出国旅游实用英语酒店篇.pptx

by ElenaNO.1VocabularyNO.2How to confirm your reservation NO.3 Common DialogueCONTENTSVocabularylobby 酒店大堂酒店大堂check-in/out 入住入住/退房退房room service 客房服务客房服务wake up call 叫醒服务叫醒服务single/double room 单单/双人房双人房book v.预定预定deposit n.押金押金charge v./n.收费收费front desk/reception 接待处接待处vacancy 空房空房Dear sir or madamI made a reservation for a one bedroom pool villa for 2 nights,from May 16th 2017(check-in)to May 18th 2017(check-out).Please kindly confirm whether the above reservation is in your record.If not,please contact me by email as soon as possible.Thank you.Best,BonnieHow to write an email*Subject:Your name+Hotel+Room ReservationCommon DialogueHow to check-in&check-outPart1 Daily Greeting2 Room Service 3PartPartClerk:Good afternoon.Can I help you?Bonnie:Yes,I would like to check in.C:Do you have a reservation?B:Yes,my name is Bonnie Bennett.I have a reservation from May 10th to May 14th.C:Wait a moment,please.Oh,yes,Ms Bennett.Its for a double room with a swimming pool.C:Is that right?B:Yes.C:Now,Ms Bennett,could you give me your passport,please?B:Here you are.By the way,where is the restaurant?C:The restaurant is on the second floor.Here is your room key.Its on the 5th floor,room502.C:The elevator is over there.And we also have a cafeteria on the top floor,if you would like something to drink,you can also call room service.B:Thank you.C:Welcome.Enjoy your stay!Check-inC:Good morning,Ms.What can I help you?B:Yes.Check out,please.Bonnie Bennett,room 502.Here is the room key.C:Fine.This is your bill,Ms Bennett.Three nights at 100 dollars each,and here is the meal that you had in our hotel.That makes a total of 350 dollars.B:Can I pay by credit card?C:Certainly.May I have your card,please?B:Here you are.C:Please sign your name here.B:OK.Is it possible to leave my luggage here?Ill come back at 7pm.C:Yes,well keep it for you.How many pieces of your luggage?B:Just one.C:Thats fine.Have a nice day!B:Thank you.See you later.Check-outHow do you do?Good morning,how are you?Fine,thank you.How was your day?Great.I saw many amazing views,food were delicious.Do you enjoy your stay here?Daily GreetingHow to order foodC:Good evening.Can I help you?B:Yes,please.I want to order the dinner.C:What would you like to eat,Ms?B:Two pork rib,one with potato and the other with rice.C:Anything else?B:Yeah,one smoked salmon salad and two watermelon fresh juice with ice.C:Ok,and when would you like to have your dinner?B:6:30pm.C:Fine.Two pork rib.Is that right?B:Yes.C:Ill help you to order the dinner now and later we will deliver the food to your room on time.Hope you enjoy your dinner!B:Thank you.