商务英语应用写作样章.pptx

商务英语应用写作教学课件下载-样章.pptCHAPTER5BUSINESSLETTER(I)EILEEN1.TheProcessofDoingBusinessA Inquiry EnquiryB Replies to inquiryQuotation/offerA B Counter offeracceptanceOrders,ConfirmationPayment,Shipmentdecliningacceptance2.Orders：wDefinition:Arequesttosupplyspecifiedquantityofgoods.2.Orders:theformatofanorderletterwShowsatisfactoryongoodsandagreementontermstogiveanorder:wAspecificorderorenclosedprintedorderform:wnameofcommodity,articlenumber,specification,quantity,wpacking,deliverydate,portofdestination，pricewtermsofpayment,etc.2.Orders:theformatofanorderletterwReinforcesomespecialorimportantrequest:wAskfortheconfirmationorreplyHopetomorecooperationwpacking,deliverydate,termsofpayment,etc.2.Orders：wWritingRules:accuracyclarity2.Orders:patternsandsubstitutionswShowsatisfactionongoodsandagreementontermstogiveanorder:1.WefindbothqualityandpricessatisfactoryYourqualityandpricesaresatisfactoryandsend/giveyouanorderplaceanorderencloseanindentwearepleasedtoforthefollowingitemsontheunderstanding.2.Orders:patternsandsubstitutionswAspecificorder:CommoditynameQuantityArticleNo.PriceItemPatternNo.CIFSydneyCatalogueNo.FOBSydneyPacking:IncottonclothbalesInwoodencasesBewrappedinbagsandpackedinstandardexportcardboardcartonsShipment:PromptshipmentfromTianjinPayment:100%byconfirmed,irrevocableL/Cbydraftofsight(atsight)2.Orders:patternsandsubstitutionsReinforcesomespecialorimportantrequest:1.OurtermsofpaymentareandwehopetheywillconfirmedandirrevocableL/Ctelegraphictransfercashagainstdocumentbeacceptabletoyou.2.Youcanmakeinquiriesconcerningourfinancialstanding/statustoourbank.2.Orders:patternsandsubstitutionsReinforcesomespecialorimportantrequest:3.Pleaseseetoitthatyourgoodsmeetourrequirements.areofthebestqualityandthehighestcraftsmanship.areexactlyequaltoyoursampleinquality.2.Orders:patternsandsubstitutionsReinforcesomespecialorimportantrequest:4.Weneedthegoodsurgently,anditisimperative/important/desiredthattheymustreachusbytheendofthismonth.5.Sincethisisourfirstorder,wehopeyouwilldo everything possible to ensure punctual shipment.6.Pleaseby the first available steameruponreceiptofourL/C.makedeliveryimmediatelymakepromptshipment2.Orders:exercisesISincethepriceandthequalityofyourwineseemquitesatisfactory,wehavedecidedtoplacethefollowingorderwithyou:RefNo.4573ItemNo.DescriptionQuantityUnitPriceM256579Latour-Red1979180btl.FF67.25M278682Mouton-Red1985150btl.FF70.05Delivery:Bysea,arrivalbeforeAugust20,2006Terms:LetterofCreditatsight.Pleaseconfirmtheorder,sothatwemayopentherelevantL/Cwithoutdelay.2.Orders:exercisesISincethepriceandthequalityofyourwineseemquitesatisfactory,wehavedecidedtoplacethefollowingorderwithyou:RefNo.4573查询号码查询号码ItemNo.DescriptionQuantityUnitPriceM256579Latour-Red1979180btl.FF67.25法国法郎法国法郎拉度红酒拉度红酒M278682Mouton-Red1985150btl.FF70.05莫顿红酒莫顿红酒Delivery:Bysea,arrivalbeforeAugust20,2006Terms:LetterofCreditatsight.Pleaseconfirmtheorder,sothatwemayopentherelevantL/Cwithoutdelay.2.Orders:exercisesII订单要求：订单要求：型号型号茶壶茶壶40个个每个每个30美金美金211茶托茶托200个个每百个每百个40美金美金239茶盘茶盘300个个每百个每百个50美金美金234茶杯茶杯300个个每百个每百个45美金美金221包装：用棉布包装，装入出口用标准纸箱包装：用棉布包装，装入出口用标准纸箱支付：通过保兑，不可撤销信用证，见票即付汇票支付：通过保兑，不可撤销信用证，见票即付汇票并要求货物的质量同所提供的样品相同并要求货物的质量同所提供的样品相同,还有尽快发货，在收到信用证后装第一艘可订到仓位的船。还有尽快发货，在收到信用证后装第一艘可订到仓位的船。2.Orders:keyofexercisesDear sirs,Thank you for your quotation of 6 May.Your goods and prices are satisfactory,and we are pleased to send you an order for the following.Item Qnty Article No.Price Tea pots 40 211$30 eachTea saucers 200 239$40 per hundredTea plates 300 234$50 per hundredTea cups 300 221$45 per hundredPacking：Incottonclothbales,packedinstandardexportcardboardcartonsPayment:100%byconfirmed,irrevocableL/Cbydraftofsight2.Orders:keyofexercisesPlease see to it that your goods must be exactly equal to the samples in quality.Our customers urgently required the goods,please ship as soon as possible by the first available steamer upon receipt of our L/C.We shall be grateful if you confirm definite delivery date,meanwhile you can inform us at your earliest convenience.Look forward to your early reply!Best regards,(signed)Eileen3.Acknowledgementofanorder:wContents:wExpressyourthanksfortheorderandsendthesalesconfirmation:wClaritytermsofpaymentordeliveryetc.wAsktosendbackthesignedconfirmationorlookforwardtofurtherorders:3.Acknowledgementofanorder:wpatternsandsubstitutions:wExpressyourthanksfortheorderandsendthesalesconfirmation:1.WelcomeyouasoneofourcustomersandwearesendingourSales Confirmation No.109 induplicate,acopyofwhichistobe counter-signed and returned for our files.2.Wearepleasedtoconfirm the above order.3.Acknowledgementofanorder:wpatternsandsubstitutions:wClaritytermsofpaymentordeliveryetc:1.Youmaybeassuredthatthisorderwill2.Weassurethatweshalleffect shipmenton the specified date in your order.3.Thereisagreatdemandforthegoodsandour stock is exhausted.Itwillbe3monthsbeforeit is available again.beexecutedtoyoursatisfaction.3.Acknowledgementofanorder:wpatternsandsubstitutions:wClaritytermsofpaymentordeliveryetc:4.Wewishtopointoutthatstipulations in the relevant credit should strictly conform to the terms stated in our Sales Confirmation in order to avoid subsequent amendments.5.Ifwereceiveyourreplyin the affirmative,weshallconform supply of the prices stated in your order.3.Acknowledgementofanorder:wpatternsandsubstitutions:wAsktosendbackthesignedconfirmationorlookforwardtofurtherordersandtheothers:1.Youwillbecompletelysatisfiedwithourgoodsatthepriceoffered which represent exceptional value.2.Ihopethisfirstorderwilllead to further businessandmark the beginning of a happy working relationship.3.Acknowledgementofanorder:keyofexercises 1.Your samples of rubber boots received favorable reaction from our customers,and weare pleased to enclose our order for 300 dozenpairs.w2.Pleaseensuregoodssentus,whichareexactlyequaltooursamplesinquality.Wewouldappreciate great care in your selectionof good quality.w3.Acknowledgementofanorder:keyofexercises3.Pleaserush the order.IfdeliverycannotbemadebeforeMarch5,weshallhavetocancel the order.w4.WethankyouforyourOrderNo.345thatwehaveacceptedyourtermswhichareexceptional.Thereisanincreasingdemandforthesegoodsandthepriceisonarapidincrease.5.Weapologizeforthedelayinexecutingyourorder.Thedelaywascausedbyashortageofrawmaterialandalsobyabacklogoforders.TheProcessofDoingInternationalBusinessA Inquiry EnquiryB Replies to inquiryQuotation/offerA B Counter offeracceptancePayment,ShipmentdecliningacceptanceA OrderB ConfirmationA ContentswTheModesofpaymentwThePracticalSampleOfL/C*TheProcessofL/C*TheLetterofUrgingEstablishmentofL/C*TheLetterofAmendingL/C*TheLetterofAskingForExtensionofL/CTheModesOfPayment:wRemittance：进口人进口人 出口人：将款项交予出口人：将款项交予 M/T:mail transfer T/T:telegraphic transfer D/D:demand draftwCollection:出口人出口人 进口人：先行发货，开出汇票连同单据委托进口人：先行发货，开出汇票连同单据委托 银行收款银行收款 D/P:documents against payment 付款交单付款交单 D/A:documents against acceptance 承兑交单承兑交单LetterofCredit:wLetter of Credit:L/C 银行出具的保证，保证提交全套必要的装银行出具的保证保证提交全套必要的装运单据后即付货款运单据后即付货款ThePracticalSampleofL/C信信用用证证操操作作流流程程开证交单付款ImporterIssuingBank开证行CorrespondingBank通知行ExporterShippingCompanyNegotiatingBank议付行提交单据寄送单据偿付转给CaseI:AccordingtotheDialoguewBoyiArtTradeCompanyLtd.signedtheS/CNo.159about2000ChristmastoyswithFranceInternationalCorp.,LiyanstatedthattheL/Cmustreachthesellers30daysbeforethecontracteddateofshipment.ThedeliverydateisAugust30,thatmeansthattheL/CmustreachFujianCompanybeforeAugust1.ButuntilAugust8,theystillhavenotreceivedtheL/CfromSusan.wIfyouareLiyan,Howshouldyoudo?wAugust30wAugust1wAugust8UrgingestablishmentofL/CwThemaincontentsoftheletter:*WhichL/Cmustbeopened*Thecauseofyoururging*Urgetoestablish*PayattentiontosomekeypointsUrgingestablishmentofL/CwNewwordsandexpressions:*1.urgetoestablish/openaL/C催开信用证催开信用证establishv.开立（信用证）；建立，确立开立（信用证）；建立，确立openv.开立（信用证）；开立（信用证）；相关信用证还未开立。相关信用证还未开立。TherelevantL/Chas not been established.我们很高兴与您建立业务关系。我们很高兴与您建立业务关系。Weshallbegladtoestablish business relationswithyou.由于你们的延期开证由于你们的延期开证,我们不能发货我们不能发货.请马上开出上请马上开出上述信用证。述信用证。WecouldnotshipthegoodsbecauseofthedelayofyourL/C.Please open the above L/C at once.UrgingestablishmentofL/C*2.doyourutmosttoexpediteestablishmentofL/C尽最大可能加速开证尽最大可能加速开证请尽最大可能加速开证请尽最大可能加速开证,以便我们能执行订单。以便我们能执行订单。Pleasedo your utmost to expedite establishment of L/C,sothatwemayexecutetheorder.*3.establishaletterofcreditinourfavorfortheamountof-through-bank通过通过-银行电开以我方为受益人的金额为银行电开以我方为受益人的金额为-的信用证的信用证我们恳请贵方通过纽约银行电开以我方为受益人的金我们恳请贵方通过纽约银行电开以我方为受益人的金额为额为300万美金的信用证。万美金的信用证。Werequestyoutoopen/establishaletterofcreditinourfavorfortheamountofUS$3000000throughNewYorkbank.UrgingestablishmentofL/C*4.百分百保兑的不可撤消的即期信用证百分百保兑的不可撤消的即期信用证100%confirmedirrevocableletterofcreditbydraftatsight.我们接受百分百保兑的不可撤消的即期信我们接受百分百保兑的不可撤消的即期信用证。用证。Weaccept100%confirmedirrevocableletterofcreditbydraftatsight.UrgingestablishmentofL/CwUsefulSentences:*WhichL/Cmustbeopened1.With reference tothe4000dozenshirtsunder ourSalesConfirmationNo.TE151,wewishyoutoopentherelevantL/Catonce.UrgingestablishmentofL/C*Thecauseofyoururging 1.Wewishtodrawyourattentiontothefactthatthedateofdeliveryis approaching.is approaching=can be met2.Wehaveadequate stocks oftheproductsinourwarehouse,butuptothepresentwehave not received the covering/relevant Letter of Credit.covering=relevantUrgingestablishmentofL/C*Payattentiontosomekeypoints1.PleaseseetoitthatL/Cstipulationsarein exact accordance withthetermsofthecontract.be in exact accordance with=should strictly conform to PracticeIwAccordingtocaseone,asyouareLiyanofBoyiCompanyLtd.,pleasewritealettertoSusanofFranceCompanytourgeestablishmentofL/C,oryouwillcanceltheorder.PracticeIwDearsirs,Withreferencetothe2000kitchencupboardsunderourSalesConfirmationNo.159,wewishtodrawyourattentiontothefactthatthecontracteddateofdeliveryisAugust30,soyourL/CmustreachusbeforeAugust1,buttodayAugust8,wehavenotreceivedtherelevantL/C.Pleasedoyourutmosttoexpediteitsestablishment,sothatwemayexecutetheorder.PleaseopentheL/Cassoonaspossible,orwewillcancertheorder.Lookingforwardtoreceivingyourfavorableresponseatanearlydate.YoursfaithfullyPracticeIIwCompletethefollowingsentencesbytranslatingthepartinChineseintoEnglish:w1WewillopentheL/C_(一收到你方答一收到你方答复后复后).w2ThegoodsunderS/CNo.3697hasbeenreadyforquitesometime._(请按合同价格迅速开证请按合同价格迅速开证)w3Inspiteofourrepeatedrequests,_(信用证仍未收到信用证仍未收到).PleaseopenthecreditbySWIFTimmediately,otherwise,wecannoteffectshipmentinJanuaryw4._(如果信用证不能在如果信用证不能在7月底月底前开到我处前开到我处)，wewillbeforcedtocancelyourorder.信信用用证证操操作作流流程程开证交单付款ImporterIssuingBank开证行CorrespondingBank通知行ExporterShippingCompanyNegotiatingBank议付行提交单据寄送单据偿付转给CaseII:IfyouareLiyan,whenyouchecktheL/CopenedbyFrancecompany,youfoundsomediscrepanciesasfollows:1受益人的名称地址有误:2合同号有误3货物的数量单位有误。Whatshouldyoudo?AskingforAmendingL/CwSomeusefulexpressions:w1.WeareinreceiptofyourL/C,butwewouldrequest you to amend it as follows:Thequantityshouldread300sets.Transshipmentispermitted.2.Askingyoutoamend the L/C to read:3.Thedateandplaceofexpiryshould read:AskingforAmendingL/Cw4.Onexamination,wefindthatpartialshipmentandtransshipmentarenotallowedintheL/C.won(upon)examination=onperusal经审查,在详阅之后w经详阅，我方发现信用证有不许分批装运和转船的条款。AskingforAmendingL/C4.ReferringtoL/Cissued byMercantileBank forthe amount of$25300covering3000dozensocks,wemustpointoutthat5.Such being the case,wewouldrequestyoutoamendyourL/Ctoallowpartialshipmentandtransshipment.在此情况下，我方请求你方修改信用证允许分批装运和转船。partialshipmentandtransshipmentarenotallowed.theshipmentdoesnotconformtothecontract.AskingforAmendingL/Cw6.Wehopeyouwillseetoitthattheamendmentismadewithoutdelay.我们希望你方务必尽快修改该信用证。PracticeITranslatethefollowingsentencesintoChinese:w1.ItisimperativeforyoutoamendtheL/Casperourfaxofthe25th.w2.WhenwecheckedthereceivedL/Cwiththerelevantcontract,wefoundthattherewereseveraldiscrepanciesthatneededamendingw3.Suchbeingthecase，weagreetoamend“portofloading:Guangzhou”intheL/Ctoread“portofloading:Shanghai”w2.Thenameoftheapplicantshallbe“SOUDIARABIAFOODSTUFFSIMP&EXPCORP.,LTD.”,not“.EXP&IMP.”w3.Thedraftsshallbe“atsight”,not“at30daysaftersight.”w4.TheLatestdateofshipmentshallbe“991215”,not“991201”.w5.Theinspectionclausehasbeenamendedtoreadas“InspectioncertificatesissuedbyC.C.I.B.orspecificinspectoracceptedbytheBeneficiary.”PracticeIIwWritealetterofamendingL/C:PrintedMaterial:IVPracticeIIDearsirs,ThankyouforyourL/CNo.WT509,butweregrettosaythatwehavefoundanumberofdiscrepancies.PleaseamendtheL/Casfollows:(1)“MessrsHudson&Co.”shouldread“ChaseManhattanBank,USA”;(2)TheamountbothinfiguresandinwordsshouldrespectivelybeUS$30000andSayUSDollarsThirtyThousandOnly;(3)Drafttobeatsightinsteadofat60daysaftersight;(4)Insert“Children”before“Bicycles”;(5)Thedateandplaceofexpiryshouldread:May15,2004inBeijing,China;YourearlyfaxamendmenttotheL/Cwillbehighlyappreciated.Yoursfaithfully,AskingforextensionofL/CwLetter of Credit:L/Cw通常装运月份前通常装运月份前30天天 卖方收到信用证卖方收到信用证 reach the sellers 30 days before the contracted month of shipmentw装运期后装运期后15天为信用证的有效期天为信用证的有效期 valid for 15 days after date of shipmentAskingforextensionL/CwAskingforextensionL/C:1.Wehavenoalternativebuttoaskyoutoextend the shipment date and validity of your L/C to 31/5 15/6 respectively.2.Askyoutoextend the above L/C to 31/8 and 15/9 for shipment and negotiation respectively,with the amendment to reach us by July 15.Practice由于信用证的迟到或是其它原因，货物无法在合同规定的时间内装运，写信要求对方延展信用证中的装运期和信用证的有效期：由于来自厂商方面的无法预知的困难，我们觉得不可能在五月四日前发货，所以若贵方能将信用证的船期和有效期分别展至6月30日和7月15日，将不胜感激。PracticeOwingtotheunforeseendifficultiesonthepartofmanufacturer,wefinditimpossibletoeffectshipmentbefore-,andwouldappreciateourextendingtheshipmentdateandvalidityofyourL/Cto-and-respectively.。5.Shipment:Shipping documents including:B/L:bill of ladingInsurance policyCommercial invoice5.Shipment:patterns&substitutionsw1.Enclosedpleasefindone full set of the non-negotiable copy of the shipping documents covering this consignment.w2.Wewillshiptheaboveconsignmenton board S.S.“Noah”with ETA 23 November.ETA:estimatedtimeofarrivalETD:estimatedtimeofdeparture3.TheshipmentofthegoodsunderS/CNo.123has been made on board S.S.“Pearl”for transshipment at Hong Kong into S.S.May Flower.5.Shipment:exercises敬启者：我方第101号销售确认书项下的货物已装“美罗”号轮，在新加坡转“尼亚”号轮装运。随函附上货运单一套，包括海运提单，保险单据及商业发票一份，请查收。敬上5.Shipment:exercisesDearsirs：TheshipmentofgoodsunderS/CNo.101hasbeenmadeonboardS.S.“Meiluo”fortransshipmentatSingaporeintoS.S.“Niya”.Enclosedpleasefindafullsetofshippingdocuments,includingB/L,invoicepolicyandcommercialinvoice.Yoursfaithfully6.Complaints:Complaintsabout:Merchandise:quantity:differencebetweenmissingorshortagequality:inferiorqualityService:slowservice,delayofshipmentPacking:badpackingOthererrors:invoice6.Complaints:theformatwOpening:statetheproblemwBody:theproblemleadtosomeresultswhatyouwanttobedone:acceptaclaimsettlebyarbitrationwClosing:plaints:patternsandsubstitutionswComplainaboutquality:1.Oncomparingthegoodsreceived,wefoundthattheywComplainaboutbadpacking:2.Wplaints:patternsandsubstitutionswComplaintaboutquantity:3.Afterinspection,plaints:patternsandsubstitutionswAskforclaims:1.Allowanceshouldbemadeforunforeseencircumstances.2.Underthesecircumstances,3.Pleaserefundourmoney,orwewillbeforcedtotakelegalaction.wehavetoreturnedthegoodsto