宾馆英语c级.docx

宾馆英语培训C 级标准
一 词汇
1 宾馆各部门职位名称
总经理办公室/行政办公室 Executive Office 总经理 General Manager
前厅部 Front Office 前厅部经理 Front Office Manager
客房部 Housekeeping Department 客房部经理 Housekeeper
餐饮部 Food and Beverage Department行政部 Administration Department
餐饮部经理F&B Department Manager 行政经理 Administration Manager
财务部 Financial Department 财务部经理 Financial Controller
采购部 Purchasing Department 采购部经理 Purchasing Manager
营销部 Sales and Marketing Department 营销部经理 Sales Manager
工程部 Engineering Department 工程部经理 Chief Engineering
保安部 Security Department
保安部经理 Security Department Manager
人力资源部Human Resource Department
人力资源部经理 Human Resource Department Manager
大堂副理 Assistant Manager 行李员 Bellman/bellboy
接待员 Receptionist 收银员 Cashier 行政总厨 Executive Chef
酒吧调酒师 Bartender 酒吧服务员 Barman 厨师 Chef
主管 Supervisor 领班 Captain 文员 Clerk 门童 Doorman
保安员 guider 服务生 Waiter 服务员 Waitress
客房服务员 Room Attendant 话务员 Operator
司机 driver 工程师 engineer
2 宾馆服务设施
行政楼层 Executive Floor 商务楼层 Business Floor
套房 (Junior) Suite 豪华套房 Deluxe Suite
总统套房 Presidential Suite 大堂吧 Lobby Bar
商务中心 Business Center 多功能厅 Multifunction(al) Hall
会议室 Meeting Room 音乐吧 Music Bar
阳光咖啡厅 Sunshine Cafe 美容美发中心 Beauty Salon
宴会厅 Banquet Room/ Hall 穆斯林餐厅 Muslim Restaurant
健身房 Fitness Room 网球场 Tennis Court
乒乓球室 Table-Tennis Room 台球室 Billiard Room
游泳池 Swimming Pool 医务室 Clinic
保龄球 Bowling 桑拿 Sauna
用车服务 Taxi Service 邮政服务 Mail Service
3 指路关键词:
直走 Go straight (ahead) 直到…until/till…
转角 at the corner 尽头the end
前面 in front of 后面behind
旁边beside 挨着next to
附近near 转弯turn v. turning n.
对面opposite to… /in the opposite of…
左/右转turn left / turn right

4 方向
South 南 Southern 南部的 Southeast 东南
North 北 Northern 北部的 Southwest 西南
East 东 Eastern 东部的 Northeast 东北
West 西 Western 西部的 Northwest 西北
in the center of… 在…中间

5 月份
一 January 四 April 七 July 十 October
二 February 五 May 八 August 十一 November
三 March 六 June 九 September 十二 December
6 星期
星期一 Monday 星期四 Thursday 星期日 Sunday
星期二 Tuesday 星期五 Friday
星期三 Wednesday 星期六 Saturday
7 数字
基数词 zero 零
one two three four five six seven eight
一 二 三 四 五 六 七 八
nine ten eleven twelve
九 十 十一 十二
thirteen…twenty thirty…hundred
十三 二十 三十 百
thousand million billion
千 百万 十亿
序数词 first second third forth fifth sixth seventh eighth
第一 第二 第三 第四 第五 第六 第七 第八
ninth tenth eleventh twelfth thirteenth…twentieth
第九 第十 第十一 第十二 第十三 第二十
thirtieth fortieth…ninetieth hundredth thousandth
第三十 第四十 第九十 第一百 第一千
二 基本句型
1 Welcome to Wanshou Hotel, sir/madam.
先生/女士，欢迎来到万寿宾馆。
2 Good morning, sir/madam, welcome to our hotel.
早上好，先生/女士，欢迎来到我们宾馆。
Good afternoon, sir/madam, welcome to our hotel.
下午好，先生/女士，欢迎来到我们宾馆。
Good evening, sir/madam, welcome to our hotel.
晚上好，先生/女士，欢迎来到我们宾馆。
3 Good night, have a good sleep, sir/madam.
晚安，先生/女士，祝您睡个好觉。
4 Have a good stay in our hotel.
I hope you will enjoy your stay with us. （客人来时）
I hope you are enjoying your stay with us.（客人入住期间）
I hope you have enjoyed your stay with us.（客人离开时）
愿您在我们宾馆过得愉快。
See you later, sir/ madam. 再见，先生/女士。
（暂时离开，一会儿或明天还能见到客人）
See you tomorrow, sir/ madam. 明天见，先生/女士。
Good-bye, sir/ madam. 再见，先生/女士。
（离开后，不确定何时再见到客人。）
Goodbye and thank you for coming
再见，感谢您的光临。
Goodbye and hope to see you again
再见，希望您再次光临。.
5 Shall I / May / Can I…? 我能---吗？
May/Can I help you? 我能帮您忙吗？How may I help you?
Shall I know your name and your room number?
您能告诉我您的姓名和房间号码吗？
Shall I show you to your room now?
现在带您去您的房间好吗？
Could / Would you please...? 您可以---吗？
6 What can I do for you? 我能为您做点什么吗？
Is there anything I can do for you? 有什么是我能效劳的吗？
7 Where is the lift? …在哪？
Could you tell me the way to…? / Can you direct me to ...?
您能告诉我去…的路吗？
How could I get to…? 我怎么才能到…
How to get to…? 怎样到…
8 ---What date is it today? 今天几号？
---Today is ... It is ...today. 今天是...月...号。
---What day is it today? 今天是星期几？
---It’s ... / Today is ... 今天是
---What’s the time? / What time is it? 现在几点？
---It’s ...
9 It's our pleasure to serve our guests well. 很高兴为我们的客人服务。

三 常用短句
(1) 致谢
---Thank you. / Thanks a lot. / Thank you very much.
/ Thanks for your help. / Thank you for your information.
谢谢/ 多谢 /非常感谢 /多谢帮忙 /谢谢你的信息。
---My pleasure. / It’s my pleasure.
/ You’re welcome. / Not at all. 不客气
(2) 致歉
---Sorry, sir / madam. 对不起， 先生/女士。
I’m sorry, sir / madam. 对不起， 先生/女士。
I’m sorry, it’s my fault. 对不起，是我的错。
I'm sorry I've dailed the wrong number. 对不起，我拨错号了。
I apologize for this. 我为此向您道歉。
I’m sorry to interrupt you. 很抱歉打扰您。
I hope I’m not disturbing you. 希望我没有打扰您。
Would you mind waiting, sir / madam? 可否等您稍等一下
Sorry to have kept you waiting. 很抱歉让您久等了。
Excuse me, sir / madam? 对不起，先生/女士。
---That’s all right. / It doesn’t matter. / Never mind.
Don’t worry, please. / Don’t mention it, please.
Let’s forget it. / Forget it, please. 没关系。
(3) 建议、征询
Would you like…?
您要来点儿---吗？
e.g. Would you like some tea?
您要来点儿茶吗？
Would you prefer …or…?
您是要---还是---？
e.g. ---Would you prefer tea or coffee?
---您是要喝茶还是咖啡？
---I prefer coffee (to tea).
- --我要咖啡（不要茶）。
What do you think of our hotel?
您对我们的宾馆有什么意见吗？
How do you find our service?
您对我们的服务有什么意见吗？
May I have your name, sir/ madam?
先生/女士，请问您贵姓？
May/Can I help you，sir/ madam?
先生/女士，我能帮您忙吗？
In our hotel we don’t accept tips.
我们酒店不收小费。
I’m afraid it’s against the hotel’s regulations.
我恐怕这是违反酒店规定制度的。
I'm afraid you'll have to pay for the damage.
我恐怕您得赔偿损失。
I’m afraid you couldn’t smoke here.
我恐怕您不能在这儿吸烟。
You could go upstairs by the lift/ elevator over there.
您可以乘坐那边的电梯上楼。
(4) 祝愿
I hope you will enjoy your stay with us. 愿您在我们宾馆过的愉快。
Have a nice trip! 一路平安！
Wish you a pleasant journey. 祝您旅途愉快！
Happy New Year! 新年快乐！
Happy Birthday! 生日快乐！
Merry Christmas! 圣诞快乐！
(5) 提示语
Mind / Watch your step, please. 请走好。
Take care, please, sir / madam. 您请当心。
Please don’t leave anything behind. 请别遗忘您的东西。
(6) 听不明白时的几种应答方法
Sorry, would you repeat the name, please?
对不起，可以请您重复一下您的名字吗？
Sorry, I don’t know, but I will get someone to help you.
对不起，我不太清楚，不过我可以找人来帮助您。
Excuse me, sir/madam, I didn’t quite catch that, would you repeat that?
对不起，先生/女士，我没有听明白，可否请您重复一下？
I beg your pardon? / Pardon me? / Pardon?
对不起请您再说一遍好吗？
Sorry, sir/ madam, my English is not so good. Please wait a moment, I’ll get my supervisor / manager to help you.
对不起，先生/女士，我的英语不太好。请稍等，我会找我的主管/经理来帮您。
四 实用对话
1 ---Which department are you from?
---I’m from__________
--- 你来自哪个部门？
---我来自__________.
2 ---What do you do in the department? / What’s your job?
---I’m __________.
---你是做什么工作的？
---我是_____________.
---When do you come to work?
---I come to work at _______.
---你几点来上班？
---我__________来上班.
---How do you come to work?
---I come to work by bus/bike/on foot.
---你怎么来上班？
---我坐公交/骑自行车/步行 来上班.
5 ---What’s the weather like today?
---It’s fine/cloudy/rainy/windy/snowy/cold/hot/cool/warm today.
---今天天气如何？
---今天晴朗/多云/下雨了/刮风了/下雪了/冷/热/凉快/暖和.
6 --- What’s the Wanshou Hotel’s address?
---It’s 12 A Wanshou Road Haidian District Beijing.
---万寿宾馆的地址是？
---北京市海淀区万寿路甲12号.
7 ---How can I get to the business center?
---It’s on the first floor of the building A and near to the lobby bar.
---商务中心怎么走？
---在A座一层大堂吧的旁边.
8 ---Where is the clinic?
---It’s _______________________.
---医务室在哪儿？
---在_____________________.
9 ---How many meeting rooms are there/do you have in your hotel?
---There are 17/We have 17 meeting rooms.
---What are they?
---They are the South Sea Hall, East Sea Hall, Yellow Sea Hall, Pohai Hall,
VIP Hall, Wanshou Hall and Multifunction Hall in building A; and the other
Multifunction Hall in building B with the meeting rooms from 1 to 8.
---你们宾馆有多少会议室？
---我们有17间会议室.
---它们是？
---A座有南海厅、东海厅、黄海厅、渤海厅、贵宾厅、万寿厅和多功能厅；B座有1到8号会议室和（另外）一个多功能厅.
10 ---How many bars do you have in your hotel?
---There are the coffee bar, lobby bar, music bar, and star bar in our hotel.
---你们宾馆有几个吧间？
---我们有咖啡吧、大堂吧、音乐吧和星吧.
11 --How many rooms are there/do you have in your hotel?
---There are more than 300 rooms in our hotel. We have single rooms, double rooms, suites, and deluxe suites.
---你们宾馆有多少间客房？
---我们宾馆有单人间、双人间、套间、豪华套等共300多间客房.
12 ---Where is the swimming pool?
---It’s on basement level one of building A.
---游泳池在哪儿？
---A座地下一层.
---How do you study English?
--I study English by attending classes/by watching TV/by using the computer.
---你怎样学习英语？
---通过上课/看电视/使用电脑.
14 ---When did the Wanshou Hotel open?
---Our official opening was in 1984.
---万寿宾馆是什么时候开始经营的？
---我们正式经营是在1984年.
15---How long have been working in the hotel?/ When did you begin to
work in the hotel?
---I’ve been working here for 3 years/5 months/ since 1991.
---你在这家宾馆工作多久了/你什么时候开始在这家宾馆工作的？
---我在这里工作3年了/5个月了/我从1991年就开始在这儿工作了.
16 ---How do you like your job? / What do you think of your job?
---I like my job. I’d like to move up.
---你认为你的工作怎么样？
---我喜欢我的工作，希望得到提升.
17 ---What’s the open time of the Sunshine Café?
---Its service hours is from 6:00 to 10:00 for breakfast, from 11:30 to 14:00
for lunch and from 18:00 to 21:30 for dinner. Besides, it offers a 24-hour
room sevice.
---阳光咖啡厅的营业时间是？
---早餐：6---10点，午餐：11：30---14：00，晚餐：18：00---21：30，另外，它还提供全天候的送餐服务
18 ---What's the telephone number of the room sevice?
---(The telephone number of the room number is) 77.
---送餐电话多少？
---（送餐电话是）77.
19 ---I want to send a letter to the United States. Where can I do it?
---You can send it from our business center beside the main entrance of building A.
---我想往美国寄一封信，在哪儿可以呢？
---您可以在A座入口处旁边的商务中心（寄信）.
20 ---What's your opinion / impression of your hotel?
---I think it's _________________.
---你对你们宾馆有什么看法/印象？
---我认为它_____________________.
21---Is there a bank nearby?
---Yes,there are several banks in Wanshou Road,such as China Construction Bank(CCB),Beijingbank, Industrial and Commercial Bank of China (ICBC) and so on.
---附近有银行吗？
---是的，万寿路上有几家银行，像建设银行、北京银行、工商银行等等.
22---Where can I find a hospital/drugstore/supermarket?
---__________________.
---哪儿有医院/药店/超市？
---__________________.
23 ---Can I log on to the Internet here in the hotel? / Can I get on line from my room?
/ Can I access the Internet from my room?
---Yes, you can and it's fast here.
---在宾馆可以上网吗？/在房间可以上网吗？
---是的，您可以，并且（网速）很快.
24 ---Can I have a China Daily / People's Daily / brochure and tariff of your hotel?
---Yes, you can. Just a moment, please. I'll get one for you.
---我可以要一份《中国日报》/《人民日报》/宾馆的介绍手册和房间表吗？
---是的，您可以,请稍等，我去帮您拿一份.
25 ---Do you have a pen? Can I use it?
---Yes, I do. Of course you can. /Sorry，I don’t,but I can find one for you,wait a moment,please.
---你有只笔吗？我可以用一下吗？
---是的，我有，您当然可以用./对不起，我没有，不过我可以帮您找一支，请稍等.