酒店英语+听力练习文稿.doc

胡水周2060级85-88课堂学习资料

Unit 2

Words and Expressions:
suite （旅馆）一套房
discount 打折
a rollaway bed 折叠活动床
porter 旅馆搬运工
connecting room 套间
bell-man 旅馆服务员
deluxe room 豪华套间
laundry 要洗的衣服/洗衣店/洗衣房
double up 同宿一室
pay in advance 先付款
telephone extensions 电话分机
dry cleaning 干洗
harbor-view 海港景观
a wake-up call 电话叫起床服务
queen-size/king-size bed 大号床/特大号床
check out 付款
double room with bath 带浴室的双人间
make calls on outside lines 拨打外线电话

Sentences
For Customers
- I'd like to make reservations for the nights of May 2nd and 3rd．
- Can I book a single room from 21st of September to the 2nd of October, please?
- Please reserve me a suite of two rooms for a week beginning from next Monday.
- I would like a room for two for Saturday.
- Would you reserve a room in the name of John Smith? A double for three nights.
- My name is Foster. I think you have a room reserved for me.
- My name is Huston. I have a reservation here for a double room with a spare bed. I booked a single room four weeks ago. I‘m Mary Winn.
- I made a reservation ten days ago. I wrote to your hotel and told them I'd like a single room with a bath for two nights．The name is…
For Receptionists
-Would you excuse me for one minute while I check our list？［委婉］
-Could you give me your initial?［委婉〕
-Yes, we have your reservation right here, Mr. Smith.
-Our reservation record shows that you want a double room. You also asked for a rollaway for your child. Is that correct?
-Yes, we have a nice room for you. It's number 928. Now will you please register?

介绍可提供的客房情况
- We have a nice room available. It's on the sixth floor. It’s a single room，facing the lake.
- The room commands a good view of the valley.
- The room has a bathroom adjoining. All our rooms have telephone extensions. You can make long distance calls from your room. We'll add them to your bill. We can offer you a room on the third floor. It's a harbor-view room with bath.
- We can let you have a single room for tomorrow night. It has air-conditioning and television.
- You can have a room with either a queen- or a king-size bed. The sighting glass and chain have been installed on the door of each room for your safety.
- I'm afraid some of you will have to double up because there aren't enough rooms.
客户提出具体住房要求、客房的价格
- I want a double room with bath, with an ocean view, if possible.
- I'd prefer a room overlooking the park.
- Is it possible to get a room with a telephone extension for making calls on outside lines？
- Do you have a room with a waterbed?
- I think a double room with two single beds will be fine.
- How much is a double room？
- How much do you charge for the room?
- What does it cost?
- What is the daily rate?
-How much does the room cost per day?
-Does that include breakfast？
-Does that include tax?
-Do you give discount rate for a week or more？
-The room is＄60 a night. The tax is extra.
-It's＄28 for a single and＄38 for a double.
-＄50 a night，including two meals：breakfast and dinner.
-The singles range from＄30 to＄60 per night.
-We start at＄38 and go up to＄55 a night.
-We give 5％discount for one week，10％for two weeks and over．

Different hotels
A. Wuhan Pathfinder Youth Hostel
(Perfect for backpackers)
Service provided

u 24 hour Check In
u Car Parking Available - Free
u Child-friendly
u Common Room
u Restaurant
u Guest Kitchen
u Bicycle Hire
u Internet
u Wireless Internet in Common Area
u Air Conditioning
u Laundry Facilities
u Luggage Storage
u Linen Included
u Tours / Travel Desk
u No Curfew
u Pets Allowed

B. Pudong Shangri-La, Shanghai

u 24-hour Room Service
u Airport Transfer
u Babysitting / Child Care
u Business Centre
u Car Rental Service
u Cigar Shop
u Clinic
u Conference Facilities
u Express Check-in and Check-out services
u Facilities for the Physically Challenged
u Florist
u Foreign Exchange Counter
u Gift Shop
u Hair / Beauty Salon
u IT Butler
u Laundry
u Laundry & Valet Service
u Non-smoking Rooms
u Parking Facilities
u Photo Processing Service
u Postal / Courier Service
u Rolls Royce Limousine Service
u Safe Deposit Box
u Shopping Arcade
u Taxi & Limousine Service
u Travel Agency / Tour Desk

Model:
I’m a businessman. I’m going to Chongqing for business this weekend. I expect to live in a hotel which locates in Chongqing downtown area. I expect it to have a business center because I plan to hold a business meeting there. I also expect it to have car rental service, because after work I want to drive around the city to have some sightseeing. I don’t mind the price because my company’s going to pay for it.

Listening tasks
Listening Task 1: Tele-Hotel Reservation
Questions:
Listen to the conversation and answer the questions
1. For which day does the man make a reservation finally? March 20th
2. What kind of room does the man prefer A non-smoking room
3. Why doesn't he want to reserve the suite? It’ s too expensive.
4. Including tax, how much is the man's room? 88 dollars
5. How do you spell the man's name? Maexner

Multiple Choices:
1.For which day does the man make a reservation finally?
A. March 20th B. March 21st C. March 22nd D. March 23rd

2. What kind of room does the man prefer?
A. No demand B. a smoking room
C. a non-smoking room D. either one is okay

3. Why doesn't he want to reserve the suite?
A. It doesn't have a nice view. B. It doesn't come with a sauna bath.
C. It's too cheap. D. It’s too expensive.

4. Including tax, how much is the man's room?
A. 80 dollars B. 88 dollars C. 96 dollars D. 90 dollars

5. How do you spell the man's name?
A. Maxner B. Maexner C. Mexner D. Maxnor

Key for reference: ACDBB

Script:
Hotel Clerk: Hello. Sunnyside Inn. May I help you?
Man: Yes, I'd like to reserve a room for two on the 21st of March.
Hotel Clerk: Okay. Let me check our books here for a moment. The 21st of May, right?
Man: No. March, not May.
Hotel Clerk: Oh, sorry. Let me see here. Hmmm.
Man: Are you all booked that night?
Hotel Clerk: Well, we do have one suite available, complete with a kitchenette and a sauna bath. And the view of the city is great, too.
Man: How much is that?
Hotel Clerk: It's only $200 dollars, plus a 10% room tax.
Man: Oh, that's a little too expensive for me. Do you have a cheaper room available either on the 20th or the 22nd?
Hotel Clerk: Well, would you like a smoking or a non-smoking room?
Man: Non-smoking, please.
Hotel Clerk: Okay, we do have a few rooms available on the 20th; we're full on the 22nd, unless you want a smoking room.
Man: Well, how much is the non-smoking room on the 20th?
Hotel Clerk: $80 dollars, plus the 10% room tax.
Man: Okay, that'll be fine.
Hotel Clerk: All right. Could I have your name, please?
Man: Yes. Bob Maexner.
Hotel Clerk: How do you spell your last name, Mr. Maexner?
Man: M-A-E-X-N-E-R.
Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th.
Man: Okay. Goodbye.

Listening Task 2: Hotel Reservation
Questions:
1. What kind of room does the man want? A single room with bath, and a king-size bed.
2. What is the man’s name? Jan Urbanik.
3. What is the man’s nationality? Polish.
4. How long will the man be staying? Two nights.
5. How much should the man pay? 190 pounds.

Multiple Choices:
1. How to spell the man’s surname?
A. Ulbanik B. Urpanik C. Ulpanik D. Urbanik

2. What is the price of the room?
A. 95 dollars B. 190dollars C. 95 pounds D. 190 pounds

3. What is the man’s passport number?
A. EG6662781 B. EJ 6662381 C. EG662781 D. EJ662381

4. How will the man pay?
A. With cash B. With a check C. With a visa card D. With a master card

5. What is the man’s room number?
A. Room 19, 1st floor B. Room 9, 2nd floor
C. Room 19, 2nd floor D. Room 9, 1st floor

Key for reference: DCACA

Script:
Rec.: Good afternoon.
Guest: Good afternoon. We’d like to book a room, please.
Rec.: Fine, what kind of room would you like?
Guest: A single room with bath please. Oh, and a king-size bed.
Rec.: I’ll just check that we have a room free. Yes, that’s OK. Could you tell me your name?
Guest: Yes, it’s Jan Urbanik. That’s J-A-N and the surname is U-R-B-A-N-I-K.
Rec.: OK, I’ve got that. And your nationality?
Guest: Polish.
Rec.: And how long will you be staying?
Guest: Just a couple of nights, until 8th December.
Rec.: So that’s a double room for two nights.
Guest: Yes, can you tell me the price?
Rec.: Yes, it’s 95 pounds per night, breakfast included. And could I just take your passport number?
Guest: Yes, I have it here…it’s EG6662781.
Rec.: Fine, and how will you be paying, Mr Urbanik?
Guest: With a Visa card.
Rec.: OK, if I can just take an imprint of the card. Thank you. Right, well here’s your key and your room number is 19, on the first floor.
Guest: Thank you.