Unit-1-Work-as-a-tour-guide(课堂PPT).ppt

English for Tour Guide English for Tour Guide Unit 1 Work as a Tour GuideUnit 1 Work as a Tour Guide1English for Tour GuideEnglish for Tour GuideLearning ObjectivesWarm-upTask 1 What is a Tour Guide?Task 2 Professionalism for a Tour GuideTask 3 How to be a Tour Guide in China?Part 1 Work as a Tour GuideAssignmentExtended Task2Learning ObjectivesIn this unit,you shall:know what is a tour guide;get familiar with the qualifications that a qualified tour guide must possess;get to know how to be a tour guide in China.English for Tour Guide3Warm-upI.What makes a tour guide the soul of modern tourism industry?soul4English for Tour GuideWarm-up I.What makes a tour guide the soul of modern tourism industry?Expressions and opinions for reference:lTour guides are the ones who go between different peoples and they are the soul of the tourism industry.They play one of the most important roles in the tourism industry.The services they provide represent their travel agencies/services,and even their countries.lThe tour guides work decides to a pretty large degree whether or not tourists are pleased with their tour and somewhat affects their impression of the country/place they are visiting.lTour guides are the people tourists interact with most on their tours.Actually,most tourists get to know the country/place they visit mainly through the guides services,their knowledge,speech,behavior and personality.5English for Tour GuidelTour guides are the chief executors who carry out almost all the activities arranged by the travel agencies/companies.They explain the beauty of the local nature/culture not only through their knowledgeable and articulate interpretations,but also by their responsible safe guiding,friendly cultural communication and amicable fellow companionship.lTour guides are the ones who safely guide the tourists to travel round the places they are to visit,and they are the ones who introduce the tourists to the beauty of nature and the charm of the cultures in a language they both understand.lTour guides are professionals who manage to handle problems or resolve issues which may occur accidentally during the journey.They affect tourists moods through their services,mark impressions on tourists through their work,and enhance tourists perspectives upon the country/place by their personalities.lGuide-interpreters are the spirits of the mountains and rivers,envoys of friendship,disseminators of culture and civilization,and the publicity agents of the new ideas and morals of the nation.6II.What qualities do you think a qualified tour guide must possess?7English for Tour Guide II.What qualities do you think a qualified tour guide must possess?Expressions and opinions for reference:lTo be a qualified tour guide,one must possess qualities such as fitness,knowledge,responsibility and a good sense of humor.lGood tour guides should be healthy and energetic,and love traveling themselves.lQualified tour guides should have rich knowledge about diverse subjects and be able to fluently and articulately convey themselves in a language their tourists can understand.lA professional tour guide should have a strong sense of responsibility and be able to handle accidental problems independently.Above all,a good tour guide must like his/her job and love his/her own country.lA popular tour guide must be pleasant and humorous,and be able to explain things patiently and in a friendly manner.He/she must be sociable and know how to communicate with tourists and other professionals involved in a nice and timely way.8English for Tour GuidelA qualified tour guide should love his/her work and have wide knowledge(at least adequate knowledge)about his own country,state and city/region.He/she must be healthy and vigorous,and like traveling and being with people.lA qualified tourist guide must be good at international language,such as English,or be able to speak the tourists language fluently,and be able to explain things clearly.lA good and qualified tour guide must be highly responsible and be able to handle problems competently and efficiently.He/she knows his/her work well(the procedures,the ways,etc.)and never delays in communicating with tourists or other parties/people involved.Neither should he/she lose temper with the tourists,no matter how much they complain,but instead,go all out to help them patiently and with open arms.lIf anything unexpected or urgent happens,good tour guides are never at a loss;they know what to do and to whom to turn.lIn general,its hard to be a real good tour guide.to qualify for this job,besides the qualities mentioned,a guide had better have a good sense of humor and know how to amuse his/her tourists pleasantly yet decently.9English for Tour GuidePre-reading:Task 1 What is a Tour Guide?Working as a Tour Guide:An Overview An escorted tour is one for which the passengers have paid extra money for the convenience of having somebody along who knows a specific geographical area and who is familiar with the many details of group travel.Handling the logistics of a weeklong group tour involves quite a bit of work,but the benefits can be great.Guides meet people from all over the world,serve as cultural ambassadors to their customers and to local residents,and often act as unofficial spokespersons for the area in which they work.In addition,tour guides act as educators and all-around experts in the history,geography,and culture of the areas they visit.10Tour Guide Practice11English for Tour Guide All in all,a good tour guide should be able to act as an attendant,publicity agent,investigator and protector while accompanying foreign visitors.So,he/she has to have a perfect mastery of our partys policies and political ideology,foreign language and knowledge.He/she must be honest and upright,free from corruption,prudent,careful in his/her work,diligent and assiduous in his/her working style.In other words,a good guide-interpreter should be the spirit of the mountains and rivers,an envoy of friendship,a disseminator of culture and civilization,and the publicity agent of the new ideas and morals of the nation.12I.Discussion:According to the passage,what is a tour guide?The tour guide is one who officially accredited by the tourism authority,and assigned by a travel agency,offer guiding,interpretation and other relevant travel service for tourists.English for Tour Guide13English for Tour GuideII.Read the above passage and complete the following forms.14Answers:1)Local guide:represent tour executor service.Main responsibilities:work in local city or provincial travel service office;handle itinerary in specific destination;do hotel and restaurant assignments;give information at hotel sites and instruction on itinerary;work cooperatively with tour manager/escort and national tour guide2)National guide:represent tour organizer service in China.Main responsibilities:travel with the tour group throughout the whole journey;see to it that the itinerary is carried out smoothly;deal with technical aspects of the trip and coordinate all of the tour arrangementsEnglish for Tour Guide15English for Tour Guide3)Tour escort:represent tour organizer service in foreign countries.Main responsibilities:accompany the tour group from foreign countries and back;act as a transnational guide and representative of tour group;coordinate all activities of tour organizer service at home and abroad and tour executor service in China;manage the tour group;assist the national guide and local guides throughout the trip.4)Scenic-spot guide:represent specific sites.Main responsibilities:work in a specific site;give tourists lectures;introduce attractions;act intellectual interpreter of the culture;answer questions from tourists.16English for Tour GuideTask 2 Professionalism for a Tour Guide17I.Description:A tour guide should be someone who is:English for Tour Guidea.articulate b.considerate c.accurate d.numerate puter-literate f.dynamic g.enthusiastic h.optimistici.energetic j.diplomaticMatch the qualities above with these definitions:1._ able to use information technology2._ thinking of other peoples feelings3._ discreet and tactful in delicate situations4._ showing a lot of enthusiasm and energy18English for Tour Guide5._ good at figures6._ can speak fluently7._ precise,pays attention to detail8._ confident about the futureAnswers:1.e 2.b 3.j 4.f/g/i 5.d 6.a 7.c 8.h19II.Underline the stressed syllable in each quality.What are the stress rules for words ending in ate and ic?Read the words aloud.Reference:For words ending in ate,the stress is placed on the anti-penultimate syllable(third from end).For words ending in ic,the stress is placed on the penultimate syllable(second from end).English for Tour Guide20English for Tour GuideIII.According to the passage,decide the following statement true or false and correct the false statements.1._ If your hair needs to be combed or cut,face needs to be shaved,or you are wearing too much make-up,the tourists will see that you do not care of yourself very well,and will wonder how you will be able to take care of them.2._ The last two tour guides have looked like actors from the Beijing Opera.This comment means tourists do not care about the appearance of tour guides.3._ Your manners do not have much effect on your company.4._ Basic manners include the use of the expressions as“please”,“thank you”,“Mr.”,“Mrs.”and“Miss”before guests last names and asking tourists to do something rather than telling them to.21English for Tour Guide5._ An American saying“You can get more co-operation with sugar than you can with salt.”means as a tour guide,you should always bring a lot of candies with you while you are guiding a tour to some places.6._ A tour guide is a leader of the group.If he is bored and not interested,there id a good chance that the group will be bored and not interested either.7._ If you find you are having trouble controlling a group,the first thing you should look at is your own manners.22Answers:1.True2.False.It means tourists care about the appearance of tour guides.3.False.Your professional manners will have a great effect on your company.4.True5.False.This saying means if you are courteous and polite to all guests,they will be more cooperative with your guiding work.6.True7.False.If you find you are having trouble controlling a group,the first thing you should look at is your own attitude.English for Tour Guide23English for Tour GuideTask 3 How to be a Tour Guide in China?24English for Tour Guide25I.Role-play:two students are asking their professor about the Tour Guide Qualification Examination in China.The professor gives a detailed introduction.English for Tour Guide26English for Tour GuideII.According to the passage,decide the following statements true or false and correct the false ones.1._ In China,foreigners can take part in the Tour Guide Qualification Examination.2._ In China,the permanent residents in Hong Kong and Macao can also participate in the Tour Guide Qualification Examination,but the Taiwanese can not.3._ If someone has contagious ills,he/she can not take the test.4._ The Tour Guide Qualification Examination is a nationwide test,but the specific test questions are different in different provinces.5._ The Tour Guide Qualification Examination consists of two parts:written test and oral test.6._ If you have passed the examination,you can get a tour guide card.7._ If you have passed the examination,you can start to work as a tour guide.8._ If you have got your tour guide card,you can work as a tour guide immediately.27Answers:1.False.In China,only Chinese citizen can take the Tour Guide Qualification Examination.2.True3.True4.True5.True6.False.If you have passed the examination,you can get a tour guide qualification.7.False.You have to get a tour guide card and then you can work as a tour guide.8.False.You have to accept the accreditation from travel agencies,then you can guide tours.English for Tour Guide28English for Tour GuideAssignment I.Discussion:According to the text above,if someone wants to take the Tour Guide Qualification Examination,what preconditions he/she should have?Reference:He/she should be a healthy Chinese citizen,not suffering from contagious disease.He/she also should have a good command of languages,so that he/she can well introduce the tourist attractions to the tourists.He/she should have at least senior high school education background or technical secondary school education background.29English for Tour GuideII.Role play:make short conversations based on the following situation.Three students are discussing the topic their professor gave last Monday Why do we say tour guides play the key role in the tourism industry.Each of them presents his/her viewpoints.30English for Tour GuideExtended TaskI.Match the words in the box with the definitions.a.salary mission c.tip d.bonuse.overtime f.perks g.wages h.fee1._ the extra things,such as luncheon vouchers or free medical insurance,over and above the basic pay.2._ a small sum given to reward the services of people like waiters or taxi drivers.3._ money paid every month,but referred to as annual earnings paid to professional and managerial staff.4._ money paid to a professional person,e.g.a doctor or lawyer for advice given.5._ money paid to a manual worker,usually calculated hourly and paid weekly.6._ money added to pay,usually as a reward for good work.7._ money that is paid for extra hours of work.8._ money earned as a proportion of the goods or services sold by an individual.fcahgdeb31English for Tour GuideII.Replace the dollar sign in these sentences with a word from the box in Exercise I.1._ She left school without any qualifications then got a factory job,but the$werent very good.2._ The basic remuneration isnt high but she earns 15%$on every tour she sells.3._ The salary is not exceptional but the$include the use of a car and subsidized accommodation.4._ The consultants charged us a$of 2,000 for an hours work.5._ The starting$is 35,000 per annum rising to 40,000 after two years.6._ We gave the guide a good$because she made the visit so interesting7._ The company paid each employee a 250 Christmas$as profits had never been so high.8._ If they work on a Sunday they get$which is double their usual rate of pay.gbfhacde32English for Tour GuideIII.Complete the dialogue by choosing from the following sentences in the box.A.should be able to handle problems competently and efficiently.B.to be a qualified tour guide,one must be healthy,fit and strong.C.go all out to help them patiently and with open armsD.I cant agree more.E.must be good at at least one international language.Prof.Jin:Now,who can tell us what qualities a tour guide should possess to qualify his/her job?Michael:I think,(1)_.And he/she must be knowledgeable,responsible and humorous.Alice:(2)_.In addition,a qualified guide interpreter(3)_,such as English,or be able to speak the tourists language fluently,and be able to explain things clearly.Michel:Furthermore,he/she must b