brochure today. We believe that your would do
well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We
ask you to make every effort to quote at competitive prices in order to secure our business.
We look forward to hearing from you soon..
　　Truly
　　3. 迅速提供报价
　　Dear Sir: June 4, 2001
Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us
great pleasure to send along the technical information on the model together with the
catalog and price list. After studying the prices and terms of trade, you will understand
why we are working to capacity to meet the demand. We look forward to the opportunity of
being of service of you.

　　交易的契机
　　4. 如何讨价还价
　　Dear Sir: June 8, 2001
　　We have received your price lists and have studied it carefully. However, the price
level in your quotation is too high for this market, If you are prepared to grant us a
discount of 10% for a quantity of 200, we would agree to your offer. You should note that
some price cut will justify itself by an increase in business. We hope to hear from you
soon.
　　Yours truly
　　5-1 同意进口商的还价
　　Dear Sirs: June 12, 2001
　　Thank you for your letter of June the 8th. We have accepted your offer on the terms
suggested. Enclosed our will find a special price list that we believe will meet your ideas
of prices. You should note that the recent advances in raw materials have affected the cost
of this product unfavorably. However, for your order we have kept our prices down.
　　Sincerely
　　5-2 拒绝进口商的还价
　　Dear Sirs: June 12, 2001
　　Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We
must point out that the falling market here leaves us little or no margin of profit. We must
ask you for a keener price in respect to future orders. At present the best discount offered
for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope
you will reconsider the offer.
　　Truly
　　6. 正式提出订单
　　Dear Sir: June 15, 2001
　　We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to
give your product a trial, provided you can guarantee delivery on or before the 20th of
September. The enclosed order is given strictly on this condition. We reserve the right of
refusal of delivery and/or cancellation of the order after this date.
　　Truly
　　7. 确认订单
　　Dear Sir: June 20, 2001
　　Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make
every possible effort to speed up delivery. We will advise you of the date of dispatch. We
are at your service at all times.
　　Sincerely
　　8. 请求开立信用证
　　Gentlemen: June 18, 2001
　　Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C
for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20.
Upon arrival of the L/C we will pack and ship the order as requested.
　　Sincerely
　　9. 通知已开立信用证
　　Dear Sir: June 24, 2001
　　Thank you for your letter of June 18 enclosing details of your terms. According to your
request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank
to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax
when the order has been executed.
　　Sincerely
　　10. 请求信用证延期
　　Dear Sir： Sep. 1, 2001
　　We are sorry to report that in spite of our effort, we are unable to guarantee shipment
by the agreed date due to a strike at our factory. We are afraid that your L/C will be
expire before shipment. Therefore, please explain our situation to your customers and secure
their consent to extend the L/C to Sept.30.
　　Sincerely
　　11. 同意更改信用证
　　Gentlemen: Sept. 5, 2001
　　We received your letter today and have informed our customers of your situation. As
requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and
including September 30. Please keep us abreast of any new development.

通知已开立信用证
　　Dear Sir: June 24, 2001
　　Thank you for your letter of June 18 enclosing details of your terms. According to your
request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank
to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax
when the order has been executed.

交易的第一步

1. 向顾客推销商品
　　Dear Sir: May 1, 2001
　　Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from
all parts of the world. Reports from users confirm what we knew before it was put on the
market - that it is the best mountain bike available. Enclosed is our brochure.
　　Yours faithfully

2. 提出询价
　　Dear Sir: Jun.1, 2001
　　We received your promotional letter and brochure today. We believe that your would do
well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We
ask you to make every effort to quote at competitive prices in order to secure our business.
We look forward to hearing from you soon..
　　Truly

3. 迅速提供报价
　　Dear Sir: June 4, 2001
　　Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives
us great pleasure to send along the technical information on the model together with the
catalog and price list. After studying the prices and terms of trade, you will understand
why we are working to capacity to meet the demand. We look forward to the opportunity of
being of service of you.
　　交易的契机

4. 如何讨价还价
　　Dear Sir: June 8, 2001
　　We have received your price lists and have studied it carefully. However, the price
level in your quotation is too high for this market, If you are prepared to grant us a
discount of 10% for a quantity of 200, we would agree to your offer. You should note that
some price cut will justify itself by an increase in business. We hope to hear from you
soon.
　　Yours truly

5-1 同意进口商的还价
　　Dear Sirs: June 12, 2001
　　Thank you for your letter of June the 8th. We have accepted your offer on the terms
suggested. Enclosed our will find a special price list that we believe will meet your ideas
of prices. You should note that the recent advances in raw materials have affected the cost
of this product unfavorably. However, for your order we have kept our prices down.
　　Sincerely

5-2 拒绝进口商的还价
　　Dear Sirs: June 12, 2001
　　Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We
must point out that the falling market here leaves us little or no margin of profit. We must
ask you for a keener price in respect to future orders. At present the best discount offered
for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope
you will reconsider the offer.
　　Truly

6. 正式提出订单
　　Dear Sir: June 15, 2001
　　We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to
give your product a trial, provided you can guarantee delivery on or before the 20th of
September. The enclosed order is given strictly on this condition. We reserve the right of
refusal of delivery and/or cancellation of the order after this date.
　　Truly

7. 确认订单
　　Dear Sir: June 20, 2001
　　Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make
every possible effort to speed up delivery. We will advise you of the date of dispatch. We
are at your service at all times.
　　Sincerely

8. 请求开立 信用证
　　Gentlemen: June 18, 2001
　　Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C
for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20.
Upon arrival of the L/C we will pack and ship the order as requested.
　　Sincerely

9. 通知已开立 信用证
　　Dear Sir: June 24, 2001
　　Thank you for your letter of June 18 enclosing details of your terms. According to your
request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank
to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax
when the order has been executed.
　　Sincerely

10. 请求 信用证 延期
　　Dear Sir： Sep. 1, 2001
　　We are sorry to report that in spite of our effort, we are unable to guarantee shipment
by the agreed date due to a strike at our factory. We are afraid that your L/C will be
expire before shipment. Therefore, please explain our situation to your customers and secure
their consent to extend the L/C to Sept.30.
　　Sincerely

11. 同意更改信用证
　　Gentlemen: Sept. 5, 2001
　　We received your letter today and have informed our customers of your situation. As
requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and
including September 30. Please keep us abreast of any new development.
　　Sincerely

回复客户投诉的信函范文
　　客户投诉我们的同事工作效率和理解能力低下：
　　Michael:
　　I appreciate if u get involve with Jane， she is not following po's instructions and get
back to us in the same subject with difference. Last week was Vet certificates， then Bill
of ladings explanations， now is packaging when we are attaching all e-mail's for you and
her reference which is been discussed to be use on 3 months. We want to continue and trust
in oiur relationship but it's issues which has to be stop.
　　I will appreciate if you come back to us with a determination for the future.
　　Thanks，

第一次草拟的回复如下(没发给客人)：

1 Re. the balance of packaging
　　It’s our fault that we did not explain well and cause the confusion.
　　When we advised 3 months in the early email， we meant to ship these packaging in 3
months， and when we talked about 1 month， we meant to receive your order for these
packaging in 1 month， but the ship date can be Nov.
　　Pls advise if you will be able to place the order in 1 month or you need more time. We
will also improve and take care in future communication. Thank you.

2 Re. The communication efficiency
　　We review the emails of these days. For the email back and forth， we think the most
important reason is because we do not know well about your company internal organization and
each person’s work scope， so sometimes we do not address the right person to clarify our
questions， and the message we received from different people is not consistent. We got this
problem when we got back to you for Vet and BL.
　　Pls advise your company internal organization’s function， and we can contact the right
person in future communication. Thank you.
　　Apology again for any inconvenience. We will take care and improve our communication in
future.

修改以后，最终发给客人的版本：

1 Re. the balance of packaging
　　Sori for inconsistent info we provided and confuse you.
　　When we advised 3 months in the early email， we meant to ship these packaging in 3
months， and when we talked about 1 month， we meant to receive your order for these
packaging in 1 month， but the ship date can be Nov or later.
　　Pls advise if you will be able to place the order in 1 month? We will provide consistent
info and prevent confusion in future. Thank you.

2 Re: The communication efficiency
　　We did notice it take too many back and forth communication on B/L & Vet， it sounds to
me that our people don’t know well about your internal organization， we address question
to improper people which come back inaccurate info and bring confusion to us， this create
lots of unnecessary back and forth communication & make both parties loss efficiency.
　　In order to improve communication efficiency， could you pls advise who we should
address for below area;
　　1. PO placement， PI (We notice both Mislay and Angela place Pos.)
　　2. Any question related to PO
　　3. logistic & Customs clearance， including import permit， Shipping document / Vet
Document， etc.
　　4. New product development
　　5. Packaging & artwork approval
　　6. Production sample approval
　　7. Accounting (We suppose we should contact Michael Reid， pls double cfm)
　　Again， apology for inconvenience. We will improve communication efficiency in future.

? 外贸函电范文汇总
【世贸人才网：国际贸易商务人才门户 更新时间 2007-02-26 】 【打印】【关闭】
外贸函电书写基本原则
一、Courtesy 礼貌
语言要有礼且谦虚，及时地回信也是礼貌的表现。
例如：
We have received with many thanks your letter of 20 May, and we take the pleasure of sending
you our latest catalog. We wish to draw your attention to a special offer which we have made
in it.
You will be particularly interested in a special offer on page 5 of the latest catalog
enclosed, which you requested in your letter of 20 May.
二、Consideration 体谅
写信时要处处从对方的角度去考虑有什么需求，而不是从自身出发，语气上更尊重对方。
例如：
“You earn 2 percent discount when you pay cash. We will send you the brochure next month.
”就比 “We allow 2 percent discount for cash payment. We won't be able to send you the
brochure this month.” 要好。
三、Completeness 完整
一封商业信函应概况了各项必需的事项，如邀请信应说明时间、地点等，确忌寄出含糊不清的信件。
四、Clarity 清楚
意思表达明确，要注意：
（一）避免用词错误：
例如：As to the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct
services.
此处bimonthly有歧义：可以是twice a month 或者once two month.故读信者就迷惑了，可以改写为：
1.We have two direct sailings every month from Hong Kong to San Francisco.
2.We have semimonthly direct sailing from Hong Kong to San Francisco.
3.We have a direct sailing from Hong Kong to San Francisco.
（二）注意词语所放的位置：
例如：
1. We shall be able to supply 10 cases of the item only.
2. We shall be able to supply 10 cases only of the item.
前者则有两种商品以上的含义。
（三）注意句子的结构：
例如：
1.We sent you 5 samples yesterday of the goods which you requested in your letter of May 20
by air.
2.We sent you, by air, 5 samples of the goods which you requested in your letter of May 20.
五、Conciseness 简洁
（一）避免废话连篇：
例如：
1.We wish to acknowledge receipt of your letter...可改为：We appreciate your letter...
2.Enclosed herewith please find two copies of...可改为: We enclose two copies of...
（二）避免不必要的重复：
（三）短句、单词的运用：
Enclosed herewith----