BEC中高级口语培训.pptx

Lecture 2Staff training&promotionTeamwork&CommunicationTemporary staffThe retailer company you work for needs to employ a number of temporary sales assistants to cover a busy period in its shops.You have been asked to consider how to recruit these staff.Discuss the situation together,and decide:What type of people would be suitable for the positionsWhat the company can offer to attract temporary staffA:You see,Christmas is coming.It seems our current sales staff cannot manage the busy season alone.B:Yes,to cover the busy period,we need to employ 5 temporary sales assistants.What type of person do you think would be ideal for the vacancy?A:In my opinion,our ideal sales assistants would be experienced,since a green hand in sales just dont possess the necessary skills to communicate with the customers and its impossible for us to offer them training.B:Yes,experience is the indispensable qualification.Besides,we should consider the necessary personalities,such as hard-working,honest,enthusiastic,out-going,clean and neat in appearance and even good-looking.A:Good-looking?B:That sounds a bit critical,doesnt it,but handsome or charming faces really help a lot,you cannot deny it.A:Yes,I think so.However,if our recruiting criteria are too critical,it may be difficult for us to find excellent sales assistants in such a busy commercial season.Sales assistants are in great need these days,you know.B:You are to the point.Thats why we have to think about how to attract good sales assistants.Any good ideas?A:Since we hire sales assistants on temporary basis,we can forget those long-term benefits,training opportunity,career development and so on.Instead,we should focus on salary.B:I cant agree more.We can offer them handsome salary,such as commission salary based on their sales volume.For example 10%commission of their sales volume.Thats tempting,isnt it?A:Good idea!That is to our mutual benefits.Besides,to encourage them to work harder,we can also try by decorating our shop much nicer,by offering them free lunch.B:You see,I myself even hope to join them.A:Why not?I.Staff trainingWhyWhomWhatHowFor a tryWho do you think should contribute towards the cost of employees training,the employer or the employees?Is it important for you to be offered opportunities for training in a job?Should firms train their employees?How can the staff be stimulated to attend the training class?2.To whomHow do you think a supervisor should select employees for training courses?Is training experienced employees as easy as training new employees?3.What Is it necessary for companies offer English language training?Should the company offer different levels of training?Is it important to train employees in interpersonal skills?Is it important to train employees in problem-solving skills?4.HowLocationTransportationTimeCostTrainerContentMaterialsFollow-up advice A:In arranging a training course,I think the trainerthe trainer is important.The trainer should be competent and competent and expertiseexpertise in the field.B:AbsolutelyAbsolutely.We can learn more things from a flexibleflexible trainer.ExperiencedExperienced trainer knows how to organize the class and will give more constructive advice on our study.A:And the timethe time for the class is also very important.It should not interfere with our routine work.Nobody will go to classes at the cost of quitting our present job.B:You can say that againYou can say that again.The purpose of our choosing the course is to guarantee that we can stay with our present position and get promoted.A:The costThe cost should also be reasonableB:ExactlyExactly.If it was too high and beyond our means,we would not think about taking the course.A:To sum upTo sum up,the trainer,time and cost are the most important to take into account when arranging a training course for staff.Model Practice 1What training would you hope to have in future?What training would you hope to have in future?Is it better to attend a full-time or part-time Is it better to attend a full-time or part-time training course?training course?Do you think companies should provide training Do you think companies should provide training for all their staff?for all their staff?Do you think more companies will use external Do you think more companies will use external agencies to run their staff training program in the agencies to run their staff training program in the future?future?Are there any disadvantages of turning to an Are there any disadvantages of turning to an external agency to run staff training program?external agency to run staff training program?What training would you hope to What training would you hope to have in future?have in future?The training of The training of foreign languagesforeign languages,such as,such as English.The English.The globalization of economyglobalization of economy and and the wide-spread the wide-spread international cooperationinternational cooperation all all need the bridgeneed the bridge of a common language.of a common language.And English is one of the And English is one of the most widely-usedmost widelyused languages.languages.a full-time or part-time training a full-time or part-time training course?course?A full-time training is A full-time training is preferablepreferable.Because it.Because it allowsallows the employees a complete range of the employees a complete range of time time to focus on learningto focus on learning.Without the interruptionWithout the interruption of work,they can of work,they can concentrate on concentrate on acquiring new knowledge acquiring new knowledge and skillsand skills,thus they can get effective,thus they can get effective training.training.external agencies to run their staff external agencies to run their staff training program?training program?It Its difficult to predict.s difficult to predict.It It depends ondepends on the development and the development and reputation of the external agency,reputation of the external agency,on on people peoples attitudes towards training s attitudes towards training agency,agency,onon the finance of the companies,etc.the finance of the companies,etc.disadvantages of turning to an disadvantages of turning to an external agency?external agency?Yes.Using external agency to train staff Yes.Using external agency to train staff involvesinvolves a great deal of a great deal of investigationinvestigation and and can be riskycan be risky.An An inexperiencedinexperienced external agency will external agency will not only cost time but also waste not only cost time but also waste money.money.Model Practice 2What is important when What is important when choosing a business training choosing a business training course?course?ContentContentInstructorInstructorLength of the courseLength of the courseThree things should be taken into consideration when choosing a Three things should be taken into consideration when choosing a business training course.business training course.First,the content of the course is very important.We must choose First,the content of the course is very important.We must choose the course the course which suits our needwhich suits our needwhich suits our needwhich suits our need.Even a perfectly conceived.Even a perfectly conceived training program training program can fail ifcan fail if the the contentcontentcontentcontent of the course is not of the course is not systematically selectedsystematically selectedsystematically selectedsystematically selected.Second,the strength of the course comes primarily from the Second,the strength of the course comes primarily from the instructor in front of the students,since it is the instructorinstructor in front of the students,since it is the instructors s ability to transfer knowledge.ability to transfer knowledge.ThereforeThereforeThereforeTherefore,we should make sure,we should make sure they are they are experts or professionals in business domainsexperts or professionals in business domainsexperts or professionals in business domainsexperts or professionals in business domains before we before we choose the coursechoose the course.Third,the course should have an appropriate length.Third,the course should have an appropriate length.If itIf its too s too longlong,it might interrupt our normal business or even make us lose,it might interrupt our normal business or even make us lose business.business.If itIf its too shorts too short it won it wont achieve the results we desire.t achieve the results we desire.To sum up,the content,the instructor and the length of the To sum up,the content,the instructor and the length of the course are important when we choose a business training course.course are important when we choose a business training course.Assignment 1WhatWhats important whens important when?Designing an effective training planDesigning an effective training planTraining needs Training needs company budgetcompany budgetII.Staff promotionDo you wish to be promoted?Brings higher salary,sense of fulfillment,More opportunity and more responsibilitywhypromotion is the best incentive to reward those staff who 工作态度：work harder,loyalty,dedicated工作表现：productive,contribute创造力：a creative mindModel Practice 2What is important when What is important when promoting staff members?promoting staff members?Attitude to workAttitude to workCurrent performanceCurrent performanceCreativityCreativityI think three things are important when we choose I think three things are important when we choose a candidate to promote.a candidate to promote.The first consideration is attitude to work,The first consideration is attitude to work,because when we promote a staff we aim to because when we promote a staff we aim to encourage him to work harderencourage him to work harder and have and have a long a long term developmentterm development in our company.So we can in our company.So we can only promote those staff only promote those staff who are very loyalwho are very loyal to to the company and intend to grow with the the company and intend to grow with the pany.Secondly,current performance is very important.Secondly,current performance is very important.Promotion is Promotion is the best incentive to rewardthe best incentive to reward those those staff who are highly productive and contribute staff who are highly productive and contribute most to the growth of the company.Promoting most to the growth of the company.Promoting the staff with good performance is the staff with good performance is the ideal way of the ideal way of encouraging other staff to achieve good encouraging other staff to achieve good performanceperformance.Lastly,I think a creative mind should also be Lastly,I think a creative mind should also be encouraged.Only a team with creativity can encouraged.Only a team with creativity can achieve much and develop the company quickly.achieve much and develop the company quickly.Model Practice 3你们所在公司的销售部经理这个职位空缺，公司已决定从公司内部提拔。请你们就提拔政策提出建议。讨论并决定：Why to have promotion-from-within Why to have promotion-from-within instead of external recruitmentinstead of external recruitmentHow to make a good and a sound How to make a good and a sound promotion decisionpromotion decisionA:As you know,there is a job opening for sales manager in our A:As you know,there is a job opening for sales manager in our company and it is decided that the opening should be filled from company and it is decided that the opening should be filled from within the company.within the company.B:It is a sound decision,isnB:It is a sound decision,isnt it?You see,our company is a big t it?You see,our company is a big and well-established corporation.There are and well-established corporation.There are abundant human abundant human resourcesresources we can make full use of.we can make full use of.A:Yes,I completely agree with you,since external recruitment A:Yes,I completely agree with you,since external recruitment will will entail more costs for orientation and trainingentail more costs for orientation and training,and it,and its s sometimes difficult to determine whether the efforts to locate sometimes difficult to determine whether the efforts to locate promising talents are effective and cost-efficient.promising talents are effective and cost-efficient.B:Furthermore recruiting external candidates will B:Furthermore recruiting external candidates will discourage/discourage/undermine the morale and productivity of our employeesundermine the morale and productivity of our employees,while,while promoting someone from within has motivational value.promoting someone from within has motivational value.A:Yes.Promotion-from-within can A:Yes.Promotion-from-within can serve as a rewardserve as a rewardserve as a rewardserve as a reward for the sales for the sales staff with ability and outstanding work performance staff with ability and outstanding work performance and and and and encourage them to continue their efforts.encourage them to continue their efforts.encourage them to continue their efforts.encourage them to continue their efforts.B:Precisely.B:Precisely.A:Undoubtedly,promotion-from-within A:Undoubtedly,promotion-from-within contributes to contributes to both the career development of individual and the both the career development of individual and the overall growth and success of our corporation.overall growth and success of our corporation.However,However,However,However,you know,as a coin has two sides,you know,as a coin has two sides,promotion-from-within,sometimes,can lead to promotion-from-within,sometimes,can lead to internal internal internal internal conflictconflictconflictconflict among employees.among employees.B:I see.But we can B:I see.But we can manage to sidestepmanage to sidestep this issue.this issue.A:Oh!How to manage it?A:Oh!How to manage it?B:By B:By carrying out an effective,just and fair promotion carrying out an effective,just and fair promotion carrying out an effective,just and fair promotion carrying out an effective,just and fair promotion policypolicypolicypolicy with clear description of qualifications,with clear description of qualifications,experience,merits,personal qualities required.experience,merits,personal qualities required.A:I see.So A:I see.So when selecting a sales managerwhen selecting a sales manager,we should make an investigation of all related aspects of we should make an investigation of all related aspects of the candidates,such as experience in communicating the candidates,such as experience in communicating with people of various backgrounds an past with people of various backgrounds an past performance,and their ability in expanding market and performance,and their ability in expanding market and so on.B:Quite right.so on.B:Quite right.A:Besides,we should also make sure that our A:Besides,we should also make sure that our promotion decisions are based only on qualificationspromotion decisions are based only on qualifications,demonstrated performance,and skill base of the demo