Unit-1民航服务英语ppt课件.ppt

Ladies and gentlemen,l lWelcome Announcement We welcome you aboard the high-speed rail EMU trains.On behalf of all the crew members of EMU,I would like to say hello to you and hope you have a nice trip.Our next station is.1l lUnit 1 l lAsking for Information and Buying Tickets2l lUnit 1 l lAsking for Information and Buying TicketslLesson 1lLesson 2lLesson 3lLesson 43l lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationlTask Listen and repeat the following words.l1.airportep:tn.机场l2.inquiryinkwairi n.打听、询问、调查、查问l3.inquiryofficen.问讯处l4.scheduleskedduln.时间表、一览表、计划 v.安排计划、预定l5.bescheduledtodov.（某人）预定（做）l6.duedju:n.应得物adj.预定的、应付的、到期的l7.duetov.归因于l8.onscheduleprep.按照预定（时间）l9.takeoffv.起飞l10.landv.降落l lWords Study:Words Study:4l lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationTask Please remember the new words as quickly as you can!Then write down the Chinese for each word.1.LiuTingAirport_2.inquiryoffice_3.dueto_4.onschedule_5.takeoff_6.land_流亭机场问讯处归因于按时降落起飞l lWords Study:Words Study:5l lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationTask Listen and write down the words you hear.1、_2、_3、_4、_5、_inquiryofficeonscheduleduetobescheduledtodotakeoff6l lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationTask Listen and fill in the missing words.1.IsthistheQingdaoAirport_?2.Whois_?3._wecandoforyou,Mr.Denny?4.Itis_toarriveat9:25pm.5._badweatherconditions,thisflightwillnotarrive_.6.Theflighthasnotyet_fromKunming.InquiryOffice?callingAnythingscheduledDuetotheonscheduletakenoffl lWords Study:Words Study:7l lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationTask5 Translation.1、_2、_3、_4、_5、_请问是青岛机场的问讯处吗？Denny先生，有什么需要帮忙的吗？（该航班）预计今天晚上9:25分抵达。由于天气原因，本次航班将不能按时抵达。航班还没有从昆明起飞。8l lDifferences between face-to-face communication Differences between face-to-face communication and communication on phoneand communication on phoneFace-to-face communication Communication on phone Whoareyou?Iam.Whoisthat?Whoiscalling?Thisis.9l lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationDialogue:Task 2 Listen to the tape and complete the dialogue.Telephone Call for Information（电话问讯）（电话问讯）A:Hello!B:Hello,isthisthe_?A:Yes,whois_?B:Denny_.A:_wecandoforyou,Mr.Denny?B:Canyoutellmethe_ofCZ3460fromKunming?A:Certainly.Itis_toarriveat9:25pm.However,_badweatherconditions,thisflightwillnotarrive_.Theflighthasnotyet_fromKunming.Wouldyouplease_againat9:00pmfor_information?(Thisflightwillbedelayedfortwohours.Thatistosay,itwilllandat11:25pm.)InquiryOffice?callingcallingAnythingarrivaltimescheduledduetotheonscheduletakenoffcallfurtherl lDialogue:Dialogue:10l lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for Information请问是青岛机场的问讯处吗？请问是青岛机场的问讯处吗？（该航班）预计今天晚上（该航班）预计今天晚上9:25分抵达。分抵达。1.Is this the Qingdao Airport Inquiry Office?2.It is scheduled to arrive at 9:25 pm.3.Is it a direct flight?这是直达航班吗？这是直达航班吗？11l lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for Information由于天气原因，由于天气原因，（1）本次航班不能按时抵达。）本次航班不能按时抵达。（2）本次航班延误。）本次航班延误。Due to the bed weather,(1)the flight will not arrive on schedule.(2)the flight has been delayed.12l lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for Informationlpractice1.有什么需要帮忙的吗？Anything we can do for you?2.请问是流亭机场问讯处吗？Is this the Liu Ting Airport inquiry office？3.由于天气原因，本次航班不能按时到达。Due to the bed weather,the flight will not arrive on schedule.13l lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for Informationlpractice4.请您告诉我CZ1001航班的到达时间吗Can you tell me the arrival time of FlightCZ1001?5.请您稍后再来电好吗？Would you please call again for further information？14l lLesson 2 Booking TicketsLesson 2 Booking TicketsTask Listen and repeat the following petitionkmpitin n.竞赛2.bookticketsv.订票3.availableveilbladj.可得到的、可利用的4.preferprif:v.较喜欢,宁可5.firstclassn.头等舱6.economyi(:)knmin.节约,经济7.economyclassn.经济舱8.businessclassn.商务舱l lWords Study:Words Study:15l lLesson 2 Booking TicketsLesson 2 Booking TicketsTask Please remember the new words as quickly as you can!Then write down the Chinese for each word.1.竞赛2.订票3.可得到的、可利用的4.较喜欢,宁可5.头等舱6.经济舱7.商务舱8.办理登机手续competitionbookticketsavailablepreferfirstclasseconomyclassl lWords Study:Words Study:businessclasscheckin16l lLesson 2 Booking TicketsLesson 2 Booking TicketsTask Listen and write down the words you hear.1、_2、_3、_4、_5、_6、_preferfirstclassavailableeconomyclassbookticketscheckinl lWords Study:Words Study:17l lLesson 2 Booking TicketsLesson 2 Booking TicketsTask Listen and fill in the missing words.1、WearegoingtoBeijingfora_onthe10thofSeptember.2、Iwantto_twentyticketstoBeijing.3、Bothflightshaveseats_forSeptember10th.4、Id_themorningone.5、Firstclassor_class?6、Pleasebeattheairport2hoursbeforeyourflighttimefor_.competitionbookavailableprefereconomycheck-inl lWords Study:Words Study:18l lLesson 2 Booking TicketsLesson 2 Booking TicketsDialogue:Task 2 Listen and try to complete the dialogue:Booking Tickets（订票）（订票）A:Goodmorning._Ihelpyou?B:Yes,please.WearegoingtoBeijingfora_onthe10thofSeptember.Iwantto_twentyticketstoBeijing.A:Justa_,sir.Letmecheck.Oh,yes.WehavetwoflightstoBeijing,at8oclockinthemorningand4oclockintheafternoon.Bothflightshaveseats_forSeptember10th.B:Id_themorningone.A:Firstclassor_class?B:_WhendoesitarriveatBeijing?A:11:00am.Pleasebeattheairport_beforeyourflighttimeforcheckin.B:Thankyou.A:Youre_.Haveagood_.MaycompetitionbookminuteavailableprefereconomyEconomyclass2hourswelcomeflightl lDialogue:Dialogue:19l lLesson 2 Booking TicketsLesson 2 Booking TicketsA:Good morning.May I help you?B:Yes,please.We are going to Beijing for a competition on the 10th of September.I want to book twenty tickets to Beijing.A:Just a minute,sir.Let me check.Oh,yes.We have two flights to Beijing,at 8 oclock in the morning and 4 oclock in the afternoon.Both flights have seats available for September 10th.20l lLesson 2 Booking TicketsLesson 2 Booking TicketsB:Id prefer the morning one.AFirst class or economy class?B:Economy class.When does it arrive at Beijing?A:11:00 am.Please be at the airport 2 hours before your flight time for check-in.B:Thank you.A:Youre welcome.Have a good flight.211.我想订两张去上海的机票。我想订两张去上海的机票。2.先生，请您稍等，我查一下。先生，请您稍等，我查一下。I want to book 2 tickets to Shanghai.Just a minute,sir.Let me check.l lLesson 2 Booking TicketsLesson 2 Booking Tickets3.我们有两班去大连的飞机，一班是早上的我们有两班去大连的飞机，一班是早上的8:00；一班是下午一班是下午3:00。We have two flights to Dalian,at 8 oclock in the morning and 3 oclock in the afternoon.224.我可以预定这个航班的一个商务座位吗？我可以预定这个航班的一个商务座位吗？Can I make a business class reservation for this flight？l lLesson 2 Booking TicketsLesson 2 Booking Tickets5.祝您旅途愉快。祝您旅途愉快。Have a nice trip.We hope you enjoy your flight.23l lLesson 3 Issuing TicketsLesson 3 Issuing TicketslTask Listen and repeat the following words.l1.issueisju:v.发出，发行l2.issueticketsv.出票l3.urgent:ddntadj.紧急的，急迫的l4.fillin=filloutv.填写l5.contactkntktv.联系l6.singleticketn.单程票l7.returnticketn.往返票l lWords Study:Words Study:24l lLesson 3 Issuing TicketsLesson 3 Issuing TicketsTask Please remember the new words as quickly as you can!Then write down the Chinese for each word.1.出票出票2.紧急的紧急的3.填写填写4.联系联系5.单程票单程票6.往返票往返票issue tickets urgentfill in contact single ticket return ticket l lWords Study:Words Study:25l lLesson 3 Issuing TicketsLesson 3 Issuing TicketsTask Listen and write down the words you hear.1._2._3._4._5._urgentcontactissuefill insingle ticketl lWords Study:Words Study:26l lLesson 3 Issuing TicketsLesson 3 Issuing TicketsTask Listen and fill in the missing words.1.ImgoingtoBeijingon_business.2.Idliketoknowtomorrows_flightforBeijing.3.Wouldyou_thisform,please?4.Excuseme,doyouwant_or_ticket?5.Haveagood_!urgentscheduledfill insinglereturnl ltriptripl lWords Study:Words Study:27l lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for InformationTask5 Translation.1、_2、_3、_4、_5、_我要去北京办一次很紧急的事务。我想了解一下明天去北京的航班。请您填写这张（购票）单。请问您需要单程票还是往返票？祝您旅途愉快。28l lLesson 3 Issuing TicketsLesson 3 Issuing TicketsDialogue:Task2 Listen and try to complete the dialogue:Issuing TicketsA:Goodmorning,Sir.B:Morning.ImgoingtoBeijingon_.IdliketoknowtomorrowsscheduledflightforBeijing.A:Wehave_flightsforBeijingtomorrow,CZ3151,leavingat_inthemorningandCA1304leavingat_intheevening.B:CZ3151,please.A:OK.Wouldyou_thisform,please?Yourname,_number,route,date,_telephonenumberandsoon.B:Hereyouare.Howmuchisit?A:Excuseme,doyouwant_or_ticket?B:_ticket,please.A:RMB_.Yes,good-bye.Haveagood_!urgentbusinesstwo8:006:20pleasefillinpassportcontactingsinglereturnSingle1380tripl lDialogue:Dialogue:29l lLesson 3 Issuing TicketsLesson 3 Issuing TicketsA:Good morning,Sir.B:Morning.Im going to Beijing on urgent business.Id like to know tomorrows scheduled flight for Beijing.A:We have 2 flights for Beijing tomorrow,CZ3151,(leaving)at 8:00 in the morning and CA1304(leaving)at 6:20 in the evening.B:CZ3151,please.l lDialogue:Dialogue:30A:OK.Would you fill in this form,please?Your name,passport number,route,date,contacting telephone number and so on.B:Here you are.How much is it?A:Excuse me,do you want single or return ticket?B:Single ticket,please.A:RMB 1308.Yes,good-bye.Have a good trip!l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets31l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets直达航班直达航班定期航班定期航班3.airport inquiry office机场问讯处机场问讯处5.make a reservation6.take off/depart l lPractice:Practice:1.direct flight2.scheduled flight单程票单程票4.single ticket预订预订起飞起飞32l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets7.China Eastern Airlines 8.due to9.return ticket10.fill in11.economy class12.first classl lPractice:Practice:中国东方航空公司中国东方航空公司 归因于归因于 往返票往返票填写填写经济舱经济舱 头等舱头等舱33l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets1.直达航班2.定期航班3.机场问询处4.单程票5.预定6.起飞/出发direct flightscheduled flightairport inquiry officesingle ticket make a reservationtake off/depart l lPractice:Practice:34l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets7.中国东方航空公司8.归因于9.往返票10.填写11.经济舱12.头等舱China Eastern Airlines due toreturn ticketfill ineconomy classfirst classl lPractice:Practice:35Due to the bad weather,the flight will not arrive on schedule.我可以预定这个航班的两个经济舱座位吗我可以预定这个航班的两个经济舱座位吗？由于天气原因，本次航班不能按由于天气原因，本次航班不能按时时抵达抵达.Could I make two economy class reservations for this flight？l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets36Id like to change the Qingdao-Beijing reservation and reserve a seat to Tianjin.请在飞机起飞前两小时到达机场办理登机请在飞机起飞前两小时到达机场办理登机手续。手续。我想将青我想将青岛岛到北京的到北京的订订票改成青票改成青岛岛到天津的到天津的订订票。票。Please be at the airport 2 hours before your flight time for check in.l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets37I would like to apologize for the inconvenience caused by this delay.Can I help you?/What can I do for you?/Anything I can do for you?航班延航班延误误(给给您您)带带来的不便我来的不便我们们深感抱歉。深感抱歉。有什么需要帮忙的有什么需要帮忙的吗吗？l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets38我我们们每周二和周四都有航班每周二和周四都有航班飞飞往武往武汉汉。The flight will go via Jinan,and the whole trip/flight will be 2 hours.We have scheduled flights to Wuhan every Tuesday and Thursday。本次航班本次航班经经停停济济南，南，总总航程需要航程需要2小小时时。l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets39您想您想购买购买普通普通舱舱机票机票还还是是头头等等舱舱机票？机票？Have a nice trip.Would you like an economy ticket or the first-class ticket?祝您旅途愉快。祝您旅途愉快。l lLesson 3 Issuing TicketsLesson 3 Issuing TicketsWe wish you a good trip.401.How old are you?Guilin University of Aerospace Technology,Laibin Campus.Im.2.Which school are you in?l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets413.What calss/grade are you in?Im in Class.,Grade.4.Yes,I want to drink some cold water/eat some fruit.l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets425.What did you have for lunch?I had.l lLesson 3 Issuing TicketsLesson 3 Issuing Tickets43Lesson 4 Changing the ReservationTask Listen and repeat the following words.1.reservationrezveinn.预定2.changethereservationv.更改订座3.ChinaEasternAirlinesn.中国东方航空公司4.AirChinan.中国国际航空公司5.ChinaNationalAviationCorp n.中国航空公司1.ppt6.ChinaSouthernAirlinesn.中国南方航空公司7.ChinaUnitedAirlinesn.中国联合航空公司8.ChinaNorthwestAirlinesn.中国西北航空公司9.ChinaSouthwestAirlinesn.中国西南航空公司10.HongKongDragonn.港龙航空公司11.ChinaAirlinesn.中华航空公司12.departdip:tv.离开、出发、放弃l lWords Study:Words Study:44Lesson 4 Changing the ReservationTask Please remember the new words as quckly as you can!Then write down the Chinese for each word.1.changethereservation_2.ChinaEasternAirlines_3.AirChina_4.ChinaNationalAviationCorp_5.ChinaSouthernAirlines_6.depart_更改预定更改预定中国东方航空公司中国东方航空公司中国国际航空公司中国国际航空公司中国航空公司中国航空公司中国南方航空公司中国南方航空公司离开离开45Task Listen and write down the words you hear.1._2._3._4._5._Lesson 4 Changing the ReservationreservationChinaEasternAirlineschangethereservationdepartChinaSouthernAirlines46Lesson 4 Changing the ReservationTask Listen and fill in the missing words.1._.May I help you?2.Id like to_.3.Ive _on your flight on the 10th of September.4.Which flight would you like to_?5.Flight CA930 _ at 3 in the afternoon on the11th.ChinaEasternAirlineschangemyreservationmadeareservationchangetodeparting47Task5 Read and try to translate the above sentences.1、_2、_3、_4、_5、_中国东方航空公司，有什么可以帮到您？我想更改订座。我已经订好了9月10日的机票。您想改乘哪个航班？CA930航班于11日下午3点起飞。Lesson 4 Changing the Reservation48Lesson 4 Changing the Reservation Changing the Reservation A:？B:Yes,Id like .Ive on your flight on the 10th of September.The flight is 8:30 in the morning,and the flight number is CA918 from Shanghai to Beijing.ChinaEasternAirlines.MayIhelpyoutochangemyreservationmadeareservationl lDialogue:Dialogue:Task 2 listen and try to complete the Task 2 listen and try to complete the dialogue.dialogue.49Lesson 4 Changing the ReservationDialogue:Changing the Reservation A:Which flight would you like to?B:Flight CA930 _ at 3 in the afternoon on the11th.A:.Ill check Yes,you may have a on Flight CA930.changetodepartingJustamomentseatl lDialogue:Dialogue:50l lPractice:Practice:1.Complete the following dialogues.Lesson 4 Changing the ReservationDialogue 1A:_（中国国际航空公（中国国际航空公司，愿为您服务。）司，愿为您服务。）B:I want to book two tickets to Xian.A:_（稍等一会，（稍等一会，我给您查一下。）我给您查一下。）（您什么时候出发？）（您什么时候出发？）Air China.May i help youJust a moment,let me checkWhen will you depart?51l lPractice:Practice:Lesson 4 Changing the ReservationB:Id like to take a flight tomorrow morning.A:Will a flight at 10:15 be all right?B:That will be fine.A:_?（头等舱还（头等舱还是经济舱）？是经济舱）？B:Economy class,please.First class or economy class52l lPractice:Practice:Lesson 4 Changing the ReservationDialogue 1A:Hello,this is China Eastern Airlines Booking Office._（能为（能为 您做点什么？）您做点什么？）B:Yes,I want to book_（一张往（一张往返票。）返票。）A:_ _May i help you?Would you tell me when will you depart and return？（能告诉我您出发和返回的时间吗？）（能告诉我您出发和返回的时间吗？）a return ticket53l lPractice:Practice:Lesson 4 Changing the ReservationB:I will go on Feb.18 and return on Feb.24.A:_（您（您想订哪个座位等级的机票？）想订哪个座位等级的机票？）B:Economy class.A:Whats your name and telephone number?B:_（李华，电话号码是（李华，电话号码是56414523。）。）Which class would you want to book?Li Hua,my telephone number is 5641452354scheduleddeparturetimescheduledarrivaltimel lLesson 1 Telephone Call for InformationLesson 1 Telephone Call for In