很体贴全面接待外宾英语口语.doc

收集了绝大部分常用接待语境，前部分英文介绍和各种接待用语，后部分中文介绍如何接待外宾的到来，欢迎广大英文工作者采纳！
接待服务常用英语
一、欢迎和问候语：
1.How do you do?您好！（初次见面）
Glad to meet you .很高兴见到您。
2.Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
3、How are you?您好吗？
Fine, Thanks. And you ?很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!祝您过得愉快！
二、电话用语：
8、hotel , front desk. Can I help you?**饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number.对不起，我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗？
Speaking.我就是。
11、Sorry, he is not in at the moment.对不起，他现在不在。
Would you like to leave a message?您要留口信吗？
12、Pardon.对不起，请再说一遍，好吗？
I beg your pardon.对不起，请再说一遍，好吗？
三、祝贺用语：
13、Congratulations!祝贺您！
14、Happy birthday!生日快乐！
15、Happy new year!新年快乐！
16、Merry Christmas!圣诞快乐！
17、Have a nice holiday!假日快乐！
18、Wish you every success!祝您成功！
四、答谢和答应语:
19、Thank you (very much).谢谢您（非常感谢）。
20、Thank you for your advice (information , help)感谢您的忠告（信息、帮助）。
21、It's very kind of you .谢谢，您真客气。
22、You are welcome .不用谢。
23、Not at all.不用谢。
Don't mention it .不用谢。
24、It's my pleasure .非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your service .乐意为您效劳。
26、Thank you for staying in our hotel.感谢您在我们酒店下榻。
27、I'm sorry .很抱歉。
28Excuse me .对不起。
29、I'm sorry, It's my fault.很抱歉。那是我的过错。
30、Sorry to have kept you waiting.对不起，让您久等了。
31、Sorry to interrupt you.对不起，打扰您了。
32、I'm sorry about this.对此表示抱歉。
33、I apologize for this.我为此道歉。
34、That's all right.没关系。
35、Let's forget it.算了吧。
五、征询用语：
36、Can(May)I help you?我能帮您什么吗？
Yes, please.好的。
37、What can I do for you.我能为您干点什么？
38、Is there anything I can do for you?有什么能为您效劳的吗？
39、Just a moment, please.请稍等一下。
40、May I use your phone?我能借用您的电话吗？
Certainly.当然可以。
Yes, of course .当然可以。
六、指路用语:
41、Go upstairs/downstairs.上楼/下楼。
42、It's on the second (third) floor .在二（三）楼。

43、Excuse me.对不起。
Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？
This way, please.请这边走
Turn left /right.往左转/右转。
45、It's in the lobby near the main entrance.在大厅靠近大门。
46、It's in the basement at the end of the corridor.在地下室走廊尽头。
七、提醒用语：
47、Mind(Watch)your step.请走好。
48、Please be careful.请当心。
49、Please don't leave anything behind.请别遗忘您的东西。
50、Don't worry.别担心。
51、Take it easy.放心好了。
52、Please don't smoke here.请不要在这边抽烟。
八、告别用语：
53、Goodbye.再见。
54、See you late.再见。
55、Good night.晚安。
56、See you tomorrow.明天见。
57、Goodbye and thank you for coming.再见，谢谢您的光临。
58、Goodbye and hope to see you again.再见，希望再见到您。
59、Have a nice trip!一路平安！
60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！
九、酒店前厅用语：
61、Have you a reservation?您预定过了吗？
62、May I know your name and room number?您能告诉我您的名字与房间号吗？
63、Here is your room key.给您房间钥匙。
64、Please pay at the cashier's desk over there.请去那边帐台付款。
65、Are these your baggage?这些是您的行李吗？
May I take them for you?我来帮您拿好吗？
十、客房部用语
66、Housekeeping. May I come in?客房服务员，我可以进来吗？
67、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
68、I hope I'm not disturbing you.我希望没有打扰您。
69、One moment ,madam. I'll bring them to you right away .
等一会儿，夫人。我马上送来。
70、I’ll send for an electrician( doctor...)我给您请电工（大夫……）。
十一、餐饮部用语：
71、Sit down, please .Here is the menu.请坐，给您菜单，先生。
May I take your order, sir?您要点菜吗？
72、What would you like to have, coffee or tea?您要喝咖啡还是茶？
73、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？
74、Service hours are:（餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。
75、Here is the bill. Please sign it.s这是您的帐单，请签字
十二、商场营业员用语
推荐商品
76、 Do you want me to show you something? 你想看些什么？
77、 Which one do you like? 你喜欢哪一个？
78、 May I know what you like?请告诉我你看中了什么商品？
79、 Would you like this one,which I recommend to you?你喜欢我推荐的这件商品吗？
80、 It’a world-famous brand.这是国际名牌。
81、 How about this one?你觉得这个怎么样？
82、 Wait a moment,please. 请稍等。
83、 I’m sorry to keep you waiting so long.对不起，让您久等了。
 说明尺寸大小
84． What size ,please ?请问多大尺码。
85． Here is the one in your size.这件是你要的尺码。
86 This is a good fit .这件很合适。
87． It’s too big .太大了。
88． It’s too small.太小了。
89.Please try it on .你可以试穿一下。
90.I’m afraid this is the largest one we have .
抱歉，这是我们最大的尺码。
91．I’m afraid we liaven’t the size you want .
抱歉，我们没有你要的尺码。
说明颜色
92、What color do you like?你喜欢什么颜色？
93 Do you like this kind of color?你觉得这种颜色怎样？
94 This color is quite popular.这种颜色非常流行。
95．表达商品颜色
Red 红色 ;green绿色； yellow 黄色； blue蓝色； purple紫色；
Black 黑色；white白色；pink 粉红色；orange橘黄色；brown 棕色；beige米色；grey灰色
说明式样
96． Do you like this design? 你喜欢这个款式吗？
97． What style do you prefer? 这两种款式，你更喜欢哪一个？
说明质量
98． This one is the highest quality. 这种质量最好。
99． This is made of cotton ,so it comfortable . 它是棉的，穿着舒适。
100． These are more expensive , but the quality is super. 价格虽然比较贵，但质量好。
101． It’s always out of stock there is not much left. 非常热销， 已所剩不多了。
102． Let me show you how to use it ? 让我示范给你看怎么使用。
103． It’s long lasting. 非常耐用。
104． You have good taste. 你眼光真不错。
说明价格
105. How much does it cost? 这个多少钱？
106. Can you make it cheaper? 能否便宜些？
107. Any discount ? 有折扣吗？
108. These goods are on sale today. 今天，这些商品降价销售。
109. This is the bill ,please pay at the cashier’s. 这是单据，请到收银台付款。
110. Wait a minute please ,I’ll make out your receipt. 请稍等，我给你开发票。
111. Would you like to pay it in cash or by credit card? 你是愿意用现金还是信用卡付款？
112. Yes ,we accept visa ,Maser and American Express card. 是的，我们接受维萨、万事达和美国运通卡。
113. It’s free gift. 这是我们的赠品。
114. It’s free of charge . 这是免费的。
115. Anything else? 还需要别的商品吗？

酒店部门英语名称
1． Executive Officet行政办公室
2． Human Resources Dept.人力资源部
3． Front Office前厅部
4． Business centre商务中心
5． Food & Beverage Dept.餐饮部
6． Recreational Dept.康乐部
7． Financial Dept.财务部
8． Sales Dept.市场营销部
9． Security Dept.保安部
10． Engineering Dept.工程部
13． DND=Do Not Disturb请勿打扰
14． VIP=Very Important Person贵宾
15． Message留言
16． Cancellation取消
17． Morning call叫醒服务
18． Complain投诉
19． Lost and found 失物招领
20． Check in 登记入住
21． Check out 结帐离店
22． Reservation预订
23． Reception接待
24． Operator总机话务员
25． DDD=Domestic Direct Dial国内直拨
26． IDD=International Direct Dial国际直拨
27． LDD=Local Direct Dial市话
28． Suite套房
29． Standard room标准间
30． Double room大床间
31． Mini-bar小酒吧
32． Laundry service洗衣服务

Patterns
We've been expecting you.
We are glad you could come.
Welcome to China / Nanjing / our bank
Is this your first trip to Nanjing? / Is this the first time that you come to Nanjing?
I hope you will enjoy your stay here / have a good time here.
句型
我们一直在恭侯您。
很高兴您能来。
欢迎您到中国／南京／我行来。
这是您第一次来南京吗？
希望您过得愉快！
Dialogues
1
(At the airport)
A：Hello, I am John Smith.
B：We've been expecting you, Mr. Smith. I’m Li Lin from ICBC, Nanjing Branch.
A：Oh, nice to meet you, Mr. Li.
B：May I help you with your suitcase?
A：Oh, thank you, but I can manage it myself.
B：Would you please put them in the trunk?
A：Oh, sure. Is that OK?
B：OK. Please fasten your seat belt. We will soon be on the expressway.
对话
1
（在机场）
A：您好，我是约翰·史密斯。
B：我们一直在恭侯您，史密斯先生。我是中国工商银行南京分行的李林。
A：哦，很高兴见到您，李先生。
B：我可以帮您提行李吗？
A：哦，谢谢，我自己来。
B：请把它们放在车斗里，可以吗？
A：好的。这样可以吗？
B：可以。请系好您的安全带。我们很快要上高速公路了。
2
A：Welcome to Nanjing, Mr. Smith.
B：Thank you. I'm very glad to meet you.
A：Is this your first trip to Nanjing?
B：Yes. And I've never been to China before.
A：I hope you will enjoy your stay here.
B：I will. Thank you very much.
2
A：欢迎您到南京来，史密斯先生。
B：谢谢。很高兴见到您。
A：这是您第一次来南京吗？
B：是的。我之前从来没有来过中国。
A：希望您在这里过得愉快。
B：我会的。非常感谢。
3
A：Excuse me, but are you Mr. Green from the United States?
B：Yes, I am.
A：We are glad you could come, Mr. Green. Is this the first time that you come to China?
B：No. I've been to China three times.
A：Which cities have you been to?
B：Well, I've been to Beijing and Shanghai. But it’s the first time I come to Nanjing.
A：I hope you will have a good time here. Mr. Green, this is Mr. Li Lin. Xiao Li, this is Mr. Green from the United States.
C：Nice to meet you, Mr. Green. I am the manager of the International Business Department. Welcome to our bank.
B：Thank you. I'm very pleased to be here.
3
A：请问您是美国来的格林先生吗？
B：是的。
A：很高兴您能来，格林先生。这是您第一次来中国吗
B：不，我来过中国三次了。
A：您去过哪些城市？
B：我去过北京和上海。但这是我第一次来南京。
A：希望您在这里过得愉快。格林先生，这是李林先生。小李，这是美国来的格林先生。
C：很高兴见到您，格林先生。我是国际业务部的经理。欢迎来我行。
B：谢谢。我很高兴来这里。

1. Excuse me. Are you Susan Davis from Western Electronics?
    对不起，你是来自西方电子公司的苏姗.戴卫斯吗？
2. Yes, I am. And you must be Mr.Takeshita.
    是的，我就是，你一定是竹下先生吧。
3. Pardon me. Are you Ralph Meyers from National Fixtures?
    对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？
4. I'm Dennis. I am here to meet you today.
    我是丹尼斯，今天我到这里来接你。
5. I'm Donald. We met the last time you visited Taiwan.
    我是唐纳德，上次你来台湾时我们见过面。
6. I'm Edwin. I'll show you to your hotel.
    我是爱德温，我带你去旅馆。
7. How was your flight? Was it comfortable?
    你坐的班机怎么样？还舒服吗？
8. It was quite good. But it was awfully long.
    班机很好，就是时间太长了。
9. Did you have a good flight?
    你旅途愉快吗？
10. Not really, I'm afraid. We were delayed taking off, and we encountered a lot of bad weather.
      不太好，我们起飞延误了，还遭遇了恶劣的气候。
11. Did you get any sleep on the plane?
      你在飞机上睡觉了吗？
12. Mr.Wagner, do you have a hotel reservation?
      华格纳先生，你预订过旅馆吗？
13. No, I don't. Will it be a problem?
      不，我没有，会有困难吗？
14. I don't think so. I know several convenient hotels. Let me make some calls.
      我认为没有，我知道有几家便利旅馆，让我打几个电话。
15. I've made a reservation at the hotel you used last time.
      我已预订了你上次住过的旅馆。
16. We've booked a Western-style room for you.
      我们已为你订了一间西式的房间。
17. Let's go to the station to get a train into town.
      我们到火车站去乘车进城。
18. Does it take long to get into Taibei from here?
      从此地去台北要很久吗？
19. It's about an hour.
      大概要一个小时。
20. We'll get a taxi from the station.
      我们到火车站乘出租车。
21. There's a shuttle bus we can use.
      我们可搭乘机场班车。
22. I‘ve brought my car, so I can drive you to your hotel.
      我开车来的，所以我开车送你到旅馆。
23. You must be hungry. Shall we get something to eat?
      你一定饿了，我们吃点东西好吗？
24. That sounds good, Let's get something at the hotel restaurant. I feel a little tired.
       那太棒了，我们就到旅馆餐厅吃点东西，我有点累了。
25. Would you like to have some dinner? What would you like to eat?
      你想吃饭吗？ 你想吃什么呢？
26. Can I take you out to dinner? It'll be my treat.
      我带你出去吃饭好吗？这次我请客。
27. If you are hungry, we can eat dinner now.
      如果你饿了，我们现在就去吃饭。
28. Have you had breakfast yet? Yes. It was delicious.
      你吃过早餐了吗？  是的，味道很好。
29. Good. Let's go to the office.
      好的，我们去办公室吧。
30. How is your room?
      你的房间怎样？
31. Did you sleep well last night?
      你昨晚睡得好吗？
32. Why don't we go to the office now?
      为何我们现在不去办公室呢？
33. We'll start with an orientation video. It runs about 15 minutes.
      我们将从一个电视简报开始，大概放15分钟。
34. The tour will take about an hour and a half. We ought to be back here by 3:00.
      参观大概要一个半小时，3点钟以前回到这里。
35. Our new product line has been very successful. We've expanded the factory twice this year already.
       我们新的生产线非常成功，我们今年已把工厂扩展了两倍。
36. I'd like to introduce you to our company. Is there anything in particular you'd like to know?
     我将向你介绍我们的公司，你有什么特别想知道的吗？
37. We have some reports to show you for background information.
      我们还有一些报告向你介绍背景资料。
38. Is your factory any different from other plastics factories?
      你们工厂和其他塑胶工厂有何差别呢？
39. Yes, our production speed is almost twice the industry-wide average.
      是的，我们的生产速度是其他工厂的两倍。
40. I’d like to explain what makes this factory special.
      我要向你说明本工厂的特性。
41. This is the most fully-automated factory we have.
     这是我们的全自动化工厂。
42. It's the most up-to-date in the industry.
      这是同业中最新型的。
43. We've increased our efficiency by 20% through automation.
      通过自动化我们的效率增加了20%。
44. Could you tell me the cost of production per unit?
      请你告诉我每件产品的生产成本好吗？
45. I'm afraid I don't know. Let me ask the supervisor in this section.
     恐怕我不知道，让我来询问一下该组的负责人。
46. I'm not really sure about that. Mr.Jiang should know the answer to that.
     关于那事我不敢确定，蒋先生应该知道答案。
47. I'm not familiar with that part. Let me call someone who is more knowledgeable.
     那部分我不熟悉，让我找专业人士来说明。
48. Yes, I'd like to know your daily production.
      是的，我想知道你们的日生产额。
49. Is there anything you'd like to know?
      你想知道什么？
50. Is there anything I can explain fully?
      有什么事情要我详细说明的吗？
51. What did you think of our factories?

      你认为我们的工厂怎样？
52. Thank you very much for giving us your valuable time.
      我们占用了你宝贵的时间，非常感谢。
53. We have a small gift for you to take with you when you leave the factory.
      你离开工厂时，我们有件小礼物要送给你。

1 I've come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快。

2 You're going out of your way for us, I believe.我相信这是对我们的特殊照顾了。

3 It's just the matter of the schedule, that is, if it is convenient for you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。

4 I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。

5 If he wants to make any changes, minor alternations can be made then.如果他有什么意见的话，我们还可以对计划稍加修改。

6 Is there any way of ensuring we'll have enough time for our talks？我们是否能保证有充足的时间来谈判？
7 So our evenings will be quite full then？那么我们的活动在晚上也安排满了吗？

8 We'll leave some evenings free, that is, if it is all right with you.如果你们愿意的话，我们想留几个晚上供你们自由支配。

9 We'd have to compare notes on what we've discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况。

10 That'll put us both in the picture.这样双方都能了解全面的情况。

11 Then we'd have some ideas of what you'll be needing.那么我们就会心中有点儿数，知道你们需要什么了。

12 I can't say for certain off-hand.我还不能马上说定。

13 Better have something we can get our hands on rather than just spend all our time talking.有些实际材料拿到手总比坐着闲聊强。

14 It'll be easier for us to get down to facts then.这样就容易进行实质性的谈判了。

15 But wouldn't you like to spend an extra day or two here？你们不愿意在北京多待一天吗？

16 I'm afraid that won't be possible，much as we'd like to.尽管我们很想这样做，但恐怕不行了。

17 We've got to report back to the head office.我们还要回去向总部汇报情况呢。

18 Thank you for you cooperation.谢谢你们的合作。

19 We've arranged our schedule without any trouble.我们已经很顺利地把活动日程安排好了。

20 Here is a copy of itinerary we have worked out for you and your friends. Would you please have a look at it？这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗？

21 If you have any questions on the details, feel free to ask.如果对某些细节有意见的话，请提出来。

22 I can see you have put a lot of time into it.我相信你在制定这个计划上一定花了不少精力吧。

23 We really wish you'll have a pleasant stay here.我们真诚地希望你们在这里过得愉快。

24 I wonder if it is possible to arrange shopping for us.我想能否在我们访问结束时为我们安排一点时间购物。

25 Welcome to our factory.欢迎到我们工厂来。

26 I've been looking forward to visiting your factory.我一直都盼望着参观贵厂。

27 You'll know our products better after this visit.参观后您会对我们的产品有更深的了解。28 Maybe w